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The Westin Pasadena

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Westin Pasadena

Outdoor pool
Courtyard
Banquet hall
View from property
Premium bedding, down duvets, pillow-top beds, in-room safe

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Breakfast available
  • Pet-friendly
  • Housekeeping

Explore the area

Map
191 N Los Robles Ave, Pasadena, CA, 91101
  • Pasadena City Hall
    6 min walk
  • Ventanas Restaurant & Bar
    1 min walk
  • Pasadena Station
    8 min walk
  • Los Angeles, CA (LAX-Los Angeles Intl.)
    47 min drive

Room options

View all photos for Classic Room, 1 King Bed, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Classic Room, 1 King Bed, Non Smoking

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Superior Room, 1 King Bed

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Double Beds, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Classic Room, 2 Double Beds, Non Smoking

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed with Sofa bed

Junior Suite, 1 King Bed with Sofa bed

Junior Suite, 1 King Bed with Sofa bed

  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Room, 1 King Bed, Corner

Executive Room, 1 King Bed, Corner

Executive Room, 1 King Bed, Corner

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Executive Room, 1 King Bed

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 2 Double Beds

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed (Mobility Accessible, Transfer Shower)

Premium bedding, down duvets, pillow-top beds, in-room safe

Classic Room, 1 King Bed (Mobility Accessible, Transfer Shower)

  • 32.5 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Premium bedding, down duvets, pillow-top beds, in-room safe

Classic Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 32.5 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Courtyard by Marriott Pasadena/Old Town

Pool
Hot tub
Pet-friendly
Free WiFi
4.4 out of 5, Excellent, (477)
The price is €218
for 1 night
includes taxes & fees
5 Jan - 6 Jan
Courtyard by Marriott Pasadena/Old Town

About this property

The Westin Pasadena

Hotel in Pasadena with a 24-hour fitness center and a 24-hour front desk
An outdoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar, and a coffee shop/cafe are onsite. Housekeeping is available on request.
The Westin Pasadena offers 350 accommodations with safes and complimentary newspapers. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. Televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Pasadena hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Our customers tell us they can't get enough of the comfortable beds at The Westin Pasadena. During your stay, you're just a quick walk from Pasadena City Hall. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi (speed: 50+ Mbps)
  • Enjoy Californian cuisine while dining at Ventanas
  • Cooked-to-order breakfast served daily for a fee
  • Wired Internet for a fee
  • Valet parking and self parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym
  • Guests really like the accommodations for the cleanliness and comfy beds
  • Just a 5-minute drive from Rose Bowl Stadium and 14 minutes from Hollywood Boulevard
  • Pets welcome for a fee (restrictions apply)
The Westin Pasadena offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A business center, meeting rooms, and limo/town car service are available. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly The Westin Pasadena. For a fee, parking is available.

This 4-star Pasadena hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 11 AM.
Ventanas - This restaurant specializes in Californian cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
The Living Room Lobby - Onsite bar.
The Store - This café serves light fare only.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi, Wired Internet (USD 11.95 per night)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (USD 17 per night)
  • Valet parking on site (USD 22 per night; includes in/out privileges)
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Limo/town car service

Food and drink

  • Cooked-to-order breakfast available for a fee daily 6:30 AM–11 AM: USD 16-20 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service

Restaurants on site

  • Ventanas
  • The Living Room Lobby
  • The Store

Things to do

  • 24-hour fitness centre
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Fridge

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Lift door width (centimetres): 153
  • Front entrance ramp
  • Grab bar near toilet
  • Lever door handles
  • Low-height plug sockets in bathroom
  • Phone accessibility kit
  • Step-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicle
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 4 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 122
  • Wheelchair-accessible restaurant

More

  • At least 80% of lighting from LEDs
  • Biodegradable coffee stirrers
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Down duvet
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • TV channels
  • Films for purchase
  • Premium channels
  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Energy-saving switches
  • Free newspapers
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Turndown service
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 50.00 per accommodation, per night
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 16 to 20 per person
  • Fee for in-room wired internet: USD 11.95 per night (rates may vary)
  • Self parking fee: USD 17 per night
  • Valet parking fee: USD 22 per night (in/out privileges)
  • Pet fee: USD 50.00 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

We should mention

  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Pasadena Westin
Westin Hotel Pasadena
Westin Pasadena
Westin Pasadena Hotel
The Westin Pasadena Hotel Pasadena
The Westin Pasadena Hotel
The Westin Pasadena Pasadena
The Westin Pasadena Hotel Pasadena

The Westin Pasadena Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 699 out of 1149 reviews" "
Rating 8 - Good. 206 out of 1149 reviews" "
Rating 6 - Okay. 117 out of 1149 reviews" "
Rating 4 - Poor. 74 out of 1149 reviews" "
Rating 2 - Terrible. 53 out of 1149 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Minjie

Stayed 3 nights in Aug 2024

10/10 Excellent

Sona

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything
Stayed 2 nights in Aug 2024

10/10 Excellent

Jovita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking was an easy task for self parking or valet. Staff were great and accommodating.
Stayed 2 nights in Sep 2024

8/10 Good

Joresa

Liked: Staff & service
Disliked: Cleanliness
Okay stay. Very convenient area. Great staff.
Comfortable sleep. Very quiet. Fast in-room dining and the overal property is pretty. Unfortunately, it wasn’t clean. The baseboards have the thickest layer of dirt. The shower and sink had hair strands. The bathroom had completely empty bottles of body wash and shampoo. So that hadn’t been checked.
Stayed 1 night in Sep 2024

10/10 Excellent

Shanka

Stayed 1 night in Aug 2024

10/10 Excellent

jeffrey

Stayed 2 nights in Aug 2024

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service
OK but nothing special. Poor customer service.
Careless customer service, nice location, poor amenities.
Stayed 4 nights in Sep 2024

8/10 Good

Frederick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious clean rooms. Excellent location.
Stayed 2 nights in Sep 2024

4/10 Poor

Jiajun

Business traveller
Disliked: Staff & service
Unless you had no other choice…..
The check in process was quite the nightmare. I have the booking receipt and itinerary number that my name was in the reservation, but the receptionist asked the “correct person”, my wife, to contact the hotel. My wife had to stop working to call…..turns out Hotels.com had to be the ones who contact the hotel. If we were told to contact the booking website in the beginning it would have been easier since no one is picking up the phone in the hotel and I didn’t have to waste two hours of my life. If I had to say something positive, I’d like to thank Hotels.com for assisting us in contacting this hotel (agent fixed the whole situation within 15 minutes). Hotels.com was great; the hotel, not so much.
Stayed 4 nights in Sep 2024

4/10 Poor

Stephen

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not up to Westin quality
This hotel did not meet Westin standards. After checking in my wife was taking a shower and found that instead of bottles of shampoo, conditioner and body wash, there were two bottles of body wash, one of conditioner and no shampoo. I called the front desk who said they would get right on it. When no shampoo had arrived in 10 minutes i called again and the front desk say, "we sent the request in right away." The shampoo arrived long after my wife finished her shower. I had the same problems years ago at a Residence Inn. The front desk found and shampoo and brought it up to my room. Later I told the front desk that I was only using valet parking for some of the days of our stay. The front desk said no problem. Later the charges were on my final bill. The sink in our bath room did not properly drain. I asked for additional towels. They did not come. The pool was not of sufficient length to swim laps. While none of these are big problems, they deserve to be noted.
Stayed 4 nights in Sep 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and clean room in a decent location, short walk to restaurants, bars and more. The pool area and restaurant are also quite nice. Would definitely recommend.
Stayed 4 nights in Aug 2024

10/10 Excellent

Awanda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and surrounding property were beautiful . Staff was very helpful and friendly . Clean spacious and comfortable rooms . There is a nice outdoor pool with bar service during the day and up to date modern fitness studio. The location is a nice area close to shops and restraunts. I would definitely stay again .
Double room
Part of the Lobby
View from pool at night
Outside front entrance
Stayed 3 nights in Sep 2024

10/10 Excellent

Maria

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Ramon, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel
Stayed 1 night in Sep 2024

6/10 Okay

Laura, San Clemente

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The location was great. They were so understaffed: couldn't get help with luggage, restaurant service was painfully slow and getting our car took 20 minutes.
Stayed 3 nights in Sep 2024

10/10 Excellent

Milton

Stayed 1 night in Sep 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute stay, but surprising productive break
Had to book a hotel for apartment fumigation. Room was surprisingly quiet for a lower floor. I could only hear traffic if it was a harley. Big bathroom with shower-bath, which was nice, though operating it required a call to the front desk, which was hilarious. Slightly odd layout, but big windows and powerful AC. Water was provided and the fridge was unusually big. Coffee/maker as well. Ice was close by. Condition was pretty good, although water damage was on the side of sink by shower (close the curtain people!). Amenities were provided in shower (eco-style). Bed was huge, desk was very useful and I got work done. I did wish internet was free without having to sign up for some app thing. Chair had stains. There was a large TV that I didn't use. I did miss the old pen/paper thing for notes, but eco. Clock also charged iphone, which was a happy surprise. Staff were very helpful and efficient with hotel information. Funky note: Blackout shade has a cool outline of Pasadena City Hall, which you can barely see until you lift the light shade.
Stayed 1 night in Sep 2024

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
The room we stayed in was almost perfect except the toilet tank system made a loud noise every time we flushed and the shower drained slowly.
Stayed 1 night in Sep 2024

8/10 Good

John R

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Robert

Liked: Staff & service
Stayed 1 night in Sep 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 1 night in Sep 2024