Crowne Plaza Albany - The Desmond Hotel by IHG - Reviews, Photos & Rates

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Dates

April 2025

May 2025

In-room safe, desk, laptop workspace, blackout curtains

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

24/7 front desk
Bar

Explore the area

660 Albany Shaker Rd, Albany, NY, 12211

Colonie Center Mall
‪4 min drive‬
Crossgates Mall
‪7 min drive‬
University at Albany
‪8 min drive‬
Albany, NY (ALB-Albany Intl.)
‪7 min drive‬

Room options

Standard Room, 1 King Bed

Sleeps 2
1 King Bed

Standard Room

Sleeps 2
1 Twin Bed OR 2 Queen Beds

Standard Room, 2 Queen Beds, Accessible (Mobility, Roll-in Shower)

Sleeps 4
2 Queen Beds

Suite, 1 King Bed

Sleeps 4
1 King Bed

Standard Room, 2 Queen Beds

Sleeps 4
2 Queen Beds

Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

Sleeps 4
2 Queen Beds

Standard Room, 1 King Bed, Accessible (Mobil, Tub)

Sleeps 2
1 King Bed

Junior Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

Sleeps 4
1 King Bed

Standard Room, 1 King Bed (Top Floor)

Sleeps 2
1 King Bed

Standard Room, 1 Queen Bed, Accessible (Mobility, Accessible Tub)

Sleeps 2
1 Queen Bed

Junior Suite, 1 Queen Bed with Sofa bed

Sleeps 4
1 Queen Bed and 1 Double Sofa Bed

Duplex, 1 King Bed (Suite)

Sleeps 4
1 King Bed

Junior Suite, 1 King Bed with Sofa bed

Sleeps 4
1 King Bed and 1 Double Sofa Bed

Similar properties

Pool
Hot tub
Breakfast included
Free airport shuttle

for 1 room

includes taxes & fees

27 Apr - 28 Apr

About this property

Crowne Plaza Albany - The Desmond Hotel by IHG

Hotel with free parking, near Colonie Center Mall

This smoke-free hotel features an indoor pool, a restaurant, and a 24-hour fitness center. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Additionally, a bar/lounge, a 24-hour business center, and a conference center are onsite.

Crowne Plaza Albany - The Desmond Hotel by IHG offers 322 accommodations with safes and coffee/tea makers. 32-inch LCD televisions come with premium digital channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Crowne Plaza Albany - The Desmond Hotel by IHG. During your stay, you'll be within walking distance of Watervliet Shaker National Historic Site. Free WiFi in public areas, free self parking, and a free roundtrip airport shuttle are available.

Free WiFi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
Free self parking
Enjoy American cuisine while dining at Mr. D's
Cooked-to-order breakfast served daily for a fee
Extended parking available for a fee
Take a swim in the indoor pool
Services include dry cleaning/laundry, a porter, and luggage storage
Onsite recreation includes a 24-hour gym and bike rentals
Guests have great things to say about the clean accommodations and the restaurant
Just a 4-minute drive from Colonie Center Mall and 6 minutes from Siena College
Free airport and local-area shuttle service
Cats and dogs welcome for a fee (restrictions apply)

Crowne Plaza Albany - The Desmond Hotel by IHG offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and 14 meeting rooms are available. Event space at this hotel measures 23433 square feet (2177 square meters) and includes a conference center. The business-friendly Crowne Plaza Albany - The Desmond Hotel by IHG also features a vending machine, coffee/tea in a common area, and a fireplace in the lobby. An area shuttle within 3 miles and a roundtrip airport shuttle (available 24 hours) are free. Self parking is free. A complete renovation of Crowne Plaza Albany - The Desmond Hotel by IHG was completed in January 2021.

This Albany hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:00 AM to 11:30 AM and on weekends from 7:00 AM to noon.

Mr. D's - This restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Languages

English, French, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
Available in some public areas: Free WiFi

Parking and transport

24-hour free return airport shuttle on request
Free area shuttle up to 3 miles
Area shuttle
Onsite parking available only on request
Free self parking on site
Uncovered extended parking on site (USD 15 per day)
Wheelchair-accessible parking and van parking available

Food and drink

Cooked-to-order breakfast available for a fee 7:00 AM to 11:30 AM on weekdays and 7:00 AM to noon on weekends; USD 8 to 13 for adults and USD 5 to 12 for children
A bar/lounge
A restaurant
Coffee and tea in common areas

Restaurants on site

Mr. D's

Things to do

24-hour gym
Bicycle rentals
Indoor pool

Family friendly

Free area shuttle
Free cot
Indoor pool
Laundry facilities
Mini-fridge
Rollaway/extra bed (surcharge)

Conveniences

24-hour front desk
ATM
Laundry facilities
Luggage storage
Vending machine

Guest services

Dry cleaning/laundry service
Housekeeping (daily)
Porter/bellhop
Wedding services

Business services

14 meeting rooms
24-hour business centre
Computer station
Conference centre (23,433 square foot of space)

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
12 accessible parking spaces
Assistive listening devices
Braille/raised signage
Handrails in stairways (81 centimetre high)
Lift (89 centimetre wide door)
Pool hoist on site
Stair-free path to entrance
Visual alarms in hallways
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk (91 centimetre high)
Wheelchair-accessible restaurant
Wheelchair-accessible van parking
Wheelchairs on site

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Free cot
Rollaway/extra bed (surcharge)

Bathroom

Bathtub or shower
Free toiletries
Hair dryer
Shampoo
Soap
Toilet paper
Towels provided

Entertainment

32-inch LCD TV with premium digital channels

Food and drink

Coffee/tea maker
Mini-fridge

Air conditioning (climate-controlled)
Connecting rooms available
Desk
Desk chair
Heating (climate-controlled)
Iron/ironing board
Laptop workspace
Phone
Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets: USD 75 per accommodation, per stay, plus a deposit of USD 100 per stay
Only dogs and cats are allowed
Maximum 1 (weight limit: 95 lbs per pet)
Pets cannot be left unattended
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for USD 10.0 per night.

Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for cooked-to-order breakfast: approximately USD 8 to 13 for adults, and USD 5 to 12 for children
Uncovered extended parking fee: USD 15 per day
Pet deposit: USD 100 per stay
Pet fee: USD 75 per accommodation, per stay
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve onsite parking

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a smoke detector

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Crowne Plaza Albany - The Desmond Hotel by IHG offers transfers from the airport. Please contact the property at the number on the booking confirmation on arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

We should mention

Pool access available from 7:00 AM to 9:00 PM.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Desmond

Desmond Albany

Desmond Hotel

Desmond Hotel Albany

Hotel Desmond

The Desmond Hotel Conference Center

The Desmond Hotel Albany

Crowne Plaza Albany The Desmond Hotel

Crowne Plaza Albany The Desmond Hotel an IHG Hotel

Crowne Plaza Albany - The Desmond Hotel by IHG Hotel

Crowne Plaza Albany - The Desmond Hotel by IHG Albany

Crowne Plaza Albany - The Desmond Hotel by IHG Hotel Albany

Crowne Plaza Albany - The Desmond Hotel by IHG Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

8/10 Good

Nancy

Travelled with family

9 Jan 2025

Liked: Staff & service, property conditions & facilities

Convenient, food quality for price can be improved

Stayed 1 night in Dec 2024

8/10 Good

Lisa

Travelled with group

5 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Was a great stay as always. One light bulb out and no body wash in shower but the facility is always pretty clean and in a convenient location.

Stayed 1 night in Jan 2025

10/10 Excellent

Jairus

Travelled with family

5 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice property with attractive facilities and good restaurant

Stayed 1 night in Jan 2025

10/10 Excellent

Steven

3 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel itself is located conviently to restaurants and shops. Check in was very fast and effecient. The staff while professional were also very friendly and accomodating.

Stayed 1 night in Dec 2024

2/10 Terrible

Robert

2 Jan 2025

Stayed 1 night in Dec 2024

10/10 Excellent

June

2 Jan 2025

Stayed 3 nights in Dec 2024

10/10 Excellent

Verified traveller

30 Dec 2024

Liked: Cleanliness, property conditions & facilities, room comfort

Stayed 1 night in Dec 2024

10/10 Excellent

Selena

30 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great stay

Stayed 1 night in Dec 2024

10/10 Excellent

Brenda

29 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Dec 2024

10/10 Excellent

Stephany

27 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Beautiful Place!

Stayed 1 night in Dec 2024

10/10 Excellent

Heather

27 Dec 2024

Liked: Cleanliness

Stayed 1 night in Dec 2024

10/10 Excellent

martin

26 Dec 2024

Stayed 1 night in Dec 2024

10/10 Excellent

Steven

24 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel is immjaculate and the staff is very friendly. My room was spacious and warm

Stayed 1 night in Dec 2024

8/10 Good

Frank

24 Dec 2024

Stayed 1 night in Dec 2024

10/10 Excellent

Yutaka

24 Dec 2024

Stayed 1 night in Dec 2024

10/10 Excellent

Eric

Travelled with partner

22 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful interior courtyard awesome water pressure

Stayed 1 night in Dec 2024

10/10 Excellent

Linda

13 Dec 2024

Liked: Cleanliness

Stayed 1 night in Dec 2024

10/10 Excellent

margaret

Travelled with partner

11 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is our go to hotel when travelling through Albany. The hotel is beautiful with very comfortable rooms. The staff is exceptionally friendly and willing to assist with any needs. The on site restaurant is a huge benefit for travelers. The food and service are top notch in both the restaurant and bar area. Book the room with the breakfast included option it is well worth the extra cost.

Stayed 1 night in Dec 2024

8/10 Good

Aziza

Business traveller

11 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

It is a beautiful hotel with a great staff.

Stayed 2 nights in Dec 2024

10/10 Excellent

Antoine

9 Dec 2024

Stayed 2 nights in Oct 2024

8/10 Good

Tal

Business traveller

9 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The athletic room was spacious. An eliptical machine I used was not functioning properly. Otherwise the room was very comfortable, clean, well appointed. Provided very good sleep. Hotel rate was reasonable.

Stayed 1 night in Nov 2024

8/10 Good

Ann

Business traveller

9 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is an interesting property. Half of it is updated and the other half appears to be a hold over from the 70s. That said the staff are great, the parking is very good and it’s conveniently located.

Stayed 1 night in Dec 2024

2/10 Terrible

Angie

Business traveller

7 Dec 2024

Disliked: Staff & service

Rude front desk

The front desk was not supportive or helpful. Also had no time to listen and problem solve with those staying at their hotel.

Stayed 1 night in Dec 2024

10/10 Excellent

Michael

5 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Dec 2024

10/10 Excellent

Elisheva

Travelled with family

2 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We loved our stay! The property is gorgeous, great amenities, friendly staff, good restaurant in hotel, and the fish pond in the center is so calming!

Stayed 1 night in Nov 2024