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Aqua Palace Hotel

4.0 star property

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Photo gallery for Aqua Palace Hotel

Rooftop terrace
Junior Suite
Front of property
Lobby
Bar (on property)

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Breakfast available
  • Room service
  • Laundry
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Calle de la Malvasia 5492, Castello, Venice, VE, 30122
  • St. Mark's Square
    ‪3 min walk‬
  • Rialto Bridge
    ‪4 min walk‬
  • Grand Canal
    ‪24 min walk‬
  • Venice (VCE-Marco Polo)
    ‪125 min walk‬

Room options

View all photos for Suite

Suite

Suite

  • 45 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Double Room

Double Room

Double Room

  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, Canal View

Suite, Canal View

Suite, Canal View

  • 40 sq m
  • Canal view
  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite

Minibar, in-room safe, soundproofing, free WiFi

Junior Suite

  • 25 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite, Canal View

Minibar, in-room safe, soundproofing, free WiFi

Junior Suite, Canal View

  • 22 sq m
  • Canal view
  • Sleeps 3
  • 1 Double Bed

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The price is €226
for 1 room
includes taxes & fees
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About this property

Aqua Palace Hotel

Hotel with a 24-hour front desk, a short walk to St. Mark's Square
This smoke-free hotel features a bar/lounge, concierge services, and dry cleaning. WiFi in public areas is free. Additionally, a 24-hour front desk, express check-in, and express check-out are onsite.
Aqua Palace Hotel offers 26 accommodations with minibars and safes. LCD televisions come with satellite channels.

Bathrooms include bathtubs or showers, bathrobes, slippers, and bidets. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include hair dryers and complimentary toiletries. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at Aqua Palace Hotel. During your stay, you're just a quick walk from St. Mark's Square. Features include free WiFi in public areas, plus a bar and breakfast (surcharge).
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Just a 3-minute walk from St. Mark's Square and 4 minutes by foot from Rialto Bridge
  • Train station pick-up shuttle service available for a fee
Aqua Palace Hotel offers its guests multilingual staff, tour/ticket assistance, and concierge services. WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. Aqua Palace Hotel also features dry cleaning/laundry services, express check-in, and room service (during limited hours).

This 4-star Venice hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:30 AM.
Room service (during limited hours) is available.

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • Train station pick-up shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:30 AM: EUR 15 per person
  • 1 bar
  • Room service available

Family friendly

  • Babysitting (surcharge)
  • Fridge
  • Soundproofed rooms

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Bathrobes
  • Bath or shower
  • Bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • TV/satellite channels
  • LCD TV

Food and drink

  • Electric kettle
  • Minibar
  • Fridge

More

  • Phone
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Guests booking their stay in Venice are kindly requested to visit the #EnjoyRespectVenezia site www.comune.venezia.it/en/content/enjoyrespectvenezia for important information and regulations applied in the city.
On certain dates of the year, visitors must pay an access fee of EUR 5 per person per day to enter Venice. Those with accommodation in Venice are exempt from paying this. Guests must however request an exemption voucher in advance and present it with an identity document on arrival. To check affected dates and request an exemption, visit cda.comune.venezia.it.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 60.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and will be collected at the property. This tax does not apply to residents of Venice City and children under 10 years of age. Further exemptions may apply to patients and their companions, and people staying in the city for specific purposes/duties, subject to the submission of proper documents to the property. A 30 percent reduction applies from January 1-31.
  • A tax is imposed by the city: From 1 January - 31 January, EUR 3.10 per person, per night for adults; EUR 1.60 per night for guests aged 10-16 years old.
  • A tax is imposed by the city: From 1 February - 31 December, EUR 4.50 per person, per night for adults; EUR 2.20 per night for guests aged 10-16 years old.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 15 per person
  • Rollaway bed fee: EUR 60.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Property Registration Number IT027042A1EVBHWRZ7

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Aqua Palace
Aqua Palace Hotel
Aqua Palace Hotel Venice
Aqua Palace Venice
Hotel Aqua Palace
Aqua Palace Hotel Hotel
Aqua Palace Hotel Venice
Aqua Palace Hotel Hotel Venice

Aqua Palace Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 509 out of 668 reviews
Rating 8 - Good. 140 out of 668 reviews
Rating 6 - Okay. 12 out of 668 reviews
Rating 4 - Poor. 5 out of 668 reviews
Rating 2 - Terrible. 2 out of 668 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in Venice
We had an amazing stay at Aqua Palace - lovely spacious rooms with more traditional decor. It was located well; 5min walk from the Rialto water bus stop and another 5 mins the other way to St Marks Square. There were lots of shops, restaurants etc. nearby. We had 2 room types, both with canal views. The deluxe double view was much nicer straight down the canal with the triple room less desirable as you had to put your head out the window to see the canal.
Canal view from the triple room
Stayed 2 nights in Nov 2024

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A real great property, friendly and attentive staff. Breakfast had more the enough options and was of a very good quality. Rooms were very comfortable and cleaned daily. We would go back!
Stayed 4 nights in Nov 2024

10/10 Excellent

Georgia, Echuca

Travelled with partner
Liked: Property conditions & facilities
Amazing experience
Stayed 2 nights in Nov 2024

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Alberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a real treat to stay in such an elegant, timeless hotel. The staff was friendly and so helpful. The location was convenient and very walkable for the surrounding points of interest. Our room was cleaned daily, and we never even saw the housekeepers! The service at this hotel was excellent!
Stayed 7 nights in Nov 2024

8/10 Good

Rachael

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

carol, Paterson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the perfect location to stay in order to tour Venice. It is close to all the attractions. I had a great stay the staff was awesome and the hotel was great.
Stayed 5 nights in Oct 2024

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Great location super rm 304 corner rm with x3 windows Excellent easy walk restaurants
Stayed 3 nights in Oct 2024

10/10 Excellent

Gerard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly and accommodating. The property is conveniently located. Lello was a wealth of information and conversation. I have no doubt I will not stay anywhere else in Venice again. Only the Aqua Palace!
Stayed 2 nights in Oct 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

Mark

Stayed 2 nights in Sep 2024

10/10 Excellent

Annia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff Would stay again
Stayed 2 nights in Sep 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for first time to Venice
Amazing hotel centrally located in the center of Venice. Great location that is centrally located but also on a quiet street. Hotel was incredibly quiet in the evening. Service and attentiveness of the staff was excellent. Easy access to 3 main business streets with several great restaurants and cafe’s within 5 minutes.
Stayed 3 nights in Sep 2024

10/10 Excellent

Annia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Anne

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
The room was large and had a beautiful view of the city . Will definitely come back
Stayed 2 nights in Sep 2024

10/10 Excellent

Greig

Stayed 2 nights in Aug 2024

10/10 Excellent

Stepan

Liked: Amenities, property conditions & facilities
Every single staff member was amazing
Stayed 3 nights in Sep 2024

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was comfortable and clean. Service from front desk, restaurant and bar was great. Location was perfect.
Stayed 3 nights in Aug 2024

10/10 Excellent

Matthew, Spruce Grove

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff was friendly and helpful, especially Lello the bar manager for excellent service, recommendations, reservations etc. Breakfast was a perfect selection of items, fresh pasteries, mimosas…. I know where I will be staying again next time in Venice!
Stayed 2 nights in Sep 2024

10/10 Excellent

Shirley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect hotel for convenience and luxury.
Stayed 2 nights in Jul 2024

8/10 Good

Janice

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Front desk people were great, but eating breakfast had a really bad experience. We paid at the front desk for breakfast and the staff who were serving for breakfast treated us like we had came in there and sat down and just started to eat. They really treated us like we had stolen the breakfast until it became and issued and very unpleasant. Did not apologize at all when they found out that we had paid for the breakfast try to make it seem like they was doing us a favor but saying I can pay for one breakfast and that’s it. They didn’t even try to find out if we had paid or not just assumed we didn’t and therefore treated us accordingly very nasty, but besides them everything else was ok.
Stayed 2 nights in Aug 2024

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and spacious room and very helpful front desk.
Stayed 5 nights in Aug 2024

8/10 Good

Deitrich

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Nice place. Room was hot for me. My husband was fine with it. Bathroom smell was sometimes a little off but otherwise the place was nice.
Stayed 2 nights in Aug 2024

10/10 Excellent

Karol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Wilford

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024