2/10 Terrible
Nicole P.
3 Dec 2024
Disliked: Cleanliness
Headache from the start.
When we arrived on Thursday the heat was not working. My husband and my father went outside and the condensing coil was frozen. And the thermostat was locked on the inside of the cabin. They ended up getting the emergency heat to work. When we tried to light the fire place, it wouldnt work. It didnt work our entire stay.
There were SEVERAL lady bugs and stink bugs throughout the cabin. A ton in the large windows, bathrooms, bedrooms. EVERYWHERE!
There was black mold in the wet bar area. On the wall, the dart board game, the pictures.
The bunkbeds in the spare room, were so wobbly and missing screws that no one could sleep on it.
When I reached out to Vacasa they offered to relocate us, unfortunately they did not have anything in the area. They then offered to refund my money and we could find somewhere else. Again, unfortunately there was nothing in the area for a reasonable price (it would take 3-5 business days to get a refund) and we had tickets to the Polar Express. They offered to send someone up on friday to address our issues and no one ever came nor called. Our trip was through Sunday, and we decided to leave on Saturday, after trying to tough it out. The only thing positive about this trip was the views! We definitely will not book this cabin in the future.
Nicole P.
Stayed 3 nights in Nov 2024