Embassy Suites Hotel Winston-Salem

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Dates

January 2025

February 2025

27-inch TV with cable channels, pay films, MP3 dock

Overview
Rooms
Location
Policies

Good

Popular amenities

Pool

Bar

Room service

Parking available

Breakfast included

24/7 front desk

Explore the area

460 N Cherry St, Winston-Salem, NC, 27101

Benton Convention Center
1 min walk
Small Batch Beer Company
1 min walk
Winston-Salem Transportation Center
2 min walk
Winston-Salem, NC (INT-Smith Reynolds)
6 min drive

Room options

Suite, Accessible, Non Smoking

Sleeps 4
1 Queen Bed

Executive, One King Bed, Non-Smoking

Sleeps 4
1 King Bed

In-room safe, iron/ironing board, free cots/infant beds, free WiFi

Suite, 1 King Bed, Non Smoking

Sleeps 4
1 King Bed

Room, 1 King Bed, Non Smoking

Sleeps 4
1 King Bed

Two Queen Suite Acc with Tub Non Smoking

Sleeps 6
2 Queen Beds

Premium Suite, 2 Queen Beds, Non Smoking

Sleeps 6
2 Queen Beds

Aqua View

Sleeps 5
2 Queen Beds

Premium Suite, 1 King Bed, Non Smoking

Sleeps 4
1 King Bed

Suite, Accessible, Non Smoking

Sleeps 4
1 King Bed

Premium Suite, Non Smoking

Sleeps 8
1 King Bed and 2 Queen Beds

Two Bedroom Suite, Non-Smoking

Sleeps 8
1 King Bed

Shower, free toiletries, hair dryer, towels

Suite, Accessible, Non Smoking

Sleeps 4
1 Queen Bed

Suite, Accessible, Non Smoking

Sleeps 6
2 Queen Beds

King, Premium Suite, 1 King Bed, Non Smoking

Sleeps 4
1 King Bed

Similar properties

Pool

Breakfast included

Pet-friendly

Free WiFi

for 1 night

includes taxes & fees

14 Jan - 15 Jan

About this property

Hotel in Winston-Salem with free breakfast and a 24-hour fitness center

This smoke-free hotel features an indoor pool, a restaurant, and a 24-hour fitness center. Free continental breakfast, free WiFi in public areas, and a free manager's reception are also provided. Other amenities include a bar/lounge, a coffee shop/cafe, and self parking.

Embassy Suites Hotel Winston-Salem offers 146 accommodations with MP3 docking stations and safes. Rooms open to balconies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Winston-Salem hotel provides complimentary wired and wireless Internet access. Televisions come with premium cable channels and pay movies. Additionally, rooms include complimentary weekday newspapers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Our customers tell us they can't get enough of the helpful staff at Embassy Suites Hotel Winston-Salem. During your stay, you're just a quick walk from Benton Convention Center. Free breakfast, free WiFi in public areas, and a free manager's reception are available.

Free continental breakfast offered
Free WiFi
Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
Self parking available for a fee
Take a swim in the indoor pool
Amenities include a front-desk safe, a business center, and conference space
Onsite recreation includes a 24-hour gym
Steps from Benton Convention Center and 3 minutes by foot from Frank L. Horton Museum Center
Cats and dogs welcome for a fee

Embassy Suites Hotel Winston-Salem offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Free breakfast is served, and guests can also enjoy a free manager's reception. A computer station is on site and WiFi is free in public spaces.

You'll find a business center on site. Event space at this hotel measures 24003 square feet (2230 square meters) and includes conference space. Embassy Suites Hotel Winston-Salem also features coffee/tea in a common area, a convenience store, and express check-in. Parking is available for a fee.

This 3.5-star Winston-Salem hotel is smoke free.

Guests are served free continental breakfast. The hotel hosts a free manager's reception daily.

Grille Restaurant and Bar - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi

Parking and public transport

Self parking on site (USD 25 per night; includes in/out privileges)
Electric car charging station on site
Wheelchair-accessible parking and van parking available

Food and drink

Free continental breakfast
1 restaurant and 1 coffee shop/cafe
1 bar
Free daily reception
Room service available
Coffee/tea in a common area

Restaurants on site

Grille Restaurant and Bar

Things to do

24-hour fitness centre
Indoor pool

Family friendly

Free cots/infant beds
Corner/local shop
Indoor pool
Microwave
Fridge
Separate living room
Sofa bed

Conveniences

Banquet hall
Lift
Front-desk safe
Corner/local shop

Guest services

24-hour front desk
Daily housekeeping
Luggage storage

Business services

Business centre
Computer station
Conference space (24003 square feet)

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices available
Lift
Phone accessibility kit
Step-free path to entrance
Well-lit path to entrance
Wheelchair-accessible business centre
Wheelchair-accessible fitness centre
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking

Smoke-free property

Room amenities

Bedroom

Air conditioning (climate-controlled)
Bed sheets
Free cots/infant beds
Sofa bed

Bathroom

Free toiletries
Hairdryer
Private bathroom
Shower
Towels

Entertainment

27-inch TV
TV channels
MP3 dock
Films for purchase
Premium channels

Food and drink

Coffee/tea maker
Microwave
Fridge

Connecting rooms available
Free newspapers (weekdays)
Iron/ironing board
Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight

Contactless check-in available

Express check-in available

Check-out

Check-out before 11:00 AM

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from August 1 2024 to December 5 2024 (completion date subject to change). The following areas are affected:

Hallway

Renovation work will only be conducted on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets: USD 75 per accommodation, per stay
Only dogs and cats are allowed
Maximum 2 (weight limit: 75 lbs per pet)
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Self parking fee: USD 25 per night (in/out privileges)
Pet fee: USD 75 per accommodation, per stay
Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

Front desk staff will greet guests on arrival.

We should mention

Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Hotel Winston-Salem

Embassy Suites Winston-Salem

Embassy Suites Hotel Winston Salem

Embassy Suites Winston Salem

Embassy Suites Hotel Winston-Salem Hotel

Embassy Suites Hotel Winston-Salem Winston-Salem

Embassy Suites Hotel Winston-Salem Hotel Winston-Salem

Embassy Suites Hotel Winston-Salem Reviews

7.2

Good

7.6/10

Cleanliness

8.0/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

6/10 Okay

Susan

Travelled with family

29 Sept 2024

Liked: Staff & service

Disliked: Property conditions & facilities

No one made bed AC couldn’t be shut off

Stayed 2 nights in Sep 2024

10/10 Excellent

Beverly

26 Sept 2024

Liked: Cleanliness, staff & service

Stayed 1 night in Sep 2024

8/10 Good

Lynne

Business traveller

21 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Sep 2024

4/10 Poor

Melanie

Travelled with family

20 Sept 2024

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Hotel has a weird smell and the room wasn’t very clean. Blood stain on the pull out couch was an immediate “ get me out of here” feeling.

Stayed 2 nights in Sep 2024

10/10 Excellent

Barbara

18 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The room was clean and very comfortable. Everyone with the staff was friends and quick to offer assistance for anything. Beyond thier control is the parking deck information. I wish there was info about this on the Hotels.com site.

Stayed 1 night in Sep 2024

10/10 Excellent

Rachana

16 Sept 2024

Stayed 1 night in Aug 2024

10/10 Excellent

J JESÚS

Travelled with partner

7 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Aug 2024

10/10 Excellent

Verified traveller

2 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I had an amazing stay. I stayed there a couple of years ago, and it was not the best. The hotel and its staff have done a 360. It was an amazing stay with excellent customer service and professionalism by the staff. I'm looking forward to my next visit.

Stayed 1 night in Jul 2024

4/10 Poor

Joanna

Travelled with partner

1 Sept 2024

Liked: Staff & service, amenities

Disliked: Property conditions & facilities

Convenient location but ripped curtains, ac and fridge not working, dirty elevators. Maintenance man was very nice. Tried to fix the air conditioner at 11 o’clock at night.. Dirty outdoor entrances.

Stayed 1 night in Aug 2024

6/10 Okay

SEAN

Business traveller

16 Aug 2024

I reserved a king suite, and they gave me a double room

Stayed 2 nights in Aug 2024

10/10 Excellent

Justin

Business traveller

15 Aug 2024

Stayed 3 nights in Aug 2024

4/10 Poor

Carrie

1 Aug 2024

Stayed 1 night in Jul 2024

6/10 Okay

Mary Beth

Travelled with family

29 Jul 2024

Liked: Staff & service

Average at best. Needs a lot of deep cleaning and updating. Room was generally clean and staff were very nice. Breakfast area did not look sanitary but staff was so busy that I just don’t think they could keep up with the number of guests.

Stayed 1 night in Jul 2024

10/10 Excellent

Jasper

Travelled with group

28 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2024

2/10 Terrible

Britttany

Travelled with family

24 Jul 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Awful. Worst hotel I’ve stayed at

1)Parking is $25/day so budget that into the price of the hotel 2) everything is broken: elevator, A/C in our room, ice machine 3)any simple request is refused: coffee cup refresh in the room, towels (multiple requests)…. We were met with excuses and told some version of “I have 23 rooms to clean” or told to ask someone else. Crazy! We finally decided to go to the indoor pool to steal pool towels since we had a suite for 4 people and were only provided with 2 for 2 nights!!!! 4)speaking of the pool… its filthy, cloudy, had a white film on the top and pretty sure there was BLOOD on the floor. Whirlpool is broken. 5)”dinner” from the onsite restaurant is actually premade salads or sandwiches in styrofoam that are super sketchy. 6)room was filthy, bug found in the bed, not actually cleaned during stay, mildew in shower, sticky slimy bathroom floor. 7) overall the hotel is just super weirdly laid out and strange, old, needs lots of updates. Only saving grace is that food service staff are so nice. They are very friendly and accommodating when compared to other hotel staff. Breakfast and happy hour (very generous) was appreciated. But that’s not enough. Would never stay here again.

Stayed 2 nights in Jul 2024

6/10 Okay

Verified traveller

22 Jul 2024

Liked: Staff & service

Disliked: Property conditions & facilities

Keep looking

Room was run down, door didn’t shut properly, HUGE gap under the door so no smoke or fire protection, I’ve machine busted.

Stayed 2 nights in Jul 2024

2/10 Terrible

premal

21 Jul 2024

Disliked: Cleanliness

Stayed 2 nights in Jul 2024

10/10 Excellent

Niga

21 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2024

10/10 Excellent

Mary

20 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, spacious rooms

We enjoyed our stay in Winston-Salem. The manager’s reception was a nice perk. Good restaurants close by.

Stayed 1 night in Jul 2024

2/10 Terrible

Brady

20 Jul 2024

Disliked: Staff & service, property conditions & facilities

Winston Salem is a lovely area. We purchased a suite room due to this giving our family of 5 room. We asked 3 times and went to the front desk to get linens for the pull out bed, they refused to give us any. The breakfast was a joke with wait times of 20 minutes. Such a disappointment of a night in a beautiful area with a terrible stay.

Stayed 1 night in Jul 2024

6/10 Okay

Jill

Business traveller

19 Jul 2024

Liked: Cleanliness, staff & service, room comfort

Lots of space for the price

Hotel was clean and the room was spacious. I had a kitchenette, living room and 2 beds The staff was very helpful. The hotel needs to be updated but was fine foe my short stay.

Stayed 2 nights in Jul 2024

10/10 Excellent

Kenetta

19 Jul 2024

Stayed 2 nights in Jul 2024

4/10 Poor

George

15 Jul 2024

Stayed 2 nights in Jul 2024

4/10 Poor

Felicia

Travelled with family

14 Jul 2024

I’ve stayed in numerous Embassy Suite locations and this was the worst. The carpet in our room was dirty and stained. The pullout bed cover had bloodstains. We removed the stained cover and asked for new sheets which we received. We expected that when cleaning came the next day, the stained cover which was on the floor would be removed. It remained there our entire 3 night stay. The staff was friendly so that was a plus but the hotel is old, elevators were out of order and there is no designated hotel parking so my husband and I who had to drive separately ended up paying $150 ($75pp) in parking. We will not be choosing the Winston location anytime soon.

Stayed 3 nights in Jul 2024