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9Hotel Mercy

4.0 star property

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Photo gallery for 9Hotel Mercy

Front of property
Business centre
Bar (on property)
Superior Double Room
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Bar
  • Breakfast available
  • Room service
  • Pet-friendly
  • Housekeeping

Explore the area

Map
Rua da Misericordia, 76, Lisbon, 1200-273
  • Carmo Convent
    ‪3 min walk‬
  • Rossio Square
    ‪6 min walk‬
  • Santa Justa Elevator
    ‪7 min walk‬
  • Lisbon (LIS-Humberto Delgado)
    ‪27 min drive‬

Room options

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

  • 23 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Suite (Mercy)

Suite (Mercy)

Suite (Mercy)

  • 47 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Double Room

View from room

Club Double Room

  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double Room

Executive Double Room

Executive Double Room

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room

Premium bedding, minibar, in-room safe, soundproofing

Superior Double Room

  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

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About this property

9Hotel Mercy

Hotel with a 24-hour front desk, a short walk to Rossio Square
This hotel features a bar/lounge, coffee/tea in a common area, and a business center. WiFi in public areas is free. Additionally, concierge services, dry cleaning, and laundry facilities are onsite.
9Hotel Mercy offers 47 air-conditioned accommodations with iPod docking stations and minibars. Beds feature premium bedding. 32-inch flat-screen televisions come with digital channels. Bathrooms include bathtubs or showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers, safes, and phones. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is offered daily and irons/ironing boards can be requested.

Our customers tell us they can't get enough of the helpful staff at 9Hotel Mercy. During your stay, you're just a quick walk from Rossio Square. Free WiFi in public areas, a bar, and a business center are available.
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Guests have great things to say about the location and the helpful staff
  • Within a 10-minute walk of Rossio Square and Avenida da Liberdade
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
WiFi is free in public spaces. Business amenities include a business center and meeting rooms. You can enjoy a drink at the bar/lounge. An airport shuttle (available 24 hours) is available for a fee. A library, a terrace, and multilingual staff are also featured at the boutique 9Hotel Mercy.
For a fee, guests can enjoy buffet breakfast daily from 7:30 AM to 10:30 AM.
Le 9 Bar - This bar serves breakfast only.
Room service (during limited hours) is available.

Languages

English, French, Polish, Portuguese, Russian, Spanish, Ukrainian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Off-site parking for EUR 21 per day; booking required
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 7:30 AM–10:30 AM: EUR 15 for adults and EUR 7.5 for children
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • Le 9 Bar

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Lift
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Raised toilet seat
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Premium bedding

Bathroom

  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Digital channels
  • iPod dock

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Free newspapers
  • Iron/ironing board (on request)
  • Local maps
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • Pets: EUR 20 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 15 lbs per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 200 per accommodation, per stay
  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 15 for adults and EUR 7.5 for children
  • Airport shuttle fee: EUR 40 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: EUR 40 (one-way), (up to 17 years old)
  • Nearby parking fee: EUR 21 per day (328 ft away)
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.

We should mention

  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Mercy
Mercy Hotel
Mercy Hotel Lisbon
Mercy Lisbon
9HOTEL MERCY Hotel Lisbon
9HOTEL MERCY Hotel
9HOTEL MERCY Lisbon
9HOTEL MERCY
9HOTEL MERCY Hotel
9HOTEL MERCY Lisbon
9HOTEL MERCY Hotel Lisbon

9Hotel Mercy Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 557 out of 1006 reviews
Rating 8 - Good. 334 out of 1006 reviews
Rating 6 - Okay. 73 out of 1006 reviews
Rating 4 - Poor. 25 out of 1006 reviews
Rating 2 - Terrible. 17 out of 1006 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

ALDO

Liked: Staff & service, property conditions & facilities
Great location and rooms
Stayed 3 nights in Nov 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Daniel

Stayed 1 night in Oct 2024

8/10 Good

Michael, Framingham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at 9Hotel Mercy were absolutely terrific! the breakfast at the restaurant was extensive, fresh, hot and delicious with many local pastries we enjoyed immensely. Everyone spoke English, was warm, compassionate, friendly, and extremely helpful. Our only difficulty was a problem with the shower which required us to move to a different room. The hotel was full they couldn't move us that night so we had to wait till someone checked out the next day. They gave us a bottle of port and apologized for our inconvenience. Once we switched rooms everything was fine. They were also very accommodating when we had to leave before breakfast hours one morning and they let us go into the restaurant during the set up time and eat early. The hot dishes were not yet available but there were plenty of other things and we were very happy. They also got us reservations at a lovely restaurant in the neighborhood with terrific service and delicious food. We heard beautiful, passionate fado music there (singers and guitars). It was a really special night out! Highly recommend 9Hotel Mercy!
Stayed 4 nights in Oct 2024

10/10 Excellent

Mark

Stayed 5 nights in Nov 2024

8/10 Good

Dany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location. Easy to walk down to everything.
Stayed 2 nights in Nov 2024

10/10 Excellent

Evan

Stayed 3 nights in Oct 2024

8/10 Good

Amrinder

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

Tarek

Liked: Property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Barry Dean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were a little concerned that the noise from the busy streets with people partying and drinking might make it a hard place to sleep, but the rooms were quiet. We walked across the street for the best breakfast we had in Lisbon, and all the major attractions were within walking distance.
Stayed 4 nights in Oct 2024

10/10 Excellent

Edmund

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

Noah

Stayed 2 nights in Oct 2024

2/10 Terrible

Joann

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
About 9Hotel Moldy. Stay was Oct. 4-7, 2024. At check-in we were advised that there would be one bottle of water in our room for the whole stay, otherwise we would have to pay for water out of the mini fridge. Why is this pettiness even discussed with someone who is paying $359 for a suite? We opened the door to Suite 601 and were immediately hit with a strong smell of mold. The bathroom was worse. If we weren't so tired (10:00 p.m.) at check-in, we would have turned around and checked back out. We called about this every day at least once, causing stress and wasting our vacation time. No one ever did anything about it. They would send the housekeeper up and have her scrub the shower again. Of course this wasn't going to solve anything. They needed a professional to address the root of the problem. Speaking of the shower, It flooded every time you took a shower. Water pooled and spilled out onto the floor. The sink also drained slowly. The vinyl flooring is coming up in several places and it caused my husband to trip a couple times. The hotel is quite dark, from the breakfast room, lobby to our room. The hallways are black. The bathroom is all black, floors, doors, walls. This is not conducive to doing things you need to do in a bathroom such as your hair and makeup. I did my makeup on the terrace. It isn't practical. This was our 40th anniversary trip. The other hotels we stayed at were incredible. We actually dreaded coming back to the Hotel9 Moldy each night
Stayed 3 nights in Oct 2024

8/10 Good

Vanessa Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

Reshma

Stayed 1 night in Oct 2024

10/10 Excellent

Ken

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First trip to Lisbon. There will be more!
Stayed 5 nights in Oct 2024

4/10 Poor

Miki

Liked: Cleanliness
Disliked: Staff & service
Stayed 6 nights in Sep 2024

6/10 Okay

Eric

Travelled with partner
Liked: Cleanliness, staff & service
The area is great. Close to everything, however as a Boutique hotel it needs some work. We had one of the suites and it was worn down. Carpet was stained. Stains on couches. The walls also needed to cleaning and fresh paint.
Stayed 4 nights in Sep 2024

8/10 Good

Cole, San Francisco

Travelled with partner
Liked: Amenities, property conditions & facilities
Great place to stay. Walking distance to many tourist attractions. The staff was very kind and attentive
Stayed 2 nights in Sep 2024

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

daryl s

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024

10/10 Excellent

ELEANOR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Kudos to the housekeeping staff who found my granddaughter’s pearl earrings and we were able to retrieve it on our way back to Lisbon. Thank you so much , appreciate your honesty.
Stayed 2 nights in Aug 2024

10/10 Excellent

Jade

Stayed 4 nights in Aug 2024

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
This hotel is in a great area for tourist. We arrived a bit early around 11 am and no room was available. We were asked to return at 3pm for a room. I was a bit disappointed that after flying all night and arriving at 10am. Got to the hotel at 11am. We were told that the room would be ready at 3pm and however the room was not ready at 3pm. We had to wait longer to get a room. Besides the arrival problem the hotel was 8/10 to me.
Stayed 3 nights in Aug 2024

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in an excellent location. Hotel is very clean and comfortable.
Stayed 2 nights in Aug 2024