4/10 Poor
Eric
Travelled with pets, Travelled with partner
24 Sept 2024
Liked: Property conditions & facilities
Disliked: Cleanliness
We spent the night at your Hilton Hotel Centro Sonoma Wine Country in Rohnert Park Ca. On Saturday 9/21/24. The room was filthy, There were food spill stains on the wall under the TV. The bathroom faucet was loose wobbling and out of line. I could tell that it had been that way for quite a while. Since there were wear marks on the countertop from the faucet being out of line.
The shower was missing a shelve and all that remained was the mounting hardware. The blackout screen for the window was ragged and worn and extremely difficult to operate. When we checked into the room there was a Coffee cup that had been used sitting on the floor next to the door and it was still there when we left the next morning. Does anyone periodically walk the halls to inspect the hotel? S
security, cleanliness, etc?
I explained this to the desk clerk when I checked out but it was obvious that she didn't know what to do about it. Maybe she was new or a trainie. She could have at least found a supervisor ect.
For the price we paid to stay at your Hilton hotel, I was extremely disappointed and I will certainly be rethinking staying at this hotel or any other Hilton.
Eric
Stayed 1 night in Sep 2024