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NH Collection Palacio de Tepa

5.0 star property
VIP Access

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for NH Collection Palacio de Tepa

Lobby
Exterior
Lobby
Premium bedding, minibar, in-room safe, desk
Deluxe Room (View)

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
  • Spa
  • Parking available
  • Room service
  • Pet-friendly

Explore the area

Map
Calle de San Sebastián 2, Madrid, Madrid, 28012
  • Plaza de Santa Ana
    1 min walk
  • Vietnam Restaurante
    1 min walk
  • Anton Martin Station
    3 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    23 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Premium Room

Premium Room

Premium Room

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Family Room

Premium bedding, minibar, in-room safe, desk

Family Room

  • Sleeps 2
  • 1 King Bed and 1 Large Twin Bed OR 2 Twin Beds and 1 Large Twin Bed

View all photos for Deluxe Room (View)

Premium bedding, minibar, in-room safe, desk

Deluxe Room (View)

  • 25 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Junior Suite (View)

Premium bedding, minibar, in-room safe, desk

Junior Suite (View)

  • City view
  • Sleeps 2
  • 1 King Bed and 1 Large Twin Bed OR 1 Queen Bed and 1 Large Twin Bed

View all photos for Junior Suite (Extra Bed 2A + 1Ch with View)

Premium bedding, minibar, in-room safe, desk

Junior Suite (Extra Bed 2A + 1Ch with View)

  • 45 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Junior Suite (Extra Bed 3 Ad with View)

Premium bedding, minibar, in-room safe, desk

Junior Suite (Extra Bed 3 Ad with View)

  • City view
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Bed OR 1 Queen Bed and 1 Large Twin Bed

View all photos for Family Room (2 Adults + 1 Child)

Premium bedding, minibar, in-room safe, desk

Family Room (2 Adults + 1 Child)

  • Sleeps 3
  • 1 Double Bed, 1 King Bed and 1 Large Twin Bed OR 2 Twin Beds and 1 Large Twin Bed

View all photos for Family Room (3 Adults)

Premium bedding, minibar, in-room safe, desk

Family Room (3 Adults)

  • Sleeps 3
  • 1 King Bed and 1 Large Twin Bed OR 2 Twin Beds and 1 Large Twin Bed

View all photos for Deluxe Single Room, 1 Double Bed

Deluxe Single Room, 1 Double Bed

Deluxe Single Room, 1 Double Bed

  • 18 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

About this property

NH Collection Palacio de Tepa

Luxury Madrid hotel in Madrid Centro with a 24-hour fitness center
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, valet parking, massage/treatment rooms, and 24-hour room service are onsite. Housekeeping is available on request.
NH Collection Palacio de Tepa offers 83 accommodations with MP3 docking stations and minibars. Beds feature premium bedding. A pillow menu is available. 43-inch LCD televisions come with satellite channels.

Bathrooms include bathtubs, bathrobes, slippers, and complimentary toiletries. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and coffee/tea makers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms and couples treatment room(s). Services include massages.
Our customers tell us they can't get enough of the helpful staff at NH Collection Palacio de Tepa. During your stay, you're just a quick walk from Puerta del Sol. Free WiFi in public areas, a restaurant, and a 24-hour gym are available. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi in some public areas
  • Enjoy Mediterranean cuisine while dining at Entre Letras
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the location and the helpful staff
  • Just a 4-minute walk from Puerta del Sol and 7 minutes by foot from Plaza Mayor
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and 3 meeting rooms.

Public spaces have free WiFi. Event space at this hotel measures 646 square feet (60 square meters) and includes conference space. A 24-hour fitness center, spa services, and a library are also featured at the luxury NH Collection Palacio de Tepa. For a fee, parking is available.

This 5-star Madrid hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:00 AM to 10:30 AM and on weekends from 8:00 AM to 11:30 AM.
Entre Letras - This restaurant specializes in Mediterranean cuisine and serves lunch and dinner. A children's menu is available.
24-hour room service is available.

Awards and affiliations

The property is a member of Historic Hotels of the World.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Valet parking on site (EUR 40 per day)
  • Off-site parking within 656 ft (EUR 40 per day)

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM–10:30 AM on weekdays and 8:00 AM–11:30 AM on weekends: EUR 30.90 for adults and EUR 30.90 for children
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Entre Letras

Things to do

  • 24-hour fitness centre
  • Spa services

Family friendly

  • Soundproofed rooms

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Library
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space (646 square feet)
  • Meeting rooms - 3

Spa

  • Couples treatment room(s)
  • Massages
  • Massage/treatment rooms
  • Treatment room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Handrails in stairwells
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • 100% renewable energy
  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Bath
  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 43-inch LCD TV
  • MP3 dock
  • Satellite channels

Food and drink

  • Coffee/tea filters (reusable)
  • Coffee/tea maker
  • Minibar

More

  • Desk
  • Eco-friendly cleaning products provided
  • Free newspapers
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Recycling
  • Slippers
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: EUR 35 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 55 lbs per pet)
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately EUR 30.90 for adults and EUR 30.90 for children
  • Valet parking fee: EUR 40 per day
  • Nearby parking fee: EUR 40 per day (656 ft away)
  • Pet fee: EUR 35 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Front desk staff will greet guests on arrival.
Property Registration Number HM:4689

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Nh Palacio
Nh Palacio Tepa
Nh Palacio Tepa Hotel
Nh Palacio Tepa Hotel Madrid
Nh Palacio Tepa Madrid
NH Collection Palacio Tepa Hotel Madrid
NH Collection Palacio Tepa Hotel
NH Collection Palacio Tepa Madrid
NH Collection Palacio Tepa
Nh Palacio De Tepa Hotel Madrid
NH Collection Palacio de Tepa Hotel
NH Collection Palacio de Tepa Madrid
NH Collection Palacio de Tepa Hotel Madrid

NH Collection Palacio de Tepa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 678 out of 1001 reviews" "
Rating 8 - Good. 242 out of 1001 reviews" "
Rating 6 - Okay. 56 out of 1001 reviews" "
Rating 4 - Poor. 16 out of 1001 reviews" "
Rating 2 - Terrible. 9 out of 1001 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an exemplary property with amazing staff. Clean, great location and wonderful amenities. Highly recommend! A great part of a long-awaited family location.
Stayed 3 nights in Sep 2024

6/10 Okay

Jeannette

Travelled with family
Liked: Cleanliness, staff & service
We stayed two days in the hotel and the air conditioning was not working. We reported and we were ignored. We had to open the windows to refresh the room. The breakfast was expensive and lack of variety of food. (No omelette at the hour I arrived for breakfast 9:30 AM). The bathroom not had where to hang the towel. The staff was friendly. The hotel location was good.
Stayed 2 nights in Sep 2024

10/10 Excellent

Judy, Austin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most attentive and pleasant staff we have experienced at any four or five star hotel. Extraordinary breakfast. Excellent soundproofing provided by the heavy wooden balcony doors. Great mattress and bedding, with variety of pillows. Every aspect of this hotel was perfect.
Stayed 6 nights in Sep 2024

8/10 Good

Sahar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Eusebio, San Ramon

Stayed 4 nights in Aug 2024

10/10 Excellent

Mordechai, MALIBU

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great Hotel great service did not get upgraded but the room are beautiful and welcoming My daughter got the better view
Stayed 1 night in Sep 2024

10/10 Excellent

Michael

Stayed 4 nights in Aug 2024

10/10 Excellent

Patrick

Stayed 2 nights in Aug 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Only stayed for a night but the room was great, hotel staff even gave us a free upgrade! The location was amazing, easy to get around, and I would definitely stay there again.
Stayed 1 night in Aug 2024

10/10 Excellent

Ryan, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful space - they upgraded us to the 2 storey suite with wraparound views across the 3 balconies - such a great hotel and experience!
Stayed 1 night in Aug 2024

8/10 Good

elena daniela

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location
Stayed 2 nights in Jul 2024

8/10 Good

William T

Stayed 2 nights in Jul 2024

10/10 Excellent

konstantin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Michele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have enjoyed staying at NH Palacio de Tepa in the past. The staff is always friendly and accommodating. Perfect location and our upgrade was an unexpected surprise. Thank you to the staff and we will see you next year.
Stayed 2 nights in Jul 2024

10/10 Excellent

Jakelin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

6/10 Okay

Prahalad, Danville

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall had a very nice stay. Hotel is well located. Service was good. One suggestion: the first photo on the hotels.com app is of a pool. The pool is unfortunately located in a different building, available only to guests age 18 and older, and comes with a 13 euro per person charge. As I was traveling with my 12 year old, we were looking forward to using it at the end of the day but were unable to do so.
Stayed 1 night in Jul 2024

10/10 Excellent

Adina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room and comfortable bed. Good location to city center activities.
Stayed 1 night in Jul 2024

10/10 Excellent

Donal, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service and friendly staff, accommodating, the Hotel is in epicenter of nightlife’s and bars whichever way you turn.
Stayed 4 nights in Jul 2024

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and wonderful staff. Conveniently located located at the heart of Madrid, but yet quiet. Walkable to all major sites.
Stayed 3 nights in Jul 2024

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a great location. The staff is very helpful and friendly. The room was very clean and bright.
Stayed 2 nights in Jun 2024

10/10 Excellent

Gina, miami

Liked: Cleanliness
Stayed 2 nights in May 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Great Location Good hotel Good Service Rooms on 5th floor, as advertised , to be fair, have sloping ceiling which technically dramatically reduces the practical size of the room. For me due to this the rooms are therefore not 5 star quality and do not justify the 5 star price, Breakfast is very good
Stayed 7 nights in Jun 2024

2/10 Terrible

Hafsia

Travelled with group
Disliked: Cleanliness, property conditions & facilities
My experience in few words is Too expensive for what you get, very annoying noises early morning from next door construction facing room, what is supposed to be a beautiful view is a construction view. Broken bath tub, expired cheese at breakfast, huge flies on buffet breakfast. I couldn’t wait to leave for another hotel.
Stayed 1 night in Jun 2024

10/10 Excellent

Rita M.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The perfect place
Perfect location for tourists. A populous area, yet the room was very quiet. All the staff members were darling, charming, and generously helpful.
Stayed 5 nights in May 2024