Brook Pointe Inn

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Dates

December 2024

January 2025

Overview
Rooms
Location
Policies

Very good

Popular amenities

Gym

Laundry

Spa

Air conditioning

Pool

24/7 front desk

Explore the area

4906 E 1200 N, Syracuse, IN, 46567-8275

Lake Wawasee
11 min walk
Burger King
6 min walk
Elkhart Station
39 min drive
Elkhart, IN (EKI-Elkhart Municipal)
50 min drive

Room options

Family Suite, 2 Bedrooms, Non Smoking, Private Bathroom

30 sq m
Sleeps 6
1 Double Bed and 4 Twin Bunk Beds

Deluxe Room, 1 Queen Bed, Jetted Tub

Sleeps 2
1 Queen Bed

Standard Room, 2 Double Beds

Sleeps 4
2 Double Beds

Similar properties

Pet-friendly

Parking included

Free WiFi

Air conditioning

for 1 room

includes taxes & fees

5 Jan - 6 Jan

About this property

Family-friendly hotel with a full-service spa and a fitness center

This hotel features a full-service spa, an indoor pool, and a fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a snack bar/deli, a 24-hour business center, and a conference center are onsite. Housekeeping is available once per stay.

Brook Pointe Inn offers 30 air-conditioned accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 42-inch flat-screen televisions come with digital channels and Netflix.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is offered once per stay and irons/ironing boards can be requested. Housekeeping is provided on a limited basis.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Aqua Massage. Services include massages. The spa is open daily.

Our customers tell us they can't get enough of the helpful staff at Brook Pointe Inn. During your stay, you'll be within walking distance of Lake Wawasee. Features include free WiFi in public areas and free self parking, plus a full-service spa.

Free WiFi
Free self parking and RV/bus/truck parking
Take a swim in the indoor pool
Treat yourself to massages at Aqua Massage
Amenities include a 24-hour business center, a meeting room, and a conference center
Onsite recreation includes a gym, fitness classes, and a playground
11 minutes by foot from Lake Wawasee and a 2-minute drive from Syracuse Lake
Cats and dogs welcome for a fee

Brook Pointe Inn offers its guests a full-service spa, an indoor pool, and a fitness center. There's a snack bar/deli on site. A 24-hour business center and a meeting room are available.

WiFi is free in public spaces. Spa services, a library, and a vending machine are also featured at the family-friendly Brook Pointe Inn. Free self parking is available. The property offers extended parking privileges.

Smoking is allowed in designated areas at this Syracuse hotel.

Languages

English

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site
Motorhome/coach/lorry parking (free) on site
Extended parking on site

Things to do

Fitness classes
Arcade/games room
Bike parking
Fitness centre
Full-service spa
Indoor pool
Playground

Family friendly

Arcade/games room
Children's games
Indoor pool
Laundry facilities
Playground
Snack bar/deli

Conveniences

Banquet hall
Library
Vending machine

Guest services

24-hour front desk
Housekeeping (once per stay)
Laundry facilities
Wedding services

Business services

24-hour business centre
Conference centre
A meeting room

Outdoors

Firepit
Garden
Outdoor furniture
Picnic area
Pool sunloungers

Spa

Massages
Spa open daily

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
Wheelchair-accessible (may have limits)

Designated smoking areas
Fireplace in reception
Romance packages available

Room amenities

Bedroom

Air conditioning
Bed sheets
Heating
Premium bedding

Bathroom

Free toiletries
Hairdryer
Private bathroom
Towels
Toothbrush and toothpaste (on request)

Entertainment

42-inch flat-screen TV
Digital channels
Netflix
Streaming services

Food and drink

Coffee/tea maker

Connecting rooms available
Free local calls
Free long-distance calls
Individually decorated
Individually furnished
Iron/ironing board (on request)
Local maps
Phone
Restaurant dining guide
Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM

Early check-in subject to availability

Early check-in fee: USD 25.00

Late check-in subject to availability

Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Contactless check-out available

Late check-out subject to availability

Late check-out fee: USD 25.00

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets: USD 25.00 per pet, per night, plus a one-time cleaning fee of USD 50.00
Only dogs and cats are allowed
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Resort fee: USD 15.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Pet fee: USD 25.00 per pet, per night plus USD 50.00 one-time cleaning fee
Service animals are exempt from fees
Early check-in fee: USD 25.00 (subject to availability)
Late check-out fee: USD 25.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Long-term renters welcome

Front desk staff will greet guests on arrival.

We should mention

Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Brook Pointe

Brook Pointe Inn

Brook Pointe Inn Syracuse

Brook Pointe Syracuse

Pointe Inn

Brook Pointe Inn Hotel

Brook Pointe Inn Syracuse

Brook Pointe Inn Hotel Syracuse

Brook Pointe Inn Reviews

8.2

Very good

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

2/10 Terrible

Spencer

10 Sept 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Bed bugs

Stayed 2 nights in Aug 2024

10/10 Excellent

Sonja

9 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quaint and Memorable Place

Much attention to detail, very quaint place offering perks that are out of the ordinary, which made it that much more adorable. Will definitely stay here again!

Stayed 2 nights in Aug 2024

8/10 Good

Matt

5 Sept 2024

Stayed 5 nights in Aug 2024

8/10 Good

Mel

Travelled with partner

3 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The shower head in our room wasn't operating properly, I was told on check out it was being addressed.

Stayed 1 night in Aug 2024

10/10 Excellent

Patrick

30 Jul 2024

Stayed 1 night in Jul 2024

4/10 Poor

Garrett

24 Jul 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Our toilet wouldn’t even work. When we told staff, they did not fix it. Would not recommend staying here.

Stayed 1 night in Jul 2024

8/10 Good

James

23 Jul 2024

Liked: Cleanliness, staff & service

Stayed 2 nights in Jul 2024

10/10 Excellent

Liz

7 Jul 2024

Liked: Staff & service, property conditions & facilities

Stayed 4 nights in Jul 2024

10/10 Excellent

penny

23 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome

This was our second stay! We love everything about the place

Stayed 6 nights in Jun 2024

10/10 Excellent

Karla

19 Jun 2024

Stayed 1 night in Jun 2024

10/10 Excellent

Linda

Travelled with family

17 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Jun 2024

10/10 Excellent

Mark

16 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful property with a lot of amenities. Close to food and lake.

Stayed 1 night in Jun 2024

10/10 Excellent

kenneth

Business traveller

14 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Jun 2024

10/10 Excellent

ken

10 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice rooms. Quiet.

Stayed 2 nights in Jun 2024

2/10 Terrible

Trisha

3 Jun 2024

Disliked: Cleanliness, property conditions & facilities, room comfort

Arrived at 330am to find out the heat and television didn't work very outdated beds weren't comfortable notified the front desk just to find out the heat didn't work he lied and said it was fixed just to leave the room he said he would leave a note for the manager to contact me just to find out the manager wasnt there i called back 2 days later just ro find out she still wasnt in we usually stay quite often but probably wont be back we asked to be moved to another room he said they were full

Stayed 1 night in May 2024

8/10 Good

Verified traveller

Travelled with family

30 May 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My husband and I along with our son and his family stayed 2 nights, very family friendly and pet friendly. Our Dog and Grandbabies loved the trails they had fun exploring.

Stayed 2 nights in May 2024

10/10 Excellent

Catherine, Carmel

27 May 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in May 2024

8/10 Good

Lisa

Travelled with family, Travelled with pets

12 May 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff was super attentive and made us feel very welcome. We had a late night craving & they didn't hesitate to make us a pizza . We will definitely be back.

Stayed 2 nights in May 2024

8/10 Good

Cathleen

Travelled with family

28 Apr 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Good

Stay was good

Stayed 2 nights in Apr 2024

2/10 Terrible

Brittany

17 Apr 2024

Disliked: Cleanliness, staff & service, amenities

Property is outdated and the carpets are covered in stains and look very dirty. The beds are very uncomfortable. Neither of us could sleep at all the two nights we stayed. The daytime from desk lady seems to not like her job and not very nice. Breakfast was non-existent. Went down at 9:10 to eat, breakfast is available til 9:30. She let me know twice that food wouldn’t be served anymore in 7 min. There was only dry cereal, oatmeal packs, juice, coffee and the “grill” available which was just eggs and blueberry bagels. The front desk lady makes it, which she seemed annoyed to have to do. She walked in from the front desk, didn’t wash her hands and without gloves started pulling my bagel apart to make. I would’ve rather made my own food than do that. Would not stay again.

Stayed 2 nights in Apr 2024

10/10 Excellent

Steve, Fort Wayne, Indiana

14 Apr 2024

Stayed 1 night in Apr 2024

8/10 Good

Jennifer

Travelled with family

16 Mar 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great night's sleep

The decor is a bit dated but the beds and linens are very comfortable AND a good night's sleep for their guests is a high priority. This was probably the quietest hotel I've ever stayed at. Ever! And there are made to orders eggs for breakfast.