4/10 Poor
Jenise
Travelled with family and small children, Travelled with partner
22 Sept 2024
Liked: Cleanliness
Disliked: Amenities
There's no wow factor. The property is on a highway with exterior rooms and you have to go outside to get to the lobby or any other part of the "hotel", which makes this a glorified motel. Outside of character drawings on one wall and a couple of throw pillows, it is NOT a themed room. Outside of colorful, walls, doors and decor nothing screams Cartoon Network. There's basic motel carpeting, bedding, furniture and linen. There was mold, water damage and a foul smell from the AC. The staff (front desk and management) have a real condescending attitude about any concerns or complaints. There's one community microwave so you're wanting in line or your family has to take turns to heat up a meal. The indoor pool is in a separate building as well. For my family, we weren't comfortable. After a long day in the park or just out enjoying Lancaster we should be able to undress, unwind and relax in the room we spent hundreds to stay in. We shouldn’t have to move around the "hotel" OUTSIDE to get the things we need to settle in for the night.
Jenise
Stayed 2 nights in Sep 2024