4/10 Poor
Diana
Travelled with partner
24 Feb 2026
Overall, this property suffers from poor communication and inconsistent service, which significantly affected our stay.
From the start, there was a lack of transparency at check-in. Guests staying at Splash are not clearly informed that restaurants on the Punta Cana side are not included. This is only mentioned later, along with an added cost of $48 per person. In my opinion, this upgrade is not worth it. The food was mediocre at best. The so-called “steakhouse” served the same meat offered at the buffet, making the additional $98 for two people feel like a complete rip-off.
Throughout the stay, the most frustrating issue was the constant lack of basic items. I repeatedly heard “no hay” (“we don’t have”) to the point where it became almost comical. This included requests for fried cheese at the buffet, bottled water at restaurants, smoothies at Scoops, ketchup for a burger, pool towels on three different occasions, and even a mango smoothie at the bar. The frequency of this response was shocking and unacceptable for a resort.
Cleanliness was also an issue. Our room was not properly cleaned, and when I stepped into the shower, there was hair in the drain from the previous guest, which was disgusting.
Room service was another disappointment, with quoted wait times of 1 hour and 30 minutes.
Between the poor communication, extra charges, constant shortages, cleanliness issues, and slow service, this resort did not meet expectations. I would not stay here again.
Diana
Stayed 2 nights in Feb 2026
