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Crowne Plaza Albany - The Desmond Hotel, an IHG Hotel

3.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Crowne Plaza Albany - The Desmond Hotel, an IHG Hotel

Property amenity
Bar (on property)
Meeting facility
Lobby sitting area
Standard Room, 1 King Bed (Top Floor) | View from room

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Bar
  • Free airport shuttle
  • Breakfast available
  • Housekeeping
  • Pool

Explore the area

Map
660 Albany Shaker Rd, Albany, NY, 12211
  • Colonie Center Mall
    ‪4 min drive‬
  • CNY Fertility Center
    ‪5 min drive‬
  • Siena College
    ‪6 min drive‬
  • Albany, NY (ALB-Albany Intl.)
    ‪3 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(54 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

In-room safe, desk, laptop workspace, blackout curtains

Standard Room

10.0 out of 10
Exceptional
(11 reviews)
  • Sleeps 2
  • 1 Twin Bed OR 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility, Roll-in Shower)

Standard Room, 2 Queen Beds, Accessible (Mobility, Roll-in Shower) | Bathroom

Standard Room, 2 Queen Beds, Accessible (Mobility, Roll-in Shower)

8.6 out of 10
Excellent
(10 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(69 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Mobil, Tub)

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible (Mobil, Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

Junior Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

Junior Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Top Floor)

Standard Room, 1 King Bed (Top Floor) | View from room

Standard Room, 1 King Bed (Top Floor)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility, Accessible Tub)

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 Queen Bed, Accessible (Mobility, Accessible Tub)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 Queen Bed with Sofa bed

In-room safe, desk, laptop workspace, blackout curtains

Junior Suite, 1 Queen Bed with Sofa bed

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Duplex, 1 King Bed (Suite)

Duplex, 1 King Bed (Suite)

Duplex, 1 King Bed (Suite)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed

In-room safe, desk, laptop workspace, blackout curtains

Junior Suite, 1 King Bed with Sofa bed

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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Exterior

Staybridge Suites Albany Wolf Rd-Colonie Center, an IHG Hotel

Pool
Hot tub
Breakfast included
Free airport shuttle
4.6 out of 5, Wonderful, (1002)
The price is €194
for 1 room
includes taxes & fees
1 Feb - 2 Feb
Staybridge Suites Albany Wolf Rd-Colonie Center, an IHG Hotel

About this property

Crowne Plaza Albany - The Desmond Hotel, an IHG Hotel

Hotel with free parking, near Colonie Center Mall
This smoke-free hotel features an indoor pool, a restaurant, and a 24-hour fitness center. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Additionally, a bar/lounge, a 24-hour business center, and a conference center are onsite.
Crowne Plaza Albany - The Desmond Hotel, an IHG Hotel offers 322 accommodations with safes and coffee/tea makers. 32-inch LCD televisions come with premium digital channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Crowne Plaza Albany - The Desmond Hotel, an IHG Hotel. During your stay, you'll be close to Colonie Center Mall. Free WiFi in public areas, free self parking, and a free roundtrip airport shuttle are available.
  • Free WiFi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Free self parking
  • Enjoy American cuisine while dining at Mr. D's
  • Cooked-to-order breakfast served daily for a fee
  • Extended parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a porter, and luggage storage
  • Onsite recreation includes a 24-hour gym and bike rentals
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Just a 4-minute drive from Colonie Center Mall and 6 minutes from Siena College
  • Free airport and local-area shuttle service
  • Cats and dogs welcome for a fee (restrictions apply)
Crowne Plaza Albany - The Desmond Hotel, an IHG Hotel offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and 14 meeting rooms are available. Event space at this hotel measures 23433 square feet (2177 square meters) and includes a conference center. The business-friendly Crowne Plaza Albany - The Desmond Hotel, an IHG Hotel also features a vending machine, coffee/tea in a common area, and a fireplace in the lobby. An area shuttle within 3 miles and a roundtrip airport shuttle (available 24 hours) are free. Self parking is free. A complete renovation of Crowne Plaza Albany - The Desmond Hotel, an IHG Hotel was completed in January 2021.

This Albany hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:00 AM to 11:30 AM and on weekends from 7:00 AM to noon.
Mr. D's - This restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and public transport

  • On-site parking available only on request
  • Free self-parking on site
  • Uncovered extended parking on site (USD 15 per day)
  • Wheelchair-accessible parking and van parking available
  • Free 24-hour return airport shuttle
  • Airport shuttle on request
  • Free local area shuttle up to 3 miles

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM–11:30 AM on weekdays and 7:00 AM–noon on weekends: USD 8-13 for adults and USD 5-12 for children
  • 1 restaurant
  • 1 bar
  • Coffee/tea in a common area

Restaurants on site

  • Mr. D's

Things to do

  • 24-hour fitness centre
  • Bike rentals
  • Indoor pool

Family friendly

  • Free area shuttle
  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (23433 square feet of space)
  • Meeting rooms - 14

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Lift door width (centimetres): 89
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 81
  • Pool hoist on site
  • Step-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • 12 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 91
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs available on site

More

  • Fireplace in reception
  • Renovated entire property – January 2021
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Heating (climate-controlled)
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch LCD TV
  • Digital channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Mini fridge

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay, plus a deposit of USD 100 per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 95 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 8 to 13 for adults, and USD 5 to 12 for children
  • Uncovered extended parking fee: USD 15 per day
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Crowne Plaza Albany - The Desmond Hotel, an IHG Hotel offers transfers from the airport. Please contact the property at the number on the booking confirmation on arrival with your arrival details. Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Desmond
Desmond Albany
Desmond Hotel
Desmond Hotel Albany
Hotel Desmond
The Desmond Hotel Conference Center
The Desmond Hotel Albany
Crowne Plaza Albany The Desmond Hotel
Crowne Plaza Albany The Desmond Hotel an IHG Hotel
Crowne Plaza Albany - The Desmond Hotel, an IHG Hotel Hotel
Crowne Plaza Albany - The Desmond Hotel, an IHG Hotel Albany

Crowne Plaza Albany - The Desmond Hotel, an IHG Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 670 out of 1003 reviews" "
Rating 8 - Good. 210 out of 1003 reviews" "
Rating 6 - Okay. 67 out of 1003 reviews" "
Rating 4 - Poor. 27 out of 1003 reviews" "
Rating 2 - Terrible. 29 out of 1003 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Dana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appreciated the shuttle service to the airport. The restaurant ofered good cjhoices on the menu. The room was clean and the bed comfortable.
Stayed 1 night in Oct 2024

8/10 Good

John

Liked: Cleanliness
Stayed 1 night in Aug 2024

10/10 Excellent

Jeffrey

Stayed 1 night in Oct 2024

10/10 Excellent

Jillian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Leslie

Travelled with partner
Hotel was clean; drinks and food not over-priced. Beautiful atrium. Would highly recommend for travel to and from Albany airport!
Stayed 1 night in Oct 2024

8/10 Good

Bill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a room on the 4th floor that had a window to the courtyard. Was a bit noisy. There was a dead fish in their koi pond. Food at Mr. D’s was ok.
Stayed 1 night in Oct 2024

2/10 Terrible

kenneth

Stayed 1 night in Sep 2024

10/10 Excellent

Megumi

Stayed 1 night in Sep 2024

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Nina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property with good snacks and restaurant
Stayed 1 night in Oct 2024

10/10 Excellent

Branden

Stayed 2 nights in Sep 2024

10/10 Excellent

mikail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stuff they are so kind people , nice hotel , cleans rooms
Stayed 3 nights in Sep 2024

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Kirsten

Stayed 5 nights in Sep 2024

10/10 Excellent

Jery

Stayed 1 night in Sep 2024

10/10 Excellent

margaret

Stayed 1 night in Aug 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay!
Stayed 1 night in Sep 2024

10/10 Excellent

Daniel

Stayed 1 night in Sep 2024

2/10 Terrible

kenneth

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
YOU mothers at Expedia raped my bank. DO NOT TRUST THESE PEOPLE ARE IN THE ISLANDS AND IN HAITI , INDIA
Stayed 1 night in Sep 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the hotel and the shuttle driver was ready and great great hotel
Stayed 1 night in Sep 2024

8/10 Good

kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Big hotel for weddings and conferences. Close to airport
Stayed 1 night in Aug 2024

10/10 Excellent

Alexander

Stayed 4 nights in Aug 2024

10/10 Excellent

John

Stayed 4 nights in Aug 2024

4/10 Poor

Jake

Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2024

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