4/10 Poor
Frank & Carolyn D.
9 Sept 2024
Disliked: Cleanliness
Don’t stay here if you have other options.
We booked this place for our wedding weekend in Saugatuck, and it was a good size and pretty good location. However, for the nightly price, we were disturbed by the lack of cleanliness and amenities and did not find the place comfortable.
Immediately we noticed 2 inches of thick dust on the fan blades, and the wood floors were filthy (the soles of our socks were black after walking around.) In addition, the master bathroom sink was clogged and there were cobwebs on the lighting above the mirror with bugs trapped in them. I notified the property mgmt and they offered to have their housekeeper come back, but we were too busy with wedding activities to coordinate them coming back. The whole point of a check in time is that the place is ready before then.
We could not find oven mitts, and the fridge leaked constantly, causing a puddle on the kitchen floor that I slipped on right after we checked in which was beyond inconvenient, it’s actually dangerous. The windows had no screens and when we tried watching TV the speakers on the TV were blown out and sounded fuzzy. One of the beds was rock hard and the pillows were all way too firm and uncomfortable.
Finally, on our last morning there we were cleaning up and getting ready to leave, and someone from their cleaning team arrived an hour before checkout and sat at the end of the driveway (15 feet from front door) for the next hour just watching us as we packed up and checked out. It was invasive and unpleasant.
Frank & Carolyn D.
Stayed 4 nights in Sep 2024