Hilton Santa Cruz/Scotts Valley

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Dates

December 2024

January 2025

Premium bedding, pillow-top beds, in-room safe, iron/ironing board

Overview
Rooms
Location
Policies

Very good

Popular amenities

24/7 front desk

Hot tub

Laundry

Gym

Parking available

Room service

Explore the area

6001 La Madrona Drive, Santa Cruz, CA, 95060

Pasatiempo Golf Course
5 min drive
Henry Cowell Redwoods State Park
5 min drive
Zip Line
8 min drive
San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
37 min drive

Room options

Room, 2 Queen Beds (Forest View, High Floor)

34 sq m
Sleeps 4
2 Queen Beds

Room, 1 King Bed (Forest View, High Floor)

34 sq m
Sleeps 2
1 King Bed

Room, 1 King Bed

37 sq m
Sleeps 2
1 King Bed

Room, 2 Queen Beds

37 sq m
Sleeps 4
2 Queen Beds

Room, 2 Queen Beds, Accessible (Hearing)

34 sq m
Sleeps 4
2 Queen Beds

Room, 1 King Bed, Accessible (Roll-In Shower)

34 sq m
Sleeps 2
1 King Bed

Room, 1 King Bed

Sleeps 2
1 King Bed

Room, 1 King Bed, Balcony

37 sq m
Sleeps 2
1 King Bed

Deluxe Suite, 1 Bedroom

70 sq m
Sleeps 4
1 King Bed

Room, 2 Queen Beds, Allergy Friendly

34 sq m
Sleeps 4
2 Queen Beds

Room, 2 Queen Beds, Non Smoking, Balcony

37 sq m
Sleeps 4
2 Queen Beds

Room, 1 King Bed, Accessible (Hearing)

34 sq m
Sleeps 2
1 King Bed

Room, 1 King Bed, Allergy Friendly

33 sq m
Sleeps 2
1 King Bed

Suite, 1 Bedroom, Balcony

70 sq m
Sleeps 4
1 King Bed

Suite, 1 Bedroom, Accessible (Hearing)

70 sq m
Sleeps 4
1 King Bed

Suite, 1 King Bed with Sofa bed

70 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Similar properties

Pet-friendly

Parking included

Free WiFi

Restaurant

for 1 night

includes taxes & fees

8 Dec - 9 Dec

About this property

Suburban hotel with a 24-hour fitness center and a 24-hour business center

This smoke-free hotel features an outdoor pool, a 24-hour fitness center, and a 24-hour business center. WiFi in public areas is free. Other amenities include a spa tub, a business center, and conference space. Change of towels is available on request.

Hilton Santa Cruz/Scotts Valley offers 178 accommodations with MP3 docking stations and laptop-compatible safes. Pillowtop beds feature premium bedding. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Flat-screen televisions come with premium cable channels. Additionally, rooms include complimentary weekday newspapers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested.

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

Our customers tell us they can't get enough of Hilton Santa Cruz/Scotts Valley's great location. During your stay, you'll be within walking distance of Valley Gardens Golf Course. Free WiFi in public areas, an outdoor pool, and a 24-hour gym are available.

Free WiFi (speed: 25+ Mbps)
Full breakfast served daily for a fee
Self parking available for a fee
Take a swim in the outdoor pool or soak in the spa tub
Services include dry cleaning/laundry, a concierge, and luggage storage
Onsite recreation includes a 24-hour gym
Guests have great things to say about the helpful staff and the location
5 minutes by car from Henry Cowell Redwoods State Park and 6 minutes from Pacific Avenue
Dogs welcome for a fee (restrictions apply)

Hilton Santa Cruz/Scotts Valley offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. WiFi is free in public spaces. Business amenities include a 24-hour business center and 5 meeting rooms. Event space at this hotel measures 7000 square feet (650 square meters) and includes conference space. A terrace, a vending machine, and a garden are also featured at Hilton Santa Cruz/Scotts Valley. For a fee, parking is available.

This 3.5-star Santa Cruz hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 7:00 AM to 10:00 AM.

Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi

Parking and public transport

Self parking on site (USD 13 per night; includes in/out privileges)
Wheelchair-accessible parking and van parking available

Food and drink

Full breakfast available for a fee daily 7:00 AM–10:00 AM: USD 16.95-25.00 for adults and USD 14.95-20.00 for children
Room service available

Things to do

24-hour fitness centre
Outdoor pool
A hot tub

Family friendly

Laundry facilities
Microwave
Outdoor pool
Fridge
Rollaway/extra beds (surcharge)

Conveniences

ATM/banking services
Ballroom
Banquet hall
Lift
Front-desk safe
Vending machine

Guest services

24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Concierge services
Dry-cleaning service
Laundry facilities
Luggage storage

Business services

24-hour business centre
Conference space (7000 square feet)
Meeting rooms - 5

Outdoors

Free pool cabanas
Garden
Pool sunloungers
Pool umbrellas
Terrace

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Braille signage
Lift
Phone accessibility kit
Step-free path to entrance
Well-lit path to entrance
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness centre
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking

Comprehensive recycling policy
Smoke-free property
TV in lobby
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Air conditioning (climate-controlled)
Bed sheets
Hypo-allergenic bedding
Pillow-top mattress
Premium bedding
Rollaway/extra beds (surcharge)

Bathroom

Free toiletries
Hairdryer
Towels

Entertainment

TV channels
Flat-screen TV
MP3 dock
Premium channels

Food and drink

Coffee/tea maker
Microwave
Fridge

Energy-saving switches
Free newspapers (weekdays)
Iron/ironing board
Laptop-compatible safe
Recycling
Water-efficient showers only

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime

Contactless check-in available

Express check-in available

Minimum check-in age: 21

Check-out

Check-out before 11 AM

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk, smart lock

Pets

Pets: USD 100 per accommodation, per stay
Only dogs are allowed
Maximum 2 (weight limit: 50 lbs per pet)
Pets cannot be left unattended
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Kids stay free! Up to 4 children 18 years old and younger stay free when using existing bedding.

Rollaway/extra beds are available for USD 25.0 per day.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for full breakfast: approximately USD 16.95 to 25.00 for adults, and USD 14.95 to 20.00 for children
Self parking fee: USD 13 per night (in/out privileges)
Pet fee: USD 100 per accommodation, per stay
Service animals are exempt from fees
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: USD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Cashless transactions are available

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

Guests will receive smart lock details.

We should mention

Up to 4 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Cruz

Hilton Santa Cruz

Hilton Santa Cruz Hotel

Hilton Santa Cruz Hotel Scotts Valley

Hilton Santa Cruz Scotts Valley

Hilton Scotts Valley Santa Cruz

Santa Cruz Hilton Scotts Valley

Santa Cruz Scotts Valley

Santa Cruz Scotts Valley Hilton

Scotts Valley Santa Cruz

Hilton Santa Cruz Scotts Valley Hotel

Hilton Scotts Valley

Hilton Scotts Valley Hotel

Hilton Santa Cruz / Scotts Valley Hotel Santa Cruz

Hilton Santa Cruz/Scotts Valley Reviews

8.2

Very good

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

6/10 Okay

Elizabeth

25 Aug 2024

Liked: Staff & service, property conditions & facilities

Stayed 2 nights in Aug 2024

10/10 Excellent

Gina

24 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Close to parks and travel

Stayed 1 night in Aug 2024

8/10 Good

Jack

Travelled with family

23 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Everything was amazing except for the Jacuzzi, which was lukewarm. That’s why you lost one star

Stayed 2 nights in Aug 2024

6/10 Okay

Gilbert

23 Aug 2024

Liked: Staff & service

Room was not cleaned well.

Stayed 5 nights in Aug 2024

6/10 Okay

Mrs Lawrence

23 Aug 2024

Liked: Cleanliness, staff & service

Stayed 3 nights in Aug 2024

6/10 Okay

Verified traveller

Travelled with family

22 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Disliked: Room comfort

The room was extremely humid. I left a garment out sig if my suitcase and it felt almost wet to the tough. I work and have lived in Scotts. It is not that humid I think something in the hotel was causing it.

Stayed 2 nights in Aug 2024

10/10 Excellent

Julie

Travelled with family

21 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Aug 2024

6/10 Okay

Aaron

Travelled with family

19 Aug 2024

Liked: Cleanliness, staff & service

Overall great location and nice size room. Bed was hard, ac didnt work, window had locks where tou could only open 4inches so the room nevee cooled down at night. The mini fridge in room was messed up. We also didnt know before booking that you have to pay 10.00 a day for parking at the hotel.

Stayed 3 nights in Aug 2024

2/10 Terrible

Gabriel

19 Aug 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Were told we couldnt check in

Stayed 2 nights in Aug 2024

2/10 Terrible

James and Frances

Travelled with partner

18 Aug 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Fire alarm off 445 am no staff to direct anyone and people struggling to go to parking lot in pjs plus in friendly staff lots of extra charges crappy food and mouly rooms that smelt like dog pee and uncomfortable beds don’t go

Stayed 2 nights in Aug 2024

10/10 Excellent

Kayla

18 Aug 2024

Liked: Cleanliness, staff & service

Everything was good except for the ac not working for the one night we stayed

Stayed 1 night in Aug 2024

2/10 Terrible

Abraham

Travelled with family

16 Aug 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

My heart sank as I reflect on my experience at this property. It pains me to admit that this has been the most disappointing stay of my life. Hilton hotels are renowned for their impeccable rooms and top-notch customer service, but sadly, this was not the case here. The service fell far below my expectations, leaving me feeling disheartened. The fact that Hilton hotel charges for parking left me crestfallen, especially when there were plenty of parking spots available. Regrettably, this will be my final visit to this property. The musty odor in my room was overwhelming, prompting me to check out after a mere five hours in search of alternative accommodation.

Stayed 2 nights in Jul 2024

10/10 Excellent

Kris

12 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Aug 2024

8/10 Good

Traci

12 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice, quiet, comfy, stinky bathroom

For our anniversary we booked an airbnb that canceled 36 hours before our flight to California. We were lucky to find this place and really enjoyed the personal balcony. The room was comfortable and the hotel was quiet. My only complaint, that i said multiple times daily, was the bathroom smelled of urine. I don't know if the toilet needed a new wax ring or if it was the shower curtain. But I had to keep the bathroom door shut the entire stay.

Stayed 5 nights in Aug 2024

8/10 Good

Charlie, Portola

12 Aug 2024

Liked: Cleanliness, staff & service

Expensive. No free morning lobby coffee. A/C in room made noise but didn’t obey thermostat. Permanent stains in shower. Room deodorizer applied to room was strong smelling. OTOH, quiet room, good bed, food in lobby restaurant was tasty and reasonably priced

Stayed 1 night in Aug 2024

6/10 Okay

Frank

Travelled with family

12 Aug 2024

Liked: Amenities

We were told we could check in 2 hours early. When arrived, after a 3 hour drive, we were told our early check in was given to someone else. We were able to use the pool and wait there for our room to be ready. We paid for parking upon check in and were given a notice on our windshield twice. E checked with the front desk and were told it is an outside source, but for us not to worry about it. We were given the option to have our room cleaned or not, we chose to have it cleaned once. It was only take out dirty towels and empty trash, after calling the front desk we were told you have to request full service to get supplies refilled, bathroom cleaned etc. . We were never given that option and they stated full service was included in our room rate. Our refrigerator freezer was in need of being defrosted and was unusable. One of the couch cushion had a broken zipper and all of the foam was exposed. Very disappointed. Beautiful hotel, just bad customer service.

Stayed 3 nights in Aug 2024

10/10 Excellent

tyler

Travelled with family

12 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Upgrade bathroom plz

Stays at the sheraton a week before the hilton the sheraton room are way nicer but no pool. If they upgraded the bathroom this place would be amazing.

Stayed 2 nights in Aug 2024

10/10 Excellent

Tatiana

12 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Aug 2024

10/10 Excellent

Robert

11 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Aug 2024

10/10 Excellent

Araceli

10 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Aug 2024

8/10 Good

HILDA

10 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Nice and clean, but for the price they should offer complimentary breakfast.

Stayed 3 nights in Aug 2024

10/10 Excellent

Judye

Travelled with partner

8 Aug 2024

Liked: Cleanliness, amenities, property conditions & facilities

The cleaning person missed two days of our stay. The front desk took forever to answer calls.Breakfast not included. Balcony faced parking lot. A Aside from that, we had a lovely room, nice pool, good surroundings, a d a very pleasant stsy

Stayed 5 nights in Aug 2024

10/10 Excellent

Edward, Las Vegas

8 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Jul 2024

8/10 Good

Jose

Travelled with family

7 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

I liked the area. Lots of trees. Close to the freeway but not a lot of noise. The only thing I minded was the smell of bleach in the room but that just means the room is clean right? Can’t complain too much on that. Overall, I would stay again.

Stayed 1 night in Aug 2024