The hotel staff were nice and tried to be accommodating. However, the room didn't live up to the posted reviews of the facility. The heat didn't work, the hot tub jets didn't work (and dripped constantly), air (and bugs) could get in around the door, the area behind the nightstands (where one plugs in one's phone) were filthy, the shampoo and body wash in the shower were empty, and the bed was very uncomfortable. Overall, not my best stay at a hotel.