6/10 Okay
Heather K.
10 Jul 2024
Disliked: Cleanliness
Will not be renting from Vacasa anymore
The condo was nice upon arrival, location was in a quiet part of PCB. Very spacious unit, beds were comfortable. The balcony is huge and has plenty of seating space. We arrived late on our first day so we just glanced over the condo and made sure there wasn't anything too major. That night we went to use the pull out sofa and noticed there were what looked like blood stains on the mattress cover. We went to take it off but the mattress itself was disgusting and covered in stains. We opted not to use the pull out sofa that night. Also, that same night we went to use the toilet in the master bath and it would not flush. We realized the water was turned off so we turned it back on. Upon turning on the water it made an awful noise and the toilet just continued to run constantly. We had to keep turning it on and off because it was so loud. After walking around the condo on the first day our feet turned black and the floors felt very gross. We wore shoes inside the remainder of our trip. The extra pillows had yellow stains on them. I contacted vacasa the next day and sent them pictures. They said someone would come out and look at the toilet that day. No one ever showed up and no one ever contacted me back. I contacted them again and they said someone would be in contact with me. No one ever contacted me and these issues never got resolved. I will never book a rental that is through vacasa again. I always book VRBO and have never had any issues.
Heather K.
Stayed 3 nights in Jun 2024