2/10 Terrible
Mary W.
16 Aug 2024
Disliked: Cleanliness
Awful
Carpet is stained all over and smells like dog pee. Toilet leaked , not enough towels , kitchen towels no laundry detergent, no garbage bags,no pot for upstairs coffee maker, no complimentary coffee,there is a chair lift to get to the downstairs that is dangerous to maneuver around especially for the elderly like myself who has knee problems and I’m in my 70s. There is no upstairs shower or tub so had to go downstairs to shower. I contacted Vacasa five times with the only response was our first day here to say please find us another place. Never heard back. The only time was when we first got here and the upstairs bathroom rug was wet from a leaky toilet . The second day we were here Jack did come out to give us towels and fix the toilet leak if it weren’t for him we wouldn’t have been able to stay. We tried looking to find other sites to stay after not getting any help from Vacasa. We will never use any of their homes again as after trying to contact daily with no response. Thank you Jack for your help at least you were responsive to what we needed our first day. Also the jacuzzi tub emitted blak crud and could not be used. We asked to be compensated but got no respond s after five attempts
Mary W.
Stayed 6 nights in Aug 2024