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Embassy Suites Hotel Winston-Salem

3.5 star property

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Photo gallery for Embassy Suites Hotel Winston-Salem

Lobby
Lobby
27-inch TV with cable channels, pay films, MP3 dock
Exterior
Exterior

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • Room service
  • Breakfast included
  • 24/7 front desk
  • Gym

Explore the area

Map
460 N Cherry St, Winston-Salem, NC, 27101
  • Benton Convention Center
    ‪1 min walk‬
  • Old Salem
    ‪19 min walk‬
  • Truist Stadium
    ‪20 min walk‬
  • Winston-Salem, NC (INT-Smith Reynolds)
    ‪6 min drive‬

Room options

View all photos for Suite, Accessible, Non Smoking

Bathroom shower

Suite, Accessible, Non Smoking

  • Sleeps 4
  • 1 Queen Bed

View all photos for Executive, One King Bed, Non-Smoking

Executive, One King Bed, Non-Smoking

Executive, One King Bed, Non-Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

In-room safe, iron/ironing board, free cots/infant beds, free WiFi

Suite, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, iron/ironing board, free cots/infant beds, free WiFi

Room, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Two Queen Suite Acc with Tub Non Smoking

In-room safe, iron/ironing board, free cots/infant beds, free WiFi

Two Queen Suite Acc with Tub Non Smoking

  • Sleeps 6
  • 2 Queen Beds

View all photos for Premium Suite, 2 Queen Beds, Non Smoking

In-room safe, iron/ironing board, free cots/infant beds, free WiFi

Premium Suite, 2 Queen Beds, Non Smoking

  • Sleeps 6
  • 2 Queen Beds

View all photos for Aqua View

In-room safe, iron/ironing board, free cots/infant beds, free WiFi

Aqua View

  • Sleeps 5
  • 2 Queen Beds

View all photos for Premium Suite, 1 King Bed, Non Smoking

In-room safe, iron/ironing board, free cots/infant beds, free WiFi

Premium Suite, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Accessible, Non Smoking

In-room safe, iron/ironing board, free cots/infant beds, free WiFi

Suite, Accessible, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, Non Smoking

27-inch TV with cable channels, pay films, MP3 dock

Premium Suite, Non Smoking

  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Two Bedroom Suite, Non-Smoking

27-inch TV with cable channels, pay films, MP3 dock

Two Bedroom Suite, Non-Smoking

  • Sleeps 8
  • 1 King Bed

View all photos for Suite, Accessible, Non Smoking

Shower, free toiletries, hair dryer, towels

Suite, Accessible, Non Smoking

  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, Accessible, Non Smoking

In-room safe, iron/ironing board, free cots/infant beds, free WiFi

Suite, Accessible, Non Smoking

  • Sleeps 6
  • 2 Queen Beds

View all photos for King, Premium Suite, 1 King Bed, Non Smoking

In-room safe, iron/ironing board, free cots/infant beds, free WiFi

King, Premium Suite, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Hampton Inn & Suites Winston-Salem Downtown

  • Pool
  • Breakfast included
  • Pet-friendly
  • Free WiFi
4.5 out of 5, Wonderful, (476)
The price is €125
for 1 room
includes taxes & fees
17 Mar - 18 Mar
Hampton Inn & Suites Winston-Salem Downtown

About this property

Embassy Suites Hotel Winston-Salem

Hotel in Winston-Salem with free breakfast and a 24-hour fitness center
This smoke-free hotel features an indoor pool, a restaurant, and a 24-hour fitness center. Free continental breakfast, free WiFi in public areas, and a free manager's reception are also provided. Other amenities include a bar/lounge, a coffee shop/cafe, and coffee/tea in a common area.
Embassy Suites Hotel Winston-Salem offers 146 accommodations with MP3 docking stations and safes. Rooms open to balconies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Winston-Salem hotel provides complimentary wired and wireless Internet access. Televisions come with premium cable channels and pay movies. Additionally, rooms include complimentary weekday newspapers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Children under 18 years old are not allowed in the fitness facility without adult supervision. Guests under 16 years old are not allowed in the fitness facility.

Our customers tell us they can't get enough of the helpful staff at Embassy Suites Hotel Winston-Salem. During your stay, you're just a quick walk from Benton Convention Center. Free breakfast, free WiFi in public areas, and a free manager's reception are available.
  • Free continental breakfast offered
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
  • Take a swim in the indoor pool
  • Amenities include a front-desk safe, a business center, and conference space
  • Onsite recreation includes a 24-hour gym
  • 7 minutes by car from Hanes Mall and 9 minutes from Wake Forest University
  • Cats and dogs welcome for a fee
Embassy Suites Hotel Winston-Salem offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Free breakfast is served, and guests can also enjoy a free manager's reception. A computer station is on site and WiFi is free in public spaces.

You'll find a business center on site. Event space at this hotel measures 24003 square feet (2230 square meters) and includes conference space. Embassy Suites Hotel Winston-Salem also features coffee/tea in a common area, a convenience store, and room service (during limited hours).

This 3.5-star Winston-Salem hotel is smoke free.

Guests are served free continental breakfast. The hotel hosts a free manager's reception daily.
E'teri Restaurant and Bar - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Food and drink

  • Free continental breakfast
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Free daily reception
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • E'teri Restaurant and Bar

Things to do

  • 24-hour fitness centre
  • Indoor pool

Family friendly

  • Free cots/infant beds
  • Corner/local shop
  • Indoor pool
  • Microwave
  • Fridge
  • Separate living room
  • Sofa bed

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage

Business services

  • Business centre
  • Computer station
  • Conference space (24003 square feet)

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Lift
  • Lift door width (centimetres): 173
  • Phone accessibility kit
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 122
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cots/infant beds
  • Sofa bed

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 27-inch TV
  • TV channels
  • MP3 dock
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Connecting rooms available
  • Free newspapers (weekdays)
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Hotel Winston-Salem
Embassy Suites Winston-Salem
Embassy Suites Hotel Winston Salem
Embassy Suites Winston Salem
Embassy Suites Hotel Winston-Salem Hotel
Embassy Suites Hotel Winston-Salem Winston-Salem
Embassy Suites Hotel Winston-Salem Hotel Winston-Salem

Embassy Suites Hotel Winston-Salem Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 364 out of 983 reviews
Rating 8 - Good. 209 out of 983 reviews
Rating 6 - Okay. 139 out of 983 reviews
Rating 4 - Poor. 134 out of 983 reviews
Rating 2 - Terrible. 137 out of 983 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Robin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was double charged and I am having a hard time getting in touch with someone at the hotel to talk to personally.
Stayed 2 nights in Nov 2024

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Staff is super nice. Breakfast is great.
Stayed 2 nights in Nov 2024

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness
This is my 4th year coming here and was very disappointed! The reception has been shortened and the snacks were very scimpy compared to past years. The kitchen was having problems so could not order any food. Then the heat in the bedroom was not working, so had to move to another room. Still think you could get reimbursed for the $25 parking fee for the price you pay for the room. This may be my last stay here.
Stayed 1 night in Nov 2024

2/10 Terrible

Jason

Business traveller
Disliked: Cleanliness, property conditions & facilities
This property is right next to the fire station. When the trucks go by at 5 am sirens blaring it is a wake up call for free. I had cockroach in my room. It was crawling on me while i fell asleep. I captured it and showed to the front desk as i was checking out.nothing has been done yet.
Stayed 4 nights in Nov 2024

4/10 Poor

Linda

Liked: Room comfort
Disliked: Cleanliness
Nice room but BAD experience
There was an open box of soap with pubic hair on it in the shower. I prepaid for the room but my card was charged again at check in. No manager could be located to correct the charge. Front desk didn’t know the manager’s last name for me to call back. No verification of refund given.
Stayed 2 nights in Nov 2024

4/10 Poor

LaToya

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Basketball Trip
Overall, it was good. Rooms were old and outdated but clean enough. Breakfast was subpar. The meat was hidden behind the bar. Found hair in my food. Breakfast is usually my favorite part of staying at Embassy Suites. Hotel definitely needs to be updated asap for the price they charge. Excellent location! Lots of places to eat within walking distance.
Stayed 1 night in Oct 2024

8/10 Good

Nancy

Stayed 4 nights in Oct 2024

2/10 Terrible

Michelle

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
this property was partially renovated although not told on front end. No baseboards, holes in walls, dirty carpet...freezing cold in lobby and bar area...told could not turn heat on
Stayed 3 nights in Oct 2024

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Mediocre Stay
We booked two rooms for our team this past weekend. We had originally booked for 2 nights, but called the hotel to extend our 2 rooms to 3 nights over a month ago. I called to confirm our reservation a couple days in advance. When we arrived, they claimed we only had 1 room for 3 nights and were sold out of all other rooms. I think it was a miscommunication between Hotels.com and the Hotel, however even with the reservation on our email, they offered no help at the hotel. So all 4 single adults had to stay in 1 room and share beds. This embassy suites is tired and run down. There was mold on our walls and all the baseboards were falling off. We will stay somewhere else next time we are in town.
Stayed 3 nights in Oct 2024

10/10 Excellent

James

Stayed 1 night in Oct 2024

8/10 Good

Laura L

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pet free rooms?
The hotel was beautiful. I had called ahead and specifically asked if they had pet free rooms and was told it was the upper 2 floors. They put me in a room at the end of a hall on the 3rd floor. I could smell pets on the way to my room, but,the room was good.
Stayed 2 nights in Oct 2024

10/10 Excellent

Tommy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Angel, Sanford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable room. Great service.
Stayed 1 night in Oct 2024

6/10 Okay

Susan

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
No one made bed AC couldn’t be shut off
Stayed 2 nights in Sep 2024

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

8/10 Good

Lynne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

4/10 Poor

Melanie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel has a weird smell and the room wasn’t very clean. Blood stain on the pull out couch was an immediate “ get me out of here” feeling.
Stayed 2 nights in Sep 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and very comfortable. Everyone with the staff was friends and quick to offer assistance for anything. Beyond thier control is the parking deck information. I wish there was info about this on the Hotels.com site.
Stayed 1 night in Sep 2024

10/10 Excellent

Rachana

Stayed 1 night in Aug 2024

10/10 Excellent

J JESÚS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ok
Stayed 3 nights in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing stay. I stayed there a couple of years ago, and it was not the best. The hotel and its staff have done a 360. It was an amazing stay with excellent customer service and professionalism by the staff. I'm looking forward to my next visit.
Stayed 1 night in Jul 2024

4/10 Poor

Joanna

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Convenient location but ripped curtains, ac and fridge not working, dirty elevators. Maintenance man was very nice. Tried to fix the air conditioner at 11 o’clock at night.. Dirty outdoor entrances.
Stayed 1 night in Aug 2024

6/10 Okay

SEAN

Business traveller
I reserved a king suite, and they gave me a double room
Stayed 2 nights in Aug 2024

10/10 Excellent

Justin

Business traveller
Stayed 3 nights in Aug 2024

4/10 Poor

Carrie

Stayed 1 night in Jul 2024