Candlewood Suites - Syracuse Airport, an IHG Hotel - Reviews, Photos & Rates

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Dates

December 2024

January 2025

Overview
Rooms
Location
Policies

Popular amenities

Pet-friendly

Kitchen

Air conditioning

Parking included

Free WiFi

Laundry

Explore the area

5414 South Bay Road Town of Salina, North Syracuse, NY, 13212

Destiny USA
6 min drive
Taco Bell
2 min walk
Syracuse Airport Bus Stop
4 min drive
Syracuse, NY (SYR-Hancock Intl.)
3 min drive

Room options

In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 Bedroom, Accessible (1 Queen, Mobil Tub)

Sleeps 4
1 Queen Bed

Suite, 1 Bedroom (1 Queen Bed)

Sleeps 4
1 Queen Bed

Studio Suite, 2 Double Beds

Sleeps 4
2 Double Beds

Studio Suite, 1 Queen Bed

Sleeps 2
1 Queen Bed

Studio Suite

Sleeps 2
1 Queen Bed

Similar properties

Free airport shuttle

Parking included

Free WiFi

Air conditioning

for 1 night

includes taxes & fees

5 Jan - 6 Jan

About this property

Candlewood Suites - Syracuse Airport, an IHG Hotel

Suburban hotel with a 24-hour fitness center and a 24-hour business center

This hotel features a 24-hour fitness center, a snack bar/deli, and a 24-hour business center. Free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and laundry facilities are onsite. Weekly housekeeping is available.

Candlewood Suites - Syracuse Airport, an IHG Hotel offers 115 air-conditioned accommodations with washers/dryers and DVD players. 32-inch LCD televisions come with cable channels. Kitchenettes offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and coffee/tea makers. Housekeeping is offered weekly and in-room massages can be requested. Housekeeping is provided on a limited basis.

Recreational amenities at the hotel include a 24-hour fitness center.

Guests under 21 years old are not allowed in the fitness facility.

Candlewood Suites - Syracuse Airport, an IHG Hotel's proximity to the airport gets good marks from our customers. During your stay, you'll be within walking distance of North Medical Family Practice. Features include free WiFi in public areas and free self parking, plus a 24-hour gym.

Free WiFi (speed: 25+ Mbps)
Free self parking
Amenities include free lobby newspapers, a front-desk safe, and a 24-hour business center
Onsite recreation includes a 24-hour gym
9 minutes by car from Syracuse University and 9 minutes from Carrier Dome
Dogs welcome for a fee

There's a snack bar/deli on site. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. A 24-hour fitness center, a library, and barbecue grills are also featured at the business-friendly Candlewood Suites - Syracuse Airport, an IHG Hotel. Free self parking is available.

Smoking is allowed in designated areas at this North Syracuse hotel.

Languages

English

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi

Parking and public transport

Free uncovered self-parking on site
Wheelchair-accessible parking and van parking available
On-site parking includes off-street options

Food and drink

Coffee/tea in a common area

Things to do

24-hour fitness centre

Family friendly

DVD player
Free cots/infant beds
Full-sized fridge
Kitchenette
Laundry facilities
Microwave
Rollaway/extra beds (surcharge)
Snack bar/deli
Washer/dryer

Conveniences

Lift
Free newspapers in reception
Front-desk safe
Library

Guest services

24-hour front desk
Housekeeping (weekly)
Laundry facilities
Luggage storage
Ski storage

Business services

24-hour business centre
Computer station

Outdoors

BBQ grill(s)
Picnic area

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices available
Braille signage
Lift
Step-free path to entrance
Well-lit path to entrance
Wheelchair-accessible fitness centre
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible van parking
Wheelchair-accessible (may have limits)

Designated smoking areas (fines apply)
TV in lobby

Room amenities

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains
Free cots/infant beds
Rollaway/extra beds (surcharge)

Bathroom

Free toiletries
Hairdryer
Private bathroom
Shower/bath combination
Towels

Entertainment

32-inch LCD TV
TV channels
DVD player

Food and drink

Cleaning supplies
Coffee/tea maker
Cookware/dishes/utensils
Dishwasher
Freezer
Kitchenette
Microwave
Paper towels
Fridge
Stovetop

Connecting rooms available
Desk
Eco-friendly cleaning products provided
Free local calls
Free newspapers
In-room massage
Iron/ironing board
Laptop-friendly workspace
Phone
Restaurant dining guide
Safe
Washer and dryer

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Contactless check-in available

Minimum check-in age: 21

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

Pets: USD 5 per pet (varies based on length of stay), plus a deposit of USD 50 per stay
Only dogs are allowed
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 1 year old and younger stay free when using existing bedding.

Rollaway/extra beds are available for USD 10.0 per night.

Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Pet deposit: USD 50 per stay
Pet fee: USD 5 per pet (varies based on length of stay)
Service animals are exempt from fees
Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher

This property is professionally cleaned

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.

We should mention

Up to 2 children 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Suites Hotel Syracuse Airport

Candlewood Suites Syracuse Airport

Candlewood Syracuse Airport

Candlewood Suites Syracuse Airport Aparthotel

Candlewood Suites Syracuse

Candlewood Suites Syracuse Airport

Candlewood Suites Syracuse Airport an IHG Hotel

"Candlewood Suites Syracuse Airport an IHG Hotel"

Candlewood Suites - Syracuse Airport, an IHG Hotel Hotel

Candlewood Suites - Syracuse Airport, an IHG Hotel Reviews

6.6

7.0/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

5.6/10

Eco-friendliness

10/10 Excellent

Sandy

21 Sept 2024

Stayed 2 nights in Aug 2024

8/10 Good

melissa

16 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Was fine

Stayed 1 night in Sep 2024

4/10 Poor

Peter

16 Sept 2024

Disliked: Cleanliness, property conditions & facilities

Worn down room

Stayed 1 night in Sep 2024

4/10 Poor

Josh

Business traveller

15 Sept 2024

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Just dirty

Stayed 1 night in Sep 2024

4/10 Poor

David

Travelled with family and small children

14 Sept 2024

There is no airport shuttle or crib beds, even though it states online there is.

Stayed 1 night in Sep 2024

6/10 Okay

Esther

Business traveller

13 Sept 2024

Liked: Cleanliness

Disliked: Property conditions & facilities, room comfort

Uncomfortable stay

I only stayed for one night to catch an early flight on the following day. I was hoping to get some sleep, but the AC unit didn’t work. It said to give it 15 minutes to start( because it supposedly was eco- friendly), but it didn’t turn on at all! The room was already hot, so I had to open the window to get some cooler air. With it came the noise of the interstate, which made for a bad sleep. The bed was ok, with a firm mattress, but all the furniture was old, and the cabinet in the bathroom had water damage on the side. The bathroom was clean though.

Stayed 1 night in Sep 2024

10/10 Excellent

Sofia

11 Sept 2024

Stayed 1 night in Aug 2024

6/10 Okay

John, Elmira Heights

11 Sept 2024

Stayed 1 night in Aug 2024

10/10 Excellent

Victor

10 Sept 2024

Stayed 1 night in Aug 2024

2/10 Terrible

David

Travelled with partner

8 Sept 2024

Disliked: Cleanliness, amenities, property conditions & facilities

Furniture was badly worn, walls badly scuffed and air conditioning failed during the night.

Stayed 4 nights in Aug 2024

2/10 Terrible

Betty

6 Sept 2024

Disliked: Amenities

Fruit flies or some kind of bugs in room. Property is under going renovations and shouldn’t have guests. Not even hot water enough for one shower. Cancelled a future reservation.

Stayed 1 night in Sep 2024

8/10 Good

vincent

Travelled with family

1 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Aug 2024

6/10 Okay

Stephanie

Travelled with family

1 Sept 2024

Our room was rundown and the kitchen area was unclean (food crumbs all over it). No warning that renovations were going on in hotel.

Stayed 1 night in Aug 2024

2/10 Terrible

Kyle

Travelled with group

1 Sept 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Front desk was rude and very unprofessional, the room stunk like very hard cleaning product, tv didn’t work, hair dryer didn’t work, room was dirty, towels had black on outside of them. Very unhappy

Stayed 2 nights in Aug 2024

4/10 Poor

anthony, Philadephia

1 Sept 2024

Disliked: Staff & service, property conditions & facilities

No breakfast

Stayed 1 night in Aug 2024

4/10 Poor

Colleen

29 Aug 2024

Service was nice but the faculty was in poor conditions.

Stayed 1 night in Aug 2024

4/10 Poor

Karen

28 Aug 2024

The lobby is under renovation and very noisy through out the building. Not very restful. The entrance from the road was tricky to find and follow. The room door was hard to open - sticky. This is an older hotel. Decent but not 5 stars.

Stayed 1 night in Aug 2024

4/10 Poor

Eugene

Travelled with family

27 Aug 2024

Disliked: Property conditions & facilities

The hotel was under construction during our stay. Not really happy this was not disclosed before our stay. I believe they will be better in the future on remodeling is complete

Stayed 1 night in Aug 2024

2/10 Terrible

Deborah

26 Aug 2024

Stayed 1 night in Aug 2024

8/10 Good

John

Travelled with family

24 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Aug 2024

2/10 Terrible

Michael

Travelled with family

18 Aug 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The place was a mess. We were given a room at first and went to room to find someone else already in room. Got to room and that was dirty. Had no toilet paper in room.the ftont entrance was a mess.

Stayed 2 nights in Aug 2024

4/10 Poor

Projwal

18 Aug 2024

Disliked: Staff & service, property conditions & facilities

Property was under construction. They should put the information on their website about the construction. Room was clean but some kind of moldy smell. No amenities just black coffee pack in room. Gym was next to construction. We will never stay in this hotel again.

Stayed 1 night in Aug 2024

2/10 Terrible

Robert

18 Aug 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Horrible avoid this hotel at all costs!

Stayed 1 night in Aug 2024

8/10 Good

Byron

Travelled with family

17 Aug 2024

Liked: Staff & service, amenities

Disliked: Cleanliness, property conditions & facilities

Staff was great, the girl at check in was professional, attentive and answered any questions. The room though was a different story: Marks on the walls, there were used towels in the closet, the coffee maker still had a used coffee pod/pack and the pots were not cleaned properly there was still food crusted onto the bottom of the pans. Thankfully the bathroom was clean, toilet bowl and shower were fine and the bed sheets seemed okay too. Just those minor details in cleaning that needed to be done but when you add them up it just felt the cleaning was haphazard.

Stayed 1 night in Aug 2024