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Best Western Liverpool-Syracuse Inn & Suites

2.5 star property

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Best Western Liverpool-Syracuse Inn & Suites

Blackout curtains, iron/ironing board, cots/infant beds, rollaway beds
Lobby
Blackout curtains, iron/ironing board, cots/infant beds, rollaway beds
Indoor pool
Exterior

Reviews

6.4 out of 10

Popular amenities

  • Hot tub
  • Pool
  • Laundry
  • Pet-friendly
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
136 Transistor Pkwy, Liverpool, NY, 13088
  • Destiny USA
    ‪6 min drive‬
  • NBT Bank Stadium
    ‪6 min drive‬
  • St. Joseph's Hospital Health Center
    ‪8 min drive‬
  • Syracuse, NY (SYR-Hancock Intl.)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator (with Sofabed)

Mini fridge

Standard Room, 1 King Bed, Non Smoking, Refrigerator (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator

Blackout curtains, iron/ironing board, cots/infant beds, rollaway beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Mini fridge

Standard Room, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Mini fridge

Standard Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Mini fridge

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed) | Mini fridge

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 6
  • 2 Queen Beds

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About this property

Best Western Liverpool-Syracuse Inn & Suites

Hotel with free breakfast, in the vicinity of Destiny USA
An indoor pool, a 24-hour fitness center, and a spa tub are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and laundry facilities are onsite. Housekeeping is available on request.
Best Western Liverpool-Syracuse Inn & Suites offers 61 air-conditioned accommodations with coffee/tea makers and hair dryers. LCD televisions come with cable channels. Bathrooms include bathtubs or showers and complimentary toiletries.

This Liverpool hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desk chairs and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

Children under 14 years old are not allowed in the swimming pool, fitness facility, or spa tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The free breakfast at Best Western Liverpool-Syracuse Inn & Suites gets good marks from our customers. During your stay, you'll be within walking distance of Hopkins Road County Park. Enjoy features like free WiFi in public areas and free self parking, plus an indoor pool.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Take a swim in the indoor pool or soak in the spa tub
  • Amenities include a business center, a meeting room, and conference space
  • Onsite recreation includes a 24-hour gym
  • Guests speak favorably about the breakfast and the clean accommodations
  • 6 minutes by car from Destiny USA and 7 minutes from Landmark Theatre
  • Pets welcome for a fee (restrictions apply)
Best Western Liverpool-Syracuse Inn & Suites offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. Public spaces have free WiFi. A business center and a meeting room are available. Free breakfast is available daily. Event space at this hotel measures 900 square feet (84 square meters) and includes conference space. Best Western Liverpool-Syracuse Inn & Suites also features a vending machine, laundry facilities, and express check-out. Free self parking is available.

This Liverpool hotel is smoke free.

Guests are served free buffet breakfast daily from 6 AM to 10 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Motorhome/coach/lorry parking on site
  • On-site parking includes off-street options
  • Free off-site parking within 10 ft

Food and drink

  • Free buffet breakfast available daily 6 AM–10 AM

Things to do

  • 24-hour fitness centre
  • Indoor pool
  • A hot tub

Family friendly

  • Children's books
  • Children's games
  • Cots/infant beds (surcharge)
  • Indoor pool
  • Laundry facilities
  • Fridge
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Banquet hall
  • Vending machine

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Housekeeping (on request)
  • Laundry facilities

Business services

  • Business centre
  • Conference space (900 square feet)
  • A meeting room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Braille signage
  • Grab bar in shower
  • Shower grab bar height (centimetres): 91
  • Roll-in shower
  • Roll-in shower width (centimetres): 122

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Cots/infant beds (surcharge)
  • Fan
  • Heating
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • TV channels
  • LCD TV

Food and drink

  • Coffee/tea maker
  • Fridge

More

  • Connecting rooms available
  • Desk chair
  • Electrical adapters/chargers
  • Free local calls
  • Guidebooks/recommendations
  • Iron/ironing board
  • Local maps
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Late check-in fee for check-in between 11:30 AM and 3:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Cribs (infant beds) are available for USD 15.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 11:30 AM and 3:00 PM
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 15.0 per night
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 4 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Best Western Liverpool
Best Western Plus Grace
Best Western Plus Grace Inn
Best Western Plus Liverpool
Best Western Plus Liverpool Grace
Best Western Plus Liverpool Grace Inn
Best Western Liverpool Grace Inn And Suites
Best Western Liverpool Grace Hotel Liverpool
Best Western Plus Liverpool Syracuse Inn
Best Western Plus Syracuse Inn
Best Western Plus Liverpool Syracuse
Best Western Plus Syracuse
Best Western Plus Liverpool Grace Inn Suites
Best Western Plus Liverpool Syracuse Inn Suites
Liverpool Syracuse & Suites
Best Western Liverpool Syracuse Inn Suites
Best Western Plus Liverpool Syracuse Inn Suites
Best Western Liverpool-Syracuse Inn & Suites Hotel
Best Western Liverpool-Syracuse Inn & Suites Liverpool
Best Western Liverpool-Syracuse Inn & Suites Hotel Liverpool

Best Western Liverpool-Syracuse Inn & Suites Reviews

Reviews

6.4
Rating 10 - Excellent. 220 out of 1001 reviews" "
Rating 8 - Good. 230 out of 1001 reviews" "
Rating 6 - Okay. 200 out of 1001 reviews" "
Rating 4 - Poor. 159 out of 1001 reviews" "
Rating 2 - Terrible. 192 out of 1001 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service
Poor customer service in a rundown hotel.
I booked 3 rooms at the same time and requested that they at least be located on the same floor. I even called ahead to confirm. Upon our arrival we were told they could accommodate us unless we wanted to have someone form our party sit in the room because the lock was broken and that would be the only way we could get in and out of the room. So unprofessional
Stayed 1 night in Aug 2024

6/10 Okay

Alexandria

Travelled with family
Liked: Cleanliness, staff & service
The pool needs to be maintained better and the area cleaned better. Staff were friendly and accommodating
Stayed 2 nights in Oct 2024

2/10 Terrible

JOAO

Disliked: Cleanliness, property conditions & facilities
Other guests were extremely noise from 1-5 am yet hotel staff were oblivious. TV remote not working due to low battery and replaced by another remote without battery Bathroom toilette leaking water; bathtub faucet not working. All of these in two nights. Regretfull choice of hotel to say the least.
Stayed 2 nights in Oct 2024

8/10 Good

Mark, Reynoldsville

Stayed 1 night in Oct 2024

2/10 Terrible

Tracey

Disliked: Staff & service, room comfort
Terrible night sleep
We were given a room right next to an exit door. Every time someone came in or out, the door would slam shut and shake the walls in our room. The mattress sounded like it was made of styrofoam peanuts every time we rolled over or moved. The front desk would not allow us to relocate to another room. $300 for a one night stay was a ridiculous amount to spend for a terrible night sleep in a very average hotel.
Stayed 1 night in Oct 2024

10/10 Excellent

Rachel

Stayed 2 nights in Sep 2024

6/10 Okay

Nancy, Norton Shores

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Room had no hand soap, shampoo or conditioner. Manager insisted we did until he came to the room. TV didn’t work and they weren’t going to fix it. Hence, no TV.
Stayed 1 night in Oct 2024

6/10 Okay

Darcy

Liked: Cleanliness, room comfort
Disappointing :-(
Room was clean, bed was firm, no hair dryer, flat iron or coffee pot in room (there was coffee). The shower leaked from the tub faucet which caused little water pressure from shower head. All of these were reported to front desk. Lady wrote it down. Later went to ask again for a hair dryer so I could dry my hair and I was given an apology but no dryer. Breakfast was so-so. Pancake maker was broken. eggs were cold. Not worth the $ we paid to stay.
Stayed 1 night in Oct 2024

2/10 Terrible

JACOBET

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit of distance from airport, would rather then stay downtown. No amenities nearby so drove far to Walmart and mall. Our delayed flight made us miss our first night. Front desk teller was VERY cold and unsympathetic. Would not barge and insisted we would not get refunded for the unused night. The hallway carpet is NASTY and not vaccumed. The room had food crumbs in drawers and dining chairs. We sanitized and wiped down bedding and surfaces. No soap is available, we were lucky to have packed our own. Breakfast was poor, none of the food that ran out within half hour was replenished. Weak coffee, no fruits. I was lucky to have brought my own sandwich. No microwave in the room so must go to the lobby to use the shared one. We left for the day to return to an uncleaned room at night. The front desk repeatedly hung up on us when we called.So we had to request towels, shampoo and lotion. We were told soap isn't provided but the man at the front desk insisted that a large bottle is attached to bathtub but that's not the case. He was rude and impatient. We got through the night and woke up with low expectations for breakfast. Again, we brought our own food from the day before. The lone staff was overwhelmed and couldn't replenish food fast enough and kept mentioning that people were just too any. At some point, another staff has to leave to go find milk. Recall that no amenities are around the hotel. My refund is still a pending case. NEVER AGAIN! Please save your money.
Stayed 3 nights in Oct 2024

2/10 Terrible

Sarah

Travelled with partner
Disliked: Amenities, property conditions & facilities
I only booked that room for the jetted tub in the room and it didn't have any cold water. The faucet was broken. Huge disappointment. We didn't stay
Stayed 1 night in Oct 2024

4/10 Poor

Hannah

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2024

2/10 Terrible

Donna

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The pool was filthy. It was chunks of dirt on the bottom and the pool was very cloudy. You couldn't see the bottom. There were the same socks on the floor for two days straight in the pool area. The jets and the hot tub didn't work. There was gross stuff on the pool floor. The ice machine on the second floor didn't work. Our room had clumps of dirt in the corners. It was disgusting. I have stayed there before it was beyond disgusting I have videos if you need to see them.
Stayed 1 night in Oct 2024

2/10 Terrible

Victor

Travelled with partner
Disliked: Amenities
Stayed 1 night in Oct 2024

8/10 Good

Sancheska

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overall
My bf and I stayed here for our first time in Syracuse area. We had a good time and the hotel was relatively close to places we wanted to visit.
Stayed 4 nights in Sep 2024

8/10 Good

Diane, Amargosa Valley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and nice looking. The accessible tub was very slippery. Breakfast was hot and fresh.
Stayed 1 night in Sep 2024

8/10 Good

Carlos, Atherton

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything as expected, but unfriendly personal at check in when we arrived
Stayed 3 nights in Sep 2024

6/10 Okay

Rose

Liked: Cleanliness, staff & service
Pool and “hot tub” were disappointing. Pool bottom was chipped with sharp edges. Swim spa was barely warm and cloudy
Stayed 1 night in Sep 2024

6/10 Okay

Lisa

Travelled with family, Business traveller
Liked: Staff & service
Fine for an overnight stay.
Stayed 1 night in Sep 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The grounds of were clean and taken care of.
Stayed 1 night in Sep 2024

8/10 Good

Jair

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The design of some hardware was shakey and huge fruit fly problem but it was fine for the most part
Stayed 2 nights in Sep 2024

2/10 Terrible

Tania, Kingston

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We (four of us, two rooms) arrived at 3:30pm. Ours rooms were supposed to be ready for 3:00pm. Us as well as other guests didn't get rooms untl 4:45pm. During this entire time including the intial greeting by the front desk we had horrible customer service with no communication as to what was going on or when our room would be ready. In fact she just complained to us about how she was frustrated with the situation too. We finally get one of the two rooms and it was still dirty. Things on the floor, clearly not swepted or mopped, toilet not properly flushed, bed poorly made, toothpaste in sink and dirty towel hung up over shower. We had house keeping come back in to clean it. It took another half hour until our other room was ready. They made me do paperwork twice for these two separate rooms. When i asked to know the manager schedule for the next day i was told she didn't know and was not allowed to give out that information and was rude during this conversation. We got back to the hotel room late at 2am only to find that my bed was soaking wet! They had put wet, not damp, but wet bedding on my bed when they made it. There was no one at the front desk at this time to help/talk too. Besides the wetness had soaked into the mattress already anyways. There is no way that staff didnt know those sheets were wet when they were put on the bed. There was no shampoo or conditioner in either room. When we checked out there was once again no one at the front desk to talk to.
Stayed 1 night in Sep 2024

2/10 Terrible

Leacy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

4/10 Poor

Pamela

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointed
We had to wait over an hour for our room to be ready. Then our cards had to be reset several times for us to get into our room.
Stayed 2 nights in Sep 2024

6/10 Okay

ana

Stayed 3 nights in Aug 2024

6/10 Okay

Jonathan

Business traveller
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2024