4/10 Poor
Craig H.
21 Oct 2024
Liked: Cleanliness
Owner Neglect
Our stay was great outside the unit. The view, location, reservation and booking process, guest services, all A+. Vacasa is awesome. The unit is underwhelming, outdated and uninviting. As you step off the elevator you're greeted by a rusty, dingy, beat up front door with a metal plate over where the deadbolt. Not what you expect when you first see the place where you've been waiting to stay. The primary bedroom door has a hole in it. The ceiling fan in the living room is warped. There's one floor lamp in the den and it looks like it's unable to stand on its own. The sliding glass door lock was broken and the door was almost impossible to open. There wasn't a plug covering the drain in the bathtub. The recliner has visible pink stains all over it. It is smeared on the inside, arms, back, sides. We refused to sit on it. All part of the impression upon arrival! We were very disappointed. But Vacasa had the sliding glass door lock replaced, the door working and a drain cover/plug within 24 hours. Prior to communicating with Vacasa we were looking for other properties. The owners of this property need to take inventory of kitchen and restock. Updates are necessary for lighting, balcony table and chairs, and ceiling fans. Fix the hole in the door and replace the front door or have it painted. The bed is comfortable and the water pressure in the shower is great. There are much better units around OBA for the price.
Craig H.
Stayed 4 nights in Oct 2024