2/10 Terrible
Brandon P., Syracuse
6 Feb 2025
Disliked: Cleanliness
**Renter Beware** - Safety and Health Issue
I wish I could give this cabin a better rating. This cabin location and space was very nice. The unfortunate issues we had started at the beginning of check in. The front door appeared to be damaged giving anyone who stayed inside the inability to lock the door to provide safety of my family and belongings. Also when we arrived the back door was open giving the appearance that security was not a high priority. The worst part of this was the water inside the cabin. We found this issue the first 2 hours of our stay. Any use of the sink, shower, toilet of any location in this home created a flood in the main bathroom through the toilet. My only guess was the septic tank was full. The property management team was unresponsive to our emails and phone calls due to their 9-5 business hours Monday-Friday. The next morning my family and I packed out belongings and left due to no water we could use and the lack of communication from the company. After our stay I contacted this company with all manner of photos and documents to help resolve our experience and help with the issues. I have yet to have anyone respond back to our experience with some form of resolution. The only communication is via text with minimal hope. This company has my contact information via emails and phone text (only form of communication they will respond to) in order to make this right. I have never had this experience with any home I have rented from VRBO through out the years.
Brandon P.
Stayed 2 nights in Jan 2025