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4.3 out of 5

"Great hotel at perfect location " More

By a verified traveller on Tue 23 Aug 2022

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Classic Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Executive Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Club Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite (Mercy)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at 9Hotel Mercy. During your stay, you're just a quick walk from Rossio Square. Free WiFi in public areas, a bar and a business centre are available.

  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the location and the helpful staff
  • Within a 10-minute walk of Rossio Square and Avenida da Liberdade
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)

9Hotel Mercy ratings based on 36 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for 9Hotel Mercy

Everyone (21) Couples (14)
5 out of 5
Great hotel at perfect location

Posted by on 23 Aug 2022

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Comment from Hotel Management

8 Sep 2022 by Filipe Maciel

Dear Emil, We kindly thank you to take the time to share your experience. We are really glad that you have enjoyed your stay in our house! Looking forward to welcome you again during you next trip. Best Regards,

4 out of 5
The location of the hotel is great! Quite a good value for money. However, I think they should make some renovations as everything looks a bit worn down. Lower quality than other 4 star hotels in the city center.

Posted by on 4 Jan 2022

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Comment from Hotel Management

24 Jan 2022 by Filipe Maciel

Dear Naima, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! I hope to see you soon again... Best Regards, Filipe Maciel

5 out of 5
The location of the hotel is great, very close to lots of things. The room size was great too.

Posted by on 5 Aug 2019

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5 out of 5

Posted by on 22 Jan 2019

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Comment from Hotel Management

6 Feb 2019 by Filipe Maciel

Dear Guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! I hope to see you soon again... Best Regards, Filipe Maciel

4 out of 5

Posted by on 4 Aug 2024

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Comment from Hotel Management

5 Aug 2024 by Rita

Dear Mrs. Tarja,thank you for your evaluations, it will helps us built a more solide work everyday.Best Regards,

5 out of 5

Posted by on 7 Jul 2024

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Comment from Hotel Management

29 Jul 2024 by Ophélie Acaris - Hotel Manager

Dear Paul, It's a pleasure to see that you enjoyed your stay with us ! We were happy to welcome you and hope to see you again in Lisbon :)Best regards

5 out of 5
Wir waren sehr zufrieden

Posted by on 21 May 2024

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Comment from Hotel Management

21 May 2024 by Fábio - Receptionist

Dear Karl, thank you for your feedback. We are happy to know that you enjoyed your stay with us.

3 out of 5

Posted by on 1 May 2023

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Comment from Hotel Management

31 May 2023 by Filipe Maciel

Dear Charles, We kindly thank you to take the time to share your experience. We are really glad that you have enjoyed your stay in our house! Best Regards,Filipe Maciel

4 out of 5
Hyvä sijainti, erinomainen aamiainen

Posted by , from Helsinki on 2 Apr 2023

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Comment from Hotel Management

6 Apr 2023 by Filipe Maciel

Dear Eija, We kindly thank you to take the time to share your experience. We are really glad that you have enjoyed your stay in our house! Best Regards,Filipe Maciel

4 out of 5
Nice hotel with friendly staff. Good situation. Breakfast ok.

Posted by on 29 Mar 2023

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Comment from Hotel Management

2 Apr 2023 by Filipe Maciel

Dear Karri, Thank you for taking the time to share your experience with us and we are sorry that your stay did not meet your expectations.We are sorry that you had a problem with the service offered by our staff.With my best regards,Filipe Maciel

Property Features

WiFi is free in public spaces. Business amenities include a business centre and meeting rooms. You can enjoy a drink at the bar/lounge. An airport shuttle (available 24 hours) is available for a fee. A library, a terrace, and multilingual staff are also featured at the boutique 9Hotel Mercy.

  • 1 building
  • 47 guestrooms or units
  • 7 levels
  • Conference rooms
  • Built in 2012
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Newspapers in lobby (free)
  • Lift
  • Bar or lounge

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Offsite parking reservations required

Transport

  • Train station: Cais do Sodré Station (0.7 km / 0.5 mi)
  • Metro station: Largo Trindade Coelho Stop (0.1 km / 0.1 mi)
  • Property shuttles: Airport shuttle

Room Amenities

9Hotel Mercy offers 47 air-conditioned accommodations with iPod docking stations and minibars. Beds feature premium bedding. 32-inch flat-screen televisions come with digital channels. Bathrooms include baths or showers with a rainfall showerhead, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers, safes and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Minibar
  • iPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Espresso maker
  • Electric kettle
  • Luxury bedding
  • Bath or shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 10:30 AM.

Le 9 Bar – This bar only serves breakfast.

Room service (during limited hours) is available.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after midnight, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: EUR 20 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 15 lb per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and cash.

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Children stay free - maximum age 2
  • Social distancing measures are in place
  • Property follows regional sanitisation guidelines Clean & Safe (Portugal)
  • No cots (infant beds) available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 200 per accommodation, per stay
  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 15 for adults and from EUR 7.5 for children
  • Airport shuttle fee: EUR 40 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: EUR 40 (one-way), (up to 17 years old)
  • Nearby parking fee: EUR 21 per day (328 ft away)
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Mercy
  • Mercy Hotel
  • Mercy Hotel Lisbon
  • Mercy Lisbon
  • 9HOTEL MERCY Hotel Lisbon
  • 9HOTEL MERCY Hotel
  • 9HOTEL MERCY Lisbon
  • 9HOTEL MERCY
  • 9HOTEL MERCY Hotel
  • 9HOTEL MERCY Lisbon
  • 9HOTEL MERCY Hotel Lisbon

You should know

  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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