6/10 Okay
Jennifer A.
23 Feb 2025
Fine. Could have been great.
The location of this unit is fantastic - there is a shuttle right from the front door to Sachem trail and back. Unfortunately the positives stop there. Unit was pretty outdated and there was no real effort to make this a comfortable stay for guests. communication with the host was horrible and basically non-existent. The reservation was booked through VRBO, but all info came from Vacasa & required me to get a separate app to be able to get info. Issues were raised at start but never addressed. Many of dishes and floors were visibly dirty and needed to be cleaned. On arrival the unit was freezing and the thermostat was set to 55 on each floor and took quite a while to finally warm up once we turned the heat on - not how we wanted to arrive during a snow storm w/ children. Only after arrival did we see in the Vacasa app (and only the Vacasa app) that the bathtub upstairs was not useable. This was never conveyed at any point before and when I reached out about it I was told via text the bathroom was "not included in my amenities". None the TVs except the living room tv worked and I never got a response when I asked about this. All the bath towels are comically small and the pillows and comforters were all stained and yellowing. Kitchen supplies were fine but missing some obvious stuff (like cookie sheet) and overstuffed with decorative bowls and dishes. Just not practically supplied. We were only given 3 dishwasher pods and one roll of paper towels for a week long stay..
Jennifer A.
Stayed 7 nights in Feb 2025