DoubleTree by Hilton Boston - Andover - Reviews, Photos & Rates

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Dates

December 2024

January 2025

Breakfast, lunch, dinner served; American cuisine

Premium bedding, pillow-top beds, in-room safe, desk

Overview
Rooms
Location
Policies

Very good

Popular amenities

Hot tub

Pool

Bar

Room service

Parking included

Explore the area

123 Old River Rd, Andover, MA, 01810

Andover Country Club
7 min drive
Lawrence Public Library
8 min drive
Lawrence General Hospital
9 min drive
Boston, MA (BOS-Logan Intl.)
39 min drive

Room options

Room, 1 King Bed, Balcony, Courtyard View

19 sq m
Sleeps 2
1 King Bed

Room, 2 Queen Beds

19 sq m
Sleeps 4
2 Queen Beds

Room, 1 King Bed, Accessible, Balcony (Roll In Shower)

19 sq m
Sleeps 2
1 King Bed

Room, 1 King Bed, Balcony, Courtyard View

19 sq m
Sleeps 2
1 King Bed

1 KING BED 2 ROOM SUITE

19 sq m
Sleeps 4
1 King Bed

Room, 1 King Bed, Accessible

19 sq m
Sleeps 2
1 King Bed

Room, 1 King Bed, Accessible, Balcony

19 sq m
Sleeps 2
1 King Bed

Suite, 1 King Bed, Accessible

19 sq m
Sleeps 4
1 King Bed

Room, 2 Queen Beds, Accessible, Bathtub

19 sq m
Sleeps 4
2 Queen Beds

Room, 2 Queen Beds, Balcony

19 sq m
Sleeps 4
2 Queen Beds

Room, 2 Queen Beds, Accessible (Roll In Shower)

19 sq m
Sleeps 4
2 Queen Beds

Room, 2 Queen Beds, Accessible

19 sq m
Sleeps 4
2 Queen Beds

Room, 2 Queen Beds, Accessible

19 sq m
Sleeps 4
2 Queen Beds

Room, 1 King Bed

Sleeps 3
1 King Bed

Room, 1 King Bed

19 sq m
Sleeps 2
1 King Bed

Similar properties

Pool

Breakfast included

Pet-friendly

Parking included

for 1 night

includes taxes & fees

5 Dec - 6 Dec

About this property

DoubleTree by Hilton Boston - Andover

Suburban hotel with bars and a 24-hour fitness center

Along with an indoor pool, this smoke-free hotel has a restaurant and 2 bars/lounges. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness center, a snack bar/deli, and a 24-hour business center are onsite.

DoubleTree by Hilton Boston - Andover offers 293 air-conditioned accommodations with laptop-compatible safes and safes. Pillowtop beds feature premium bedding. LCD televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards.

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at DoubleTree by Hilton Boston - Andover. During your stay, you'll be close to Methuen Memorial Music Hall. Features include free WiFi in public areas and free self parking, plus 2 bars. This property offers pet-friendly amenities like an off-leash area.

Free WiFi
Free self parking and RV/bus/truck parking
Enjoy American cuisine while dining at 189 Prime
Buffet breakfast served daily for a fee
Take a swim in the indoor pool or soak in the spa tub
Services include dry cleaning/laundry, a concierge, and luggage storage
Onsite recreation includes a 24-hour gym
Guests really like the accommodations for the cleanliness and overall comfort
7 minutes by car from Greycourt State Park and 7 minutes from Methuen Memorial Music Hall
Cats and dogs welcome for a fee
Pet-friendly amenities are available, including an off-leash area

DoubleTree by Hilton Boston - Andover offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site, as well as a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center, 9 meeting rooms, and coworking spaces. Event space at this hotel measures 7588 square feet (705 square meters) and includes a conference center. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly DoubleTree by Hilton Boston - Andover. Self parking is free.

This 4-star Andover hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM and 9:30 AM.

189 Prime - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Character's Sports Bar - This sports bar specializes in American cuisine and serves dinner and light fare. Open select days.

Lobby Bar - Onsite bar. Open daily.

Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free uncovered self-parking on site
Motorhome/coach/lorry parking (free) on site
Wheelchair-accessible parking and van parking available

Food and drink

Buffet breakfast available for a fee weekdays 6:30 AM–9:30 AM: USD 12-20 for adults and USD 12-20 for children
1 restaurant
2 bars/lounges
Room service available
Coffee/tea in a common area

Restaurants on site

189 Prime
Character's Sports Bar
Lobby Bar

Things to do

24-hour fitness centre
Billiards/pool table
Indoor pool
A hot tub

Family friendly

Free cots/infant beds
Corner/local shop
Indoor pool
Fridge
Snack bar/deli
Soundproofed rooms

Conveniences

ATM/banking services
Banquet hall
Lift
Gift shop/newsstand
Corner/local shop
Vending machine

Guest services

24-hour front desk
Concierge services
Dry-cleaning service
Luggage storage
Multilingual staff

Business services

24-hour business centre
Computer station
Conference centre (7588 square feet of space)
Coworking spaces
Meeting rooms - 9

Outdoors

Garden
Picnic area
Pool sunloungers
Pool umbrellas
Terrace

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices available
Braille signage
Lift
Hand-held shower head
Handrails in stairwells
Phone accessibility kit
Pool hoist on site
Roll-in shower
Step-free path to entrance
Visual fire alarm
Well-lit path to entrance
Wheelchair-accessible business centre
Wheelchair-accessible fitness centre
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking

Couples dining
Romance packages available
Smoke-free property
TV in lobby

Room amenities

Bedroom

Air conditioning
Bed sheets
Free cots/infant beds
Heating
Pillow-top mattress
Premium bedding

Bathroom

Deep-soaking bath
Designer toiletries
Hairdryer
Private bathroom
Shower/bath combination
Towels

Entertainment

TV channels
LCD TV
Premium channels

Food and drink

Coffee/tea maker
Free bottled water
Fridge

Connecting rooms available
Desk
Free newspapers
Iron/ironing board
Laptop-compatible safe
Phone
Soundproofing

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM

Express check-in available

Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk, smart lock

Pets

Pets: USD 50 per pet, per stay
Only dogs and cats are allowed
An off-leash area is available
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: approximately USD 12 to 20 for adults, and USD 12 to 20 for children
Pet fee: USD 50 per pet, per stay
Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Tax ID - C0005530090

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

Guests will receive smart lock details.

We should mention

Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

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DoubleTree by Hilton Boston - Andover Reviews

8.0

Very good

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

8/10 Good

Guilmar Vinicio

Travelled with family

22 Aug 2024

Liked: Staff & service, room comfort

Disliked: Property conditions & facilities

Stayed 1 night in Aug 2024

10/10 Excellent

Timothy, Dunbogan

Business traveller

19 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Quiet location with lots of parking. Check in staff were very friendly. Inside of hotel was a bit dated, but good room size and amenities.

Stayed 2 nights in Aug 2024

6/10 Okay

Brian

Business traveller, Travelled with pets, Travelled with partner

18 Aug 2024

Disliked: Cleanliness, amenities, property conditions & facilities

The pool and hot tub had a grosse dirty water line, it needed a proper cleaning. The view from my room was the worst in my life. Second floor looking at a completely littered roof ( HORRIBLE ) Shattered plate glass windows with the roller wheels from the chair right beside it along with the ( Glove ) OJ sh**. The veiw sucked of all suckes. Staff not to bad Parking not bad Right off the highway not bad Bed squeeked Toilet wound not flush 3-4 tries Big stains on the carpet Pool and hot tub ( needs attention ) Restaurant food and drink good. Ill let you decide... Over and out!

Stayed 3 nights in Aug 2024

10/10 Excellent

Abigail

Travelled with partner

18 Aug 2024

Liked: Amenities

Beautiful stay, tucked away just off the highway so there’s plenty to do nearby. The staff was super nice and informative. The room was comfortable and clean!

Stayed 2 nights in Aug 2024

10/10 Excellent

Mark

9 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Aug 2024

6/10 Okay

Paul

Travelled with family

8 Aug 2024

Liked: Cleanliness, staff & service, room comfort

Fair experience.

Fitness center shuts down at 10pm (ie couldn't access after our late arrival. Beds were comfortable. They provide warm chocolate chip cookies at check in. Water dispenser in the gym was broken (thus had to rely on bottled water they gave in the room, which was much more finite).

Stayed 1 night in Aug 2024

8/10 Good

Angel

Travelled with family

8 Aug 2024

Liked: Staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2024

10/10 Excellent

Marie

6 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We loved the 2 pools and the hote tub

Stayed 1 night in Jul 2024

6/10 Okay

Amanda

Travelled with family

6 Aug 2024

Liked: Room comfort

Stayed 1 night in Aug 2024

6/10 Okay

Jason

Travelled with family

1 Aug 2024

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Needs some updates

Stayed 1 night in Jul 2024

4/10 Poor

Joshua

1 Aug 2024

Stayed 1 night in Jul 2024

10/10 Excellent

Cristina

Travelled with group

31 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome

Always great. Staff is the best!

Stayed 1 night in Jul 2024

10/10 Excellent

Alex

29 Jul 2024

Stayed 1 night in Jul 2024

6/10 Okay

Verified traveller

29 Jul 2024

Liked: Room comfort

Disliked: Staff & service

Stayed 2 nights in Jul 2024

10/10 Excellent

krystel

26 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Jul 2024

2/10 Terrible

Susan

Business traveller

26 Jul 2024

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities, room comfort

Stayed 3 nights in Jul 2024

8/10 Good

xiaoming

Travelled with partner

25 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Overall, our stay was excellent except for the fact that our room was either not made up or not completely made up each day. Great location for the Boston/Salem area on MA and southern NH!

Stayed 4 nights in Jul 2024

10/10 Excellent

Shernice

25 Jul 2024

Liked: Cleanliness, property conditions & facilities

Stayed 1 night in Jul 2024

10/10 Excellent

Bethany

Travelled with partner

23 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A nice affordable hotel. Would definitely go back!

Stayed 1 night in Jul 2024

6/10 Okay

Jennifer

Travelled with family, Travelled with pets

23 Jul 2024

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

The staff was very friendly and accommodating, however we did not have a microwave in the room and it was difficult to get more towels. The room next to us kept smoking on the back patio with their patio door open, so the smoke smell kept creeping into our room through the connecting door. We booked the 1st floor balcony room thinking it would be convenient for our dog to go outside to pee easily, but there were so many trees blocking, we couldn't get through without our head getting stuck on all of the branches. Also, we booked a first floor balcony room 2 weeks in advance, but when we arrived we were told there was only 1 first floor balcony room left and the carpet was extremely stained. We had to take it since we thought it would be most convenient for our dog, but we weren't offered anything off our our cost even though we paid the same price as those with a perfect updated room. It wasn't horrible, but we will more than likely never stay at this location again.

Stayed 6 nights in Jul 2024