The grounds of the Aquarius were nice, except for the extremely rusted and dirty grills. The customer service was less than expected. We were not greeted at the front desk to check in. An unfriendly girl from the office pointed the way to the elevators without so much as looking at us. However, the elevator was not working! Another employee, after 15 minutes of laughing and cracking jokes about carrying our luggage up to the 4th floor offered to bring the luggage up when elevator was working again. Let me add that one of the people staying with me was my 82yo mother who has a heart condition. Not really that funny. We also had a young night shift worker who really impressed us with bad customer service. We wanted to go on the beach at 5 am to look for sand dollars. Every door in this place is locked! No escape plan posted and no way out in case of fire. The young man at the desk would not let us out! We were told to go out the front door, through the parking lot out the front gate onto the streets and down the alley next to us to get to the beach. Can I please point out my friend and myself are 60 years old? Who sends 2 women down an alley in the dark? Can I also mention, there was NO manager on the property for the entire weekend?
The room, despite the pretty view, was far below our expectations. The furniture was old, worn out, broken and just dilapidated. Overall, the 6 pieces of furniture in this unit look like they were from 1970's and never replaced, cleaned or repaired. There is hardly adequate seating for 4 people, let alone the 6 that is advertised.
The couch had a dirty, stained cushions and one was only being held together by safety pins. The bed in the sleeper sofa is broken making it unusable. The table was broken, would not extend and only had seating for 3. The bed in the front bedroom was broken. The refrigerator was rusty and had a broken shelf along with a rusty coffee maker.
The bathroom was a disgrace, the toilet was black on the bottom and looked to be unclean. The shower was worn so bad it looked dirty and none of my group would shower in it. The sink was worn too, but slightly better than the toilet and tub.
This room was not worth the money spent and none of us would recommend this room or the Aquarius. We have pictures of all the inadequacies in this room I will be happy to share them.
Extremely dissatisfied.