4/10 Poor
Paul, Auburndale
Travelled with family
30 Oct 2024
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I am a frequent traveler and asked the desk clerk to put my wife and me on the 2nd floor and her mom on the first floor being 85. She could not put us on the 2nd floor as she indicated the rooms were blocked this time of year. I did not like this but figured we be OK if the rooms above us remained empty. Yes, this was a slow time of year so figured again we would be safe. Late that night people were checked in the rooms not directly above us, but I was not happy that there was anyone above us. Our last of 3-nights was significantly impacted as the room directly above was now rented...?!? I called to complain about the thin floors and the ridiculous noise from the people above, the night clerk apologized, and noise stopped till 5:30am the next morning when the circus opened above and woke me and my wife up (note my wife is a night worker and she wear ear plugs - she even heard the folks above). Now, I am not complaining that the hotel rented the rooms above us, I am complaining and find in unacceptable that we were not allowed to rent this room above...? As a frequent traveler for my career I know to stay on top and stay far away from elevators and ice machines, this hotel has a great location, but never and I mean never should anyone stay in a ground floor room - very badly insulated and run obviously.
Paul
Stayed 3 nights in Oct 2024