Mercantile Hotel The Rocks

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Dates

December 2024

January 2025

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar

Laundry

Air conditioning

Free WiFi

Explore the area

25 George Street, The Rocks, NSW, 2000

The Rocks Markets
1 min walk
Overseas Passenger Terminal
3 min walk
Sydney Harbour Bridge
6 min walk
Sydney, NSW (RSE-Rose Bay Seaplane Base)
22 min drive

Room options

Iron/ironing board, free WiFi, bed sheets

Standard Twin Room, Shared Bathroom

13 sq m
Sleeps 3
1 Queen Bed and 1 Twin Bed

Standard Twin Room, Shared Bathroom (with 2 Single Beds)

13 sq m
Sleeps 2
2 Twin Beds

Standard Single Room, Shared Bathroom

12 sq m
Sleeps 1
1 Twin Bed

Superior Double Room, Ensuite

18 sq m
Sleeps 2
1 Queen Bed

Superior Twin Room, Ensuite

18 sq m
Sleeps 3
1 Queen Bed and 1 Twin Bed

Similar properties

Free WiFi

Business services

Laundry

Housekeeping

for 1 room

includes taxes & fees

12 Jan - 13 Jan

About this property

Adults-only Sydney hotel in The Rocks with a restaurant

A restaurant, a bar/lounge, and dry cleaning are available at this hotel. WiFi in public areas is free. Additionally, a hair salon, a TV in a common area, and a front-desk safe are onsite. Housekeeping is not available.

Mercantile Hotel The Rocks offers 14 accommodations with coffee/tea makers and complimentary toiletries. Flat-screen televisions come with cable channels. Guests can surf the web using the complimentary wireless Internet access. Irons/ironing boards and hair dryers can be requested.

Our customers tell us they can't get enough of the helpful staff at Mercantile Hotel The Rocks. During your stay, you're just a quick walk from Sydney Harbour Bridge. You'll find features like free WiFi in public areas, plus a restaurant and a bar.

Free WiFi
Enjoy a meal at the bistro or drinks at the pub
Amenities include a front-desk safe, an ATM, and TV in a common area
Guests have great things to say about the location and the helpful staff
Steps from The Rocks Markets and Ken Done Gallery

There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Mercantile Hotel The Rocks also features dry cleaning/laundry services, a hair salon, and a front-desk safe.

Smoking is allowed in designated areas at this 3-star Sydney hotel.

The Mercantile Hotel - This bistro serves lunch and dinner.

The Mercantile Hotel - This pub specializes in Irish cuisine and serves breakfast, lunch, dinner, and light fare. Happy hour is offered. Open daily.

Languages

English

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

No on-site parking available

Food and drink

1 restaurant
1 bar

Restaurants on site

The Mercantile Hotel
The Mercantile Hotel

Conveniences

ATM/banking services
Front-desk safe

Guest services

Dry-cleaning service
Hair salon
Luggage storage
No housekeeping

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
Upper floors accessible by stairs only

Designated smoking areas
TV in lobby

Room amenities

Bedroom

Air conditioning (climate-controlled)
Bed sheets

Bathroom

Free toiletries
Hairdryer (on request)
Towels

Entertainment

TV channels
Flat-screen TV

Food and drink

Coffee/tea maker

Iron/ironing board (on request)

Policies

Check-in

Check-in start time: 1:30 PM; Check-in end time: 9:30 PM

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 10:30 AM

Special check-in instructions

The property charges 1.5 percent for credit card payments

The front desk is open Monday - Tuesday (noon - 7:00 PM) and Wednesday - Sunday (11:30 AM - 9:00 PM)

The check-in location differs from the property location; go to: [Bar]

Front desk staff will greet guests on arrival

If you are planning to arrive after 9:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher and a first aid kit

This property's front desk is open during the following times:

Monday - Tuesday: noon - 7:00 PM

The check-in location differs from the property location. To check in, guests will need to go to Bar
Guests arriving after 9:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

We should mention

This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

Mercantile Hotel Rocks

Mercantile Hotel

Mercantile Rocks

Mercantile The Rocks The Rocks

Mercantile Hotel The Rocks Hotel

Mercantile Hotel The Rocks The Rocks

Mercantile Hotel The Rocks Hotel The Rocks

Mercantile Hotel The Rocks Reviews

8.0

Very good

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

8/10 Good

Hilda

Travelled with partner

16 Jan 2024

Liked: Cleanliness, staff & service

Stayed 1 night in Dec 2023

10/10 Excellent

Ian

Travelled with partner

10 Jan 2024

Liked: Cleanliness, staff & service, amenities

Love the old style pub and its history. Comfortable but showing its age, room was noise due to work being done on the block behind the building just outside our bath room window, but the bath room door was water damaged and could not be closed. Would stay again, there appears to be plans to do work on the build in 2024

Stayed 1 night in Dec 2023

8/10 Good

Shelby

Travelled with partner

1 Jan 2024

Disliked: Amenities

Stayed 2 nights in Dec 2023

8/10 Good

Alexander

25 Dec 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

It was good.

Stayed 2 nights in Dec 2023

8/10 Good

Antonius, Eli Waters

Travelled with partner

12 Dec 2023

Liked: Staff & service

Great location but the noise wasn't appreciated. Not the hotel's fault. Council decided to clean the footpaths from 6.30 pm till late and then the building next door was undergoing renovations and started pneumatic hammering at 7.00 am. Destroyed my intended restful sleep. Great staff and food was excellent value too.

Stayed 1 night in Dec 2023

2/10 Terrible

Lonnie

11 Dec 2023

Disliked: Cleanliness, amenities, property conditions & facilities

This property was filthy and the aircon blew hot air into the room and was black with mold/dust. The tub was so bad I didn’t even ask them to clean the hair and bugs out as I would never use it!! Despite booking this room because it had a big bathtubs!! Do not recommend!!! Have pictures but don’t know how to post! Completely disgusting and rip off!!!

Stayed 1 night in Dec 2023

10/10 Excellent

T

11 Dec 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great position friendly staff rooms in need of revamp which I believe is happening

Stayed 1 night in Dec 2023

10/10 Excellent

Kiyomi

10 Dec 2023

Liked: Cleanliness, amenities, property conditions & facilities

Great location and atmosphere. Live music was on but it was quiet in my room.

Stayed 1 night in Dec 2023

8/10 Good

Jessica

Travelled with family

4 Dec 2023

Liked: Cleanliness, staff & service, room comfort

Join the party

We arrived late on a Saturday, no problem the pub was busy so found someone who came to check us in. The room was clean and nice to find somewhere with twin beds. We quickly realised they would be better off with double glazed windows as you can hear everyone outside along with the music so that first night it was gone 3am till we finally got some sleep but 0630 someone was using a vacuum or a blender and it went on for ages. The building is old and you can tell from pain peeling but it wasn’t an issue. The location was brilliant and if you are there to join in with the drinking brilliant. Overall it wasn’t a bad stay.

Stayed 6 nights in Nov 2023

8/10 Good

Lloyd

1 Dec 2023

Liked: Cleanliness, staff & service, room comfort

The hotel was older than I expected, but the room was exactly what I expected. All of the staff were friendly & EXTREMELY helpful. We also liked the location in the "rocks" area.

Stayed 1 night in Nov 2023

8/10 Good

Michael

12 Nov 2023

Disliked: Property conditions & facilities

It was typical ye olde pub accommodation. Good value, great location, but a bit tired facilities wise

Stayed 2 nights in Nov 2023

4/10 Poor

Hugh

Travelled with partner

8 Nov 2023

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

We were very disappointed-the difference between the room photos and the reality were quite significant - stains on the carpet, no working light in the bathroom, no grate in the shower, the bath was dirty, paint peeling off window frames, a large portable air conditioning unit that was broken (the taped together parts at the back had come apart). The saving grace was clean sheets and towels and the proximity to the rocks.

Stayed 2 nights in Oct 2023

10/10 Excellent

Emma

Travelled with family

5 Nov 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Nov 2023

10/10 Excellent

Roger

Travelled with partner

28 Oct 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The location was excellent, we walk here with our luggage from a cruise ship, it was 4 blocks. It is close to light rail, ferries busses and the train system. good dining at the pub and close to other dining venues. Close to the Harbor bridge with good access. An elevator would be helpful, but we were assisted with getting our luggage to the third floor. I would be happy to stay there again.

Stayed 3 nights in Oct 2023

10/10 Excellent

Debra

28 Oct 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location and atmosphere!

Stayed 1 night in Oct 2023

2/10 Terrible

June

19 Oct 2023

Disliked: Cleanliness, staff & service, property conditions & facilities

Mattress was filthy and I didn’t stay

Stayed 1 night in Oct 2023

6/10 Okay

Julia

Business traveller

19 Oct 2023

Liked: Staff & service

Disliked: Amenities, property conditions & facilities

The location of this Hotel is amazing. Right in The Rocks and walking distance to Circular Quay, it doesn’t get any better. The staff were friendly too. Unfortunately though it is in dire need of some TLC. I believe they will be closed for renovations in 2024 which is very much needed. The bathrooms are in poor condition, with paint peeling and mould. The showers are poor, with either no water pressure or they don't get hot at all. The rooms were basic but comfortable. Overall, you get whay you pay for and for the price and a place to sleep, it met those requirements.

Stayed 1 night in Oct 2023

4/10 Poor

joseph

15 Oct 2023

Disliked: Staff & service, amenities, property conditions & facilities

The walls all the paint is peeling off the tiles road damaged in the bathrooms hot water doesn't work properly Infested with mosquitoes

Stayed 2 nights in Oct 2023

6/10 Okay

Ronalie

13 Oct 2023

Stayed 1 night in Oct 2023

10/10 Excellent

Jacob

11 Oct 2023

Liked: Staff & service

Staff were friendly. Very convenient location.

Stayed 1 night in Oct 2023

10/10 Excellent

Kelly

10 Oct 2023

Liked: Property conditions & facilities

Convenient and close to harbour

Stayed 1 night in Oct 2023

10/10 Excellent

Mark

9 Oct 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Another great stay. And, as always, great location.

Stayed 1 night in Oct 2023

8/10 Good

Tracy-Lee

8 Oct 2023

Stayed 2 nights in Oct 2023

6/10 Okay

Jack

Travelled with partner

7 Oct 2023

Disliked: Cleanliness, amenities, property conditions & facilities

Property was different to the presented photos, air con in room was one of those portable ones with a broken tube, bed was terrible, pillows where terrible and room just looked unkept. But surrounding area was great and easy walking distance.

Stayed 1 night in Oct 2023