Quality Inn West Springfield

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Dates

December 2024

January 2025

Overview
Rooms
Location
Policies

Good

Popular amenities

Pool

Breakfast included

Housekeeping

Parking included

Gym

Laundry

Explore the area

1150 Riverdale St, West Springfield, MA, 01089

Olympia Ice Center
8 min walk
Big E
3 min drive
Holyoke Mall
4 min drive
Springfield, MA (CEF-Westover Metropolitan)
18 min drive

Room options

Room, 2 Queen Beds

32 sq m
Sleeps 4
2 Queen Beds

Standard Room, 1 King Bed, Non Smoking

23 sq m
Sleeps 2
1 King Bed

Room, 2 Queen Beds, Non Smoking (Pet Friendly)

Sleeps 4
2 Queen Beds

Room, 2 Queen Beds, Accessible, Non Smoking

Sleeps 4
2 Queen Beds

Similar properties

Breakfast included

Parking included

Free WiFi

Air conditioning

for 1 night

includes taxes & fees

8 Dec - 9 Dec

About this property

Hotel with free breakfast, a quick walk to Olympia Ice Center

Along with a restaurant, this smoke-free hotel has a fitness center and a 24-hour business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a seasonal outdoor pool, a business center, and conference space are onsite. Housekeeping is available once per stay.

Quality Inn West Springfield offers 114 accommodations with coffee/tea makers and hair dryers. Rooms open to balconies or patios. Flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

The free breakfast at Quality Inn West Springfield gets good marks from our customers. During your stay, you're just a quick walk from Olympia Ice Center. Features include free WiFi in public areas and free self parking, plus a restaurant.

Free buffet breakfast served daily
Free WiFi
Free self parking and RV/bus/truck parking
Enjoy Asian cuisine while dining at Tokyo Asian Cuisine Resta
Take a swim in the seasonal outdoor pool
Amenities include free lobby newspapers, a front-desk safe, and a 24-hour business center
Onsite recreation includes a gym and ziplining
Guests have great things to say about the clean accommodations and the helpful staff
8 minutes by foot from Olympia Ice Center and a 3-minute drive from Big E

Quality Inn West Springfield offers its guests a fitness center and a seasonal outdoor pool. There's a restaurant on site. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and 3 meeting rooms are available. Event space at this hotel measures 600 square feet (56 square meters) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Quality Inn West Springfield. Self parking is free.

This West Springfield hotel is smoke free.

Guests are served free buffet breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Tokyo Asian Cuisine Resta - This restaurant specializes in Asian cuisine. Guests can enjoy drinks at the bar.

Languages

Chinese (Mandarin), English, Hindi, Spanish, Urdu

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site
Motorhome/coach/lorry parking (free) on site
Wheelchair-accessible van parking available

Food and drink

Free buffet breakfast available 6:00 AM–9:00 AM on weekdays and 7:00 AM–10:00 AM on weekends
1 restaurant

Restaurants on site

Tokyo Asian Cuisine Resta

Things to do

Fitness centre
Seasonal outdoor pool
Shopping centre
Ziplining

Family friendly

Free cots/infant beds
Laundry facilities
Microwave
Fridge
Rollaway/extra beds (surcharge)
Seasonal outdoor pool
Soundproofed rooms

Conveniences

Banquet hall
Lift
Free newspapers in reception
Front-desk safe
Vending machine

Guest services

24-hour front desk
Daily housekeeping
Dry-cleaning service
Laundry facilities
Multilingual staff
Tour/ticket assistance

Business services

24-hour business centre
Computer station
Conference space (600 square feet)
Meeting rooms - 3

Outdoors

Terrace
Vineyard

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices available
Lift
Handrails in stairwells
Pool hoist on site
Step-free path to entrance
Visual fire alarm
Well-lit path to entrance
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking
Wheelchair-accessible (may have limits)

Smoke-free property
TV in lobby

Room amenities

Bedroom

Air conditioning (climate-controlled)
Bed sheets
Blackout drapes/curtains
Free cots/infant beds
Rollaway/extra beds (surcharge)

Bathroom

Eco-friendly toiletries
Hairdryer
Shower
Towels

Entertainment

Flat-screen TV
Premium channels
Satellite channels

Food and drink

Coffee/tea maker
Microwave
Fridge

Desk
Free local calls
Free long-distance calls
Guidebooks/recommendations
Iron/ironing board
Phone
Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 21

Check-out

Check-out before 11 AM

Contactless check-out available

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Kids stay free! Up to 4 children 12 years old and younger stay free when using existing bedding.

Rollaway/extra beds are available for USD 12.0 per night.

Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Deposit: USD 100 per accommodation, per stay
Breakage deposit: USD 250 per stay
A damage deposit of USD 100 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Rollaway bed fee: USD 12.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Tax ID - C0009643250

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival.

We should mention

The seasonal pool will open in June and close in September.
Up to 4 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Quality Inn West Springfield

Quality West Springfield

Quality Inn West Springfield Hotel

Quality Inn West Springfield West Springfield

Quality Inn West Springfield Hotel West Springfield

Quality Inn West Springfield Reviews

7.0

Good

7.0/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

2/10 Terrible

Jennifer

Business traveller

26 Aug 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

It was loud and there was a stabbing while I was there

Stayed 1 night in Aug 2024

10/10 Excellent

Amy

Travelled with family

25 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

The HVAC system was very quiet, so we slept comfortably and well.

Stayed 1 night in Aug 2024

10/10 Excellent

Lisa

22 Aug 2024

Stayed 1 night in Aug 2024

10/10 Excellent

Rami

22 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Aug 2024

4/10 Poor

Richard D

19 Aug 2024

Disliked: Cleanliness

Pet area unsatisfactory. Excluded floor one because it was used as halfway house for recently released incarnated individuals.

Stayed 2 nights in Aug 2024

6/10 Okay

Edward

19 Aug 2024

Liked: Staff & service

Stayed 1 night in Aug 2024

4/10 Poor

James

19 Aug 2024

Disliked: Cleanliness, property conditions & facilities

Stayed 1 night in Aug 2024

10/10 Excellent

Khanh

Travelled with partner

18 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Safe, clean, affordable, breakfast.

Stayed 1 night in Aug 2024

2/10 Terrible

Krista

Travelled with family

18 Aug 2024

Disliked: Cleanliness, property conditions & facilities

This hotel is housing people long term. It is dirty, feels unsafe, run!

Stayed 1 night in Aug 2024

6/10 Okay

Sonia

Travelled with family, Business traveller

18 Aug 2024

Liked: Staff & service

Disliked: Cleanliness

Our recent stay at presented a mix of positive and negative experiences. The bed was comfortable, the AC worked efficiently, and the in-room amenities of a microwave, coffee maker, and fridge were convenient. However, there were several areas where the inn fell short. The breakfast options were disappointing, particularly with a malfunctioning waffle maker. The pool area lighting was inadequate, and access was inconvenient. The bedroom lighting controls were confusing, and the room itself showed signs of wear and tear with a damaged tissue box and rusty shower door. While we appreciated the in-room amenities, the lack of card payment options for vending machines was an inconvenience. We believe these issues could be easily addressed to improve the overall guest experience.

Stayed 1 night in Aug 2024

2/10 Terrible

Alfredo

17 Aug 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Aug 2024

8/10 Good

Verified traveller

Travelled with family

16 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2024

4/10 Poor

Lisa

12 Aug 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2024

6/10 Okay

Kristy

12 Aug 2024

Liked: Staff & service

Maybe a room on the non-freeway side would be less noisy.

Stayed 1 night in Aug 2024

8/10 Good

Shawn

Travelled with family

7 Aug 2024

Liked: Property conditions & facilities, room comfort

Everything was ok but i have been to a few hotels and none have a comfortable chair in the rooms it's sad.

Stayed 1 night in Aug 2024

2/10 Terrible

Dhananjay

6 Aug 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Room was very clumsy, humid

Stayed 1 night in Aug 2024

6/10 Okay

Nicholas

Travelled with family

5 Aug 2024

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities, room comfort

visit the room before staying

The Hotel is pretty worn. Our first room was discusting, stains on the carpet, cigarette burns, dripping stains on the walls, all the furniture was damaged, wallpaper was ripped, bath had some sort of carpet at the botom that was coming off, the bathtub had been repainted and was scaling. We complained and were moved to the 3rd floor where the room was not as bad.

Stayed 2 nights in Aug 2024

2/10 Terrible

Sean

Travelled with family

5 Aug 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

We actually didn’t even stay there because we felt unsafe. Unfortunate because we lost all the money. The hotel was NOT as advertised. We stayed at a Fairfield about 10 minutes away instead. I would not recommend this Quality Inn to anyone.

Stayed 1 night in Aug 2024

10/10 Excellent

Lorraine

Travelled with family

4 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

the staff was very helpful.

Stayed 1 night in Aug 2024

4/10 Poor

ROBERT

Travelled with family

4 Aug 2024

Liked: Property conditions & facilities

Disliked: Cleanliness, room comfort

Stayed 1 night in Aug 2024

10/10 Excellent

Barbara

4 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Staff at check-in was very helpful at providing directions for me as I was in the area to attend a family wedding.

Stayed 1 night in Aug 2024

10/10 Excellent

Pamela

Travelled with family

2 Aug 2024

Excellent service

Stayed 2 nights in Jul 2024

4/10 Poor

Susanna

Travelled with family, Business traveller

2 Aug 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

We were given the wrong room at a late check-in. Had a very long walk back to front desk. The 2nd night the room key didn't work and hd to go all the way back to front desk again to reprogram the cards. Very old hotel, noisy, bad smells.

Stayed 2 nights in Jul 2024

8/10 Good

Nicholas

Travelled with group

30 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Great Spot for the Six Flags Ten Minutes away theres a few good spots to eat just outside the hotel Overall a good experience check in was quick rooms were updated and clean

Stayed 2 nights in Jul 2024

4/10 Poor

Sean

Travelled with family and small children

28 Jul 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

The property outside was very dirty liter all over the place. Inside the hotel had a very musty smell the room itself was not the cleanest and had dirt and crumbs on the table and tv stand. Also when checking in the clerk at the check in desk tried to charge my card for the full price of the room after I had already paid for the hotel and was very rude and pushy saying that I could not have paid ahead after showing my bank transactions showing the charge for the price of the room Would not recommend this hotel to anyone

Stayed 1 night in Jul 2024