DoubleTree by Hilton Boston - Andover - Reviews, Photos & Rates

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Dates

December 2024

January 2025

Premium bedding, pillow-top beds, in-room safe, desk

Breakfast, lunch, dinner served; American cuisine

Overview
Rooms
Location
Policies

Very good

Popular amenities

Pool

Hot tub

Breakfast available

Room service

Pet-friendly

Parking included

Explore the area

123 Old River Rd, Andover, MA, 01810

Methuen Memorial Music Hall
7 min drive
189 Prime
1 min walk
Andover Station
14 min drive
Boston, MA (BOS-Logan Intl.)
42 min drive

Room options

Room, 1 King Bed, Balcony, Courtyard View

19 sq m
Sleeps 2
1 King Bed

Room, 2 Queen Beds

19 sq m
Sleeps 4
2 Queen Beds

Room, 1 King Bed, Accessible, Balcony (Roll In Shower)

19 sq m
Sleeps 2
1 King Bed

Room, 1 King Bed, Balcony, Courtyard View

19 sq m
Sleeps 2
1 King Bed

1 KING BED 2 ROOM SUITE

19 sq m
Sleeps 4
1 King Bed

Room, 1 King Bed, Accessible

19 sq m
Sleeps 2
1 King Bed

Room, 1 King Bed, Accessible, Balcony

19 sq m
Sleeps 2
1 King Bed

Suite, 1 King Bed, Accessible

19 sq m
Sleeps 4
1 King Bed

Room, 2 Queen Beds, Accessible, Bathtub

19 sq m
Sleeps 4
2 Queen Beds

Room, 2 Queen Beds, Balcony

19 sq m
Sleeps 4
2 Queen Beds

Room, 2 Queen Beds, Accessible (Roll In Shower)

19 sq m
Sleeps 4
2 Queen Beds

Room, 2 Queen Beds, Accessible

19 sq m
Sleeps 4
2 Queen Beds

Room, 2 Queen Beds, Accessible

19 sq m
Sleeps 4
2 Queen Beds

Room, 1 King Bed

Sleeps 3
1 King Bed

Room, 1 King Bed

19 sq m
Sleeps 2
1 King Bed

Similar properties

Pool

Breakfast included

Pet-friendly

Parking included

for 1 room

includes taxes & fees

5 Jan - 6 Jan

About this property

DoubleTree by Hilton Boston - Andover

Suburban hotel with bars and a 24-hour fitness center

Along with an indoor pool, this smoke-free hotel has a restaurant and 2 bars/lounges. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness center, a snack bar/deli, and a 24-hour business center are onsite.

DoubleTree by Hilton Boston - Andover offers 293 air-conditioned accommodations with laptop-compatible safes and safes. Pillowtop beds feature premium bedding. LCD televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards.

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at DoubleTree by Hilton Boston - Andover. During your stay, you'll be close to Methuen Memorial Music Hall. Features include free WiFi in public areas and free self parking, plus 2 bars. This property offers pet-friendly amenities like an off-leash area.

Free WiFi
Free self parking and RV/bus/truck parking
Enjoy American cuisine while dining at 189 Prime
Buffet breakfast served daily for a fee
Take a swim in the indoor pool or soak in the spa tub
Services include dry cleaning/laundry, a concierge, and luggage storage
Onsite recreation includes a 24-hour gym
Guests really like the accommodations for the overall comfort and cleanliness
7 minutes by car from Greycourt State Park and 7 minutes from Methuen Memorial Music Hall
Cats and dogs welcome for a fee
Pet-friendly amenities are available, including an off-leash area

DoubleTree by Hilton Boston - Andover offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site, as well as a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center, 9 meeting rooms, and coworking spaces. Event space at this hotel measures 7588 square feet (705 square meters) and includes a conference center. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly DoubleTree by Hilton Boston - Andover. Self parking is free.

This 4-star Andover hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM and 9:30 AM.

189 Prime - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Character's Sports Bar - This sports bar specializes in American cuisine and serves dinner and light fare. Open select days.

Lobby Bar - Onsite bar. Open daily.

Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free uncovered self-parking on site
Motorhome/coach/lorry parking (free) on site
Wheelchair-accessible parking and van parking available

Food and drink

Buffet breakfast available for a fee weekdays 6:30 AM–9:30 AM: USD 12-20 for adults and USD 12-20 for children
1 restaurant
2 bars/lounges
Room service available
Coffee/tea in a common area

Restaurants on site

189 Prime
Character's Sports Bar
Lobby Bar

Things to do

24-hour fitness centre
Billiards/pool table
Indoor pool
A hot tub

Family friendly

Free cots/infant beds
Corner/local shop
Indoor pool
Fridge
Snack bar/deli
Soundproofed rooms

Conveniences

ATM/banking services
Banquet hall
Lift
Gift shop/newsstand
Corner/local shop
Vending machine

Guest services

24-hour front desk
Concierge services
Dry-cleaning service
Luggage storage
Multilingual staff

Business services

24-hour business centre
Computer station
Conference centre (7588 square feet of space)
Coworking spaces
Meeting rooms - 9

Outdoors

Garden
Picnic area
Pool sunloungers
Pool umbrellas
Terrace

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices available
Braille signage
Lift
Hand-held shower head
Handrails in stairwells
Phone accessibility kit
Pool hoist on site
Roll-in shower
Step-free path to entrance
Visual fire alarm
Well-lit path to entrance
Wheelchair-accessible business centre
Wheelchair-accessible fitness centre
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking

Couples dining
Romance packages available
Smoke-free property
TV in lobby

Room amenities

Bedroom

Air conditioning
Bed sheets
Free cots/infant beds
Heating
Pillow-top mattress
Premium bedding

Bathroom

Deep-soaking bath
Designer toiletries
Hairdryer
Private bathroom
Shower/bath combination
Towels

Entertainment

TV channels
LCD TV
Premium channels

Food and drink

Coffee/tea maker
Free bottled water
Fridge

Connecting rooms available
Desk
Free newspapers
Iron/ironing board
Laptop-compatible safe
Phone
Soundproofing

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM

Express check-in available

Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk, smart lock

Pets

Pets: USD 50 per pet, per stay
Only dogs and cats are allowed
An off-leash area is available
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: approximately USD 12 to 20 for adults, and USD 12 to 20 for children
Pet fee: USD 50 per pet, per stay
Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Tax ID - C0005530090

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

Guests will receive smart lock details.

We should mention

Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

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DoubleTree by Hilton Boston - Andover Reviews

8.0

Very good

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

10/10 Excellent

John

21 Sept 2024

Stayed 1 night in Aug 2024

8/10 Good

Ernestine

20 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Sep 2024

8/10 Good

Justin

Business traveller

17 Sept 2024

Liked: Staff & service, room comfort

Stayed 1 night in Sep 2024

10/10 Excellent

Nick

15 Sept 2024

Stayed 1 night in Sep 2024

10/10 Excellent

Paula

15 Sept 2024

Stayed 1 night in Sep 2024

2/10 Terrible

Benjamin, Durham

15 Sept 2024

Stayed 1 night in May 2024

8/10 Good

Felicia

Travelled with family, Travelled with partner

14 Sept 2024

Liked: Staff & service, amenities

Nice staff, liked the pool and jacuzzi, and dinning options, the only dislike was the hotel room had stains all over the rug and smelt a little weird, other than that was great.

Stayed 1 night in Sep 2024

8/10 Good

James

14 Sept 2024

Stayed 1 night in Aug 2024

6/10 Okay

Feliz

14 Sept 2024

Liked: Cleanliness, staff & service, amenities

Stayed 5 nights in Jun 2024

10/10 Excellent

Erickson

Travelled with family

12 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very good place

Stayed 1 night in Aug 2024

10/10 Excellent

Ana

11 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Is good place

Stayed 1 night in Sep 2024

10/10 Excellent

Zeida

9 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Aug 2024

8/10 Good

Cynthia

Travelled with partner

9 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was perfect for our needs

Stayed 2 nights in Sep 2024

10/10 Excellent

Nick

Business traveller

8 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Sep 2024

2/10 Terrible

Ema

Travelled with family

6 Sept 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

I regreted my 3 day stay. I had two rooms. they were mean and biased. They wont wont let us pay to check in a room early even when it was available but they let others. We sat in the lobby after a long drive for hours..ignored. but not thdle case if you were Caucasian. Do not waste money on their crappy breakfast. ..Horrible

Stayed 3 nights in Aug 2024

10/10 Excellent

Nikky

3 Sept 2024

Stayed 1 night in Aug 2024

10/10 Excellent

Alan

1 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

1 Sept 2024

Liked: Cleanliness, property conditions & facilities, room comfort

Worth a visit

Clean pet friendly had everything to make our stay enjoyable

Stayed 1 night in Aug 2024

10/10 Excellent

Nicole

Business traveller

28 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Aug 2024

2/10 Terrible

Kelsey

Travelled with family and small children

26 Aug 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Shower did not work, and then at 8am someone walked right into my room while my children were sleeping. No knock, just used a key, entered my room & turned the light on waking all of us up in a panic. Absolutely terrible and horrifying

Stayed 1 night in Aug 2024

4/10 Poor

Matessa

26 Aug 2024

Disliked: Property conditions & facilities

Wasn’t until I checked out that I realized my room door was broken and wouldn’t close all the way. Thankfully no one tested it or they could have walked right in. Room had two towels total. Other than that it was nice and spacious. Room did have a mildewy odor when I first entered but it went away once I turned the air off.

Stayed 2 nights in Aug 2024

4/10 Poor

Francis

Travelled with family

26 Aug 2024

Disliked: Cleanliness, room comfort

Questionable on weather or not I stay again

I reserved 4 rooms 6+ weeks ahead, get there and the 4 rooms are scattered throughout the building. Check in went ok. Room 145 ground floor had a musty damp smell, hair in the shower. Asked family how there rooms were.. and the census said overall 1 was good, 1 okay and 1 on the fourth floor said absolutely disgusting. There was a wet stain on the carpet could see an imprint of a persons butt with a stain on the bed. The restaurant Characters was an absolute joke. Food was terrible and waited an hour for it. My son got room service for his room and family and said it was good .

Stayed 1 night in Aug 2024