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4.0 out of 5

"Familiar area in Lisbon. Hotel room temperature adjustment broken. Cold at night. " More

By a verified traveller on Wed 14 Dec 2022

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Family Suite

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Double or Twin Room (with extra bed)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Superior Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Suite

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Double or Twin Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at SANA Metropolitan Hotel. During your stay, you're just a quick walk from Campo Grande. Enjoy features like free WiFi in public areas, plus a restaurant and a 24-hour gym.

  • Free WiFi
  • Enjoy international cuisine while dining at Astrolábio
  • Self-parking and extended parking available for a fee
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym
  • Within a 15-minute walk of Campo Grande and Gulbenkian Museum

SANA Metropolitan Hotel ratings based on 5 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for SANA Metropolitan Hotel

Everyone (2) Couples (3)
4 out of 5
Familiar area in Lisbon. Hotel room temperature adjustment broken. Cold at night.

Posted by , from Espoo on 14 Dec 2022

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Comment from Hotel Management

23 Dec 2022 by Sana Metropolitan Team

Dear Mr. keijo, Dear Mr. Sharon,We would like to thank you for choosing SANA Metropolitan Hotel for your stay.We were very happy that you enjoyed our hotel and service and that had a great experience with us.We apologize for the room temperature, we will take corretive measure to improve this thema. We do hope to have the pleasure to welcome you again in the future. Kind regards,

5 out of 5
Gute und ruhige lage.Sehr nettes Personal.Sauberkeit war sehr gut.Gutes essen.

Posted by on 4 Jan 2020

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Comment from Hotel Management

9 Jan 2020 by Francisco Martins

Sehr geehrter, Wir möchten, dass Sie sich für SANA Metropolitan Hotel für Ihren Aufenthalt entschieden haben. Wir waren sehr froh, Sie haben unser Hotel und unseren Service genossen und eine großartige Erfahrung mit gemacht. Wir hoffen es. Ich freue mich, Sie in Zukunft wieder bei begrüßen zu dürfen. Herzliche Grüße Das SANA Metropolitan Team

4 out of 5

Sehr Empfehlenswert

Pros: Die aufmerksamen und hilfsbereiten Mitarbeiter und die Lage des Hotels
Cons: Das Angebot für Mittag- und Abendessen ist etwas exklusiv. Das Personal macht jedoch alles um den persönlichen Wünschen gerecht zu werden.
Location: Ideal zum Flughafen und ins Zentrum von Lissabon. Taxis stehen praktisch immer bereit vor der Türe.
Wir waren für drei Wochen im SANA Metropolitan Hotel Lisbon und haben uns jederzeit sehr wohl und willkommen gefühlt. Das Personal ist äusserst zuvorkommend, aufmerksam, diskret und hilfsbereit Die Lage ist ideal zum Flughafen und ins Zentrum von Lissabon. Das Frühstück-Buffet hat alles was es braucht für einen guten Start in den Tag. Gerne wieder meine erste Wahl in Lissabon.

Posted by , from Schweiz on 23 Apr 2017

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4 out of 5
l'hôtel est bien en général, situé à 10min de marche du métro. Les chambres mériteraient un petit rafraîchissement. Il n'y a qu'une seule prise de disponible dans la chambre, ce qui est peu quand on a plein de choses à recharger. Nous avions une fuite dans la douche. A part ça nous avons apprécié la gentillesse du personnel et la qualité du petit déjeuné.

Posted by on 19 Aug 2016

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3 out of 5

Sauberes Durchschnittshotel

Das Hotel war sehr sauber und von der Ausstattung ok. Leider war die Matraze sehr hart und unbequem. Tv und wifi ungenügend.

Posted by on 23 Aug 2014

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Property Features

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A 24-hour business centre and 12 meeting rooms are available. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 19160 square feet (1780 square metres) and includes a conference centre. A 24-hour fitness centre, a terrace, and multilingual staff are also featured at the family-friendly SANA Metropolitan Hotel. Parking is available for a fee. Smoking is allowed in designated areas at this 4-star Lisbon hotel.

  • 1 building
  • 315 guestrooms or units
  • 12 levels
  • 19160 sq ft of conference space
  • 1780 sq. m of conference space
  • Deli
  • Childcare (surcharge)
  • Business centre (24 hours)
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Gift shop
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Self parking (surcharge)

Transport

  • Train station: Entrecampos Station (1.4 km / 0.9 mi)
  • Parking: Self parking and extended parking available for a surcharge

Room Amenities

SANA Metropolitan Hotel offers 315 accommodations with minibars and a safe. LCD televisions come with satellite channels. Bathrooms include a bath, bidets, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • HD television
  • Satellite channels
  • Bathtub
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Bidet
  • Telephone
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Astrolábio – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available.

Wall Street Bar – This bar serves lunch and light fare. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness centre.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public bathroom
  • Handrails in stairways
  • Wheelchair accessible parking
  • Wheelchairs available on site
  • Wheelchair-accessible path to lift
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 40.0 per day.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay and Eurocard. Cash is not accepted.

  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property does not follow regional sanitisation guidelines
  • Property registry number - 1521
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: EUR 20 per day
  • Covered extended parking fee: EUR 20 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 40.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Sana Metropolitan
  • Sana Metropolitan
  • Sana Metropolitan Hotel
  • Sana Metropolitan Hotel Lisbon
  • Sana Metropolitan Lisbon
  • Sana Park Metropolitan Lisbon
  • SANA Metropolitan Hotel Hotel
  • SANA Metropolitan Hotel Lisbon
  • SANA Metropolitan Hotel Hotel Lisbon

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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