Front desk lady was rude from the start when we checked in. No new towels “available”, no soap available in the bathroom (just empty dish soap) with no bar soap. We asked for a late checkout over the phone (talked to Ivan), we were told it was ok to checkout at 4pm if we payed a $60 fee. We said ok. When we checked out the front desk lady Lee told me that she corrected Ivan and would not honor what he said, that he was wrong for giving us the information and we had to pay for the whole night due to the “late checkout”. The whole thing was a nightmare, a mess. No manager available on the weekends either, which made everything even harder. I’ve never written a bad review about a hotel before, this one was the worst mistake I’ve ever made.