The Row Hotel, BW Signature Collection

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Dates

December 2024

January 2025

Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

Overview
Rooms
Location
Policies

Very good

Popular amenities

Parking included

Air conditioning

24/7 front desk

Pet-friendly

Gym

Free WiFi

Explore the area

2404 Stevens Creek Blvd, San Jose, CA, 95128

Westfield Valley Fair Shopping Mall
12 min walk
Santana Row Shopping Center
17 min walk
Santa Clara Valley Medical Center
19 min walk
San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
8 min drive

Room options

Deluxe Room, 1 King Bed, Non Smoking

23 sq m
Sleeps 2
1 King Bed

Memory-foam beds, individually decorated, individually furnished, desk

Standard Room, 1 Queen Bed, Non Smoking

20 sq m
Sleeps 2
1 Queen Bed

Room, 1 King Bed, Non Smoking (Dining Table;Living Room)

20 sq m
Sleeps 2
1 King Bed

Standard Room, 1 King Bed, Non Smoking

20 sq m
Sleeps 2
1 King Bed

Standard Room, 1 King Bed, Non Smoking

20 sq m
Sleeps 2
1 King Bed

Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub

23 sq m
Sleeps 2
1 King Bed

Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

23 sq m
Sleeps 4
2 Queen Beds

Standard Room, 2 Queen Beds, Non Smoking

20 sq m
Sleeps 4
2 Queen Beds

Similar properties

Pool

Pet-friendly

Parking included

Free WiFi

for 1 night

includes taxes & fees

5 Dec - 6 Dec

About this property

Hotel with free parking, near Santana Row Shopping Center

Along with a 24-hour fitness center, this smoke-free hotel has a 24-hour front desk and express check-in. Self parking is free. Additionally, express check-out and a vending machine are onsite.

The Row Hotel, BW Signature Collection offers 55 air-conditioned accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. Beds feature memory foam mattresses. Smart televisions are featured in guestrooms. Bathrooms include bathtubs or showers and complimentary toiletries.

This San Jose hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs. Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

Recreational amenities at the hotel include a 24-hour fitness center.

Our customers tell us they can't get enough of The Row Hotel, BW Signature Collection's great location. During your stay, you're just a quick walk from O'Connor Hospital. Free self parking and a 24-hour gym are available. This property offers pet-friendly amenities like food and water bowls.

Free WiFi (speed: 25+ Mbps)
Free self parking
Services include a virtual front desk
Onsite recreation includes a 24-hour gym
Guests have great things to say about the proximity to shopping and the value of their stay
Just a 5-minute drive from SAP Center at San Jose and a few minutes from Santana Row Shopping Center
Cats and dogs welcome for a fee (restrictions apply)
Pet-friendly amenities are available, including food and water bowls

The Row Hotel, BW Signature Collection offers its guests a 24-hour fitness center, a vending machine, and express check-in. The front desk is open around the clock. Free self parking is available.

This 3-star San Jose hotel is smoke free.

Languages

English

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps

Parking and public transport

Free self-parking on site

Things to do

24-hour fitness centre

Conveniences

Vending machine

Guest services

24-hour front desk
Virtual front desk

Accessibility

This property does not have any lifts

Smoke-free property

Room amenities

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains
Heating
Memory-foam mattress

Bathroom

Bath or shower
Free toiletries
Hairdryer
Private bathroom
Shampoo
Soap
Toilet paper
Towels

Entertainment

48-inch smart TV

Food and drink

Coffee/tea maker

Desk
Desk chair
Individually decorated
Individually furnished
Iron/ironing board
Laptop-friendly workspace

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in fee: USD 20

Express check-in available

Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Late check-out subject to availability

Late check-out fee: USD 20

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

A virtual front desk provides assistance to guests

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

This virtual service hotel offers 24-hour guest support by text or phone.

Access methods

Staffed front desk

Pets

Pets: USD 35 per pet, per night
Only dogs and cats are allowed
Maximum 1 pets
Food and water bowls are available
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Pet fee: USD 35 per pet, per night
Service animals are exempt from fees
Early check-in fee: USD 20 (subject to availability)
Late check-out fee: USD 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival. A virtual front desk provides assistance to guests. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.

We should mention

To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

The Row by Kasa

Kasa The Row San Jose

The Row Hotel, BW Signature Collection Hotel

The Row Hotel, BW Signature Collection San Jose

The Row Hotel, BW Signature Collection Hotel San Jose

The Row Hotel, BW Signature Collection Reviews

8.4

Very good

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

10/10 Excellent

Carol, Edmonds

Travelled with family

22 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location by Santana Row

Stayed 1 night in Aug 2024

6/10 Okay

Barrington

22 Aug 2024

Liked: Staff & service

Pee stain in the middle of the room and a bit of a musty smell . Overall decent but expected a bit more . Friendly staff , good free breakfast

Stayed 1 night in Aug 2024

4/10 Poor

Shazia

Travelled with partner

19 Aug 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Beds were quite uncomfortable and the pillows were very elevated. The room we paid for we didn’t get unfortunately and when we brought it up to the manager onsite he mentioned all the other rooms were booked but accommodated us the next day. There were cobwebs in the room. On our last night, someone walked into our room while we’d were sleeping. It was an unfortunate experience. The plus side was the breakfast and LED lighting I during the second night.

Stayed 2 nights in Aug 2024

8/10 Good

Robert

18 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2024

10/10 Excellent

Ashley

Travelled with family

17 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Thanks for a great stay

Stayed 1 night in Aug 2024

8/10 Good

Nicole

Business traveller

16 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

The hotel and staff were overall very nice! The bathroom was awkward in layout and the shower head really ruined the overall stay. The shower head doesn’t maintain a consistent temperature and none of the settings spray normally. It spits everywhere. Definitely not good enough to wash your hair. If that was fixed it would be 5/5

Stayed 3 nights in Aug 2024

8/10 Good

Lihua

16 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Aug 2024

4/10 Poor

Stephanie

15 Aug 2024

Stayed 3 nights in Aug 2024

10/10 Excellent

Wendy

Business traveller

10 Aug 2024

Liked: Cleanliness, property conditions & facilities

Unique reception desk setup with the kiosk and virtual assistant. Property is well kept, room was clean. Rooms on San Carlos Street are subject to some traffic noise.

Stayed 1 night in Aug 2024

10/10 Excellent

Wendy, Woodland

28 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The absolute best customer service of any hotel any where! My suite was very large, but ask for a room away from main road if you need quiet. Excellent breakfast. Good value. I will be back.

Stayed 1 night in Jul 2024

8/10 Good

Leslie

Travelled with partner

27 Jul 2024

Liked: Staff & service

The location was perfect for us, within walking distance to Santana Row, Winchester House and shopping. The staff were friendly and helpful. There were a few minor housekeeping issues, but nothing of great concern.

Stayed 3 nights in Jul 2024