Hilton Waikoloa Village

4.0 star property

Choose dates to view prices

Photo gallery for Hilton Waikoloa Village

Exterior
Exterior
3 outdoor pools
Exterior
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • 24/7 front desk
  • Parking available
  • Spa

Explore the area

Map
69-425 Waikoloa Beach Dr, Waikoloa, HI, 96738
  • Waikoloa Beach Golf Course
    ‪1 min walk‬
  • Dolphin Quest
    ‪7 min walk‬
  • Waikoloa Kings' Course
    ‪9 min walk‬
  • Waikoloa, HI (WKL-Waikoloa Heliport)
    ‪6 min drive‬

Room options

Makai Room, 1 King Bed, Ocean View

  • 49 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

Palace One Bedroom Suite, 1 King Bed, Ocean View

  • 101 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Grand Suite, 1 King Bed, Resort View (Palace Grand, Newly Renovated)

  • Sleeps 5
  • 1 King Bed

Makai Lanai Room, 2 Queen Beds, Ocean View (Roll In Shower)

  • 49 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Grand Room, 1 King Bed (Palace Grand, Newly Renovated)

  • Sleeps 4
  • 1 King Bed

Makai Lanai Room, 2 Queen Beds, Garden View (Roll In Shower)

  • 49 sq m
  • Sleeps 4
  • 2 Queen Beds

Makai Lanai Room, 2 Queen Beds, Garden View

  • 49 sq m
  • Sleeps 4
  • 2 Queen Beds

Makai Lanai Room, 1 King Bed, Garden View (Roll In Shower)

  • 49 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed (Palace Residential)

  • 101 sq m
  • Sleeps 4
  • 1 King Bed

Grand Room, 1 King Bed, Golf View (Palace Grand, Newly Renovated)

  • Sleeps 4
  • 1 King Bed

Makai Lanai Room, 2 Queen Beds, Ocean View

  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Grand Room, 1 King Bed, Garden View (Palace Grand, Newly Renovated)

  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Accessible, Garden View (Pal Grnd, Hearing)

  • Sleeps 4
  • 1 King Bed

Grand Room, 1 King Bed, Resort View (Palace Grand, Newly Renovated)

  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds, Accessible, Ocean View (Mobility & Hearing)

  • Sleeps 4
  • 2 Queen Beds

Makai Room, 1 King Bed, Resort View (Hearing Accessible)

  • 49 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed

Grand Suite, 1 King Bed (Palace, Royal, Newly Renovated)

  • Sleeps 5
  • 1 King Bed

Grand Room, 2 Queen Beds, Ocean View (Palace Grand, Newly Renovated)

  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible, Garden View (Palace Grand)

  • Sleeps 4
  • 1 King Bed

Makai Room, 1 King Bed, Resort View (Accessible Tub, Hearing)

  • 49 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

Makai Room, 2 Queen Beds, Ocean View (Hearing Accessible)

  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible, Ocean View (Palace Grand)

  • Sleeps 4
  • 2 Queen Beds

Makai Room, 2 Queen Beds, Resort View (Accessible Tub, Hearing)

  • 49 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Palace Family Suite, 1 King Bed and 2 Queen Beds, Resort View

  • 101 sq m
  • Resort view
  • Sleeps 7
  • 3 Queen Beds

Palace Presidential Suite, 1 King Bed, Ocean View

  • 216 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed

Palace Room, 1 King Bed, Resort View

  • 39 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

Makai Room, 2 Queen Beds, Ocean View

  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Makai Room, 2 Queen Beds, Resort View

  • 49 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Palace Room, 2 Queen Beds, Resort View (Roll In Shower, Hearing)

  • 49 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Palace Room, 1 King Bed, Ocean View

  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Palace Room, 1 King Bed, Ocean View (Accessible Tub, Hearing)

  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Palace Room, 2 Queen Beds, Resort View

  • 39 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Palace Room, 1 King Bed, Resort View (Hearing Accessible)

  • 39 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

Palace Room, 2 Queen Beds, Resort View (Hearing Accessible)

  • 39 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Palace Room, 1 King Bed, Resort View (Accessible Tub, Hearing)

  • 49 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

Grand Room, 2 Queen Beds (Hearing, Newly Renovated)

  • Sleeps 4
  • 2 Queen Beds

Makai One Bedroom Suite, 2 Queen Beds, Ocean View

  • 110 sq m
  • Ocean view
  • Sleeps 6
  • 2 Queen Beds

Palace Room, 2 Queen Beds, Ocean View

  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Royal Suite, 1 King Bed, Ocean View (Accessible Tub, Hearing)

  • 49 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed

Grand Room, 2 Queen Beds, Golf View (Palace Grand, Newly Renovated)

  • Sleeps 4
  • 2 Queen Beds

Palace Presidential Suite, 1 King Bed, Ocean View (Roll In Shower, Hearing)

  • 216 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed

Palace Room, 2 Queen Beds, Ocean View (Accessible Tub, Hearing)

  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Palace One Bedroom Suite, 1 King Bed, Resort View

  • 101 sq m
  • Resort view
  • Sleeps 5
  • 1 King Bed

Makai Presidential Suite, 1 King Bed, Ocean View

  • 110 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed

Makai Room, 1 King Bed, Ocean Front View

  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Makai Room, 2 Queen Beds, Ocean Front View

  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Makai Naia or Naupaka Suite, 1 King Bed, 2 Floors, Ocean View

  • 101 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Makai Room, 1 King Bed, Resort View

  • 49 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds, Accessible, Garden View (Pal Grnd, Hearing)

  • Sleeps 4
  • 2 Queen Beds

Grand Room, 2 Queen Beds, Resort View (Palace Grand, Newly Renovated)

  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Garden View, Ground Floor (Palace)

  • 39 sq m
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds, Garden View, Ground Floor (Palace)

  • 39 sq m
  • Sleeps 4
  • 2 Queen Beds

Makai Lanai Room, 1 King Bed, Ocean View

  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Makai Lanai Room, 1 King Bed, Garden View

  • 49 sq m
  • Sleeps 4
  • 1 King Bed

Grand Room, 2 Queen Beds, Garden View (Palace Grand, Lanai, Newly Renovated)

  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Golf View (Palace)

  • 39 sq m
  • Golf view
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds, Golf View (Palace)

  • 39 sq m
  • Golf view
  • Sleeps 4
  • 2 Queen Beds

Makai One Bedroom Suite, 1 King Bed, Ocean View

  • 110 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Queen Sofa Bed

Royal Suite, 1 King Bed, Ocean View

  • 110 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed

Grand Room, 1 King Bed, Ocean View (Palace Grand, Newly Renovated)

  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Accessible, Ocean View (Pal Grd, Bathtub)

  • Sleeps 4
  • 1 King Bed

Similar properties

About this property

Hilton Waikoloa Village

Family beach fun and 3 outdoor pools
Guests of this beach resort will appreciate convenient onsite amenities such as a health club and a steam room. Housekeeping is available on request.
Hilton Waikoloa Village offers 647 accommodations with MP3 docking stations and DVD players. Rooms open to furnished balconies or patios. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include laptop-compatible safes, safes, and phones. Additionally, rooms include coffee/tea makers and hair dryers. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

An outdoor tennis court and a health club are featured at the resort. 3 outdoor swimming pools and 3 hot tubs are on site. In addition to a children's pool, other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Kohala Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Our customers tell us they can't get enough of the helpful staff at Hilton Waikoloa Village. During your stay, you're just a quick walk from Waikoloa Beach Golf Course. Free WiFi in public areas, 3 outdoor pools, and 8 restaurants are available.
  • Free WiFi (speed: 50+ Mbps)
  • Options for a bite to eat or a refreshing drink include 8 restaurants, 2 coffee shops/cafes, 2 poolside bars, and 5 bars/lounges
  • Buffet breakfast served daily for a fee
  • Valet parking and self parking available for a fee
  • Splash around at the waterslide or swim in the 3 outdoor pools
  • Treat yourself to body wraps, reflexology, or body scrubs at Kohala Spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes an outdoor tennis court, a gym, and a steam room
  • Guests speak favorably about the family-friendly amenities and the clean accommodations
  • Steps from Waikoloa Beach Golf Course and 9 minutes by foot from Waikoloa Kings' Course
Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with cabanas (surcharge). At Hilton Waikoloa Village you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 8 restaurants and 2 coffee shops/cafes, as well as a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 5 bars/lounges. WiFi is free in public spaces. This beach resort also offers a children's pool, outdoor tennis courts, and a health club. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Waikoloa resort.

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10:30 AM.
Hilton Waikoloa Village has 8 restaurants serving breakfast, lunch, and dinner.

Languages

Chinese (Mandarin), English, Japanese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and public transport

  • Uncovered self parking on site (USD 48 per night; includes in/out privileges)
  • Uncovered valet parking on site (USD 55 per night; includes in/out privileges)
  • Electric car charging station on site
  • Height restrictions apply for on-site parking

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–10:30 AM: USD 55 for adults and USD 27.50 for children
  • 8 restaurants and 2 coffee shops
  • 2 poolside bars and 5 bars/lounges

Things to do

  • 3 outdoor pools
  • 3 hot tubs
  • Fitness classes
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Golf
  • Kayaking
  • Outdoor tennis court
  • Paddleboards on-site
  • Pilates classes
  • Sauna
  • Shopping
  • Snorkelling
  • Steam room
  • Tennis
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Beach toys
  • Children's games
  • Children's pool
  • Dining table
  • DVD player
  • Corner/local shop
  • Laundry facilities
  • Mini-fridge
  • Pool toys
  • Rollaway/extra beds (surcharge)
  • Water slide

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry-cleaning service
  • Golf cart
  • Hair salon
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre (66000 square feet of space)
  • Meeting rooms - 7

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Garden
  • Outdoor furniture
  • Picnic area
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Braille signage
  • Front entrance ramp
  • Phone accessibility kit
  • Pool hoist on site
  • Step-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Beach towels
  • Designated smoking areas
  • Games
  • Romance packages available
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bidet
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower/bath combination
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • TV channels
  • DVD player
  • Flat-screen TV
  • MP3 dock
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Mini fridge
  • Toaster

More

  • Connecting rooms available
  • Dryer
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 50.0 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 56.62 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Fitness/yoga classes
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 55 for adults and USD 27.50 for children
  • Uncovered self parking fee: USD 48 per night (in/out privileges)
  • Uncovered valet parking fee: USD 55 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - TA 063-091-0976-01
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Village Hotel Waikoloa
Hilton Village Waikoloa
Hilton Waikoloa
Hilton Waikoloa Village
Waikoloa Hilton
Waikoloa Hilton Village
Waikoloa Village
Waikoloa Village Hilton
Hawaii Hilton Waikoloa Village
Hilton Waikoloa Village Hotel Waikoloa
Hilton Waikoloa Village Resort
Hilton Waikoloa Village Hotel
Hilton Village Resort
Hilton Village Hotel Waikoloa
Hawaii Hilton Waikoloa Village
Waikoloa Hilton
Hilton Village Waikoloa
Hilton Waikoloa Village Resort
Hilton Waikoloa Village Resort
Hilton Waikoloa Village Waikoloa
Hilton Waikoloa Village Resort Waikoloa

Hilton Waikoloa Village Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 491 out of 1002 reviews
Rating 8 - Good. 237 out of 1002 reviews
Rating 6 - Okay. 157 out of 1002 reviews
Rating 4 - Poor. 69 out of 1002 reviews
Rating 2 - Terrible. 48 out of 1002 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kritika Sonam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great. We arrived early and was able to check in and get into our room prior to arrival. The room was great, just wish they had microwaves inside the unit. But there was a microwave a short walk away. Overall, we enjoyed the property and the views were amazing. We enjoyed watching the dolphins in the morning, and the ocean view was amazing. I’m glad we stayed here, and we will be back again.
Stayed 4 nights in Nov 2024

10/10 Excellent

Mellisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect 1st time family hawaii trip.
Stayed 4 nights in Nov 2024

4/10 Poor

Jun

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
the training service is poor and take so long. we have to take luggage and walk over 10 min to check out. No room service and all equipment are old.
Stayed 2 nights in Nov 2024

10/10 Excellent

Rose Diana Kaselyn

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing
Stayed 2 nights in Nov 2024

10/10 Excellent

Maribel, Fresno

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great and the property is very expansive. I do wish the Palace Tower had its own laundry center and parking is extremely expensive. Also wish the Nui restaurant was opening for lunch.
Stayed 7 nights in Nov 2024

10/10 Excellent

mohsin

Stayed 4 nights in Jul 2024

10/10 Excellent

Desiree

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visited Hilton Waikoloa Village for our anniversary trip, everything was absolutely beautiful about the resort.
Stayed 3 nights in Nov 2024

10/10 Excellent

Scott

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Salt water lagoon for swimming and easy snorkeling
Stayed 3 nights in Nov 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service throughput entire staff .
Stayed 1 night in Nov 2024

6/10 Okay

Hao

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Heavy construction in Palace tower
We were given a room in the Palace tower. There was heavy construction going on. Loud noise all day and welding / burning smell. If we knew about the construction we would have booked elsewhere. Resort is beautiful and staff is friendly.
Stayed 2 nights in Nov 2024

10/10 Excellent

Timas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Sandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable , safe, I would have liked more places to eat and maybe a night bar / sports bar / dance bar
Stayed 7 nights in Nov 2024

10/10 Excellent

DARRYN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need a place to stay? This is the place! One word, paradise!! Nothing negative to say! Great place! Stayed in the Terrace Tower and the rooms are amazing. Be sure to get the ocean view, for sure!! Great amenities! Everything was right there! Easy access to everything!
Stayed 7 nights in Nov 2024

10/10 Excellent

Scott

Stayed 1 night in Oct 2024

10/10 Excellent

Nancy

Stayed 7 nights in Oct 2024

6/10 Okay

Watende

Disliked: Staff & service
Stayed 1 night in Oct 2024

8/10 Good

Martina, Austin

Travelled with partner
Liked: Staff & service, amenities
The Palace Tower is in need of renovations. The room was very worn. The property overall was beautiful.
Stayed 2 nights in Oct 2024

6/10 Okay

Davy

Travelled with family
Disliked: Staff & service
Not personable at all after check in. Staff would walk by and never greet us. No real food options on site or in convenient locations. Getting to and from the parking lot was a pain with having to go up and down diff elevators to get to the right floor. A resort fee for what? 2 bottles of water on our check in day and we stayed 7 nights. $50 a day in parking and they still want to charge you $5 one way trip for shuttle to the marketplace? Only real nice thing was the large pool that stayed open till 10pm every night.
Stayed 7 nights in Oct 2024

4/10 Poor

james R., YAKIMA

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
For a Hilton hotel it was run down. The boats were not running, the tram cars A/C was not working and there was very few dinning choices. I would never stay there again.
Stayed 7 nights in Oct 2024

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience!
Stayed 1 night in Oct 2024

10/10 Excellent

Genaro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Shawnee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve been to Hawaii 5 times and this was our first time staying at a resort and were blown away. The rooms were really nice, the property is beautiful and well kept, all the staff we encountered were friendly, and the pool and lagoon were amazing!! Dining was a little limited but all good. We would stay here again and definitely recommend it!
Stayed 9 nights in Sep 2024

8/10 Good

Jose Emilio Avila

Liked: Cleanliness, staff & service, property conditions & facilities
H
Stayed 7 nights in Oct 2024

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff members were very friendly and helpful. The views of the ocean from the property are unbelievable. It is very beautiful all around. The options of different activities that are available to purchase are easy and convenient to schedule. They pick you up right at the property. I do wish we knew ahead of time about the construction going on across from our room before we got there. Also there was no warning of several of the property restaurants and bars being closed. Had to leave the property to enjoy a decent meal and drinks at fair prices. Was inconvenienced by having to go to another floor in the elevator Everytime we needed ice. Because the ice machine did not work any day the week that we were there.
Stayed 6 nights in Oct 2024

10/10 Excellent

Michelina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, staff are very friendly. Family oriented resort. I would definitely go back!
Stayed 7 nights in Oct 2024