4/10 Poor
Verified traveller
Business traveller
13 Sept 2024
Disliked: Staff & service, amenities, property conditions & facilities
I don’t usually leave reviews unless it was extraordinary, but I can’t let this one go. The place was old and in desperate need of repair. There was NEVER anyone at the desk. There was a bell there to ring for service. FOUR different times I had to go to the desk because our room key cards wouldn’t work (three of those in the same day.) I stood there ringing that bell one time for ten minutes and no one came, even though I could hear them talking not ten feet away. One day I went to the patio outside the pool to relax and read only to discover I was locked out. The door to go back in needed an actual key, not a key card. So I called the hotel number and when the front desk answered I asked them to come let me in. The lady couldn’t figure out where I was because she said she didn’t even know there was a patio (even though you could see it from the front desk.) they never once in 3 days emptied our garbage or brought us clean towels, even though I left the trash basket outside of our room. I could go on but I think you get the message. I give this place 3 stars out of 10.
Verified traveller
Stayed 3 nights in Sep 2024