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Aurea Museum by Eurostars Hotel Company

5.0 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Aurea Museum by Eurostars Hotel Company

Exterior
Lobby
Exterior
Turkish bath/hammam, 1 treatment room
Exterior

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Breakfast available
  • Spa
  • Restaurant
  • Pool
    Pool
  • Bar
    Bar
  • Gym
    Gym

Explore the area

Map
Rua Cais de Santarém 52, Lisbon, Lisbon, 1100-104
  • Lisbon Cathedral
    2 min walk
  • Rua Augusta Arch
    6 min walk
  • Lisboa Story Centre
    7 min walk
  • Lisbon (LIS-Humberto Delgado)
    21 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

Deluxe Double Room, Terrace

  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Double Room (with Sofa Bed)

Deluxe Double Room (with Sofa Bed)

Deluxe Double Room (with Sofa Bed)

  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 40 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Minibar, in-room safe, individually decorated, individually furnished

Deluxe Double Room

  • 25 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Double Room Single Use

Minibar, in-room safe, individually decorated, individually furnished

Deluxe Double Room Single Use

  • 25 sq m
  • Sleeps 1
  • 1 Double Bed OR 2 Twin Beds

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About this property

Aurea Museum by Eurostars Hotel Company

Riverwalk Lisbon hotel in Lisbon Old Town with a full-service spa
This smoke-free hotel features a full-service spa, an indoor pool, and a restaurant. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a sauna are onsite. Housekeeping is available on request.
Aurea Museum by Eurostars Hotel Company offers 91 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. A pillow menu is available. LCD televisions come with satellite channels. Bathrooms include bathtubs or showers with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. The spa is equipped with Turkish bath/hammam. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at Aurea Museum by Eurostars Hotel Company. During your stay, you're just a quick walk from Lisbon Cathedral. Free WiFi in public areas, a full-service spa, and an indoor pool are available.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Treat yourself with a visit to the full-service spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Guests have great things to say about the helpful staff and the location
  • Steps from Lisbon Cathedral and 8 minutes by foot from Commerce Square
  • Airport shuttle service available for a fee
Aurea Museum by Eurostars Hotel Company offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

There are 4 meeting rooms available. A fitness center, a library, and multilingual staff are also featured at the luxury Aurea Museum by Eurostars Hotel Company. An airport shuttle (available 24 hours) is available for a fee.

This 5-star Lisbon hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:30 AM to 10:30 AM.
Aurea Museum by Eurostars Hotel Company has a restaurant on site.
24-hour room service is available.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 7:30 AM–10:30 AM: EUR 25 for adults and EUR 25 for children
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Library
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Meeting rooms - 4

Spa

  • Massage/treatment rooms
  • Spa open daily
  • Treatment room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Pillow menu

Bathroom

  • Dressing gowns
  • Bath or shower
  • Deep-soaking bath
  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • LCD TV
  • Satellite channels

Food and drink

  • Coffee/tea filters (reusable)
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Bulk dispenser for toiletries
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 25 for adults and EUR 25 for children
  • Airport shuttle fee: EUR 40 per vehicle (one-way, maximum occupancy 2)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Aurea Museum by Eurostars Hotel Company offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.
Property Registration Number 7670

We should mention

  • Pool access available from 9:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Eurostars Museum Hotel Lisbon
Eurostars Museum Hotel
Eurostars Museum Lisbon

Aurea Museum by Eurostars Hotel Company Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 602 out of 801 reviews" "
Rating 8 - Good. 148 out of 801 reviews" "
Rating 6 - Okay. 27 out of 801 reviews" "
Rating 4 - Poor. 15 out of 801 reviews" "
Rating 2 - Terrible. 9 out of 801 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff
Stayed 3 nights in Aug 2024

10/10 Excellent

Raheel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Katelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot
Stayed 3 nights in Aug 2024

4/10 Poor

Yadira

Stayed 3 nights in Aug 2024

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean, location was great
Stayed 2 nights in Aug 2024

4/10 Poor

Thomas, Singapore

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Came back one evening and door to my room was wide open. Talk to the front desk staff and they told me they checked that no one else visited after they cleaned the room. I don’t understand how that has helped explain no was there any words and actions to address the the security issue. I lodged another feedback on the day of check out. Still no explanations from the hotel yet.
Stayed 5 nights in Aug 2024

10/10 Excellent

Andrew, Minneapolis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel near the waterfront and old town Lisbon
Stayed 2 nights in Aug 2024

10/10 Excellent

Welva Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in Aug 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location and great staff. The archeology exhibit and tour was a great bonus.
Stayed 3 nights in Aug 2024

10/10 Excellent

Brittney

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient, friendly staff.
Stayed 4 nights in Aug 2024

10/10 Excellent

Tsz Kwan Charmaine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Polite and professional staff at the reception. They are personable and always helpful. Room was spacious and clean. Good price value consider the e location and peak travel season.
Stayed 4 nights in Aug 2024

10/10 Excellent

Raphael, Vancouver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is excellent. It’s in the main tourist area of Lisbon but not in the center so you don’t get the noise or the crowds. The hotel itself is amazing. Staff is amazing.
Stayed 2 nights in Aug 2024

8/10 Good

Arkadiusz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Mark Louis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. Katrina was very accommodating and went above and beyond!!
Stayed 6 nights in Aug 2024

8/10 Good

atacan, Ürgüp

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good location
Stayed 3 nights in Apr 2024

10/10 Excellent

Robert John, Glazebury

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautifully clean hotel 👍
Stayed 4 nights in Jul 2024

8/10 Good

DAVID, Tiburon

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great property, showing a bit of aging in the carpets that need to be updated in the hallways. Hotel is in the hillside so the back of the hotel rooms have no view. Be sure to specify that you want a river view. Most of the rooms are nice and spacious with a river view, but there are smaller rooms with the rock face of the hillside that are not good at all and smelled moldy. After checking in, we went downstairs and requested other rooms which they gave us right away. The rest of the stay was awesome.
Stayed 3 nights in Aug 2024

10/10 Excellent

DAVID, Tiburon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean location with restaurants close by and great views of the river
Stayed 3 nights in Aug 2024

10/10 Excellent

Mercedes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk staff are un amor, very kind and professionals, they care for their guests. The room we chose was huge and plenty of room for 4 luggages and the breakfast was pretty good. I highly recommend it specially if you are leaving in a cruise, as you just need to cross the street to be in the terminal, although we used Uber because we had too many bags. Mercy R Sanchez Miami Florida 8/1/2024
Stayed 1 night in Aug 2024

10/10 Excellent

Marc-Anthony

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay ! A
Stayed 3 nights in Jul 2024

10/10 Excellent

michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing hotel and the staff wre just as amazing
Stayed 6 nights in Jul 2024

10/10 Excellent

Doyin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here! We will definitely stay here again.
Stayed 2 nights in Jul 2024

10/10 Excellent

Janice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I thoroughly enjoyed our week-long stay here! The beds in the “Double” rooms are king-size by US standards, which was wonderful! The staff there was top-notch…helpful, efficient, polite, and cheerful. They graciously helped resolve a snag in our reservation so that we could get the room that we wanted and sent up a courtesy bottle of champagne as a welcome. The location of the Aurea was perfect for us…away from late-night street noise but an easy walk along the river to dining & shops. Highly recommend.
Stayed 7 nights in Jul 2024

8/10 Good

Calum

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Lovely hotel, very friendly and helpful staff. Only down side is you have to book to use the pool. Meant we didn’t use it, as we couldn’t work it round our other plans.
Stayed 6 nights in Jul 2024

4/10 Poor

lisa

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Do not expect a 5* hotel (or 5* service)
I have never left a negative rating for a stay before but while the location and history of the venue are great, the cleanliness and staff are below average and facilities lacking. It feels as though this is a newish hotel, requesting premium prices, without the ability to offer a premium service. On the plus side, for anyone interested in history, the non affiliated historians facilitating the tours around the ruins that are housed inside the hotel are brilliant, and you can visit without being a resident.
Stayed 4 nights in Jun 2024