You'll have the entire apartment to yourself and will only share it with other guests in your party.
Suites You Platinum
Apartments with kitchens, a short walk to Gran Via
Express check-out and free WiFi in public areas are available at this smoke-free apartment building. Each apartment features free WiFi and a kitchen with a refrigerator, a stovetop, and a microwave. A flat-screen TV, a coffee/tea maker, and a hair dryer are among the other amenities available to guests.
Suites You Platinum offers 9 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations at this 3-star apartment have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers.
This Madrid apartment provides complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms.
During your stay at Suites You Platinum, you're just a quick walk from Gran Via. Free WiFi in public areas and a roundtrip airport shuttle (surcharge) are available. This comfortable apartment building has 9 apartments. Each apartment includes amenities such as free WiFi and a kitchen.
Each apartment offers a kitchen, a flat-screen TV, and a refrigerator
Free WiFi
Services include luggage storage
Just a 3-minute walk from Gran Via and 7 minutes by foot from Puerta del Sol
Airport shuttle service available for a fee
As a guest of Suites You Platinum, you'll find express check-out and an elevator. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee.
This 3-star Madrid apartment is smoke free.
Languages
English, French, German, Italian, Spanish
Property amenities
Internet
Free WiFi
Parking and transport
Limited on-site parking
Height restrictions apply for on-site parking
Off-site parking within 1476 ft (EUR 20 per night), from 11:00 AM to 3:00 PM; booking required
24-hour return airport shuttle (surcharge)
Airport shuttle on request
Kitchen
Fridge (mini)
Stovetop
Microwave
Cookware/dishes/utensils
Coffee/tea maker
Electric kettle
Bedrooms
Bed sheets provided
Bathrooms
Shower
Towels provided
Hairdryer
Entertainment
Flat-screen TV
Comfort
Air conditioning
Heating
Pets
Service animals only (pets not allowed)
Suitability/Accessibility
Lift
Soundproofing
Smoke-free property
Services and conveniences
Luggage storage
Blackout curtains
Mobile key entry
Location highlights
Near a metro station
Near a train station
In the shopping district
In the city centre
Safety features
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
First aid kit
General
9 rooms
Policies
Check-in
Check-in from 2:00 PM - 7:00 PM and 2:00 PM - 7:00 PM
Minimum check-in age: 18
Check-out
Check-out before 11:00 AM
Contactless check-out available
Express check-out available
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and smart lock details; access will be through a private entrance
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
Guests are required to download the property's Stay My Way mobile app before check-in
Access methods
Private entrance, smart lock
Pets
No pets allowed, but service animals are welcome
Children and extra beds
Children are welcome.
Cribs (infant beds) are not available.
Payment types at the property
Important information
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Airport shuttle fee: EUR 40 per vehicle (one-way)
Nearby parking fee: EUR 20 per night (1476 ft away; open 11:00 AM to 3:00 PM)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
You need to know
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a first aid kit
This property is professionally cleaned
Suites You Platinum offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests planning to arrive outside of normal check-in hours will receive an email before arrival with check-in information and smart lock details. Guests can access their accommodation through a private entrance. Guests are required to download the property's Stay My Way mobile app before check-in.
We should mention
Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Property is also known as
Suites You Apartment Madrid
Suites You Apartment
Suites You Madrid
Suites You Platinum Madrid
Suites You Platinum Apartment
Suites You Platinum Apartment Madrid
Suites You Platinum Reviews
Reviews
7.6
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The stay was very comfortable. The room was clean and kept in a proper condition. The access to the apartment although explained via a message, however due to multiple entry doors it took a while to figure out how the access was to the room the first time. The best thing was the location of the building apartment which was very close to the main attractions and the market place.
Location was excellent for us as our son who is studying abroad was just one floor up. They advertised air conditioning, but it didn’t work and they didn’t attempt to fix it. We had issues with check in as the unlock access code was not activated and communication was an issue. They said to text on what’s AP, but didn’t respond.
Stephen
Stayed 3 nights in May 2024
6/10 Okay
Lucia
Travelled with family, Travelled with family and small children
Check in was an extremely frustrating process. We landed and we’re hungry but just trying to get in. The first door to the actual building does not lock (just push it to open) it has foil in the lock to prevent it from locking when you close it. Then the floors are not numbered and the doors on the floors are not numbered which gets confusing to figure out where you are suppose to go. The instructions don’t indicate to walk up until you see a door with CH. that would have been extremely helpful. Also, the instructions to which wifi code to use is not clear. I wish they would have said to use the second code because I didn’t know there were more doors inside this second door. Lastly, I kept messaging with them and luckily I know Spanish so I was able to text to communicate but when I would try to call she wouldn’t answer just let it ring and say to text her. A phone call would have been a lot faster and easier and prevented the 15 minutes we stood at the door trying to get in. The good thing about this is the room is actually comfortable and looks as described and in a great location with a great restaurant right next to the main door.
Very accesible to restaurants, Bars and points of interest to visit.
Verified traveller
Stayed 3 nights in Jun 2021
2/10 Terrible
Valerio
Travelled with family
14 Feb 2021
Disliked: Cleanliness, room comfort
Horrible experience
Firstly, the place we checked in was almost 1 mile away from the actual apartment (nobody told us about it). So, after a long flight we had to walk for 15 minutes uphill in the rain with our suitcases and my baby son 😞.
The bathroom smelled a bit probably because of humidity because there was no shower door. We had to mop the whole bathroom every time we showered. The glass door broke and they never fixed it.
There was no cleaning service (not even garbage pick up) for the 12 days we stayed. I had to go out and take my garbage. Just in the 5th day or so a cleaning person stoped by and left some towels.
It was great. Centrally located. Check-in is a 10 minute walk from the room. Not much noise at night. Plenty of places to eat and drink around the room.
The office where you check in is a different address that what is listed. So you get to haul your luggage from the apartment to the office and back again. Joy. The walls are paper thin. You can hear EVERYTHING. The keys get stuck in the locks and you get threatened if you don’t return their precious keys (which we did) Do yourself a favor and skip this place and stay at the Hotel Francisco nearby. Beautiful, centrally located and awesome staff.
The location was perfect in the Puerta de Sol plaza area. We had a layover for our flight and didn't want anything to far away from the Grand Via. Just a hint look for the e-mail with directions to the office because it is not at the apartment...a short walk but it is best to take a cab to the office and you can walk to the apartment. The night life a live lots of bars, restaurants, shops and anything you can imagine near you.
Jan
Stayed 1 night in May 2017
6/10 Okay
Laura
6 Dec 2016
Excellent Location
Location was fantastic, right in the centre within easy walking distance of lots of attractions and restaurants/bars. We asked for a double bed and got 2 singles, and it got very noisy at night time until the early hours but it was worth it to be in such a good location. Staff at the reception were very friendly, would stay here again and recommend as long as you aren't bothered by noisy neighbours!
during our 4 night stay there was continuous noise from other floors of suites also banging of doors at all times. hence we got very little sleep and this experience spoilt our trip to Madrid and came home exhausted instead of refreshed. I would not recommend anyone staying here because of the noise all night
Excellent location and facilities but can get nois
The stay was great and as comfortable as it gets. Very convenient to every sight in Madrid by foot. The only two drawbacks are the reception which is a 5 minute walk from the hotel/ apartment itself and when we arrived at night with the luggage and our children walking for 5 minutes with all the equipment was the last think we wanted to do. Another thing to be aware of is that it is located in a very busy pedestrian street and the "madrileños" like to party late so it can get pretty noisy in the room.
We stayed in Madrid for 5'nights. This is not a hotel. This is an appartment in the old building in th center of Madrid. It is inexpensive in comparison with the hotels in the same district, it is nice, clean remodeled appartment. The housekeeping is once a week, but if you need anything you can call and they will help you. The check- in is at the office that is in other place in a walking distance but close. The only inconvinience was that there are other tenants in the building who are not the customers of the same office. And when we stayed there was a group of young people on the first floor who were partying every night past mignight. So it was noisy.
La ubicación del apartamento es inmejorable, justo al lado de la plaza de Callao, seguramente vuelva a repetir en un futuro. La única pega es el aparcamiento, aunque estaba contratado con el alojamiento, es súper difícil acceder y aparcar. Por lo demás todo excelente, y la atención al cliente muy completa y atenta.