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AluaSun Torrenova

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for AluaSun Torrenova

3 outdoor pools, open 10:00 AM to 6:00 PM, pool umbrellas, pool loungers
Exterior
Lobby
Interior entrance
Children’s area

Reviews

7.8 out of 10

Good

Popular amenities

  • All-inclusive
    All-inclusive
  • Bar
    Bar
  • Breakfast included
    Breakfast included
  • Pool
    Pool
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning

Explore the area

Map
Avenida Torrenova, 51, Palma Nova, Calvia, Mallorca, 7181
  • Magaluf Beach
    6 min walk
  • Katmandu Park
    11 min walk
  • Palma Nova Beach
    15 min walk
  • Palma de Mallorca (PMI)
    30 min drive

Room options

View all photos for Standard Double Room (2 adults + 1 child)

Desk, free WiFi, bed sheets

Standard Double Room (2 adults + 1 child)

  • 22.5 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Double Room, Balcony, Sea View (1 adult + 1 child)

Desk, free WiFi, bed sheets

Double Room, Balcony, Sea View (1 adult + 1 child)

  • 22.5 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Suite (2 adult)

Desk, free WiFi, bed sheets

Suite (2 adult)

  • 48 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room (1 adult + 2 children)

Desk, free WiFi, bed sheets

Standard Double Room (1 adult + 2 children)

  • 22.5 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Double Room Single Use, Balcony, Ocean View

Desk, free WiFi, bed sheets

Double Room Single Use, Balcony, Ocean View

  • 22.5 sq m
  • Sea view
  • Sleeps 1
  • 1 Double Bed

View all photos for Suite (2 adults + 1 child)

Desk, free WiFi, bed sheets

Suite (2 adults + 1 child)

  • 47 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Superior Double Room Single Use, Balcony

Desk, free WiFi, bed sheets

Superior Double Room Single Use, Balcony

  • 22.5 sq m
  • Sleeps 1
  • 1 Double Bed OR 2 Twin Beds

View all photos for Suite (2 adults + 2 children)

Desk, free WiFi, bed sheets

Suite (2 adults + 2 children)

  • 47 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Standard Double Room (1 adult + 1 child)

Desk, free WiFi, bed sheets

Standard Double Room (1 adult + 1 child)

  • 22.5 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Standard Double Room (1 adult)

Desk, free WiFi, bed sheets

Standard Double Room (1 adult)

  • 22.5 sq m
  • Sleeps 1
  • 2 Twin Beds

View all photos for Suite (2 adults + 3 children)

Desk, free WiFi, bed sheets

Suite (2 adults + 3 children)

  • 47 sq m
  • Sleeps 5
  • 1 Double Bed, 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Double Room, Balcony (2 adults)

Desk, free WiFi, bed sheets

Double Room, Balcony (2 adults)

  • 22.5 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room, Balcony, Pool View (2 adults + 2 children)

Desk, free WiFi, bed sheets

Double Room, Balcony, Pool View (2 adults + 2 children)

  • 22.5 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Double Room, Balcony, Pool View (2 adults)

Desk, free WiFi, bed sheets

Double Room, Balcony, Pool View (2 adults)

  • 22.5 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Double Room, Balcony (2 adults)

Desk, free WiFi, bed sheets

Superior Double Room, Balcony (2 adults)

  • 22.5 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Suite (3 Adults)

Desk, free WiFi, bed sheets

Suite (3 Adults)

  • 47 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Double Room, Balcony, Pool View (2 adults + 1 child)

Desk, free WiFi, bed sheets

Double Room, Balcony, Pool View (2 adults + 1 child)

  • 22.5 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Double Room, Balcony, Pool View (1 adult + 2 children)

Desk, free WiFi, bed sheets

Double Room, Balcony, Pool View (1 adult + 2 children)

  • 22.5 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Suite (4 Adults)

Desk, free WiFi, bed sheets

Suite (4 Adults)

  • 47 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Double Room, Balcony, Pool View (1 adult + 1 child)

Desk, free WiFi, bed sheets

Double Room, Balcony, Pool View (1 adult + 1 child)

  • 22.5 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, Balcony, Sea View (2 adults)

Desk, free WiFi, bed sheets

Double Room, Balcony, Sea View (2 adults)

  • 22.5 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Double Room, Balcony, Sea View (2 adults + 2 children)

Desk, free WiFi, bed sheets

Double Room, Balcony, Sea View (2 adults + 2 children)

  • 22.5 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Double Room Single Use, Balcony, Pool View

Desk, free WiFi, bed sheets

Double Room Single Use, Balcony, Pool View

  • 22.5 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Double Superior (2 Adult +1 child)

Desk, free WiFi, bed sheets

Double Superior (2 Adult +1 child)

  • 22.5 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Double Room, Balcony, Sea View (2 adults + 1 child)

Desk, free WiFi, bed sheets

Double Room, Balcony, Sea View (2 adults + 1 child)

  • 22.5 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Double Superior (2 Adult +2 children)

Desk, free WiFi, bed sheets

Double Superior (2 Adult +2 children)

  • 22.5 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Double Room, Balcony, Sea View (1 adult + 2 children)

Desk, free WiFi, bed sheets

Double Room, Balcony, Sea View (1 adult + 2 children)

  • 22.5 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Standard Double Room (2 adults + 2 children)

Desk, free WiFi, bed sheets

Standard Double Room (2 adults + 2 children)

  • 22.5 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Studio Suite (1 adult)

Desk, free WiFi, bed sheets

Studio Suite (1 adult)

  • 47 sq m
  • Sleeps 1
  • 1 Double Bed

About this property

AluaSun Torrenova

Family-friendly Calvia hotel in Torrenova with 3 outdoor swimming pools
Along with 3 outdoor pools, this smoke-free hotel has a restaurant and 3 bars/lounges. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a poolside bar, a snack bar/deli, and a complimentary children's club are onsite. Change of towels is available on request.
AluaSun Torrenova offers 256 air-conditioned accommodations with hair dryers. Rooms open to balconies. 45-inch flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at AluaSun Torrenova, you're just a quick walk from Playa Son Matias. Enjoy features like free breakfast and free WiFi in public areas, plus 3 outdoor pools.
  • Free buffet breakfast served daily
  • Free WiFi
  • Drinking and dining options include a restaurant, a poolside bar, and 3 bars/lounges
  • Take a swim in the 3 outdoor pools
  • Services include a free kid's club, dry cleaning/laundry, and tour or ticket assistance
  • Onsite recreation includes basketball, yoga classes, and Pilates classes
  • Just a 3-minute drive from Palma Nova Beach and 12 minutes from Port of Palma de Mallorca
Some rates at AluaSun Torrenova are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

AluaSun Torrenova offers its guests 3 outdoor swimming pools and a children's pool. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Free breakfast is served daily. Public spaces have free WiFi.

A terrace, a complimentary children's club, and a vending machine are also featured at the family-friendly AluaSun Torrenova. You'll have access to the outdoor pool at a partner property.

This 4-star Calvia hotel is smoke free.

Guests are served free buffet breakfast daily from 7:30 AM to 10:30 AM.
Terra Café - This buffet restaurant serves breakfast, lunch, and dinner.
Agua Bar - Onsite bar. Open daily.
Snack Bar - This bar is located by the pool. Open daily.
Pool Bar - This bar is located by the pool. Open daily.

All-inclusive details

All-inclusive room rates at AluaSun Torrenova are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet meals, snacks, and select beverages included
Basic alcoholic beverages included
Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Catalan, English, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM–10:30 AM
  • 1 restaurant
  • 3 bars/lounges and 1 poolside bar

Restaurants on site

  • Terra Café
  • Agua Bar
  • Snack Bar
  • Pool Bar

Things to do

  • 3 outdoor pools
  • Access to nearby outdoor pool
  • Fitness classes
  • Basketball
  • Bike parking
  • Billiards/pool table
  • Children's pool
  • Farming classes
  • Pilates classes
  • Playground
  • Volleyball
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Access to nearby outdoor pool
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • Front-desk safe
  • Vending machine
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Outdoors

  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Accessibility

  • This property does not have any lifts

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% of lighting from LEDs
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Games
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • TV in lobby
  • Water dispenser

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Bath or shower
  • Eco-friendly toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 45-inch flat-screen TV
  • Satellite channels

More

  • Desk
  • Eco-friendly cleaning products provided
  • Free local calls
  • LED light bulbs
  • Phone
  • Safe (surcharge)
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
All-inclusive room rates include a maximum of 3 alcoholic drinks per customer during each meal service due to local laws. More alcoholic drinks are available to purchase.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • In-room safe fee: EUR 3 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pool access available from 10:00 AM to 6:00 PM.
  • Up to 2 children 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Aluasun Torrenova Hotel Calvia
Hotel Marina Torrenova Calvia
Marina Torrenova Calvia
Marina Torrenova
Aluasun Torrenova Hotel
Aluasun Torrenova Calvia
AluaSun Torrenova Hotel
AluaSun Torrenova Calvia
AluaSun Torrenova Hotel Calvia

AluaSun Torrenova Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 28 out of 75 reviews" "
Rating 8 - Good. 25 out of 75 reviews" "
Rating 6 - Okay. 11 out of 75 reviews" "
Rating 4 - Poor. 8 out of 75 reviews" "
Rating 2 - Terrible. 3 out of 75 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Sanjay

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Good - Vegetarian food was ok, provison of room to take bath after you have checked out . Bad- Air conditioner wasn't great, pool facing rooms were hot and noisy.
Stayed 3 nights in Aug 2024

4/10 Poor

Christian

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Unfortunately we don’t have much good to say about this hotel after raising complaints daily about the state of our room each day we was told there was no alternative room and to raise the complaint via email… we have raised a complaint three times via the email provided with numerous pictures of the state of the room no reply at all. The whole time we was passed pillow to post no body tried to rectify the cleanliness of the room it’s a shame I don’t have a section to upload the photos as I would upload each and every one of them… I hope to receive a reply at some point via email! But I’m not holding my hopes high at this point! Same goes for Expedia them selves not helpful at all after raising all the issues with them also!
Stayed 3 nights in Aug 2024

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were a family of 4 staying at the hotel for 1 week, wished we had booked longer! Our 10 and 7 year old had the best week, they met some lovely friends and split their time between the football pitch and pool. Entertainment staff were great for children and adults and the food is as you would expect with a 4 star all inclusive, everyone always found something to eat but we did eat out a couple of nights just for a bit of a change.
Stayed 7 nights in Jul 2024

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
I have nothing to add, this venue is perfect for families and the AluaSun brand was upheld here.
Stayed 3 nights in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

8/10 Good

Ewa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very noisy in the diningroom and nowwhere to sit outside and eat. No all inclusive outside. (For example icecream) But the food was very good and much to choose from.
Stayed 7 nights in Jun 2024

10/10 Excellent

Claire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is well presented and kept lovely an clean. Food options were great with plenty of choice. Pools are kept in great condition with nightly cleaning as is the pool area with plenty of sun beds an terraces to choose from. Staff are very friendly and helpful and the entertainment team (especially VALENTINO) will just make your holiday!! He is so much fun around the pool, happy, energetic and so friendly, I've never seen everyone laugh an smile so much around him, he makes you want to join in but doesn't push if you dont want to. He absolutely made my holiday, he loves his job an it really shows. The hotel is great but it is definitely him that would make me book again. All in all a great holiday, with plenty of laughs, smiles an a full tummy.
Stayed 7 nights in Jun 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Kalwant Kaur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff, good pool side facilities and games for children, evening entertainment was ok. Very close to the lovely beach.
Stayed 4 nights in Oct 2023

6/10 Okay

??

Travelled with family
Disliked: Amenities
We enjoyed our stay at Aluasun. The food was nice, the pool area was great and the staff were helpful and friendly for the most part. However some of the basic amenities were lacking andnwere not really representative of a 4 star hotel. For example there were no toothbrushes or toothpaste, lotion, coffee, nothing in the minibar and the walls were paper thin meaning adjacent guests returning can easily wake you up. Also the wifi signal made it unusable and my husband had to use up his data. A bit annoying when we had paid for this service.
Stayed 3 nights in Oct 2023

10/10 Excellent

Kasper

Stayed 5 nights in Aug 2023

10/10 Excellent

Anil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023

2/10 Terrible

FBAONE

Stayed 5 nights in May 2023

8/10 Good

Lindsey

Liked: Cleanliness, property conditions & facilities
Stayed 10 nights in May 2023

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant clean hotel good entertainment during day. Family rooms are very goid size. Only down side at top of fairly steep hill.
Stayed 2 nights in May 2023

10/10 Excellent

Terry

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
very clean, friendly hotel
Stayed 2 nights in Apr 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very much a family hotel
This hotel is very much a family hotel with lots of children about. The entertainment and facilities looked good for them tho I was with adults. Food was very good, room pleasant tho a bit noisey at night from corridors and rooms next door and above even tho they weren’t being overly loud you could still hear music and talking. If I was being picky the bathroom could have done with a deep clean to floor tiles etc but was still clean with towels changed daily.
Stayed 3 nights in Oct 2018

10/10 Excellent

paul, worsley m/cr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great Hotel with wonderfull staff.

10/10 Excellent

Justine, Bolton, Lancs UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, perfect for families
we arrived at the hotel around 11am and was checked in immediately, we were given a room on floor 2 over looking a side street, we decided we wanted a room higher up or on the pool side of the hotel and went to reception and asked if one was available, the information sheet we where given at check in advised you could upgrade to poolside for a few extra euros a night. We were immediately given room 342 overlooking the pool at no extra charge. I had read the reviews which detailed the poolside rooms where noisy but we didn't find this a problem, once you shut the sliding doors you could't really hear anything and we all slept well - the only night we where woken was when a thunder and lightning storm hit at 2.30am, we sat on the balcony just watching the lightning oh and a naked man running up the street in the rain! (very funny). the rooms are basic, we are a family of 3 one a teenager, and the room was big enough for us. Food - was good, always a wide choice, even the fussy teenager managed to find something to eat each day - the bacon on the grill was fab! Entertainment - by the pool each day was fun - it was great watching all the activites that the kids and adults took part in. In the evening it started with "mini disco" followed by Bingo and then the "show" each night it was something different. The beach was within walking distance, as where the bars and nightclubs which where full of 18 - 30 year olds having a great time! We would go again

6/10 Okay

Verified traveller

Hotel review
Rooms basic. Storage not great. The daily queue starting 7am for the doors opening 8.30am highlights lack of sun beds. Hotel clean but basic.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty good
Good hotel for a 3 star. Food not amazing but overall good value.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Disappointed with the Service at Marina Torrenova.
Very Pleasant stay however some members of staff (Bar Staff - Antonio in particular) spoiled our vacation. Hotel was predominantly Spanish senior citizens (which was no problem for us), however we were constantly ignored in the Bar Area and the Dinning Room. Despite our complaint to Hotel Management the situation did not improve. Also having read previous reports we were extremely disappointed with the quality and variety of food on offer during our stay.

8/10 Good

aaron, Manchester, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap and nice
Had a little trouble finding the place as the post code was not accurate, but taxi driver found it eventually (42 euros from palma airport). Front desk staff were extremely friendly and helpful. Room was decently big and clean, with a balcony and 2 twin beds placed next to each other, although i requested for a double bed. 1 bed was much softer than the other which was kinda weird. Only negative was that the room did not come with a kettle or a safe, you had to pay something like 4 euros a day for the safe, and 2 euros a day for the kettle. oh swimming pool was under renovation. it didnt' mention this in the description. Location was pretty good, less than 5 mins walk to palma nova beaches and the shops, and less than 10 to magaluf. The bus stop to palma city is about 10 mins walk away, so not to far at all. Lovely walk.