The outside of the building was very cute, reflected the Smokey Mountain theme in colors and design. The inside of our room was very "tired". Ceiling had poor patching, sagging. Bathroom ceiling rust stains, bathroom walls and door had many scratches that needed repainting, along with bulging parts of wall/floor. Floor had paint drips from several colors ago. Tub drained VERY slowly. Bathroom extremely small. Bed covers faded. Box frame was metal-which was weird. Every time I bumped into it, it made a huge clanking sound. Housekeeping brought fresh linens everyday, but never made the beds. I wasn't expecting clean sheets everyday, but thought at least beds would be made. Pool was so-so, quite cold. Breakfast was good, not as many choices as advertised, but still good. Coffee could use improvement - quite watery/weak. Office Staff was friendly for the most part.