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4.1 out of 5

"Very nice hotel. Perfect location. The rooms are very clean and beautiful. The only downfall was the breakfast which was a bit disappointing. Not a lo ... " More

By a verified traveller on Mon 24 Dec 2018

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Queen Superior

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Classic Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Classic Triple Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Superior Double Room, Patio

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Classic Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Family Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Hotel Description

Our customers tell us they can't get enough of Hotel Carlton on the Grand Canal's great location. During your stay, you're just a quick walk from Piazzale Roma. Features include free WiFi in public areas, plus 2 restaurants and a bar.

  • Free WiFi
  • Enjoy international cuisine with ocean views at La Cupola, one of the property's 2 restaurants
  • Services include babysitting, a concierge and tour or ticket assistance
  • Guests have great things to say about the location and the helpful staff
  • Just a 4-minute walk from Piazzale Roma and 4 minutes on foot from Grand Canal

Hotel Carlton on the Grand Canal ratings based on 8 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Carlton on the Grand Canal

Everyone (7) Couples (1)
4 out of 5

Posted by on 20 Aug 2019

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4 out of 5

Posted by on 23 Apr 2019

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4 out of 5
Very nice hotel. Perfect location. The rooms are very clean and beautiful. The only downfall was the breakfast which was a bit disappointing. Not a lot of choice.

Posted by on 24 Dec 2018

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5 out of 5

Dream hotel

I am disabled and use a wheelchair. I did need to walk across a bridge to the hotel, but once there everything was perfect. Breakfast was varied and very tasty. I would certainly recommend this hotel for a holiday

Posted by , from England on 4 Aug 2017

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3 out of 5
I paid through eBookers but in reception, they were dimanding that I should pay my stay again. Finally after showing the receipt, they found the payment and all was good. No apologies from the rude behaviour. Breakfast is very basic hotel breakfast, but the staff was complaining us clients making mess and were with a negative attitude towards us. I would not go again to this hotel, there are better quality hotels around with same pricing if booking well in advance.

Posted by on 20 Jul 2024

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4 out of 5
Hôtel central donc appreciable mais un peu vieillissant malgre un effort de rénovation Chambre avec vue sur Canal tres bruyante car fenetre qui ferme peu, mal voire pas du tout Personnel agréable

Posted by on 2 Nov 2023

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4 out of 5

Posted by on 4 Oct 2022

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5 out of 5

Posted by on 10 Aug 2020

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Comment from Hotel Management

11 Aug 2020 by Customer Service

Thank you!

About the Hotel Carlton on the Grand Canal

Location Sestiere Di Santa Croce 578, Venice, VE 30135

Property Features

There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A business centre and a meeting room are available. Public spaces have free WiFi. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at Hotel Carlton on the Grand Canal. This 4-star Venice hotel is smoke free.

  • 150 guestrooms or units
  • 4 levels
  • 2 dining venues
  • Deli
  • Childcare (surcharge)
  • Terrace on the roof
  • Business facilities
  • Conference space
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Venice Santa Lucia Station (0.1 km / 0.1 mi)

Room Amenities

Hotel Carlton on the Grand Canal offers 150 accommodations with minibars and a safe. Each accommodation is individually furnished. Beds feature down duvets. Flat-screen televisions come with satellite channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers. This Venice hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free newspapers and blackout curtains. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Down blanket
  • Bath or shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout curtains
  • Climate control
  • Ensuite bathroom
  • Unique furnishings
  • Connecting rooms available
  • Wardrobe or cupboard
  • Desk chair

Food & Drink

La Cupola – Overlooking the ocean, this restaurant specialises in international cuisine and serves brunch, lunch, dinner and light fare. Guests can enjoy drinks at the bar.

Top of the Carlton – Overlooking the ocean, this restaurant specialises in Mediterranean cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open selected days.

Room service (during limited hours) is available.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Snorkelling nearby
  • Parasailing nearby
  • Surfing/bodyboarding nearby
  • Hiking/biking trails nearby
  • Personal motorised watercraft on site
  • Sailing nearby
  • Windsurfing nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booking their stay in Venice are kindly requested to visit the #EnjoyRespectVenezia site www.comune.venezia.it/en/content/enjoyrespectvenezia for important information and regulations applied in the city.

On certain dates of the year, visitors must pay an access fee of EUR 5 per person per day to enter Venice. Those with accommodation in Venice are exempt from paying this. Guests must however request an exemption voucher in advance and present it with an identity document on arrival. To check affected dates and request an exemption, visit cda.comune.venezia.it.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard and American Express. Cash is not accepted.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines Safe Hospitality National Protocol (Italy)
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and will be collected at the property. This tax does not apply to residents of Venice City and children under 10 years of age. Further exemptions may apply to patients and their companions, and people staying in the city for specific purposes/duties, subject to the submission of proper documents to the property. A 30 per cent reduction applies from 1–31 January.
  • A tax is imposed by the city: From 1 January - 31 January, EUR 3.10 per person, per night for adults; EUR 1.60 per night for guests aged 10-16 years old.
  • A tax is imposed by the city: From 1 February - 31 December, EUR 4.50 per person, per night for adults; EUR 2.20 per night for guests aged 10-16 years old.

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Carlton Grand
  • Carlton Grand Canal Hotel
  • Carlton Grand Canal Venice
  • Carlton Hotel Grand Canal
  • Grand Carlton
  • Grand Carlton Hotel
  • Grand Hotel Carlton
  • Hotel Carlton Grand Canal
  • Hotel Carlton Grand Canal Venice
  • Hotel Grand Carlton
  • Carlton Grand Canal
  • Carlton On The Canal Venice
  • Hotel Carlton on the Grand Canal Hotel
  • Hotel Carlton on the Grand Canal Venice
  • Hotel Carlton on the Grand Canal Hotel Venice

You should know

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has received its official star rating from the local rating authority.

  • Country specific national/official rating the local rating authority
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