Quality Inn West Springfield

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Dates

January 2025

February 2025

Overview
Rooms
Location
Policies

Good

Popular amenities

Pool

Breakfast included

Housekeeping

Parking included

Gym

Laundry

Explore the area

1150 Riverdale St, West Springfield, MA, 01089

Olympia Ice Center
8 min walk
Five Guys
2 min walk
Springfield Union Station
6 min drive
Springfield, MA (CEF-Westover Metropolitan)
18 min drive

Room options

Room, 2 Queen Beds

32 sq m
Sleeps 4
2 Queen Beds

Standard Room, 1 King Bed, Non Smoking

23 sq m
Sleeps 2
1 King Bed

Room, 2 Queen Beds, Non Smoking (Pet Friendly)

Sleeps 4
2 Queen Beds

Room, 2 Queen Beds, Accessible, Non Smoking

Sleeps 4
2 Queen Beds

Similar properties

Breakfast included

Parking included

Free WiFi

Air conditioning

for 1 night

includes taxes & fees

9 Jan - 10 Jan

About this property

Hotel with free breakfast, a quick walk to Olympia Ice Center

Along with a restaurant, this smoke-free hotel has a fitness center and a 24-hour business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a seasonal outdoor pool, a business center, and conference space are onsite. Housekeeping is available once per stay.

Quality Inn West Springfield offers 114 accommodations with coffee/tea makers and hair dryers. Rooms open to balconies or patios. Flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

The free breakfast at Quality Inn West Springfield gets good marks from our customers. During your stay, you're just a quick walk from Olympia Ice Center. Features include free WiFi in public areas and free self parking, plus a restaurant.

Free buffet breakfast served daily
Free WiFi
Free self parking and RV/bus/truck parking
Enjoy Asian cuisine while dining at Tokyo Asian Cuisine Resta
Take a swim in the seasonal outdoor pool
Amenities include free lobby newspapers, a front-desk safe, and a 24-hour business center
Onsite recreation includes a gym and ziplining
Guests have great things to say about the helpful staff and the clean accommodations
8 minutes by foot from Olympia Ice Center and a 3-minute drive from Big E

Quality Inn West Springfield offers its guests a fitness center and a seasonal outdoor pool. There's a restaurant on site. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and 3 meeting rooms are available. Event space at this hotel measures 600 square feet (56 square meters) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Quality Inn West Springfield. Self parking is free.

This West Springfield hotel is smoke free.

Guests are served free buffet breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Tokyo Asian Cuisine Resta - This restaurant specializes in Asian cuisine. Guests can enjoy drinks at the bar.

Languages

Chinese (Mandarin), English, Hindi, Spanish, Urdu

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site
Motorhome/coach/lorry parking (free) on site
Wheelchair-accessible van parking available

Food and drink

Free buffet breakfast available 6:00 AM–9:00 AM on weekdays and 7:00 AM–10:00 AM on weekends
1 restaurant

Restaurants on site

Tokyo Asian Cuisine Resta

Things to do

Fitness centre
Seasonal outdoor pool
Shopping centre
Ziplining

Family friendly

Free cots/infant beds
Laundry facilities
Microwave
Fridge
Rollaway/extra beds (surcharge)
Seasonal outdoor pool
Soundproofed rooms

Conveniences

Banquet hall
Lift
Free newspapers in reception
Front-desk safe
Vending machine

Guest services

24-hour front desk
Daily housekeeping
Dry-cleaning service
Laundry facilities
Multilingual staff
Tour/ticket assistance

Business services

24-hour business centre
Computer station
Conference space (600 square feet)
Meeting rooms - 3

Outdoors

Terrace
Vineyard

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices available
Lift
Handrails in stairwells
Pool hoist on site
Step-free path to entrance
Visual fire alarm
Well-lit path to entrance
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking
Wheelchair-accessible (may have limits)

Smoke-free property
TV in lobby

Room amenities

Bedroom

Air conditioning (climate-controlled)
Bed sheets
Blackout drapes/curtains
Free cots/infant beds
Rollaway/extra beds (surcharge)

Bathroom

Eco-friendly toiletries
Hairdryer
Shower
Towels

Entertainment

Flat-screen TV
Premium channels
Satellite channels

Food and drink

Coffee/tea maker
Microwave
Fridge

Desk
Free local calls
Free long-distance calls
Guidebooks/recommendations
Iron/ironing board
Phone
Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 21

Check-out

Check-out before 11 AM

Contactless check-out available

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Kids stay free! Up to 4 children 12 years old and younger stay free when using existing bedding.

Rollaway/extra beds are available for USD 12.0 per night.

Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Deposit: USD 100 per accommodation, per stay
Breakage deposit: USD 250 per stay
A damage deposit of USD 100 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Rollaway bed fee: USD 12.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Tax ID - C0009643250

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival.

We should mention

The seasonal pool will open in June and close in September.
Up to 4 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Quality Inn West Springfield

Quality West Springfield

Quality Inn West Springfield Hotel

Quality Inn West Springfield West Springfield

Quality Inn West Springfield Hotel West Springfield

Quality Inn West Springfield Reviews

7.0

Good

7.0/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

8/10 Good

Verified traveller

26 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Sep 2024

8/10 Good

Kelly

Travelled with family

25 Sept 2024

Liked: Cleanliness, staff & service, amenities

Was a little nervous with the mixed reviews. But I would say that it was not a bad place to stay. We only stayed one night to go to the Big E. The front desk was very nice and gave us good directions to avoid the traffic. The beds were not very comfortable but its not a 5 star hotel and fancy. I would probably only stay here a weekend. The breakfast was really good.

Stayed 1 night in Sep 2024

8/10 Good

ana

Business traveller

24 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Sep 2024

2/10 Terrible

Tracy

Business traveller

24 Sept 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Couldn’t stay at hotel because the rooms were disgusting ! One smelled like vomit, other had ants the other had food in it from a previous tenant. When brought up with the front desk they were annoyed and didn’t want to get a clean room or help. They were very dismissive. Went to get a refund because literally didn’t stay there and the manager denied it using the reason we book the wrong room. Which isn’t true and bas nothing to do with anything. Especially since it was disgusting. Don’t ever stay here!

Stayed 4 nights in Sep 2024

8/10 Good

Jason

Travelled with family

22 Sept 2024

Liked: Cleanliness, staff & service, amenities

It was a bit unkept. Property needs some work.

Stayed 1 night in Sep 2024

4/10 Poor

Genny

Travelled with family

22 Sept 2024

Disliked: Cleanliness, property conditions & facilities

Avoid

The hotel itself was very rundown. It smelled of mold. The room was disgustingly dirty. There looked to be blood on one of the walls in the bathroom. There is mold in the shower smelled in the room curtains had stuff all over them. Not sure what it actually was not sure if I want to know either. The beds were comfortable were comfortable. The sheets appeared clean, but I did not get a good nights sleep because I was kind of grossed out. The hotel is reasonably price and that is why we chose to stay there and it didn’t have horrible reviews, but I would never go back.

Stayed 3 nights in Sep 2024

10/10 Excellent

alex

20 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

It was good

Stayed 1 night in Sep 2024

10/10 Excellent

alex

20 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

It was good

Stayed 1 night in Sep 2024

10/10 Excellent

eugene

20 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Had a great stay. Exceeded expectations...

Stayed 1 night in Sep 2024

2/10 Terrible

Zachary

20 Sept 2024

Stayed 1 night in Aug 2024

8/10 Good

Erin

Travelled with group

19 Sept 2024

Liked: Cleanliness, staff & service, amenities

Stayed 1 night in Sep 2024

10/10 Excellent

John

17 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Sep 2024

10/10 Excellent

Crystal

17 Sept 2024

Stayed 1 night in Aug 2024

10/10 Excellent

Kevin, Las Vegas

Travelled with group

16 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Jun 2024

8/10 Good

Timothy

12 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good value and convenient location

Stayed 1 night in Aug 2024

6/10 Okay

Ted

12 Sept 2024

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

The main hallways were dirty, worn and not well kept up. The room faced the highway and was noisy, however was clean and comfortable despite the electrical system for the bedside light and clock radio did not work right.

Stayed 1 night in Aug 2024

10/10 Excellent

Jack

7 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Sep 2024

8/10 Good

Andrea

7 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Property was just 20 min away from six flags and very convenient. Crumble cookies etc

Stayed 2 nights in Aug 2024

2/10 Terrible

Natalie

Travelled with family

6 Sept 2024

Disliked: Cleanliness, amenities, property conditions & facilities

The lobby was not exactly as pictured. Definitely not as nice as pictures showed. The elevator was tiny. When we finally got to our room we turned on the light and walked out of the room within minutes. There was black mold all over the ceiling. The room was awful. Anything that was wood had words or scratches carved in it. We checked in and were checked out within a half hour looking for a new hotel. Gross.

Stayed 1 night in Aug 2024

10/10 Excellent

joao paulo

4 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Aug 2024

10/10 Excellent

michael

3 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay at the Quality Inn! Good Breakfast too!

I stay here a couple of times a year when visiting Six Flags New England which is ~10 minutes away. I love the Tokyo restaurant next door and always dine there when staying here as it is convenient and the food is delicious! The only thing I don't like is this hotel has a few too many rules/signs, like "Don't pick the flowers" and a new one this visit that you can't bring food from breakfast area back to your room. I usually don't do that and the breakfast area has plenty of seating but odd to ban that. A woman brought some cats to the breakfast room so that was an interesting experience, luckily I am not allergic. Check in took a bit as the touchscreen didn't work, so I had to sign a paper instead, but staff was friendly, and in morning, a friendly older gentlemen let me extend my check out from 11am to noon, which was greatly appreciated! I believe I had room 521, they honored my request for a top floor room, towards the back (more quiet) and I only occasionally heard neighbors and not too late into the night. The room was in good condition, only desk drawers were misaligned, and a lamp had to be unplugged to turn off, but otherwise everything was fine. The shower was dark and I think a light on ceiling was missing. Beds were comfortable, one had a stain on sheet, but otherwise was fine, AC was off on arrival but quickly cooled the room. Breakfast was good, eggs and sausage were tasty, as was the strawberry waffle. I recommend this hotel to others and will return!

Stayed 1 night in Aug 2024

8/10 Good

Alexa

Travelled with family

2 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Overall - the stay was all right. We didnt have a totally restful night as the bed was stiff and there were various kids running up and down the hallways yelling all night. Breakfast was decent and plentiful - HOWEVER THEY WILL NOT DISCLOSE THE FOLLOWING, beware that part of this property is dedicated to a "rehabilitation program" (aka halfway house) this was confirmed by locals who worked in neighboring stores as well as 2 police cars escorting people into the property with what looked like all their belongings. They will absolutely not disclose this to you at the front desk. All that aside, friendly staff and our room had an updated bathroom - which was nice

Stayed 1 night in Sep 2024