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Vila Galé Santa Cruz

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Vila Galé Santa Cruz

Terrace/patio
Indoor pool, outdoor pool
Interior entrance
Lobby sitting area
Sauna, hot tub, steam room, Turkish bath/hammam, body treatments

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Hot tub
  • All-inclusive
  • Breakfast included
  • Bar
  • Parking available
  • Room service

Explore the area

Map
Rua de Sao Fernando, 5, Santa Cruz, 9100-157
  • Palmeiras Beach
    2 min walk
  • Machico Beach
    10 min drive
  • Bilheteira
    2 min walk
  • Funchal (FNC-Cristiano Ronaldo)
    7 min drive

Room options

View all photos for Twin Room, Sea View

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Twin Room, Sea View

  • 23 sq m
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Twin Room, Sea View (Single Use)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Twin Room, Sea View (Single Use)

  • 23 sq m
  • Ocean view
  • Sleeps 1
  • 2 Twin Beds

View all photos for Twin Room

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Twin Room

  • 23 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Twin Room (Single Use)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Twin Room (Single Use)

  • 23 sq m
  • City view
  • Sleeps 1
  • 2 Twin Beds

View all photos for Twin Room (with Extra Bed, 2 Adults + 1 Child)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Twin Room (with Extra Bed, 2 Adults + 1 Child)

  • 23 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Double or Twin Room, Sea View

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Premium Double or Twin Room, Sea View

  • 23 sq m
  • Sea view
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

View all photos for Twin Room, Sea View (with Extra Bed, 2 Adults + 1 Child)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Twin Room, Sea View (with Extra Bed, 2 Adults + 1 Child)

  • 23 sq m
  • Sea view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Twin Room, Sea View (with Extra Bed, 3 Adults)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Twin Room, Sea View (with Extra Bed, 3 Adults)

  • 23 sq m
  • Sea view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Family Room, 2 Bedrooms, 2 Bathrooms, Sea View

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Family Room, 2 Bedrooms, 2 Bathrooms, Sea View

  • 46 sq m
  • Sea view
  • Sleeps 4
  • 4 Twin Beds

View all photos for Twin Room (with Extra Bed, 3 Adults)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Twin Room (with Extra Bed, 3 Adults)

  • 23 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Double Room Single Use, Sea View

View from room

Premium Double Room Single Use, Sea View

  • 23 sq m
  • Sea view
  • Sleeps 1
  • 2 Twin Beds OR 1 Double Bed

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About this property

Vila Galé Santa Cruz

Eco-certified hotel with 2 restaurants and a full-service spa
Along with 2 restaurants, this smoke-free hotel has a full-service spa and an indoor pool. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, an outdoor pool, 2 bars/lounges, and a fitness center are onsite.
Vila Galé Santa Cruz offers 262 accommodations with DVD players and safes. Rooms open to furnished balconies. LCD televisions come with digital channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

An indoor pool, an outdoor pool, and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages and body treatments. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.
During your stay at Vila Galé Santa Cruz, you're just a quick walk from Palmeiras Beach. Features include free breakfast and free WiFi in public areas, plus 2 restaurants.
  • Free buffet breakfast served daily
  • Free WiFi
  • The 2 restaurants, poolside bar, and 2 bars/lounges offer choices for drinking and dining
  • Self parking available for a fee
  • Take a swim in the indoor and outdoor pools or soak in the spa tub
  • Treat yourself to body treatments or massages at the spa
  • Services include babysitting, a free kid's club, and dry cleaning/laundry
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Steps from Palmeiras Beach and 9 minutes by car from Santo da Serra Golf Club
Some rates at Vila Galé Santa Cruz are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Vila Galé Santa Cruz offers its guests a full-service spa, an indoor pool, and an outdoor pool. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is available daily. WiFi is free in public spaces.

Business amenities include a business center, meeting rooms, and limo/town car service. Event space at this hotel measures 9580 square feet (890 square meters) and includes conference space. A spa tub, a fitness center, and a sauna are also featured at the eco-certified Vila Galé Santa Cruz. Parking is available for a fee.

This 4-star Santa Cruz hotel is smoke free.

Guests are served free buffet breakfast daily from 7:30 AM to 10:30 AM.
Versatil - Onsite restaurant.
Inevitavel - This restaurant specializes in Italian cuisine.
Soul and Blues - Onsite bar.
Euforia - Onsite bar.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Vila Galé Santa Cruz are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (EUR 10.00 per day)
  • On-site parking includes off-street options
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily 7:30 AM–10:30 AM
  • 2 restaurants
  • 2 bars/lounges and 1 poolside bar
  • Room service available

Restaurants on site

  • Versatil
  • Inevitavel
  • Soul and Blues
  • Euforia

Things to do

  • Fitness classes
  • Arcade/games room
  • Bike rentals
  • Billiards/pool table
  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • A hot tub
  • Steam room

Family friendly

  • Arcade/games room
  • Babysitting (surcharge)
  • DVD player
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space (9580 square feet)
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • Body treatments
  • Massage - hot stone
  • Sauna
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible lounge
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • Digital channels
  • DVD player
  • LCD TV

More

  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: EUR 10.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Property Registration Number 1012

Property is also known as

Santa Cruz Vila Gale
Vila Gale Hotel Santa Cruz
Vila Galé Hotel Santa Cruz
Vila Gale Madeira
Vila Galé Santa Cruz
Vila Gale Santa Cruz Hotel Santa Cruz
Vila Gale Santa Cruz Madeira
Vila Galé Santa Cruz Hotel
Vila Galé Santa Cruz Hotel
Vila Galé Santa Cruz Santa Cruz
Vila Galé Santa Cruz Hotel Santa Cruz

Vila Galé Santa Cruz Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 129 out of 254 reviews" "
Rating 8 - Good. 93 out of 254 reviews" "
Rating 6 - Okay. 21 out of 254 reviews" "
Rating 4 - Poor. 6 out of 254 reviews" "
Rating 2 - Terrible. 5 out of 254 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool area, great food, very relaxing atmosphere
Stayed 5 nights in Aug 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor service no AC no hot water
Stayed 1 night in Jun 2024

8/10 Good

Clare

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Large, clean facility, close to restaurants and airport. Just a bit noisy.
Stayed 1 night in Feb 2024

8/10 Good

Abhay

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very quiet and convenient
Stayed 2 nights in Feb 2024

8/10 Good

NEIL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Fraser

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

2/10 Terrible

Maria

Stayed 4 nights in Oct 2023

6/10 Okay

ALBERTO, Grand Island

Travelled with family
Staff need to smile a bit more and breakfast is not up to par. Paid less money at Four Views in Canico, Madeira and their breakfast is superior.
Stayed 6 nights in Oct 2023

10/10 Excellent

Meirav

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Ribert

Stayed 2 nights in May 2023

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, but boring
Hotel is super far from anything besides the airport. The breakfast, while included was not good. Better off saving the money and eating in town.
Stayed 1 night in Apr 2023

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Only stopped one night as we were flying out to the Azores the following day. Hotel nice, close to the airport (5mins in taxi), Santa Cruz is very pleasant to walk around, nice cafes/restaurants. The hotel staff are very friendly and helpful.
Stayed 1 night in Apr 2023

10/10 Excellent

Manuel Aveiro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The creek that runs near the building was not clean! It smells at times . Has nothing to do with the property I. Want to thank you . I hope to be back soon! I enjoyed Thank you agian .
Stayed 20 nights in Feb 2023

10/10 Excellent

Leonid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel with ocean view, 5 min from the airport
Stayed 1 night in Feb 2023

10/10 Excellent

Felisberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Dagmar, Burlington

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property near the airport. We had a 5 am departure so we had to leave at 3 am. I recommend this property. Some staff at the front desk was not too friendly.
Stayed 1 night in Oct 2022

10/10 Excellent

Malgorzata

Stayed 1 night in Oct 2022

6/10 Okay

Daniel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We booked this due to its proxy to the airport (5 min drive) so was great on that. Overall it's sort of a "resort-style" hotel but just didn't hit the mark on actual service. Don't get me wrong, the hotel is nice, the views are great and right on the beach... it's just the beach is all rock and stone so you can't really use it. Then there is the town itself which is one of the smaller towns on the island and while it is cute, there is just nothing to do. There are about half a dozen cafe's type restaurants not much else to do so I would advise staying in Funchal unless you just need to be close to the airport. My main issue was that service felt kind of lacking and the food at the hotel itself was awful. We ordered room service breakfast which arrived at almost lunchtime and was nothing more than dry bread, bad coffee, and warm juice with no cups or mugs to drink said coffee or utensils to cut or spread anything... felt like leftovers from that morning. Then that night we tried the "Buffett" and oh lord... for $25 a person you get (and I'm sorry) but really bad cheap buffet food that was so unbelievably not worth it that we each got half a plate and just walked out knowing we did not even want to try anymore. I did not complain because I did not want to be rude and say how disappointing it was. In the end, I got the sense this was more of a local/European little honeymoon spot or something and not much of a business traveler hotel, especially since the WiFi cut out a lot.
Stayed 3 nights in Oct 2022

8/10 Good

Stephen, Waterlooville

Travelled with group
Liked: Cleanliness, property conditions & facilities
Beautiful, clean hotel. Mean on towels and water. Planes passed by frequently but not a problem for us,
Stayed 3 nights in Sep 2022

10/10 Excellent

Marrla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful pool area and view. Wonderful staff, working hard despite a shortage of available staff, the ones that were there were working really hard to make up for it.
Stayed 4 nights in Aug 2022

6/10 Okay

Idriss

Travelled with partner
Disliked: Cleanliness
There was no room cleaning until we asked them to even then did not do a proper job cleaning .There was no kettle in the room so I asked the room cleaning lady she said No they do not provide in room. I asked in reception the Lady Chris gave me one straightaway. We booked half board the evening meal would not give us water unless we paid we have had HB before that included soft drinks water and tea/coffee very disappointed buffet choice was not great. They told us we must buy a cap when using the swimming pool which I think is unfair they should provide them as I have never come across paying for a swimming cap for men and women its their rules they should provide. The spa facilities have communication problem different staff tells you different things ie booking sauna steam room Jacuzzi towels etc just annoying really. The reception area is just dead and gloomy they put out some kind of refreshing drink there which always looks dirty and staled seem like its been there for days. The shuttle service was good . The staff at check in reception desk need to be more friendly approachable rather than being serious and finish with you as quick as possible. I must say the young Lady at the reception desk who works nights only 19 or 20 years of age was absolutely fantastic always listened helpful very professional she is 10 out of 10 she should be given a medal wishing her all the best in her very bright future she truly deserve. All in all it was ok not great but yeah thanks
Stayed 3 nights in Jun 2022

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful!
Stayed 1 night in Jun 2022

8/10 Good

Karen

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed bed and breakfast. Good breakfast, something for everyone. Rooms are clean and comfortable. Tea and coffee making facilities would be a nice touch.
Stayed 7 nights in May 2022

8/10 Good

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel on the beach with great places to walk. Lots of restaurants at walking distance. We would have liked to have a mini-fridge in the room. Super fast internet! (90mb )
Stayed 1 night in Apr 2022