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"The Pestana Carlton is in a great location for strolling down to the centre of Funchal or towards the Lido area in the other direction. There are res ... " More
25 Mar 2024 by GuestServices
Dear Carol,Thank you so much for taking the time to share your experience at Pestana Carlton. We are thrilled to hear that you enjoyed your stay with us and found our location convenient for exploring Funchal.It's fantastic to know that you appreciated the cleanliness of our hotel and the bright, airy rooms with their beautiful views. We're delighted that you found our breakfast selection to your liking, especially the omelettes made to order and the local pastries.Your kind words about our facilities and our team are truly appreciated. Providing a pleasant atmosphere and excellent service are our top priorities, and we're glad to hear that we succeeded in making your stay enjoyable.We hope to have the pleasure of welcoming you back to Pestana Carlton in the future. If there's anything else we can do to enhance your next visit, please don't hesitate to let us know.Warm regards,Maria da Paz Garcia General Manager
15 May 2023 by Pestana Carlton Madeira Hotel
Dear Mrs. Carol, On behalf of our entire team at Pestana Carlton Madeira, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Carlton Madeira.Best regards, Maria da Paz GarciaGeneral Manager
7 May 2019 by Sara Veríssimo
Dear guest, Thank you for you evaluation. Kind regards, Sara Veríssimo - Unit Supervisor
12 Mar 2018 by Sara Veríssimo
Dear Carole, We are very proud of the compliments about our Hotel, services and team. Hope to have the pleasure of welcoming you back at Pestana Carlton Madeira in a near future. Kind regards, Sara Veríssimo - Unit Supervisor
31 Aug 2017 by Sara Veríssimo
Dear guest, Thank you for choosing Pestana Carlton Madeira. With regards to the comments about our Food and Beverage services, please note that the aplicable prices are the adequate and suitable to our offer, as a five star Hotel. Kind regards, Sara Veríssimo - Unit Supervisor
24 Jul 2017 by Sara Veríssimo
Dear Kim, Thank you for taking some time in posting a review about your last stay at Pestana Carlton Madeira. We hope you had The Time of your Life with us! Kind regards, Sara Veríssimo - Unit Supervisor
13 Jul 2024 by Pestana Carlton Madeira Hotel
Dear Mr. Mario, We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused. We have taken note of all the issues mentioned so that improvements can be made in the short-term.We appreciate that you chose Pestana Carlton Madeira for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit.Kind regards,Maria da Paz GarciaGeneral Manager
27 Feb 2024 by Pestana Carlton Madeira Hotel
Sehr geehrte Frau. Manuela,Im Namen unseres gesamten Teams im Pestana Carlton Madeira möchten wir Ihnen dafür danken, dass Sie sich die Zeit genommen haben, uns Ihr positives Feedback zu geben. Ihre Meinung ist entscheidend für uns, um unseren Service weiter zu verbessern und die Bedürfnisse unserer Gäste zu berücksichtigen.Es war uns eine große Freude, Sie als Gast zu haben, und wir freuen uns darauf, Sie wieder im Pestana Carlton Madeira begrüßen zu dürfen.Mit freundlichen Grüßen,Maria da Paz GarciaGeneral Direktorin
12 Jan 2024 by Pestana Carlton Madeira Hotel
Dear Mr. Jaime,We were delighted to hear that your recent stay at Pestana Carlton Madeira was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Carlton Madeira for your stay. We look forward to welcoming you again soon at our hotel.Kind regards, Maria da Paz GarciaGeneral Manager
8 Oct 2023 by Pestana Carlton Madeira Hotel
Dear Mr. Heinrich,We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused. We have taken note of all the issues mentioned so that improvements can be made in the short-term.We appreciate that you chose Pestana Carlton Madeira for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit.Kind regards,Maria da Paz GarciaGeneral Manager
Pestana Carlton Madeira Ocean Resort Hotel offers its guests a full-service spa, a marina, and an indoor pool. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. An outdoor pool, a children's pool, and a health club are also featured at the luxury Pestana Carlton Madeira Ocean Resort Hotel. For a fee, parking is available. This 5-star Funchal hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge)
Pestana Carlton Madeira Ocean Resort Hotel offers 286 accommodations with minibars and a safe. Rooms open to balconies. 32-inch LCD televisions come with cable channels. Bathrooms include a combined bath/shower unit, dressing gowns, slippers and bidets. This Funchal hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.
Arcos – This buffet restaurant serves breakfast and dinner.
24-hour room service is available.
A marina and a health club are featured at the hotel. An indoor pool, an outdoor pool, a children's pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Venus Health SPA. Services include massages.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. The property is professionally cleaned.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
