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Hotel Carlton on the Grand Canal

4.0 star property

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Photo gallery for Hotel Carlton on the Grand Canal

Front of property
Reception
Rooftop terrace
Superior Double Room, Patio | View from room
Lobby lounge

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Housekeeping
  • Air conditioning
  • Room service
  • 24/7 front desk
  • Free WiFi

Explore the area

Map
Sestiere Di Santa Croce 578, Venice, VE, 30135
  • Piazzale Roma
    ‪4 min walk‬
  • Grand Canal
    ‪4 min walk‬
  • Venetian Ghetto
    ‪9 min walk‬
  • Venice (VCE-Marco Polo)
    ‪19 min drive‬

Room options

View all photos for Double Room Single Use

Double Room Single Use

Double Room Single Use

  • 15 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

  • 15 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Classic Triple Room

Down duvets, minibar, in-room safe, individually furnished

Classic Triple Room

  • 17 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Family Room

Family Room

Family Room

  • 20 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds OR 4 Twin Beds

View all photos for Superior Double or Twin Room, Canal View

Down duvets, minibar, in-room safe, individually furnished

Superior Double or Twin Room, Canal View

  • 18 sq m
  • Canal view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Double Room, Patio

Superior Double Room, Patio

Superior Double Room, Patio

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Double Room

Down duvets, minibar, in-room safe, individually furnished

Superior Double Room

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Single Room

Single Room

Single Room

  • 16 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Queen Superior

Down duvets, minibar, in-room safe, individually furnished

Queen Superior

  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

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View from room

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  • Breakfast included
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.3 out of 5, Excellent, (1005)
The price is €438
for 1 room
includes taxes & fees
7 Mar - 8 Mar
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About this property

Hotel Carlton on the Grand Canal

Waterfront Venice hotel in Santa Croce with 2 restaurants
2 restaurants, a bar/lounge, and a snack bar/deli are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a rooftop terrace, a business center, and conference space.
Hotel Carlton on the Grand Canal offers 150 accommodations with minibars and safes. Each accommodation is individually furnished. Beds feature down comforters. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Venice hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and blackout drapes/curtains. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of Hotel Carlton on the Grand Canal's great location. During your stay, you're just a quick walk from Piazzale Roma. Features include free WiFi in public areas, plus 2 restaurants and a bar.
  • Free WiFi
  • Enjoy international cuisine with ocean views at La Cupola, one of the property's 2 restaurants
  • Services include babysitting, a concierge, and tour or ticket assistance
  • Guests have great things to say about the helpful staff and the location
  • Just a 4-minute walk from Piazzale Roma and 4 minutes by foot from Grand Canal
There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the bar/lounge. A business center and a meeting room are available.

Public spaces have free WiFi. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at Hotel Carlton on the Grand Canal.

This 4-star Venice hotel is smoke free.

La Cupola - Overlooking the ocean, this restaurant specializes in international cuisine and serves brunch, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
Top of the Carlton - Overlooking the ocean, this restaurant specializes in Mediterranean cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open select days.
Room service (during limited hours) is available.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Food and drink

  • 2 restaurants
  • 1 bar
  • Room service available

Restaurants on site

  • La Cupola
  • Top of the Carlton

Things to do

  • Motorised watercraft

Family friendly

  • Babysitting (surcharge)
  • In-room childcare (surcharge)
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • A meeting room

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Lift
  • Grab bar near toilet
  • Low-height worktop and sink
  • Raised toilet seat

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet

Bathroom

  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Minibar

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free newspapers
  • Individually furnished
  • Laptop-friendly workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booking their stay in Venice are kindly requested to visit the #EnjoyRespectVenezia site www.comune.venezia.it/en/content/enjoyrespectvenezia for important information and regulations applied in the city.
On certain dates of the year, visitors must pay an access fee of EUR 5 per person per day to enter Venice. Those with accommodation in Venice are exempt from paying this. Guests must however request an exemption voucher in advance and present it with an identity document on arrival. To check affected dates and request an exemption, visit cda.comune.venezia.it.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and will be collected at the property. This tax does not apply to residents of Venice City and children under 10 years of age. Further exemptions may apply to patients and their companions, and people staying in the city for specific purposes/duties, subject to the submission of proper documents to the property. A 30 percent reduction applies from January 1-31.
  • A tax is imposed by the city: From 1 January - 31 January, EUR 3.10 per person, per night for adults; EUR 1.60 per night for guests aged 10-16 years old.
  • A tax is imposed by the city: From 1 February - 31 December, EUR 4.50 per person, per night for adults; EUR 2.20 per night for guests aged 10-16 years old.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Carlton Grand
Carlton Grand Canal Hotel
Carlton Grand Canal Venice
Carlton Hotel Grand Canal
Grand Carlton
Grand Carlton Hotel
Grand Hotel Carlton
Hotel Carlton Grand Canal
Hotel Carlton Grand Canal Venice
Hotel Grand Carlton
Carlton Grand Canal
Carlton On The Canal Venice
Hotel Carlton on the Grand Canal Hotel
Hotel Carlton on the Grand Canal Venice
Hotel Carlton on the Grand Canal Hotel Venice

Hotel Carlton on the Grand Canal Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 454 out of 1001 reviews
Rating 8 - Good. 318 out of 1001 reviews
Rating 6 - Okay. 129 out of 1001 reviews
Rating 4 - Poor. 52 out of 1001 reviews
Rating 2 - Terrible. 48 out of 1001 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Bakulesh

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff is not friendly and breakfast was ok, we’re disappointed.
Stayed 2 nights in Oct 2024

10/10 Excellent

Gregory, angleton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel on Grand Canal
Stayed 1 night in Nov 2024

2/10 Terrible

Kenlys

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Staff was rude. A lady from the restaurant states come out to tell I couldn’t eat from from outside when I was not even in the restaurant part of it. When I asked the lobby if this was a policy, she still came behind me to tell him after he said there was no policy in the matter that her director had said so. After asking the lobby again if I had to go to the street to eat my pizza, they finally let me eat it. Poor customer service
Stayed 2 nights in Nov 2024

10/10 Excellent

Sergiy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though this hotel is dated, the staff is very friendly and accommodating. Rooms are clean. Breakfast menu is good. It is approximately 5 minutes away from the train station and 20 minutes of the nice walk to Piazza San Marco.
Stayed 1 night in Nov 2024

8/10 Good

Mariangely

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Nov 2024

6/10 Okay

Rosanna

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel needs to be updated. The rugs in all the hallways are so old that it looks dirty no matter how much you clean them. They had random abandoned furniture in some areas of the hallways, which looked terrible. Our bathroom tub had mold on it since they were not cleaned correctly, but everything else seemed pretty clean. The breakfast in the morning was good and the staff was very nice. The location is far from St Mark Square. We walked it every day, but it took 20 minutes there and 20 minutes back. I was fine with it because I like the exercise, but if you don’t want to walk so much at the end of the day, You would have to take the water bus back.
Stayed 2 nights in Oct 2024

10/10 Excellent

iris, Loveland

Stayed 2 nights in Oct 2024

10/10 Excellent

KITTY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Classic
Stayed 1 night in Nov 2024

4/10 Poor

Rebecca

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Our stay was ok. There was water dripping from the ceiling leaving a puddle of water on the floor. There was only one towel in the room. We rang for another towel to be brought to our room which took around 40min and several calls to reception. We even offered to get it ourselves. However it was clean and the bed was very comfortable.
Stayed 1 night in Oct 2024

10/10 Excellent

Tyler

Travelled with partner
Liked: Staff & service, property conditions & facilities
Very easily located across from the train station and right on the Grand Canal - so not only a big view, but easy access to the island, the vaporeto, etc. The staff were very nice. Breakfast had a lot of options. The rooms are small but this is the norm in Europe. The bed was very comfortable, which is not always the case in Italy!
Stayed 5 nights in Oct 2024

6/10 Okay

val

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
The first room did not have a window. It was dark and oppressive and I felt very claustrophobic. Luckily we changed to much brighter room without the heavy wallpaper and opening windows!!!!’
Stayed 3 nights in Oct 2024

8/10 Good

Miguel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closr to train station
Stayed 1 night in Oct 2024

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk from Pizzale Roma, no need to hire anyone to get to the hotel.
Stayed 3 nights in Oct 2024

10/10 Excellent

Andres

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel and perfect locate to terminal and local transportation
Stayed 1 night in Oct 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Great location
We love the location of the property, right along the Grand Canal. What we didn’t like was the room and lack of comfort. After walking for hours we wanted an A/C cooled room with comfortable beds and pillows. The pillows were too thin and soft. The bed was also too soft and would shift on the frame. I don’t mind the “old” look but I do mind it not being kept up. I love the charm of it but it could be better. The A/C would blow warm air and there wasn’t proper ventilation. We had to leave the door open and the window open for fresh air. Other than that, I would recommend this hotel for the location and the staff was super friendly and helpful. Which I think most will not find at other properties. If you’re American, this is probably the best place to stay that’s budget friendly.
Stayed 3 nights in Oct 2024

10/10 Excellent

Pierina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Scott

Stayed 2 nights in Oct 2024

10/10 Excellent

Mano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Lisette

Liked: Cleanliness, staff & service, property conditions & facilities
No additional commemts
Stayed 2 nights in Oct 2024

10/10 Excellent

Karishma, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to railway and bus station, gondola ride ,water taxi station .
Stayed 1 night in Oct 2024

10/10 Excellent

Sandesh, foster city

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a real nice place to stay and also close to the piazza Roma making the commute easy via water taxi. Views from the hotel rooftop don’t disappoint
Stayed 1 night in Oct 2024

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Place to Stay but bring Bug Spray
Very unique place to stay! The restaurant and the roof top bar are both fantastic! We were there in October and it was pretty nice outside most days and the air conditioning seemed to be turned off for the building. Which wasn't a huge deal as we just opened our balancy doors. This wouldn't have been a huge deal except the mosquitoes. I now have about 20 bites unfortunately which puts a downer on the rest of our trip.
Stayed 2 nights in Oct 2024

8/10 Good

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

4/10 Poor

Angela

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wasn’t expecting a lot and they didn’t disappoint! This is not a 4 star hotel it’s a 3 at best. We were supposed to get a room upgrade but got downgraded to a dumpy room with no heat and no blankets. The rooms and overall look of the hotel is dingy and ragged. Looks nothing like the pictures. If you have another option I suggest that.
Stayed 2 nights in Oct 2024

2/10 Terrible

peter

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A horrible experience. They haven’t got a clue.
This was probably the worst experience of my 30 year career as a travel photographer. The room still gives me nightmares. No heating or air conditioner. They said it was in between seasons. Had to sleep with the window open and no eye mask, ear plugs or sleeping pill could help to get a decent sleep. No coffee, no tea, no water just 2 miserable plastic cups. A 4 star room that was 1 star at best. I would suggest the manager/ owner see what hoteliers in the 21st century are like. Go to Tokyo, Singapore or Dubai. What a dump of a room. I wouldn’t put my dog up there. Avoid at all costs
Stayed 2 nights in Oct 2024