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Hotel Riu Palace Macao - Adults Only - All Inclusive

4.5 star property

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Photo gallery for Hotel Riu Palace Macao - Adults Only - All Inclusive

Aerial view
Exterior
Lobby sitting area
Reception
Lobby sitting area

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Hot tub
  • Room service
  • All-inclusive
  • Laundry

Explore the area

Map
Playa Arena Gorda, Punta Cana, La Altagracia, 23000
  • Splash Water Park
    ‪2 min walk‬
  • Arena Gorda Beach
    ‪6 min walk‬
  • Punta Blanca Golf Course
    ‪5 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪29 min drive‬

Room options

View all photos for Junior Suite (B2C-CA)

1 bedroom, free minibar, in-room safe, laptop workspace

Junior Suite (B2C-CA)

  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Sea View (Deluxe, Elite Club, L)

1 bedroom, free minibar, in-room safe, laptop workspace

Junior Suite, Sea View (Deluxe, Elite Club, L)

  • 40 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Ocean View (Swim-Up | Deluxe Elite Club | C)

Private pool

Junior Suite, Ocean View (Swim-Up | Deluxe Elite Club | C)

  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Deluxe, B2C-US)

1 bedroom, free minibar, in-room safe, laptop workspace

Junior Suite (Deluxe, B2C-US)

  • 30 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Deluxe Elite Club, B2C-US)

1 bedroom, free minibar, in-room safe, laptop workspace

Junior Suite (Deluxe Elite Club, B2C-US)

  • 30 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (C)

1 bedroom, free minibar, in-room safe, laptop workspace

Junior Suite (C)

  • 30 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior, B2C-US)

1 bedroom, free minibar, in-room safe, laptop workspace

Junior Suite (Superior, B2C-US)

  • 30 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (B2C-US)

1 bedroom, free minibar, in-room safe, laptop workspace

Suite (B2C-US)

  • 53 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (B2C-US)

1 bedroom, free minibar, in-room safe, laptop workspace

Junior Suite (B2C-US)

  • 30 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (Deluxe Elite Club | C)

1 bedroom, free minibar, in-room safe, laptop workspace

Junior Suite, Ocean View (Deluxe Elite Club | C)

  • 40 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Suite (C)

1 bedroom, free minibar, in-room safe, laptop workspace

Suite (C)

  • 53 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Swim-up, Deluxe Elite Club, B2C-US)

Room amenity

Junior Suite (Swim-up, Deluxe Elite Club, B2C-US)

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (Superior | C)

1 bedroom, free minibar, in-room safe, laptop workspace

Junior Suite (Superior | C)

  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Deluxe | C)

1 bedroom, free minibar, in-room safe, laptop workspace

Junior Suite (Deluxe | C)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (E)

1 bedroom, free minibar, in-room safe, laptop workspace

Junior Suite (E)

  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (Swim-up Deluxe Elite Club, E)

Private pool

Junior Suite, Ocean View (Swim-up Deluxe Elite Club, E)

  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (L)

1 bedroom, free minibar, in-room safe, laptop workspace

Junior Suite (L)

  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Deluxe | B2C-CA)

1 bedroom, free minibar, in-room safe, laptop workspace

Junior Suite (Deluxe | B2C-CA)

  • 30 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Deluxe Elite Club | B2C-CA)

1 bedroom, free minibar, in-room safe, laptop workspace

Junior Suite (Deluxe Elite Club | B2C-CA)

  • 30 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Swim-up, Deluxe Elite Club, E)

Room amenity

Junior Suite (Swim-up, Deluxe Elite Club, E)

  • 40 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (Swim Up Deluxe Elite Club, B2C-US)

Private pool

Junior Suite, Ocean View (Swim Up Deluxe Elite Club, B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Superior | B2C-CA)

1 bedroom, free minibar, in-room safe, laptop workspace

Junior Suite (Superior | B2C-CA)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (Deluxe Elite Club, B2C-US)

1 bedroom, free minibar, in-room safe, laptop workspace

Junior Suite, Ocean View (Deluxe Elite Club, B2C-US)

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Ocean View (Deluxe, Elite Club, E)

1 bedroom, free minibar, in-room safe, laptop workspace

Junior Suite, Ocean View (Deluxe, Elite Club, E)

  • 40 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Ocean View (Deluxe Elite Club | B2C-CA)

1 bedroom, free minibar, in-room safe, laptop workspace

Junior Suite, Ocean View (Deluxe Elite Club | B2C-CA)

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (Deluxe, U)

1 bedroom, free minibar, in-room safe, laptop workspace

Junior Suite (Deluxe, U)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (Swim-Up | Deluxe Elite Club | B2C-CA)

Private pool

Junior Suite, Ocean View (Swim-Up | Deluxe Elite Club | B2C-CA)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite (B2C-CA)

1 bedroom, free minibar, in-room safe, laptop workspace

Suite (B2C-CA)

  • 53 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Swim-Up | Deluxe Elite Club | B2C-CA)

Room amenity

Junior Suite (Swim-Up | Deluxe Elite Club | B2C-CA)

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (Superior, U)

1 bedroom, free minibar, in-room safe, laptop workspace

Junior Suite (Superior, U)

  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (U)

1 bedroom, free minibar, in-room safe, laptop workspace

Junior Suite (U)

  • 30 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Double Room (Swim-up, Deluxe Elite Club, L)

Room amenity

Junior Double Room (Swim-up, Deluxe Elite Club, L)

  • 40 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (Deluxe Elite Club, E)

1 bedroom, free minibar, in-room safe, laptop workspace

Junior Suite (Deluxe Elite Club, E)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Deluxe, L)

1 bedroom, free minibar, in-room safe, laptop workspace

Junior Suite (Deluxe, L)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Deluxe Elite Club | C)

1 bedroom, free minibar, in-room safe, laptop workspace

Junior Suite (Deluxe Elite Club | C)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Swim-Up | Deluxe Elite Club | C)

Room amenity

Junior Suite (Swim-Up | Deluxe Elite Club | C)

  • 40 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (Superior, L)

1 bedroom, free minibar, in-room safe, laptop workspace

Junior Suite (Superior, L)

  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Swim-up, Deluxe Elite Club, U)

Room amenity

Junior Suite (Swim-up, Deluxe Elite Club, U)

  • 40 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Courtyard View (Superior, E)

1 bedroom, free minibar, in-room safe, laptop workspace

Junior Suite, Courtyard View (Superior, E)

  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Deluxe Elite Club, L)

1 bedroom, free minibar, in-room safe, laptop workspace

Junior Suite (Deluxe Elite Club, L)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (Deluxe Elite Club, U)

1 bedroom, free minibar, in-room safe, laptop workspace

Junior Suite, Ocean View (Deluxe Elite Club, U)

  • 40 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Suite (U)

1 bedroom, free minibar, in-room safe, laptop workspace

Suite (U)

  • 52 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (Swim-up Deluxe Elite Club, U)

Private pool

Junior Suite, Ocean View (Swim-up Deluxe Elite Club, U)

  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Deluxe Elite Club, U)

1 bedroom, free minibar, in-room safe, laptop workspace

Junior Suite (Deluxe Elite Club, U)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Sea View (Swim-up, Deluxe, Elite Club, L)

Private pool

Junior Suite, Sea View (Swim-up, Deluxe, Elite Club, L)

  • 40 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Riu Palace Macao - Adults Only - All Inclusive

Adults-only beachfront property with 2 outdoor pools
Catch some rays at the beach or spend the day relaxing at Hotel Riu Palace Macao - Adults Only - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 6 restaurants. Housekeeping is available on request.
Hotel Riu Palace Macao - Adults Only - All Inclusive offers 476 accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies or patios. Flat-screen televisions come with satellite channels.

Bathrooms include slippers, complimentary toiletries, and hair dryers. This Punta Cana property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.

3 outdoor tennis courts and a complimentary water park with waterslides are featured at the property. 2 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova Spa has 3 treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Hotel Riu Palace Macao - Adults Only - All Inclusive's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Arena Gorda Beach. Features include free WiFi in public areas and free self parking, plus 2 outdoor pools.
  • Free WiFi
  • Free self parking
  • Drinking and dining options include 6 restaurants, a coffee shop, a swim-up bar, and 7 bars/lounges
  • Splash around at the free water park with a waterslide or swim in the 2 outdoor pools
  • Indulge with body scrubs, body wraps, or body treatments at Renova Spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes 3 outdoor tennis courts, a gym, and volleyball
  • Guests have great things to say about the helpful staff and the beach
  • 6 minutes by foot from Arena Gorda Beach and a 5-minute drive from Iberostar Golf Course
Some rates at Hotel Riu Palace Macao - Adults Only - All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of Hotel Riu Palace Macao - Adults Only - All Inclusive, you'll find a full-service spa, a complimentary water park, and 2 outdoor swimming pools. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a swim-up bar. A computer station is on site and WiFi is free in public spaces.

A nightclub, a hot tub, and a fitness center are also featured at the luxury Hotel Riu Palace Macao - Adults Only - All Inclusive. You'll have access to the outdoor pool at a partner property. Free self parking is available. A complete renovation of Hotel Riu Palace Macao - Adults Only - All Inclusive was completed in September 2023.

Smoking is allowed in designated areas at this 4.5-star Punta Cana property.

El Patio - This buffet restaurant serves breakfast, lunch, and dinner.
Kabuki - This theme restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Krystal - This restaurant is located by the pool. Open daily.
Volare - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Elite Club - This restaurant specializes in Fusion cuisine and serves dinner only. Open daily.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at Hotel Riu Palace Macao - Adults Only - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkeling
Surfing/body boarding
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site

Food and drink

  • 6 restaurants and 1 coffee shop/cafe
  • 7 bars/lounges and 1 swim-up bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • El Patio
  • Kabuki
  • Krystal
  • Volare
  • Elite Club

Things to do

  • 2 outdoor pools
  • 3 outdoor tennis courts
  • Access to nearby outdoor pool
  • Fitness classes
  • Beach volleyball
  • Fitness centre
  • Free water park access
  • Full-service spa
  • Kayaking
  • Nightclub
  • Scuba diving
  • Shopping
  • Snorkelling
  • A hot tub
  • Tennis
  • Volleyball
  • Windsurfing

Conveniences

  • ATM/banking services
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station

Outdoors

  • Beach loungers
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas

Spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • This property does not have any lifts

More

  • 100% renewable energy
  • Beach towels
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Renovated entire property – September 2023
  • Rooftop garden
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • TV/satellite channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Electrical adapters/chargers
  • Energy-saving switches
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Slippers
  • Turndown service
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Palace Macao - Adults Only - All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests will receive an email 2 weeks before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Macao All Inclusive
Macao Palace
Macao Riu
Macao Riu Palace
Palace Macao
Palace Macao Riu
Riu Palace Macao
Riu Palace Macao All Inclusive
Riu Palace Macao All Inclusive Punta Cana
Riu Palace Macao Punta Cana
Riu Palace Macao Hotel Punta Cana
Riu Palace Macao Adults All Inclusive Punta Cana
Riu Palace Macao Adults All Inclusive
Riu Palace Macao Adults Punta Cana
Riu Palace Macao Adults
Riu Palace Macao Adults All Inclusive All-inclusive property
Riu Palace Macao Inclusive
Riu Macao Inclusive Inclusive
Riu Palace Macao Adults Only All Inclusive
Riu Palace Macao – Adults Only All Inclusive
Hotel Riu Palace Macao - Adults Only - All Inclusive Punta Cana

Hotel Riu Palace Macao - Adults Only - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 496 out of 1003 reviews
Rating 8 - Good. 268 out of 1003 reviews
Rating 6 - Okay. 113 out of 1003 reviews
Rating 4 - Poor. 62 out of 1003 reviews
Rating 2 - Terrible. 64 out of 1003 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Curtis

Stayed 4 nights in Oct 2024

10/10 Excellent

Lisa M Nunez-, Middletown

Liked: Cleanliness, amenities, property conditions & facilities
The place is clean and also excellent. Great workers as well.
Stayed 4 nights in Sep 2024

4/10 Poor

kenneth

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property was old and while it was advertised as updated the only thing done was room decor. The walls, tiles, facilities were still run down and in poor condition. This resort is also a resort geared towards seniors 60 n up. There is nothing to do. The riu parties are terrible and so is the music. The dj could not read the crowd. Played techno the entire time. The food was beyond terrible. Only thing good was the steakhouse but it gave me food poisoning so not sure. The drinks are so watered down u don’t even get a buzz after 10 in I was completely fine and I’m not a big drinker. Don’t do elite club it’s not worth it u get the same stuff as a regular guest. And no one even goes to the elite bar. The check in is never crowded so u don’t need elite check in. Book your own transportation trust me. Our ride back was late the service company destination svcs didn’t even try to help us and the bus was old and didn’t go over 15mph tooook forever. Did I mention the food sucks. Positives are was not crowded, felt safe, close to beach. Book at your own risk you were warned.
Stayed 4 nights in Nov 2024

10/10 Excellent

Virginia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds keepers be killin it
Stayed 10 nights in Nov 2024

4/10 Poor

Man Ho

Travelled with group
Disliked: Staff & service
( stayed in Rui Macao for 6 days ) The front desk staff , Sport Bar bar tender ( name Junior ) , and most of the bar and restaurant staff are terrible and impolite. Even I gave tips to them, they don’t say thank you and smile , I feel so weird. The most polite restaurant are in main restaurant buffet and Krystal restaurant . And the room and food are fair. I won’t go back to Rui Macao again.
Stayed 5 nights in Nov 2024

6/10 Okay

Asia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Tyradenay

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property, offered a variety of food for everyone, and the activities were wonderful especially the RIU parties
Stayed 5 nights in Nov 2024

6/10 Okay

Sergiy L, Selah,wa

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
POOL AREA NEED FULLY REMODEL
Stayed 3 nights in Nov 2024

10/10 Excellent

Taige

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property and staff that remembered us and our drink orders. 10/10 will be returning soon!
Stayed 5 nights in Nov 2024

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Kristin

Stayed 5 nights in Oct 2024

6/10 Okay

Nicholas

Liked: Cleanliness, staff & service
Property was very nice from lobby entrance to the pool and beach. My room 1026 was ok it needed up keeping the paint on the door was peeling the overhead shower was leaking water from pipe over the glass shower door so couldn’t use it, but that still did not prevent the floors from getting wet because the glass shower door allowed water to leak from the bottom. Also the room would get a bad smell from the AC vent unit that I think was coming from the outside bathroom below my room if the vents were connected. Room services food selection could have been better or at least give the option to get Elite room service even if you had to pay for that option to order. Overall everything else was nice the restaurants nice and the staff were really friendly.
Stayed 9 nights in Oct 2024

10/10 Excellent

Saul Eduardo

Stayed 10 nights in Oct 2024

10/10 Excellent

Sylas Konnor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great atmosphere! Makes you feel like family! Lots to do
Stayed 8 nights in Nov 2024

10/10 Excellent

Kefrén

Stayed 3 nights in Oct 2024

10/10 Excellent

Lindsay

Stayed 3 nights in Nov 2024

10/10 Excellent

Marcus

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Nov 2024

10/10 Excellent

Benji

Liked: Staff & service, property conditions & facilities
Can’t complain excellent resort
Stayed 4 nights in Oct 2024

4/10 Poor

Shanesha

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Let’s start off by talking about the rooms. The rooms have a wet smell/ mold smell. When we would leave the room and come back our clothes felt damp. When we got there no one show us to our room (which we change 2 time but like at 4 in total due to the smell). The staff at the front desk is rude and does not have good customer service. At times it came off has racist. To be honest this is the worst hotel I have been to which makes me never want to come back to this country. The only thing they have going for them is the party’s.
Stayed 4 nights in Oct 2024

10/10 Excellent

Mateus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 8 nights in Oct 2024

8/10 Good

Prestige

Liked: Cleanliness, staff & service, property conditions & facilities
The property was good. The steakhouse was the best restaurant.
Stayed 3 nights in Oct 2024

8/10 Good

Robert, Lafayette

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The specific restaurants are less to be desired at all. The buffet restaurant always had different selections of food that were delicious especially the seafood night n prime rib The staff was excellent especially in throwing a surprise bday party for my sister. They went all out. It is wise to tip well for this. which the greatly appreciate n need
Stayed 7 nights in Oct 2024

10/10 Excellent

Cleve

Liked: Cleanliness, amenities
Everything was excellent
Stayed 3 nights in Oct 2024

10/10 Excellent

Hoi Man

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They decorated the room and prepared a cake for a birthday occasion without having to request for one.
Stayed 3 nights in Oct 2024

8/10 Good

Marion

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the entire property and all their staff. The only problem was the smell of the room. It smelled funny. FEBREEZE PLUG INS WILL HELP ALOT. but will definitely stay again.
Stayed 4 nights in Oct 2024