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Crowne Plaza Niagara Falls Fallsview, an IHG Hotel

3.5 star property

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Crowne Plaza Niagara Falls Fallsview, an IHG Hotel

Sauna, hydrotherapy, aromatherapy, hot stone massages
Point of interest
Children’s activities
2 restaurants, breakfast served
Point of interest

Reviews

7.0 out of 10
Good

Popular amenities

  • Parking available
  • Bar
  • Spa
  • Gym
  • 24/7 front desk
  • Breakfast available

Explore the area

Map
5685 Falls Avenue, Niagara Falls, ON, L2E6W7
  • Oakes Garden Theatre
    ‪2 min walk‬
  • Clifton Hill
    ‪2 min walk‬
  • Queen Victoria Park
    ‪3 min walk‬
  • Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪36 min drive‬

Room options

View all photos for Premium Room, 2 Queen Beds (Niagara Falls View)

View from room

Premium Room, 2 Queen Beds (Niagara Falls View)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds (Niagara Falls View)

Blackout curtains, iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds (Niagara Falls View)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds (Partial Niagara Falls View)

Blackout curtains, iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds (Partial Niagara Falls View)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds (Walk-In Shower)

Blackout curtains, iron/ironing board, WiFi, bed sheets

Standard Room, 2 Double Beds (Walk-In Shower)

  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 Queen Bed (Niagara Falls View)

Blackout curtains, iron/ironing board, WiFi, bed sheets

Premium Room, 1 Queen Bed (Niagara Falls View)

  • Water view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Bedrooms

Blackout curtains, iron/ironing board, WiFi, bed sheets

Suite, 2 Bedrooms

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room

Blackout curtains, iron/ironing board, WiFi, bed sheets

Standard Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Double Beds

Blackout curtains, iron/ironing board, WiFi, bed sheets

Standard Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 Queen Bed

Junior Suite, 1 Queen Bed

Junior Suite, 1 Queen Bed

  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed (Niagara Falls View)

View from room

Standard Room, 1 King Bed (Niagara Falls View)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Mobility Accessible (Accessible Tub)

Blackout curtains, iron/ironing board, WiFi, bed sheets

Standard Room, 1 Queen Bed, Mobility Accessible (Accessible Tub)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

Blackout curtains, iron/ironing board, WiFi, bed sheets

Standard Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Jetted Tub (Niagara Falls View)

Standard Room, 1 King Bed, Jetted Tub (Niagara Falls View)

Standard Room, 1 King Bed, Jetted Tub (Niagara Falls View)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony (Niagara Falls View)

Standard Room, 1 King Bed, Balcony (Niagara Falls View)

Standard Room, 1 King Bed, Balcony (Niagara Falls View)

  • Water view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Blackout curtains, iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (Niagara Falls View)

View from room

Suite, 2 Bedrooms (Niagara Falls View)

  • Water view
  • Sleeps 4
  • 1 Twin Bed

View all photos for Premium Room, 1 King Bed (Niagara Falls View)

View from room

Premium Room, 1 King Bed (Niagara Falls View)

  • Water view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (Niagara Falls View)

Suite, 2 Bedrooms, View (Niagara Falls View)

Suite, 2 Bedrooms (Niagara Falls View)

  • Water view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Junior Suite, 1 Queen Bed (Niagara Falls View)

Blackout curtains, iron/ironing board, WiFi, bed sheets

Junior Suite, 1 Queen Bed (Niagara Falls View)

  • Water view
  • Sleeps 2
  • 1 Queen Bed

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View from property

Sheraton Fallsview Hotel

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The price is €199
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includes taxes & fees
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About this property

Crowne Plaza Niagara Falls Fallsview, an IHG Hotel

Hotel with 2 restaurants, steps from Oakes Garden Theatre
This hotel features 2 restaurants, a full-service spa, and a casino. A casino shuttle is free. Other amenities include a water park (surcharge), a fitness center, and a bar/lounge. Housekeeping is available on request.
Crowne Plaza Niagara Falls Fallsview, an IHG Hotel offers 234 accommodations with coffee/tea makers and hair dryers. 55-inch flat-screen televisions come with premium cable channels. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is offered on request and refrigerators can be requested.
Recreational amenities at the hotel include a water park (surcharge), a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Christienne Fallsview Spa. Services include deep-tissue massages, hot stone massages, facials, and manicures and pedicures. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at Crowne Plaza Niagara Falls Fallsview, an IHG Hotel. During your stay, you're just a quick walk from Clifton Hill. A free casino shuttle, 2 restaurants, and a full-service spa are available.
  • Drinking and dining options include 2 restaurants, a coffee shop, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Splash around at the water park
  • Indulge with hydrotherapy, manicures and pedicures, or facials at Christienne Fallsview Spa
  • Services include a concierge, tour or ticket assistance, and a porter
  • Onsite recreation includes a gym and a sauna
  • Guests have great things to say about the helpful staff and the location
  • Steps from Oakes Garden Theatre and Fallsview Indoor Waterpark
  • Free casino shuttle service
Crowne Plaza Niagara Falls Fallsview, an IHG Hotel offers its guests a full-service spa, a water park (surcharge), and a sauna. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge.

Business amenities include a business center and meeting rooms. Event space at this hotel measures 7578 square feet (704 square meters) and includes conference space. A casino, a fitness center, and spa services are also featured at Crowne Plaza Niagara Falls Fallsview, an IHG Hotel. For a fee, parking is available.

For a fee, guests can enjoy buffet breakfast daily from 8:00 AM to 10:30 AM.
The Rainbow Room - This restaurant serves breakfast and lunch.
Prime Steakhouse - This steakhouse serves dinner only. Open daily.
Starbucks - Onsite coffee shop. Open daily.

Languages

Chinese (Mandarin), English, Hindi

Property amenities

Internet

  • Available in all rooms: WiFi

Parking and public transport

  • Self parking on site (CAD 40 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Free casino shuttle

Food and drink

  • Buffet breakfast available for a fee daily 8:00 AM–10:30 AM: CAD 24.95 for adults and CAD 14.95 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar

Restaurants on site

  • The Rainbow Room
  • Prime Steakhouse
  • Starbucks

Things to do

  • Arcade/games room
  • Evening entertainment
  • Fitness centre
  • Full-service spa
  • Sauna
  • Shopping
  • Water park access (surcharge)

Family friendly

  • Arcade/games room
  • Fridge (on request)

Conveniences

  • Ballroom
  • Lift
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Housekeeping (on request)
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space (7578 square feet)
  • Meeting rooms

Spa

  • Aromatherapy
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Sauna
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Handrails in stairwells
  • Visual alarms in hallways
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 40 casino gaming tables
  • 1700 casino slot machines
  • Casino (95000 square feet of space)
  • Casino VIP room

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Heating

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • 55-inch flat-screen TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Fridge (on request)

More

  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 4 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100 per accommodation, per night
  • 7.90 percent destination fee will be charged
  • Resort fee: CAD 18.03 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • In-room bottled water
  • In-room coffee
  • Internet access
  • Newspaper
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CAD 24.95 for adults and CAD 14.95 for children
  • Self parking fee: CAD 40 per night (in/out privileges)
  • An in-room refrigerator is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 9 AM to 9 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Hotel Niagara Falls Fallsview
Crowne Plaza Niagara Falls Fallsview
Crowne Plaza Niagara Falls - Fallsview Hotel Niagara Falls
Niagara Falls Crowne Plaza
Crowne Plaza Niagara Falls Fallsview Hotel
Crowne Plaza Niagara Falls Fallsview
Crowne Plaza Niagara Falls Fallsview, an IHG Hotel Hotel
Crowne Plaza Niagara Falls Fallsview, an IHG Hotel Niagara Falls

Crowne Plaza Niagara Falls Fallsview, an IHG Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 542 out of 1811 reviews" "
Rating 8 - Good. 432 out of 1811 reviews" "
Rating 6 - Okay. 326 out of 1811 reviews" "
Rating 4 - Poor. 250 out of 1811 reviews" "
Rating 2 - Terrible. 261 out of 1811 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Scott

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Rooms were hot no a/c. No hot water.
Stayed 1 night in Oct 2024

10/10 Excellent

Kimesha

Travelled with partner
Liked: Cleanliness, staff & service
We loved being close to everything. Beautiful view of both falls. Walkable and enjoy Clifton Hill.
Stayed 1 night in Oct 2024

10/10 Excellent

Vanessa

Stayed 1 night in Oct 2024

2/10 Terrible

Lorrilee

Stayed 1 night in Oct 2024

4/10 Poor

Alma

Travelled with family
Liked: Cleanliness, staff & service
Convinient around the attraction
Stayed 2 nights in Oct 2024

2/10 Terrible

Sofia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty, heater did not work, no hot water, flies inside the room.
Stayed 2 nights in Oct 2024

6/10 Okay

Erika

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2024

2/10 Terrible

Kareema

Travelled with family, Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Shower filled up the tub making up very inconvenient. I tried taking a nap and the noise coming from upstairs sounded like the building was coming done. Nowhere was it posted informing guests there would be construction. For an old hotel the fees are extremely ridiculous. Choose another hotel the Crowne is horrible
Stayed 3 nights in Oct 2024

4/10 Poor

Michael

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Joseph

Liked: Cleanliness, amenities
Great place
Stayed 2 nights in Oct 2024

4/10 Poor

THOMAS

Liked: Cleanliness
Disliked: Room comfort
Heat needed improvement
The heat was not working properly so the room was cold. Water for shower took a long time to get warm, never hot. When shower was in use the smoke detector went off. Bed was comfortable and balcony nice
Stayed 1 night in Oct 2024

10/10 Excellent

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with amazing views and close to literally everything you could want and more
Stayed 3 nights in Oct 2024

2/10 Terrible

Rick

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed on the 11 floor, Sewage gas coming up from the pipes who room smells, stuck for to days . leaking water also in the bathroom. How keeping come in our room at 9am while we were sleeping. Terrible experience with the hotel was offered nothing for the inconveniences.
Stayed 2 nights in Oct 2024

10/10 Excellent

Nicole

Stayed 1 night in Oct 2024

2/10 Terrible

Natalie

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Sheets on bed wet. Room dirty and not what i booked.
Stayed 1 night in Oct 2024

6/10 Okay

Vivian

Travelled with family and small children
Disliked: Staff & service, amenities
Checked in late night last minute. Understandable maybe short of staff. However, when I called the concierge for toothbrushes, they said be there in 20 mins, we waited for over 2hrs for them to come. The bathroom is noisy too, you can hear your neighbour flushing toilet and water running in their showers.
Stayed 1 night in Oct 2024

8/10 Good

JOSE DE JESUS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property but they didn't offer microwave and minibar in room.
Stayed 1 night in Oct 2024

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Oct 2024

6/10 Okay

Cynthia

Travelled with family
Very over priced for the features it offers. Bathrooms were tight. Breakfast buffet was awesome.
Stayed 1 night in Oct 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here
I do not ever write reviews. Sadly, this hotel was so disappointing. We had no heat in the room. We tried bumping it up to 80, but it didn't matter. The front desk said sorry and that they were renovating.
Stayed 1 night in Oct 2024

2/10 Terrible

Sabita

Disliked: Cleanliness, staff & service, property conditions & facilities
we did not stay at the hotel last night. The hotel was terrible no heat no water no toilet paper. Everything was so horrible.. We checked out
Stayed 1 night in Oct 2024

10/10 Excellent

svetlana

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
I often stay in this hotel. Rooms are big and clean. Beds are comfy and swimming pool is always open.
Stayed 1 night in Oct 2024

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was really nice. It was apparent that there had been renovations ... the lobby, hallways, lighting - all tastefully done. The water had to be off for a few hours each day but there was plenty of notice. Beds were very comfortable and we had a view of the falls, as well as being able to see the fireworks from our room. I recommend the restaurant on the 10th floor for dinner and the breakfast buffet was wonderful.
Stayed 2 nights in Oct 2024

6/10 Okay

Wenmei

Liked: Cleanliness, staff & service
Poor tiny room
Stayed 1 night in Oct 2024