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Holiday Inn & Suites Syracuse Airport - Liverpool by IHG

3.5 star property
VIP Access

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Photo gallery for Holiday Inn & Suites Syracuse Airport - Liverpool by IHG

Indoor pool, open 7:00 AM to 10:00 PM, pool loungers
Exterior
Lobby sitting area
Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Room service

Explore the area

Map
400 7th North St., Liverpool, NY, 13088
  • Lake Onondaga
    ‪3 min drive‬
  • NBT Bank Stadium
    ‪3 min drive‬
  • Central New York Regional Market
    ‪4 min drive‬
  • Syracuse, NY (SYR-Hancock Intl.)
    ‪6 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Suite, 1 Queen Bed, Accessible (Mobility, Roll-In Shower)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, 1 Queen Bed, Accessible (Mobility, Roll-In Shower)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed

Room amenity

Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Standard Room

  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Room amenity

Suite, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed

Room amenity

Suite, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

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Lobby

Best Western Liverpool-Syracuse Inn & Suites

  • Pool
  • Hot tub
  • Breakfast included
  • Pet-friendly
3.2 out of 5, (1001)
Best Western Liverpool-Syracuse Inn & Suites

About this property

Holiday Inn & Suites Syracuse Airport - Liverpool by IHG

Suburban hotel with airport shuttle service and a 24-hour fitness center
This smoke-free hotel features an indoor pool, a restaurant, and a 24-hour fitness center. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite.
Holiday Inn & Suites Syracuse Airport - Liverpool by IHG offers 137 accommodations with DVD players and safes. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with premium cable channels. Microwaves and coffee/tea makers are provided. Bathrooms include bathtubs or showers with hydromassage showerheads, designer toiletries, complimentary toiletries, and hair dryers.

This Liverpool hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at Holiday Inn & Suites Syracuse Airport - Liverpool by IHG. During your stay, you'll be within walking distance of Onondaga Lake Park. You'll find features like free WiFi in public areas, free self parking, and a free roundtrip airport shuttle.
  • Free WiFi and wired Internet
  • Free self parking, extended parking, and RV/bus/truck parking
  • Enjoy a bite to eat at Blue Spruce Lounge, a bistro that serves American cuisine
  • Full breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym
  • Just a 2-minute drive from Onondaga Lake Park and a few minutes from WonderWorks
  • Free airport shuttle service
  • Cats and dogs welcome for a fee (restrictions apply)
Holiday Inn & Suites Syracuse Airport - Liverpool by IHG offers its guests an indoor pool, a hot tub, and a 24-hour fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business center and a meeting room. Event space at this hotel measures 2100 square feet (195 square meters) and includes conference space. A terrace, barbecue grills, and a vending machine are also featured at the business-friendly Holiday Inn & Suites Syracuse Airport - Liverpool by IHG. A roundtrip airport shuttle is free during limited hours. Free self parking is available.

This 3.5-star Liverpool hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10:00 AM.
Blue Spruce Lounge - This bistro specializes in American cuisine. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free extended parking on site
  • Motorhome/coach/lorry parking (free) on site
  • Wheelchair-accessible parking and van parking available
  • Free return airport shuttle from 4:00 AM to midnight

Food and drink

  • Full breakfast available for a fee daily 6:30 AM–10:00 AM: USD 15 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • Blue Spruce Lounge

Things to do

  • 24-hour fitness centre
  • Indoor pool
  • A hot tub

Family friendly

  • Children's games
  • DVD player
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Newspapers in reception
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference space (2100 square feet)
  • A meeting room

Outdoors

  • BBQ grill(s)
  • Picnic area
  • Pool sunloungers
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Assistive listening devices in meeting rooms
  • Braille signage
  • Lift
  • Handrails in stairwells
  • Visual alarms in hallways
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs available on site

More

  • Fireplace in reception
  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Egyptian cotton sheets
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bath or shower
  • Designer toiletries
  • Hairdryer
  • Hydromassage showerhead
  • Private bathroom
  • Towels

Entertainment

  • 42-inch flat-screen TV
  • TV channels
  • DVD player
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Mini fridge

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free long-distance calls
  • Guidebooks/recommendations
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Restaurant dining guide
  • Safe
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 15 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 25 lbs per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 15 per person
  • Pet fee: USD 15 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Holiday Inn & Suites Syracuse Airport - Liverpool by IHG offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Maplewood Inn Syracuse Liverpool
Maplewood Syracuse
Maplewood Syracuse Liverpool
Maplewood Suites Extended Stay Hotel Liverpool
Maplewood Suites Extended Stay Hotel
Maplewood Suites Extended Stay Liverpool
The Maplewood Hotel Liverpool
Maplewood Suites Syracuse Airport
Holiday Inn Suites Syracuse Airport Liverpool
Maplewood Suites Extended Stay Syracuse/Airport
Holiday Inn Suites Syracuse Airport Liverpool an IHG Hotel

Holiday Inn & Suites Syracuse Airport - Liverpool by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 561 out of 1000 reviews
Rating 8 - Good. 245 out of 1000 reviews
Rating 6 - Okay. 89 out of 1000 reviews
Rating 4 - Poor. 57 out of 1000 reviews
Rating 2 - Terrible. 48 out of 1000 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Michael

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't honor the booked room. Happened to multiple people we spoke to at that hotel. Seems to be a common factor. Toilet rims were covered in black mold. We left wanting a refund. Still waiting at the time this was written.
Stayed 2 nights in Nov 2024

4/10 Poor

Deborah

One night stay at Holiday Inn, Liverpool
I booked this one night stay on Hotels.com and requested a room with a hot tub as this was the picture displayed on website. When we arrived we were given a Jr Suite but no hot tub. We were told we could not get a room with hot tub on Hotels.com because it had to be booked through the hotel instead. This was never told to us and Hotels.com needs to take down the picture of the hotel room with the hot tub, which we paid extra for as this room cannot be booked through them as shown. Our room was not refundable so could not cancel and rebook. Room was large but needed some updates. It was very cold and damp when we arrived in the room but even though we turned the heat up, it never got warmer. Apparently the temperature in the room is regulated so you cannot get it any warmer than management wants it to be. The TV in the room was very small and if your in bed, you can barely see it as the contrast was very dark. The channel controller would not work unless we got up and stood next to the TV and even then it was difficult to change channels. Frustrating! Shower was nice but it took about 5 minutes to get it where it was hot enough to get in. We got the Breakfast Buffet the next morning but was disappointed by the cold food that should have been hot. We did not use the restaurant. The staff was polite and apologized for our inconvenience but from the start to finish was not happy with a room we paid over $200.00 a night for. Will not stay again.
Stayed 1 night in Nov 2024

10/10 Excellent

Tricia

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great and rooms were very nice!
Stayed 1 night in Oct 2024

10/10 Excellent

Jennifer Christine

Liked: Cleanliness
Stayed 2 nights in Aug 2024

6/10 Okay

MATT, Vail

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2024

4/10 Poor

william

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Phone in room did not work, bathroom door would not shut, hair dryer did not work. Staff unable to resolve any problem. And offered no compensation.
Stayed 1 night in Oct 2024

10/10 Excellent

KATHLEEN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, clean and staff very nice
Stayed 1 night in Oct 2024

8/10 Good

Rochelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and accommodating. The hotel was very clean.
Stayed 1 night in Oct 2024

4/10 Poor

Ben

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Don’t book online Book direct
Nice hotel. We booked a suite with a full kitchen for a family event. We were supposed to also get a bottle of wine. We paid extra for the room. When I checked in I was told because I booked online I couldn’t get the room. That I need the call the hotel direct next time. My cousin booked direct and got a free upgrade to the suite we booked with the wine. Restaurant was awesome.
Stayed 1 night in Oct 2024

10/10 Excellent

Nikolay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Dennis B.

Travelled with partner
Liked: Cleanliness, staff & service
It was all right
Stayed 1 night in Oct 2024

10/10 Excellent

Janet, Brusly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and hotel
Stayed 1 night in Oct 2024

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at this hotel before going to a concert. Super easy check in and out, clean room and friendly staff. Would stay here again!
Stayed 1 night in Sep 2024

4/10 Poor

Claudine

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel price change when I arrived there and it was too expensive for what they have to offer.
Stayed 1 night in Sep 2024

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was fantastic!
Stayed 2 nights in Sep 2024

8/10 Good

Michael

Stayed 1 night in Sep 2024

10/10 Excellent

Kori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and friendly staff!!!
Stayed 2 nights in Sep 2024

10/10 Excellent

Shaneisha

Stayed 2 nights in Jun 2024

10/10 Excellent

Deanna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent clean hotel good breakfast
Stayed 2 nights in Sep 2024

8/10 Good

Lanessa

Travelled with family and small children
Liked: Cleanliness, staff & service
The property was nice. The pool and suana good use a nice upgrade.
Stayed 1 night in Sep 2024

10/10 Excellent

Kenneth, Saint Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean facilities with great location
Stayed 2 nights in Sep 2024

8/10 Good

Michael

Stayed 1 night in Aug 2024

6/10 Okay

ROBERT

Liked: Cleanliness
Stayed 1 night in Sep 2024

4/10 Poor

Kelsey

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Sep 2024

2/10 Terrible

William

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Price has increased drastically over the last few years and the hotel itself has gone downhill. No breakfast for the high price of rooms, internet did not work, hotel phones did not work. Not worth the price to stay here anymore
Stayed 1 night in Sep 2024

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