Pocono Resort Conference Center - POCONO MOUNTAINS - Reviews, Photos & Rates

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Dates

December 2024

January 2025

Indoor pool, open 10:00 AM to 10:00 PM, pool loungers

Overview
Rooms
Location
Policies

Popular amenities

Pool

Pet-friendly

Laundry

Housekeeping

24/7 front desk

Air conditioning

Explore the area

35 Hospitality Way, White Haven, PA, 18624

Hickory Run State Park
3 min drive
Bell'ago
3 min walk
White Haven Station
16 min walk
Wilkes-Barre, PA (AVP-Scranton Intl.)
29 min drive

Room options

Suite, 2 Bedrooms, Non Smoking

55 sq m
Sleeps 5
2 King Beds

Premium bedding, desk, iron/ironing board, free WiFi

Deluxe Room, 1 King Bed, Accessible

30 sq m
Sleeps 2
1 King Bed

Romantic Room, 1 King Bed, Non Smoking

30 sq m
Sleeps 2
1 King Bed

Deluxe Room, 1 King Bed, Non Smoking

30 sq m
Sleeps 3
1 King Bed

Deluxe Room, 2 Queen Beds, Non Smoking

30 sq m
Sleeps 4
2 Queen Beds

Similar properties

Pool

Breakfast included

Pet-friendly

Parking included

for 1 night

includes taxes & fees

5 Jan - 6 Jan

About this property

Pocono Resort Conference Center - POCONO MOUNTAINS

Hotel in White Haven with a sauna and a 24-hour front desk

This smoke-free hotel features an indoor pool, a sauna, and a conference center. Free WiFi in public areas and free self parking are also provided. Other amenities include conference space, laundry facilities, and a 24-hour front desk.

Pocono Resort Conference Center - POCONO MOUNTAINS offers 140 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels.

Bathrooms include shower/tub combinations, spring water baths, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Microwaves, refrigerators, and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a sauna.

Children under 18 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Pocono Resort Conference Center - POCONO MOUNTAINS, you'll be close to Jack Frost Mountain Resort. Free WiFi in public areas, free self parking, and an indoor pool are available.

Free WiFi
Free self parking
Take a swim in the indoor pool
Amenities include 3 meeting rooms, a conference center, and laundry facilities
Onsite recreation includes a sauna and a playground
Just a 3-minute drive from Hickory Run State Park and 11 minutes from Jack Frost Mountain Resort
Cats and dogs welcome for a fee (restrictions apply)

Pocono Resort Conference Center - POCONO MOUNTAINS offers its guests an indoor pool and a sauna. Public spaces have free WiFi. Event space at this hotel measures 7750 square feet (720 square meters) and includes a conference center. Barbecue grills, a vending machine, and laundry facilities are also featured at the business-friendly Pocono Resort Conference Center - POCONO MOUNTAINS. Free self parking is available. The property offers extended parking privileges.

This White Haven hotel is smoke free.

Languages

English, Hindi

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site
Motorhome/coach/lorry parking on site
Extended parking on site
On-site parking includes off-street options

Things to do

Indoor pool
Playground
Sauna

Family friendly

Indoor pool
Laundry facilities
Microwave (on request)
Playground
Fridge (on request)

Conveniences

ATM/banking services
Banquet hall
Lift
Reception hall
Vending machine

Guest services

24-hour front desk
Daily housekeeping
Laundry facilities
Wedding services

Business services

Conference centre (7750 square feet of space)
Meeting rooms - 3

Outdoors

BBQ grill(s)
Pool sunloungers

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Braille signage
Lift
Wheelchair-accessible (may have limits)

Smoke-free property
TV in lobby

Room amenities

Bedroom

Air conditioning
Bed sheets
Heating
Premium bedding

Bathroom

Free toiletries
Hairdryer
Private bathroom
Shampoo
Shower/bath combination
Soap
Spring water bath
Toilet paper
Towels

Entertainment

TV channels
Flat-screen TV
Premium channels

Food and drink

Coffee/tea maker
Microwave (on request)
Fridge (on request)

Desk
Iron/ironing board (on request)

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Contactless check-out available

Late check-out fee: USD 20.00

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

This property doesn't offer after-hours check-in

Renovations and closures

This property is closed from December 6 2024 to February 28 2025 (dates subject to change).

The property will be renovating from December 6 2024 to February 28 2025 (completion date subject to change). The following areas are affected:

One of the swimming pools
Elevator
Exterior
Front desk
Hallway
Laundry facilities
Lobby
Meeting facilities
Parking area
Sauna

During renovations, the hotel will make every effort to minimize noise and disturbance.

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday, and Thursday:

Bar/lounge
Sauna

The following facilities are closed on Tuesday, Wednesday, Thursday, Friday, and Saturday:

Sauna

Access methods

Staffed front desk

Pets

Pets: USD 25 per pet, per night, plus a one-time cleaning fee of USD 25 and a deposit of USD 100 per stay
Only dogs and cats are allowed
Maximum 2 (weight limit: 30 lbs per pet)
Pets cannot be left unattended
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.

Rollaway/extra beds are available for USD 20.0 per day.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

A damage deposit of USD 200 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Pet deposit: USD 100 per stay
Pet fee: USD 25 per pet, per night plus USD 25 one-time cleaning fee
Service animals are exempt from fees
Late check-out fee: USD 20.00
Rollaway bed fee: USD 20.0 per day
Towels available for a fee (or guests may bring their own)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher and a security system

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

We should mention

Pool access available from 10:00 AM to 10:00 PM.
Up to 2 children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Pocono Resort Conference Center - POCONO MOUNTAINS Hotel

Quality Inn Pocono Resort Lake Harmony

Quality Pocono

Quality Pocono Lake Harmony

Pocono Resort Lake Harmony

Pocono Resort Conference Center - POCONO MOUNTAINS White Haven

Pocono Resort Conference Center - POCONO MOUNTAINS Reviews

6.6

6.6/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

5.8/10

Eco-friendliness

2/10 Terrible

Luke

Travelled with family

25 Aug 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Jul 2024

4/10 Poor

Magaly

28 Jul 2024

Stayed 1 night in Jul 2024

10/10 Excellent

Victor, Union city

22 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Amazing time with the family.

Stayed 1 night in Jul 2024

2/10 Terrible

Sheritta

21 Jul 2024

This hotel is closed. We showed up and a notice was on the door also someone walked up and told us they were closed for a while. Not sure why they took money We had to find another hotel after 3plus hr drive. Still waiting for a refund.

Stayed 2 nights in Jul 2024

2/10 Terrible

Julie

21 Jul 2024

Stayed 2 nights in Jul 2024

2/10 Terrible

Layne A

Travelled with family

15 Jul 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Jul 2024

2/10 Terrible

Paul

15 Jul 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

This place sucks.

I didn’t actually get to stay here, my reservation was canceled by the hotel while I was in route.

Stayed 4 nights in Jul 2024

10/10 Excellent

Barbara

Travelled with family

12 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice stay

Stayed 2 nights in Jul 2024

2/10 Terrible

Brian

Travelled with family

11 Jul 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

If i could give a 0 i would

Was the most disgusting and disappointing hotel I have ever gone too. Mysterious stains, disgusting trash in the hall of spoilt milk, poor quality of pool care, smoking tar on ceiling. Not to mention a man smoking a cigar in building. Hazardous materials(damp aid) left in reach that children or pets could get into. When brought to their attention, they were super trashy and rude about it. Accussed us of being money hungry liars. Terrible customer service, talking over us, taking phone calls mid conversation. Tried to say no ones complained about it but then a cop came and said he gets called out a lot because this place is awful.

Stayed 3 nights in Jul 2024

2/10 Terrible

Wilson

11 Jul 2024

Stayed 1 night in Jun 2024

6/10 Okay

Theodore

10 Jul 2024

Disliked: Staff & service, property conditions & facilities

Stayed 4 nights in Jul 2024

2/10 Terrible

Xiomara

Travelled with family

5 Jul 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Horrible customer service.

Stayed 1 night in Jul 2024

8/10 Good

Wagner

3 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Jun 2024

2/10 Terrible

Ryan

Travelled with family

30 Jun 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I wouldn’t bother with this property at all!!!!

Stayed 1 night in Jun 2024

2/10 Terrible

Barbara

Travelled with family

26 Jun 2024

Giant roaches in room. Blood on blanket. Awful

Stayed 2 nights in Jun 2024

2/10 Terrible

Mark

9 Jun 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Dilapidated and Dirty

I arrived to be greeted by a young man who didn't seem to know how to use the computer to look up my reservation. I realized later that perhaps it was because the wifi was so poor (it never worked in my room). This property looks to be about 60 years old, and clearly has been poorly maintained. The pool was empty (not full as in the advertisement). Common areas are dusty, smelly, with construction equipment strewn about. It is clearly falsely advertised on the hotels.com site. My room was dirty, and it appeared someone had cleaned their shoes or feet in the bathtub and the mud remained there when I checked in. The towels were old and "very" scratchy. The bed was good however. There was no thermostat in the room, and the manual settings on the AC made for an uncomfortable sleep. AVOID AT ALL COSTS!

Stayed 1 night in Jun 2024

2/10 Terrible

Darrick

Travelled with partner

3 Jun 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

This is the first negative review I have ever left. This was clearly once a big bustling resort center. But it likely went under and they sold it. Now some family is running it bare bones, but keeping up all the old pictures of when it was thriving, making it look like it is still nice online. The property looked abandoned when we arrived, weeds everywhere, overgrown, limited signage, and no cars in parking lot. The end where we stayed has like 4 floors and the upper three looked wrecked from the windows. The whole building had a 4/10 cigarette smoke smell. The pool had a "temporarily closed" sign, but had clearly been closed for a long time. It seemed obvious they did not intend to fix it. Various areas were in disrepair, including exposed wiring We we're unhappy, primarily because of the pool being shut down and the cigarette smell. So we asked for our money back, and were told no and give the run around. I probably could have gotten my money back if I got really angry and raged at the man at the counter, but I just don't think that is kind or acceptable, so I decided to leave this review instead. Would highly recommend against staying here.

Stayed 2 nights in May 2024

2/10 Terrible

shandra

2 Jun 2024

Stayed 1 night in Jun 2024

2/10 Terrible

Jacob

2 Jun 2024

Disliked: Staff & service

Stayed 1 night in Jun 2024

2/10 Terrible

Abdul

Travelled with family, Business traveller

26 May 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The first room toilet wouldn’t flush they moved me to second room and it smelled like urine& the water wasn’t working. I tried get my money back and staff couldn’t call any managers. 3 other people that was there had similar issues! I thought I was in the twilight zone! Expedia relocated me to best western 11 mins away! This place needs to be shut down and fined! Expedia tried calling front desk while I was standing right there and the staff ignored the call right in front of my face. It was unreal! The place look like a scene from zombie apocalypse movies. Please someone shut this place down!!!!

Stayed 1 night in May 2024

2/10 Terrible

Krisi

25 May 2024

Stayed 1 night in May 2024

4/10 Poor

Jason

8 May 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Apr 2024

2/10 Terrible

Melissa

6 May 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Absolutely gross/horrible!

Absolutely disgusting! When I booked it, it did not say that every single thing in the hotel was closed, including the pool. We drove an extra 30 minutes just because of the pool and how nice the place looked. The photos are like 10yrs old. This hotel is run down and so gross. Smelled horrible! The water ran brown in the bathroom, toilet barely flushed. AC rattled loud. They would not refund me and hotels.com was no help at all! Do not stay here!!!

Stayed 1 night in May 2024

8/10 Good

Samuel

Travelled with group

3 May 2024

Liked: Staff & service

Disliked: Property conditions & facilities

Stayed 1 night in Apr 2024

4/10 Poor

Jennifer

30 Apr 2024

Liked: Cleanliness

Disliked: Property conditions & facilities, room comfort

Not what I expected

The hotel was in rough shape overall. Lots of unfinished projects and debris around. Our room was in reasonable condition, but the overall state of the hotel was rough. The two staff members with whom we interacted were polite.

Stayed 1 night in Apr 2024