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Pocono Resort Conference Center - POCONO MOUNTAINS

2.5 star property

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Photo gallery for Pocono Resort Conference Center - POCONO MOUNTAINS

Indoor pool, open 10:00 AM to 10:00 PM, pool loungers
Reception
Lobby sitting area
Romantic Room, 1 King Bed, Non Smoking
Property entrance

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Pet-friendly
  • Laundry
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
35 Hospitality Way, White Haven, PA, 18624
  • Split Rock Resort Indoor Waterpark
    ‪9 min drive‬
  • Lake Harmony
    ‪9 min drive‬
  • Jack Frost Mountain Resort
    ‪11 min drive‬
  • Wilkes-Barre, PA (AVP-Scranton Intl.)
    ‪29 min drive‬

Room options

View all photos for Suite, 2 Bedrooms, Non Smoking

Suite, 2 Bedrooms, Non Smoking

Suite, 2 Bedrooms, Non Smoking

  • 55 sq m
  • Sleeps 5
  • 2 King Beds

View all photos for Deluxe Room, 1 King Bed, Accessible

Premium bedding, desk, iron/ironing board, free WiFi

Deluxe Room, 1 King Bed, Accessible

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Romantic Room, 1 King Bed, Non Smoking

Romantic Room, 1 King Bed, Non Smoking

Romantic Room, 1 King Bed, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Premium bedding, desk, iron/ironing board, free WiFi

Deluxe Room, 1 King Bed, Non Smoking

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking

Premium bedding, desk, iron/ironing board, free WiFi

Deluxe Room, 2 Queen Beds, Non Smoking

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Pocono Resort Conference Center - POCONO MOUNTAINS

Hotel in White Haven with a sauna and a 24-hour front desk
This smoke-free hotel features an indoor pool, a sauna, and a conference center. Free WiFi in public areas and free self parking are also provided. Other amenities include conference space, laundry facilities, and a 24-hour front desk.
Pocono Resort Conference Center - POCONO MOUNTAINS offers 140 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels.

Bathrooms include shower/tub combinations, spring water baths, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Microwaves, refrigerators, and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a sauna.

Children under 18 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Pocono Resort Conference Center - POCONO MOUNTAINS, you'll be close to Split Rock Resort Indoor Waterpark. Free WiFi in public areas, free self parking, and an indoor pool are available.
  • Free WiFi
  • Free self parking
  • Take a swim in the indoor pool
  • Amenities include 3 meeting rooms, a conference center, and laundry facilities
  • Onsite recreation includes a sauna and a playground
  • Just a 3-minute drive from Hickory Run State Park and 9 minutes from Split Rock Resort Indoor Waterpark
  • Cats and dogs welcome for a fee (restrictions apply)
Pocono Resort Conference Center - POCONO MOUNTAINS offers its guests an indoor pool and a sauna. Public spaces have free WiFi. Event space at this hotel measures 7750 square feet (720 square meters) and includes a conference center. Barbecue grills, a vending machine, and laundry facilities are also featured at the business-friendly Pocono Resort Conference Center - POCONO MOUNTAINS. Free self parking is available. The property offers extended parking privileges.

This White Haven hotel is smoke free.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Extended parking on site
  • Onsite parking includes off-street options

Things to do

  • Indoor pool
  • Playground
  • Sauna
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Microwave on request
  • Playground
  • Refrigerator on request

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Wedding services

Business services

  • 3 meeting rooms
  • Conference centre (7,750 square foot of space)

Outdoors

  • Barbecue grill
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Spring water bathtub
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator on request

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out fee: USD 20.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

This property is closed from December 6 2024 to April 30 2025 (dates subject to change).
The following facilities are closed on Sunday, Monday, Tuesday, Wednesday, and Thursday:
  • Bar/lounge
  • Sauna
The following facilities are closed on Tuesday, Wednesday, Thursday, Friday, and Saturday:
  • Sauna

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night, plus a one-time cleaning fee of USD 25 and a deposit of USD 100 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 30 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per day.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 200 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 100 per stay
  • Pet fee: USD 25 per pet, per night plus USD 25 one-time cleaning fee
  • Service animals are exempt from fees
  • Late check-out fee: USD 20.00
  • Rollaway bed fee: USD 20.0 per day
  • Towels available for a fee (or guests may bring their own)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM.
  • Up to 2 children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Pocono Resort Conference Center - POCONO MOUNTAINS Hotel
Quality Inn Pocono Resort Lake Harmony
Quality Pocono
Quality Pocono Lake Harmony
Pocono Resort Lake Harmony
Pocono Resort Conference Center - POCONO MOUNTAINS White Haven

Pocono Resort Conference Center - POCONO MOUNTAINS Reviews

Reviews

6.6
Rating 10 - Excellent. 174 out of 788 reviews
Rating 8 - Good. 205 out of 788 reviews
Rating 6 - Okay. 191 out of 788 reviews
Rating 4 - Poor. 67 out of 788 reviews
Rating 2 - Terrible. 151 out of 788 reviews

6.6/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Luke

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2024

4/10 Poor

Magaly

Stayed 1 night in Jul 2024

10/10 Excellent

Victor, Union city

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing time with the family.
Stayed 1 night in Jul 2024

2/10 Terrible

Sheritta

This hotel is closed. We showed up and a notice was on the door also someone walked up and told us they were closed for a while. Not sure why they took money We had to find another hotel after 3plus hr drive. Still waiting for a refund.
Stayed 2 nights in Jul 2024

2/10 Terrible

Julie

Stayed 2 nights in Jul 2024

2/10 Terrible

Layne A

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place sucks.
I didn’t actually get to stay here, my reservation was canceled by the hotel while I was in route.
Stayed 4 nights in Jul 2024

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 2 nights in Jul 2024

2/10 Terrible

Brian

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
If i could give a 0 i would
Was the most disgusting and disappointing hotel I have ever gone too. Mysterious stains, disgusting trash in the hall of spoilt milk, poor quality of pool care, smoking tar on ceiling. Not to mention a man smoking a cigar in building. Hazardous materials(damp aid) left in reach that children or pets could get into. When brought to their attention, they were super trashy and rude about it. Accussed us of being money hungry liars. Terrible customer service, talking over us, taking phone calls mid conversation. Tried to say no ones complained about it but then a cop came and said he gets called out a lot because this place is awful.
Stayed 3 nights in Jul 2024

2/10 Terrible

Wilson

Stayed 1 night in Jun 2024

6/10 Okay

Theodore

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

2/10 Terrible

Xiomara

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible customer service.
Stayed 1 night in Jul 2024

8/10 Good

Wagner

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

2/10 Terrible

Ryan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wouldn’t bother with this property at all!!!!
Stayed 1 night in Jun 2024

2/10 Terrible

Barbara

Travelled with family
Giant roaches in room. Blood on blanket. Awful
Stayed 2 nights in Jun 2024

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities
Dilapidated and Dirty
I arrived to be greeted by a young man who didn't seem to know how to use the computer to look up my reservation. I realized later that perhaps it was because the wifi was so poor (it never worked in my room). This property looks to be about 60 years old, and clearly has been poorly maintained. The pool was empty (not full as in the advertisement). Common areas are dusty, smelly, with construction equipment strewn about. It is clearly falsely advertised on the hotels.com site. My room was dirty, and it appeared someone had cleaned their shoes or feet in the bathtub and the mud remained there when I checked in. The towels were old and "very" scratchy. The bed was good however. There was no thermostat in the room, and the manual settings on the AC made for an uncomfortable sleep. AVOID AT ALL COSTS!
Stayed 1 night in Jun 2024

2/10 Terrible

Darrick

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the first negative review I have ever left. This was clearly once a big bustling resort center. But it likely went under and they sold it. Now some family is running it bare bones, but keeping up all the old pictures of when it was thriving, making it look like it is still nice online. The property looked abandoned when we arrived, weeds everywhere, overgrown, limited signage, and no cars in parking lot. The end where we stayed has like 4 floors and the upper three looked wrecked from the windows. The whole building had a 4/10 cigarette smoke smell. The pool had a "temporarily closed" sign, but had clearly been closed for a long time. It seemed obvious they did not intend to fix it. Various areas were in disrepair, including exposed wiring We we're unhappy, primarily because of the pool being shut down and the cigarette smell. So we asked for our money back, and were told no and give the run around. I probably could have gotten my money back if I got really angry and raged at the man at the counter, but I just don't think that is kind or acceptable, so I decided to leave this review instead. Would highly recommend against staying here.
Stayed 2 nights in May 2024

2/10 Terrible

shandra

Stayed 1 night in Jun 2024

2/10 Terrible

Jacob

Disliked: Staff & service
Stayed 1 night in Jun 2024

2/10 Terrible

Abdul

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The first room toilet wouldn’t flush they moved me to second room and it smelled like urine& the water wasn’t working. I tried get my money back and staff couldn’t call any managers. 3 other people that was there had similar issues! I thought I was in the twilight zone! Expedia relocated me to best western 11 mins away! This place needs to be shut down and fined! Expedia tried calling front desk while I was standing right there and the staff ignored the call right in front of my face. It was unreal! The place look like a scene from zombie apocalypse movies. Please someone shut this place down!!!!
Stayed 1 night in May 2024

2/10 Terrible

Krisi

Stayed 1 night in May 2024

4/10 Poor

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

2/10 Terrible

Melissa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely gross/horrible!
Absolutely disgusting! When I booked it, it did not say that every single thing in the hotel was closed, including the pool. We drove an extra 30 minutes just because of the pool and how nice the place looked. The photos are like 10yrs old. This hotel is run down and so gross. Smelled horrible! The water ran brown in the bathroom, toilet barely flushed. AC rattled loud. They would not refund me and hotels.com was no help at all! Do not stay here!!!
Stayed 1 night in May 2024

8/10 Good

Samuel

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Jennifer

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Not what I expected
The hotel was in rough shape overall. Lots of unfinished projects and debris around. Our room was in reasonable condition, but the overall state of the hotel was rough. The two staff members with whom we interacted were polite.
Stayed 1 night in Apr 2024