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Crowne Plaza Niagara Falls Fallsview by IHG

3.5 star property

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Photo gallery for Crowne Plaza Niagara Falls Fallsview by IHG

Sauna, hydrotherapy, aromatherapy, hot stone massages
Point of interest
Point of interest
2 restaurants, breakfast served
Children’s activities

Reviews

7.0 out of 10
Good

Popular amenities

  • Parking available
  • Bar
  • Spa
  • Gym
  • Pool

Explore the area

Map
5685 Falls Avenue, Niagara Falls, ON, L2E6W7
  • Oakes Garden Theatre
    ‪2 min walk‬
  • Clifton Hill
    ‪2 min walk‬
  • Queen Victoria Park
    ‪3 min walk‬
  • Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪44 min drive‬

Room options

View all photos for Premium Room, 2 Queen Beds (Niagara Falls View)

View from room

Premium Room, 2 Queen Beds (Niagara Falls View)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds (Niagara Falls View)

Blackout curtains, iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds (Niagara Falls View)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds (Partial Niagara Falls View)

Blackout curtains, iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds (Partial Niagara Falls View)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds (Walk-In Shower)

Blackout curtains, iron/ironing board, WiFi, bed sheets

Standard Room, 2 Double Beds (Walk-In Shower)

  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 Queen Bed (Niagara Falls View)

Blackout curtains, iron/ironing board, WiFi, bed sheets

Premium Room, 1 Queen Bed (Niagara Falls View)

  • Water view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Bedrooms

Blackout curtains, iron/ironing board, WiFi, bed sheets

Suite, 2 Bedrooms

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room

Blackout curtains, iron/ironing board, WiFi, bed sheets

Standard Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Double Beds

Blackout curtains, iron/ironing board, WiFi, bed sheets

Standard Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 Queen Bed

Junior Suite, 1 Queen Bed

Junior Suite, 1 Queen Bed

  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed (Niagara Falls View)

View from room

Standard Room, 1 King Bed (Niagara Falls View)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Mobility Accessible (Accessible Tub)

Blackout curtains, iron/ironing board, WiFi, bed sheets

Standard Room, 1 Queen Bed, Mobility Accessible (Accessible Tub)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

Blackout curtains, iron/ironing board, WiFi, bed sheets

Standard Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Jetted Tub (Niagara Falls View)

Standard Room, 1 King Bed, Jetted Tub (Niagara Falls View)

Standard Room, 1 King Bed, Jetted Tub (Niagara Falls View)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony (Niagara Falls View)

Standard Room, 1 King Bed, Balcony (Niagara Falls View)

Standard Room, 1 King Bed, Balcony (Niagara Falls View)

  • Water view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Blackout curtains, iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (Niagara Falls View)

View from room

Suite, 2 Bedrooms (Niagara Falls View)

  • Water view
  • Sleeps 4
  • 1 Twin Bed

View all photos for Premium Room, 1 King Bed (Niagara Falls View)

View from room

Premium Room, 1 King Bed (Niagara Falls View)

  • Water view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (Niagara Falls View)

Suite, 2 Bedrooms (Niagara Falls View)

Suite, 2 Bedrooms (Niagara Falls View)

  • Water view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Junior Suite, 1 Queen Bed (Niagara Falls View)

Blackout curtains, iron/ironing board, WiFi, bed sheets

Junior Suite, 1 Queen Bed (Niagara Falls View)

  • Water view
  • Sleeps 2
  • 1 Queen Bed

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About this property

Crowne Plaza Niagara Falls Fallsview by IHG

Hotel with 2 restaurants, steps from Oakes Garden Theatre
This hotel features 2 restaurants, a full-service spa, and a casino. A casino shuttle is free. Additionally, a water park (surcharge), an indoor pool, and a fitness center are onsite. Housekeeping is available on request.
Crowne Plaza Niagara Falls Fallsview by IHG offers 234 accommodations with coffee/tea makers and hair dryers. 55-inch flat-screen televisions come with premium cable channels. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is offered on request and refrigerators can be requested.
Recreational amenities at the hotel include a water park (surcharge), an indoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Christienne Fallsview Spa. Services include deep-tissue massages, hot stone massages, facials, and manicures and pedicures. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at Crowne Plaza Niagara Falls Fallsview by IHG. During your stay, you're just a quick walk from Clifton Hill. A free casino shuttle, 2 restaurants, and a full-service spa are available.
  • Drinking and dining options include 2 restaurants, a coffee shop, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Splash around at the water park or swim in the indoor pool
  • Indulge with massages, aromatherapy, or manicures and pedicures at Christienne Fallsview Spa
  • Services include a concierge, tour or ticket assistance, and a porter
  • Onsite recreation includes a gym and a sauna
  • Guests have great things to say about the location and the helpful staff
  • Steps from Oakes Garden Theatre and Fallsview Indoor Waterpark
  • Free casino shuttle service
Crowne Plaza Niagara Falls Fallsview by IHG offers its guests a full-service spa, a water park (surcharge), and an indoor pool. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge.

Business amenities include a business center and meeting rooms. Event space at this hotel measures 7578 square feet (704 square meters) and includes conference space. A casino, a fitness center, and a sauna are also featured at Crowne Plaza Niagara Falls Fallsview by IHG. For a fee, parking is available.

For a fee, guests can enjoy buffet breakfast daily from 8:00 AM to 10:30 AM.
The Rainbow Room - This restaurant serves breakfast and lunch.
Prime Steakhouse - This steakhouse serves dinner only. Open daily.
Starbucks - Onsite coffee shop. Open daily.

Languages

Chinese (Mandarin), English, Hindi

Property amenities

Internet

  • Available in all rooms: WiFi

Parking and public transport

  • Self parking on site (CAD 40 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Free casino shuttle

Food and drink

  • Buffet breakfast available for a fee daily 8:00 AM–10:30 AM: CAD 24.95 for adults and CAD 14.95 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar

Restaurants on site

  • The Rainbow Room
  • Prime Steakhouse
  • Starbucks

Things to do

  • Arcade/games room
  • Evening entertainment
  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Sauna
  • Shopping
  • Water park access (surcharge)

Family friendly

  • Arcade/games room
  • Indoor pool
  • Fridge (on request)

Conveniences

  • Ballroom
  • Lift
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Housekeeping (on request)
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space (7578 square feet)
  • Meeting rooms

Spa

  • Aromatherapy
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Sauna
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Handrails in stairwells
  • Visual alarms in hallways
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 40 casino gaming tables
  • 1700 casino slot machines
  • Casino (95000 square feet of space)
  • Casino VIP room

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Heating

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • 55-inch flat-screen TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Fridge (on request)

More

  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 4 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The property will be renovating from February 25 2025 to March 31 2025 (completion date subject to change). The following areas are affected:
  • Fitness facilities
  • Swimming pool
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100 per accommodation, per night
  • 7.90 percent destination fee will be charged
  • Resort fee: CAD 18.03 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • In-room bottled water
  • In-room coffee
  • Internet access
  • Newspaper
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CAD 24.95 for adults and CAD 14.95 for children
  • Self parking fee: CAD 40 per night (in/out privileges)
  • An in-room refrigerator is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 9 AM to 9 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Hotel Niagara Falls Fallsview
Crowne Plaza Niagara Falls Fallsview
Crowne Plaza Niagara Falls - Fallsview Hotel Niagara Falls
Niagara Falls Crowne Plaza
Crowne Plaza Niagara Falls Fallsview Hotel
Crowne Plaza Niagara Falls Fallsview
Crowne Plaza Niagara Falls Fallsview by IHG Hotel
Crowne Plaza Niagara Falls Fallsview an IHG Hotel
Crowne Plaza Niagara Falls Fallsview by IHG Niagara Falls
Crowne Plaza Niagara Falls Fallsview by IHG Hotel Niagara Falls

Crowne Plaza Niagara Falls Fallsview by IHG Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 535 out of 1792 reviews
Rating 8 - Good. 424 out of 1792 reviews
Rating 6 - Okay. 320 out of 1792 reviews
Rating 4 - Poor. 251 out of 1792 reviews
Rating 2 - Terrible. 262 out of 1792 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Dipsanta

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Old world charm at its best, with all the modern amenities that you want.
Stayed 1 night in Nov 2024

6/10 Okay

Samantha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was 2 Queen with a view but very small and we hardly had a spot for our stroller. Our door lock was also hanging by a screw which was not ideal, and we can hear our neighbours talking quite easily. Tried for an upgrade but unfortunately sold out. Did however love the easy access everywhere, pool happened to be empty for us to use alone, and decorated nicely for Christmas.
Stayed 1 night in Nov 2024

2/10 Terrible

Vivek, Mississauga

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Very dirty room.. looks like 100 years old.. not recommended.. there was insects in washroom…
Stayed 1 night in Nov 2024

8/10 Good

Yanelle Caridad

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Nice view of Niagra Falls.
Stayed 2 nights in Nov 2024

2/10 Terrible

Hollin

Stayed 1 night in Nov 2024

10/10 Excellent

karine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing ! Had a reservation and they upgraded me because my room was in reno. No additional cost. They were very friendly and very ncie !
Stayed 1 night in Nov 2024

2/10 Terrible

Sonia

Stayed 1 night in Nov 2024

8/10 Good

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Barb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Thw Crowne Plaza Niagara Falla Canada
This was our 4th time staying at Crownw Plaza Niagara Falls and we dont want to stay anywhere else. It is just the best place to stay.
Stayed 4 nights in Nov 2024

10/10 Excellent

Ryanmn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and friendly staff! Would recommend.
Stayed 1 night in Nov 2024

10/10 Excellent

shivananda, north york

Travelled with family
Liked: Cleanliness, staff & service, amenities
Needs more elevators in the property especially going up pass the 8th floor. One elevator is Definately not enough especially the fact that’s it’s also a small elevator
Stayed 1 night in Nov 2024

10/10 Excellent

Thomas

Liked: Staff & service, room comfort
Front Desk Service was amazing as well as the Prime Steakhouse service. They are going through some renovations now, but should be amazing when finished.
Stayed 2 nights in Nov 2024

4/10 Poor

Angeline

Liked: Cleanliness
Disliked: Property conditions & facilities
Dark hallway . Old carpet
Stayed 2 nights in Sep 2024

6/10 Okay

Shams

Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

2/10 Terrible

Antonia, Toronto

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a fan noise in the room at all times. Early morning we could hear drilling and hammering. I realize the hotel is under renovations, however they shouldn't have booked us in a room next to one being renovated. There were rooms available and they should have taken this into consideration. Crowne's are supposed to be reputable hotels. We were extremely disappointed. If I didn't book with Expedia I would have demanded an total refund from the hotel.
Stayed 1 night in Nov 2024

8/10 Good

John M. Sposito

Stayed 2 nights in Oct 2024

6/10 Okay

Marzena

Travelled with group
Liked: Staff & service
While the reception area was stunning, the rooms could use an upgrade as they felt a bit outdated. The hotel is conveniently located, and breakfast on the 10th floor was definitely a highlight. However, we were disappointed by the steep charges for parking, which felt excessive and left a sour note at the end of our stay
Stayed 1 night in Oct 2024

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Azalfa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Aug 2024

2/10 Terrible

Scott

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Rooms were hot no a/c. No hot water.
Stayed 1 night in Oct 2024

10/10 Excellent

Kimesha

Travelled with partner
Liked: Cleanliness, staff & service
We loved being close to everything. Beautiful view of both falls. Walkable and enjoy Clifton Hill.
Stayed 1 night in Oct 2024

10/10 Excellent

Vanessa

Stayed 1 night in Oct 2024

2/10 Terrible

Lorrilee

Stayed 1 night in Oct 2024

4/10 Poor

Alma

Travelled with family
Liked: Cleanliness, staff & service
Convinient around the attraction
Stayed 2 nights in Oct 2024

2/10 Terrible

Sofia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty, heater did not work, no hot water, flies inside the room.
Stayed 2 nights in Oct 2024