6/10 Okay
Sandra R.
16 Aug 2022
Disliked: Cleanliness
4th Visit to Pinnacle - Worst Condo Stay
This has been my 4th visit in 2 years to Pinnacle Port and by far this has been the worst condo stay. We knew (there were 7 of us) going into the week that there was an issue with air conditioning. I had been communicating with Pinnacle as I had seen review from stays a few weeks before ours. We were assured that temps would not exceed 78 degrees but unit held at 83 degrees the whole week. I was told that the thermostat needed to be re-calibrated but maintenance never came even after I asked. Thankfully we carried fans to help circulate the air and there were 2 in the unit. Also, the unit was not very clean. I understand that help is hard to come by right now but then there needs to be more time between check out and check in to allow the unit to be cleaned. I'm not sure when the last time the floors and rugs had been cleaned but it was obvious not recently. The furniture was filthy. The off white couch had so many stains you didn't want to sit on it unless it was covered. A chair in the living room had a cushion that was ripped. I know that sounds small but when you see things like that it's obvious that the unit is not being kept up.
Sandra R.
Stayed 7 nights in Jul 2022