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Hotel Santo Domingo

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Santo Domingo

Exterior
Lobby
Seasonal outdoor pool
Superior Double or Twin Room
Seasonal outdoor pool

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
  • Parking available
  • Room service
  • Housekeeping

Explore the area

Map
San Bernardo 1, Madrid, Madrid, 28013
  • Gran Via
    1 min walk
  • Plaza de España - Princesa
    1 min walk
  • Teatro Rialto
    2 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    23 min drive

Room options

View all photos for Double or Twin Room, 3 Single Beds (with extra bed)

Double or Twin Room, 3 Single Beds (with extra bed)

Double or Twin Room, 3 Single Beds (with extra bed)

  • 20 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Double room PETIT 14 M2 (located in the annex building)

Minibar, in-room safe, individually decorated, individually furnished

Double room PETIT 14 M2 (located in the annex building)

  • 14 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double or Twin Room

Superior Double or Twin Room

Superior Double or Twin Room

  • 18 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Standard Double or Twin Room

Standard Double or Twin Room

Standard Double or Twin Room

  • 17 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

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About this property

Hotel Santo Domingo

Central Madrid hotel connected to the convention center, steps from Plaza de Santo Domingo
Along with a restaurant, this smoke-free hotel has a nightclub and a bar/lounge. WiFi in public areas is free. Other amenities include a poolside bar, a rooftop terrace, and self parking.
Hotel Santo Domingo offers 200 accommodations with minibars and safes. These individually decorated and furnished accommodations include desks. Plasma televisions come with digital channels.

Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Additionally, rooms include complimentary bottled water and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of Hotel Santo Domingo's great location. During your stay, you'll be connected to the convention center, and just a quick walk from Gran Via. You'll find features like free WiFi in public areas, plus a restaurant and a poolside bar.
  • Free WiFi (speed: 25+ Mbps)
  • Drinking and dining options include a restaurant, a poolside bar, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Guests have great things to say about the helpful staff and the location
  • Steps from Plaza de Santo Domingo and Gran Via
There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A business center and meeting rooms are available.

WiFi is free in public spaces. A seasonal outdoor pool, a nightclub, and a rooftop terrace are also featured at the business-friendly Hotel Santo Domingo. For a fee, parking is available.

This 4-star Madrid hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:30 AM to 11:00 AM.
Sando - This restaurant serves breakfast only.
La Terraza del Santo Domi - This restaurant is located by the pool. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (EUR 33 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM–10:30 AM on weekdays and 7:30 AM–11:00 AM on weekends: EUR 21 for adults and EUR 21 for children
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • Sando
  • La Terraza del Santo Domi

Things to do

  • Nightclub
  • Seasonal outdoor pool

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Vending machine
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Handrails in stairwells
  • Pool hoist on site
  • Portable hoist available
  • Step-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-accessible (may have limits)
  • Wheelchairs available on site

More

  • Comprehensive recycling policy
  • Living plant wall
  • Locally owned and organised tours and activities
  • Romance packages available
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Hairdryer

Entertainment

  • Digital channels
  • Plasma TV

Food and drink

  • Free bottled water
  • Minibar

More

  • Desk
  • Energy-saving switches
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Safe
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The credit card presented at check-in should be the same card used at time of booking. If the credit card holder is not on the reservation, guests must contact the property in advance of arrival to confirm identification.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 17 to May 31:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 21 for adults and EUR 21 for children
  • Self parking fee: EUR 33 per day
  • Equipment fee: EUR 3 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a security system and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
This property’s equipment fee is charged for use of pool towels.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in June and close in September.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Santo Domingo
Hotel Santo Domingo Hotel
Hotel Santo Domingo Madrid
Hotel Santo Domingo Hotel Madrid

Hotel Santo Domingo Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 366 out of 1000 reviews" "
Rating 8 - Good. 348 out of 1000 reviews" "
Rating 6 - Okay. 167 out of 1000 reviews" "
Rating 4 - Poor. 71 out of 1000 reviews" "
Rating 2 - Terrible. 48 out of 1000 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Glorie

Travelled with group
Hotel was in a good location but the rooms were very small, cramped, outdated bathrooms and paper thin walls. We could hear the conversation of the couple in the next room. I don’t recommend this hotel.
Stayed 3 nights in Sep 2024

10/10 Excellent

Juan Carlos

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the only thing was to dirty was the carpet
Stayed 3 nights in Aug 2024

8/10 Good

Ayad B

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2024

10/10 Excellent

Karina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

6/10 Okay

Oswaldo, MIAMI

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Customer service was outstanding, property conveniently located, however, the property is very outdated
Stayed 3 nights in Sep 2024

8/10 Good

Frantzdy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooftop terrace and pool.
Stayed 8 nights in Aug 2024

4/10 Poor

antonio

Stayed 3 nights in Aug 2024

8/10 Good

Julio

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice stay over all
Stayed 3 nights in Sep 2024

6/10 Okay

Mary

Travelled with partner
Liked: Cleanliness
The hanging garden was nice and the location of the metro was very convenient
Stayed 7 nights in Aug 2024

10/10 Excellent

Ahmaud

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Everything was walkable. Rooftop pool was beautiful.
Stayed 2 nights in Sep 2024

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
How wonderful are the staff members in front desk. Kind and Service oriented.
Stayed 3 nights in Sep 2024

10/10 Excellent

Mara

Liked: Cleanliness, property conditions & facilities
Excellent service
Stayed 1 night in Aug 2024

10/10 Excellent

ayad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 6 nights in Aug 2024

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, amenities
The pool was incredible
Stayed 3 nights in Aug 2024

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hotel and staff location is perfect for what ever you would plan to do while staying there.
Stayed 4 nights in Aug 2024

10/10 Excellent

Thomas A

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The roof top pool converts to a dining area at night. Beautiful views of the city lights
Stayed 2 nights in Aug 2024

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Giles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing friendly staff . Great location with unique decor features
Stayed 7 nights in Jul 2024

10/10 Excellent

Braulio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything went well.
Stayed 2 nights in Jul 2024

8/10 Good

sofie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Roof top bar and pool was lovely. But 5 euros for a small bottle of water is a joke! 85 cents for a large one in supermarket across the road!
Stayed 4 nights in Jul 2024

10/10 Excellent

Joshua

Stayed 3 nights in Jul 2024

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very convenient to be able to walk to different places. Very clean and staff very friendly.
Stayed 2 nights in Jul 2024

6/10 Okay

Denis

Travelled with family
They are trying and it is better than some others. That being said, it is lacking some basic necessities. Wifi is terrible and either was very weak or not functioning half the time. Breakfast was very subpar. The lobby is sad and there is only one Starbucks machine which you must pay for. The upstairs bar/pool is small and blazing hot--almost unusable during the day. The cleaning staff was brusque at best and camped outside our door having loud conversations and clanging their equipment starting at 8:30 in the morning. If you want to use the in-room safe, you must pay. That's a first. The front desk was attentive and did their best.
Stayed 4 nights in Jul 2024

6/10 Okay

Iride

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
I love it was close to the city center, lots of restaurants, and accesible, lobby, rooftop and amenities were good. However rooms NEED work, carpets were DIRTY, Tables were supper Dirty and even some parts of the bathroom, if you book the standard room it is tiny. We ask for a change of room and staff was very friendly about it. Location is a 10/10 so get the panoramic room or a superior room. In case you book the cheap option ask to be in the renovated rooms. Español: La localización del hotel es un 10/10 cerca de muchos de los lugares más icónicos de Madrid. El staff y personal fueron muy amables y nos ayudaron con nuestras inquietudes. Sin embargo los cuartos, baños, mesas, alfombras, etc no tenían el mejor aspecto, estaban sucios y mesas llenas de moho, especialmente en la opción más económica y si te toca la parte más antigua del hotel. Estas facilidades estaban sucias, y en descuido, las alfombras de terror. Solicitamos inmediatamente un upgrade y el personal trabajó muy amablemente con nosotros para el cambio, y los cuartos panorámicos y de la torre principal estaban mucho mejores, aunque en general las alfombras necesitan una limpieza profunda urgente. Volvería al Santo Domingo ya que la localización fue perfecta para el viaje, aunque hay detalles que pueden mejorar.
Stayed 2 nights in Jul 2024