AluaSoul Orotava Valley - Adults only - Reviews, Photos & Rates

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Dates

December 2024

January 2025

1 bedroom, in-room safe, desk, laptop workspace

Outdoor pool, open 10:00 AM to 6:00 PM, pool umbrellas, pool loungers

Overview
Rooms
Location
Policies

Good

Popular amenities

Bar

All-inclusive

Pet-friendly

Breakfast included

Pool

Gym

Explore the area

Calle Manuel Yanes Barreto, 13, Puerto de la Cruz, Tenerife, 38400

Garden Beach
9 min walk
San Felipe Castle
11 min walk
Taoro Park
15 min walk
Santa Cruz de Tenerife (TFN-Tenerife North)
33 min drive

Room options

Suite Frontal Ocean View (1 adult)

40 sq m
Ocean view
Sleeps 1
1 Twin Bed

Suite Frontal Ocean View (3 adults)

40 sq m
Sea view
Sleeps 3
1 Double Bed and 1 Twin Sofa Bed

My Favorite Club Suite Frontal Ocean View (1 adult)

40 sq m
Ocean view
Sleeps 1
1 Twin Bed

Suite Frontal Ocean View (2 adults)

40 sq m
Ocean view
Sleeps 2
1 Double Bed

Suite (1 Adult)

40 sq m
Sleeps 1
1 Double Bed

My Favorite Club Suite Frontal Ocean View (3 adults)

40 sq m
Sea view
Sleeps 3
1 Double Bed and 1 Twin Sofa Bed

Suite (Teide View) (1 Adult)

40 sq m
Mountain view
Sleeps 1
1 Twin Bed

Suite (Teide View) (2 Adults)

40 sq m
Mountain view
Sleeps 2
2 Double Beds

Suite (Teide View) (3 Adults)

40 sq m
Mountain view
Sleeps 3
1 Double Bed and 1 Twin Sofa Bed

Suite (2 Adults)

40 sq m
Sleeps 2
1 Double Bed

My Favorite Club Suite Frontal Ocean View (2 adults)

40 sq m
Ocean view
Sleeps 2
1 Double Bed

Suite (3 Adults)

40 sq m
Sleeps 3
1 Double Bed and 1 Twin Sofa Bed

Similar properties

Pool

Spa

Kids pool

Free WiFi

for 1 night

includes taxes & fees

2 Jan - 3 Jan

About this property

AluaSoul Orotava Valley - Adults only

Adults-only hotel with 2 restaurants and free breakfast

2 restaurants, an outdoor pool, and 2 bars/lounges are available at this smoke-free hotel. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a fitness center, a poolside bar, and a snack bar/deli are onsite.

AluaSoul Orotava Valley - Adults only offers 202 accommodations with safes and coffee/tea makers. Rooms open to balconies. Accommodations offer separate sitting areas. LED televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, and hair dryers.

This Puerto de la Cruz hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor tennis court, an outdoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at AluaSoul Orotava Valley - Adults only, you're just a quick walk from Garden Beach. Features include free breakfast and free WiFi in public areas, plus 2 restaurants. This property offers pet-friendly amenities like food and water bowls.

Free buffet breakfast served daily
Free WiFi
Enjoy local and international cuisine at Terra Café, one of the property's 2 restaurants and 2 bars/lounges
Take a swim in the outdoor pool
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Onsite recreation includes an outdoor tennis court, a gym, and a sauna
Within a 15-minute walk of Garden Beach and San Felipe Castle
Dogs welcome for a fee (restrictions apply)
Pet-friendly amenities are available, including food and water bowls

Some rates at AluaSoul Orotava Valley - Adults only are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of AluaSoul Orotava Valley - Adults only, you'll find an outdoor pool, an outdoor tennis court, a sauna, and a fitness center. There are 2 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is available daily. Public spaces have free WiFi.

A terrace, a vending machine, and multilingual staff are also featured at the eco-certified AluaSoul Orotava Valley - Adults only. A complete renovation of AluaSoul Orotava Valley - Adults only was completed in November 2021.

This Mediterranean Puerto de la Cruz hotel is smoke free.

Guests are served free buffet breakfast daily from 7:00 AM to 10:00 AM.

Terra Café - This buffet restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner.

Mare Nubium - This restaurant specializes in local and international cuisine and serves dinner only. Open daily.

Kentia Pool Club - This bar is located by the pool. Open daily.

Agua Lobby Bar - Onsite bar. Open daily.

All-inclusive details

All-inclusive room rates at AluaSoul Orotava Valley - Adults only are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

Buffet meals, snacks, and select beverages included

Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Entertainment

Onsite entertainment and activities

Awards and affiliations

Eco-Certified Property

This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Wheelchair-accessible parking available
On-site parking options include a carport
Free off-site parking within 328 ft

Food and drink

Free buffet breakfast available daily 7:00 AM–10:00 AM
2 restaurants
2 bars/lounges and 1 poolside bar

Restaurants on site

Terra Café
Mare Nubium
Kentia Pool Club
Agua Lobby Bar

Things to do

Concerts/live shows
Evening entertainment
Fitness centre
Outdoor pool
Outdoor tennis court
Sauna
Shopping
Table tennis
Tennis
Yoga classes

Conveniences

Lift
Gift shop/newsstand
Corner/local shop
Vending machine
Water dispenser

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Luggage storage
Multilingual staff
Tour/ticket assistance

Outdoors

Garden
Pool sunloungers
Pool umbrellas
Terrace

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair-accessible parking
Wheelchair-accessible (may have limits)

Annual offsets purchased for at least 10% of carbon footprint
At least 80% of lighting from LEDs
Games
Locally owned and organised tours and activities
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drinks bottles
Renovated entire property – November 2021
Reusable cups only
Smoke-free property
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Air conditioning (climate-controlled)
Bed sheets

Bathroom

Hairdryer
Private bathroom
Rainfall showerhead
Shower
Towels

Entertainment

TV/satellite channels
LED TV

Food and drink

Coffee/tea maker
Electric kettle
Fridge

Desk
Laptop-friendly workspace
LED light bulbs
Phone
Safe
Separate sitting area
Water-efficient showers only
Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

Late check-out fee: EUR 25

Special check-in instructions

Front desk staff will greet guests on arrival

This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets: EUR 20 per pet, per night
Only dogs are allowed
Maximum 1 (weight limit: 22 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Service animals are exempt from fees

Children and extra beds

Children younger than 16 are not allowed at this adults-only property. All guests 16 and older are welcome.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Pet fee: EUR 20 per pet, per night
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability)
Late check-out fee: EUR 25 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts major credit cards, debit cards, and cash

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

We should mention

Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
Pool access available from 10:00 AM to 6:00 PM.
This is an adults-only property and guests under 16 years old aren't allowed.
Registered guests are the only ones allowed to be in guestrooms.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

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Diamante Suites Hotel

Diamante Suites Puerto de la Cruz

Hotel Diamante Suites

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Hotel Diamante Suites Adults Puerto de la Cruz

Hotel Diamante Suites Adults

Diamante Suites Adults Puerto de la Cruz

Diamante Suites Adults

Hotel Diamante Puerto De La Cruz

Hotel Diamante Suites Tenerife/Puerto De La Cruz

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Hotel Diamante Suites

Aluasoul Orotava Valley

AluaSoul Orotava Valley Adults only

AluaSoul Orotava Valley - Adults only Hotel

AluaSoul Orotava Valley - Adults only Puerto de la Cruz

AluaSoul Orotava Valley - Adults only Hotel Puerto de la Cruz

AluaSoul Orotava Valley - Adults only Reviews

7.6

Good

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

10/10 Excellent

Joshua

11 Dec 2023

Liked: Cleanliness, property conditions & facilities, room comfort

Stayed 2 nights in Dec 2023

6/10 Okay

Gordon Arthur

28 Nov 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Me gustó la tranquilidad pero la comida no era muy buena y casi siempre salio frio. Las bebidas de todo incluido están limitadas a unas marcas desconocidas y en general la calidad y servicio ha bajado muchísimo desde mi última visita hace solo unos 6 meses

Stayed 3 nights in Nov 2023

10/10 Excellent

Moran

15 Sept 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We had an amazing stay

The room was amazing, the staff were helpful and very nice and the hotel was great! One elevator didnt work which was an inconvenience but not too bad for us, and the breakfast was always the same. These are the only downsides, but i would definitely come back.

Stayed 5 nights in Sep 2023

10/10 Excellent

Gordon Arthur

6 Jun 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente fin de semana larga

Una escapada de fin de semana larga relajante. Todo nos gustó mucho, especialmente el trato de todos los trabajadores. Volveremos

Stayed 3 nights in Jun 2023

10/10 Excellent

Sven

Travelled with partner

20 Apr 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was as expected. Would stay there again.

Stayed 8 nights in Apr 2023

10/10 Excellent

Mary Grace

8 Apr 2023

Stayed 7 nights in Apr 2023

8/10 Good

Joseph

7 Jan 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Dec 2019

10/10 Excellent

Rikard

26 Jun 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jun 2019

6/10 Okay

Steven

1 Apr 2019

Decent hotel and breakfast. Rooms dated

Stayed for one night in a family room. The hotel is nice but rooms are dated. Breakfast was OK with fresh omelettes and pancakes, but we found the evening meal to be very restrictive.

Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Travelled with group

2 Mar 2019

Liked: Cleanliness, staff & service

Disliked: Amenities

No outside space. Not a hotel per se - no room service or facilities, buffet restaurant. Pool was small opened late and closed early. Staff were very good, helpful and friendly.

Stayed 6 nights in Feb 2019

8/10 Good

Verified traveller

14 Feb 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good room, great view and great breakfast

Fantastic view. Very good breakfast. It was always easy find a car space near the hotel.

Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

29 Jan 2019

Liked: Cleanliness, staff & service

Stayed 4 nights in Jan 2019

2/10 Terrible

Verified traveller

5 Jan 2019

Disliked: Staff & service, property conditions & facilities, room comfort

Stayed 5 nights in Dec 2018

4/10 Poor

Verified traveller

28 Dec 2018

Disliked: Staff & service

Problems checking in

Stayed 7 nights in Dec 2018

8/10 Good

Sarah

16 Nov 2018

Liked: Staff & service, property conditions & facilities, room comfort

Nice enough hotel. Up a hill, so kept fit! Bar staff lovely.

Stayed 3 nights in Nov 2018

6/10 Okay

Anastasiya

3 Dec 2017

Liked: Cleanliness, room comfort

Has a potential but would NOT recommend

The hotel has a potential and it is not a biggy that it is outdated, the room was big with a balcony overlooking mountains, people who work there are super nice BUT I would not recommend anybody to stay there, here is why: 1) you have to pay for Wi-Fi in cash per hour/day and per device 2) in order to get a towel for the pool you need to go all the way to the front desk and leave a 20 euro cash deposit 3) breakfast is horrible, even though there is a variety of stuff there most of is just tasteless mush. The only thing I could it was a croissant and banana, but when I tried to take it with me because we were leaving for a hike an older German dude (guest of the hotel) stopped me in the middle of a restaurant and told me I can't take food out. 4) the hotel is full of older German people in their 70s Like I said, it has a potential but it is not being realized because of a way everything is set up.

Stayed 1 night in Nov 2017

10/10 Excellent

Verified traveller

2 Oct 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel

Very satisfied! Good breakfast, very large room, 10 minutes walking from the beach

10/10 Excellent

Verified traveller

30 Sept 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

loved hotel and views walking distance to beach

My room was lovely spacious and comfortable i cannot complain it was like going from home to home i had everything i needed for my comforts.

8/10 Good

Verified traveller

19 Jun 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very close to Loro parque

The staff were super helpful the room was emnous and clean. The location was good for me as my main interest to going to Tenerife was to see Loro parque which was very close. The only thing that I'd say why I wouldn't give it 10/10 is the food was a bit of a let down. It was edible but not tasty.

8/10 Good

nikki, B-D

25 Apr 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quiet place to stay

We had been here before, We like adult ONLY hotels, staff are great and don't pester you to clean the room, looking forward to going back again

6/10 Okay

alfred brian, Palm Mar, South Tenerife

6 Apr 2016

Liked: Cleanliness

Disappointed

Diamante Suites rooms are in need of a facelift. Dark furniture, poorly sprung beds and poor outlook to the sea. The food was lukewarm served with cold plates. We bought a drink in the bar and took them down to the restaurant to enjoy with our meal but we were refused entry. They said this is not permitted????? We selected this hotel to check it out for a visit with our daughter in Sept. Will not return!!

6/10 Okay

Verified traveller

26 Mar 2016

Liked: Cleanliness, staff & service

Good location good price bad wifi

They wifi in the room just did not work. The wifi in the lobby was slow

10/10 Excellent

richard, Bournemouth.u.k.

20 Apr 2015

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recomended

We spent a short break here and was very happy with everything about it, we would certainly come again.The suites were very clean and comfortable, and the hotel staff were very friendly.

2/10 Terrible

elena, New- York, Moscow

25 Dec 2014

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

terribe hotel!

Rooms are terrible! Walls and curtains have Cold blue color, Not cozy at all! ! We got firKin frozen! Food is average for 4 starts hotel! NO hot water for tea by request! We traveled in Canarian Island for a month- it was worst 4 starts hotel! Only lobby looks decent. Hotel Escuela Santa Brígida and Hotel Roca Negra are amazing 4 starts in all ways places compare to this "Diamond hotel"!