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Crowne Plaza Niagara Falls Fallsview, an IHG Hotel

3.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Crowne Plaza Niagara Falls Fallsview, an IHG Hotel

Sauna, hydrotherapy, aromatherapy, hot stone massages
Point of interest
Point of interest
2 restaurants, breakfast served
Children’s activities

Reviews

7.0 out of 10

Good

Popular amenities

  • Parking available
  • Bar
  • Spa
  • Gym
  • 24/7 front desk
  • Breakfast available

Explore the area

Map
5685 Falls Avenue, Niagara Falls, ON, L2E6W7
  • Clifton Hill
    2 min walk
  • Queen Victoria Park
    3 min walk
  • Fallsview Indoor Waterpark
    3 min walk
  • Buffalo, NY (BUF-Buffalo Niagara Intl.)
    36 min drive

Room options

View all photos for Premium Room, 2 Queen Beds, View (Niagara Falls View)

View from room

Premium Room, 2 Queen Beds, View (Niagara Falls View)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, View (Niagara Falls View)

Blackout curtains, iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds, View (Niagara Falls View)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, View

Blackout curtains, iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds, View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds (Walk In Shower)

Blackout curtains, iron/ironing board, WiFi, bed sheets

Standard Room, 2 Double Beds (Walk In Shower)

  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 Queen Bed, View (Niagara Falls View)

Blackout curtains, iron/ironing board, WiFi, bed sheets

Premium Room, 1 Queen Bed, View (Niagara Falls View)

  • Water view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Bedrooms

Blackout curtains, iron/ironing board, WiFi, bed sheets

Suite, 2 Bedrooms

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room

Blackout curtains, iron/ironing board, WiFi, bed sheets

Standard Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Double Beds

Blackout curtains, iron/ironing board, WiFi, bed sheets

Standard Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 Queen Bed

Junior Suite, 1 Queen Bed

Junior Suite, 1 Queen Bed

  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, View (Niagara Falls View)

View from room

Standard Room, 1 King Bed, View (Niagara Falls View)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility, Access Tub)

Blackout curtains, iron/ironing board, WiFi, bed sheets

Standard Room, 1 Queen Bed, Accessible (Mobility, Access Tub)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

Blackout curtains, iron/ironing board, WiFi, bed sheets

Standard Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Jetted Tub, View (Niagara Falls View)

Standard Room, 1 King Bed, Jetted Tub (Niagara Falls View)

Standard Room, 1 King Bed, Jetted Tub, View (Niagara Falls View)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony, View (Niagara Falls View)

Standard Room, 1 King Bed, Balcony (Niagara Falls View)

Standard Room, 1 King Bed, Balcony, View (Niagara Falls View)

  • Water view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Blackout curtains, iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, View (Niagara Falls View)

View from room

Suite, 2 Bedrooms, View (Niagara Falls View)

  • Water view
  • Sleeps 4
  • 1 Twin Bed

View all photos for Premium Room, 1 King Bed, View (Niagara Falls View)

View from room

Premium Room, 1 King Bed, View (Niagara Falls View)

  • Water view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, View (Niagara Falls View)

Suite, 2 Bedrooms, View (Niagara Falls View)

Suite, 2 Bedrooms, View (Niagara Falls View)

  • Water view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Junior Suite, 1 Queen Bed, View (Niagara Falls View)

Blackout curtains, iron/ironing board, WiFi, bed sheets

Junior Suite, 1 Queen Bed, View (Niagara Falls View)

  • Water view
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

Embassy Suites by Hilton Niagara Falls Fallsview

Pool
Hot tub
Breakfast included
Restaurant
4.0 out of 5, Very good, (11013)
The price is €148
for 1 room
includes taxes & fees
14 Jan - 15 Jan
Embassy Suites by Hilton Niagara Falls Fallsview

About this property

Crowne Plaza Niagara Falls Fallsview, an IHG Hotel

Hotel with 2 restaurants, steps from Oakes Garden Theatre
This hotel features 2 restaurants, a full-service spa, and a casino. A casino shuttle is free. Other amenities include a water park (surcharge), a fitness center, and a bar/lounge. Housekeeping is available on request.
Crowne Plaza Niagara Falls Fallsview, an IHG Hotel offers 234 accommodations with coffee/tea makers and hair dryers. 55-inch flat-screen televisions come with premium cable channels. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is offered on request and refrigerators can be requested.
Recreational amenities at the hotel include a water park (surcharge), a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Christienne Fallsview Spa. Services include deep-tissue massages, hot stone massages, facials, and manicures and pedicures. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at Crowne Plaza Niagara Falls Fallsview, an IHG Hotel. During your stay, you're just a quick walk from Clifton Hill. A free casino shuttle, 2 restaurants, and a full-service spa are available.
  • Drinking and dining options include 2 restaurants, a coffee shop, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Splash around at the water park
  • Indulge with manicures and pedicures, massages, or hydrotherapy at Christienne Fallsview Spa
  • Services include a concierge, tour or ticket assistance, and a porter
  • Onsite recreation includes a gym and a sauna
  • Guests have great things to say about the location and the helpful staff
  • Steps from Oakes Garden Theatre and Fallsview Indoor Waterpark
  • Free casino shuttle service
Crowne Plaza Niagara Falls Fallsview, an IHG Hotel offers its guests a full-service spa, a water park (surcharge), and a sauna. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge.

Business amenities include a business center and meeting rooms. Event space at this hotel measures 7578 square feet (704 square meters) and includes conference space. A casino, a fitness center, and spa services are also featured at Crowne Plaza Niagara Falls Fallsview, an IHG Hotel. For a fee, parking is available.

For a fee, guests can enjoy buffet breakfast daily from 8:00 AM to 10:30 AM.
The Rainbow Room - This restaurant serves breakfast and lunch.
Prime Steakhouse - This steakhouse serves dinner only. Open daily.
Starbucks - Onsite coffee shop. Open daily.

Languages

Chinese (Mandarin), English, Hindi

Property amenities

Internet

  • Available in all rooms: WiFi

Parking and public transport

  • Self parking on site (CAD 40 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Free casino shuttle

Food and drink

  • Buffet breakfast available for a fee daily 8:00 AM–10:30 AM: CAD 24.95 for adults and CAD 14.95 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar

Restaurants on site

  • The Rainbow Room
  • Prime Steakhouse
  • Starbucks

Things to do

  • Arcade/games room
  • Evening entertainment
  • Fitness centre
  • Full-service spa
  • Sauna
  • Shopping
  • Water park access (surcharge)

Family friendly

  • Arcade/games room
  • Fridge (on request)

Conveniences

  • Ballroom
  • Lift
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Housekeeping (on request)
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space (7578 square feet)
  • Meeting rooms

Spa

  • Aromatherapy
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Sauna
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Handrails in stairwells
  • Visual alarms in hallways
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 40 casino gaming tables
  • 1700 casino slot machines
  • Casino (95000 square feet of space)
  • Casino VIP room

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Heating

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • 55-inch flat-screen TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Fridge (on request)

More

  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 4 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The property will be renovating from October 9 2024 to December 19 2024 (completion date subject to change). The following areas are affected:
  • Hallway
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100 per accommodation, per night
  • 7.90 percent destination fee will be charged
  • Resort fee: CAD 18.03 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • In-room bottled water
  • In-room coffee
  • Internet access
  • Newspaper
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CAD 24.95 for adults and CAD 14.95 for children
  • Self parking fee: CAD 40 per night (in/out privileges)
  • An in-room refrigerator is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 9 AM to 9 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Hotel Niagara Falls Fallsview
Crowne Plaza Niagara Falls Fallsview
Crowne Plaza Niagara Falls - Fallsview Hotel Niagara Falls
Niagara Falls Crowne Plaza
Crowne Plaza Niagara Falls Fallsview Hotel
Crowne Plaza Niagara Falls Fallsview
Crowne Plaza Niagara Falls Fallsview, an IHG Hotel Hotel
Crowne Plaza Niagara Falls Fallsview, an IHG Hotel Niagara Falls

Crowne Plaza Niagara Falls Fallsview, an IHG Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 538 out of 1813 reviews" "
Rating 8 - Good. 434 out of 1813 reviews" "
Rating 6 - Okay. 328 out of 1813 reviews" "
Rating 4 - Poor. 251 out of 1813 reviews" "
Rating 2 - Terrible. 262 out of 1813 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is right down by the American falls. We had two great rooms booked. They were very clean and comfortable . Parking was extra but a breeze to utilize in busy Niagara Falls. The staff were pleasant and helpful . We added the breakfast to our stay and it was worth the extra money ..very good buffet. Although the hotel is older compared to others I would highly recommend you stay there !
Stayed 1 night in Jul 2024

8/10 Good

Julia

Liked: Cleanliness, staff & service
It was close to the Falls! Bathroom, though clean did have black mould and it didn’t have convenience of a counter or shelves
Stayed 2 nights in Sep 2024

4/10 Poor

ansar

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
did not like the cleanliness area is great
Stayed 1 night in Sep 2024

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Parking is a lot! But Me and my family had a great time!!!
Stayed 3 nights in Aug 2024

2/10 Terrible

Fe

Stayed 2 nights in Aug 2024

8/10 Good

SANDY, COUNTRYSIDE

Liked: Cleanliness
The property is conveniently located. It seems they tried to remodel but did it poorly. The a/c unit ratlled from day one and wasn’t cooling needed. We asked for someone to come by and fix it severaltimes, but were unsuccessful. Until our last night, that they said they would move us to another room, at that time, it was pointless, so they gave us a credit towards the car parking fees. They need to work a little harder on their remodeling, customer service, and updating their breakfast selections. The fee per person is $30 for an ok repetitive breakfast. The servers are courteous and try hard to please the guests. The view from the dining room on the 10th floor is amazing.
Stayed 3 nights in Sep 2024

8/10 Good

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was quite, close to shopping and attractions.
Stayed 4 nights in Sep 2024

10/10 Excellent

Alisha, lakewood

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Sep 2024

8/10 Good

Phillip

Liked: Staff & service
Stayed 3 nights in Sep 2024

8/10 Good

Lourdes

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean hotel the staff rosa was very nice to us
Stayed 2 nights in Sep 2024

8/10 Good

Robert

Stayed 3 nights in Jun 2024

10/10 Excellent

Marianne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location by the falls. Very clean and staff friendly
Stayed 2 nights in Sep 2024

2/10 Terrible

mariya

Stayed 1 night in Sep 2024

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, amenities
Loved the hotel and definitely get the balcony
Stayed 2 nights in Sep 2024

10/10 Excellent

Almond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location
Stayed 1 night in Sep 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Rosa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good, just the building need renovations, looks old. Clean, classy beautiful place and good staff!
Stayed 1 night in Sep 2024

8/10 Good

Prem Sarit

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Liked the location & staff service. Room facilities could have been better
Stayed 1 night in Sep 2024

4/10 Poor

Élissa

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The property is very outdated, the toilet was broken, the elevator conditions are terrifying, the hotel itself is far from clean and we were lucky enough to have room neighbors blasting music till midnight.
Stayed 2 nights in Sep 2024

10/10 Excellent

Rosalie

Liked: Cleanliness
Stayed 2 nights in Sep 2024

8/10 Good

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Our only negative was the size of the room. We could barely walk around the bed so retiring and getting up was a bit tight.
Stayed 1 night in Sep 2024

4/10 Poor

Heather

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Emmanuel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What i like the most is that everything was close and service was good the only thing i did not like is the fact there is no refrigirator in the room so it is hard to keep food
Stayed 2 nights in Sep 2024