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Imperial Swan Hotel & Suites

3.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Imperial Swan Hotel & Suites

Desk, iron/ironing board, cots/infant beds, rollaway beds
Interior entrance
Royal Room, 1 King Bed, Non Smoking | Living area
Point of interest
Combined shower/bathtub, deep-soaking bathtub, hair dryer

Reviews

4.2 out of 10

Popular amenities

  • Pet-friendly
  • Air conditioning
  • Business services

Explore the area

Map
4141 S Florida Ave, Lakeland, FL, 33813
  • Family Fun Center
    ‪19 min walk‬
  • Lakeside Village
    ‪4 min drive‬
  • Cleveland Heights Golf Course
    ‪5 min drive‬
  • Lakeland Intl. Airport (LAL)
    ‪7 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, iron/ironing board, cots/infant beds, rollaway beds

Standard Room, 2 Queen Beds, Non Smoking

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Royal Room, 2 Double Beds, Non Smoking

Desk, iron/ironing board, cots/infant beds, rollaway beds

Royal Room, 2 Double Beds, Non Smoking

  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, 1 King Bed with Sofa bed, Non Smoking

Desk, iron/ironing board, cots/infant beds, rollaway beds

Executive Suite, 1 King Bed with Sofa bed, Non Smoking

  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Royal Room, 1 King Bed, Non Smoking

Royal Room, 1 King Bed, Non Smoking

Royal Room, 1 King Bed, Non Smoking

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, Non Smoking

Desk, iron/ironing board, cots/infant beds, rollaway beds

Suite, 1 Queen Bed, Non Smoking

  • City view
  • Sleeps 3
  • 1 Queen Bed

Similar properties

Front of property

Stay Inn and Suites

Pool
Parking included
Free WiFi
Restaurant
3.1 out of 5, (685)
The price is €97
for 1 room
includes taxes & fees
5 Feb - 6 Feb
Stay Inn and Suites

About this property

Imperial Swan Hotel & Suites

Hotel with a conference center, near Family Fun Center
This hotel features a conference center, conference space, and a computer station. Additionally, wedding services, a TV in a common area, and ATM/banking services are onsite. Housekeeping is available on request.
Imperial Swan Hotel & Suites offers 168 accommodations with bathrobes and hair dryers. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs. Cribs/infant beds (surcharge) and rollaway/extra beds (surcharge) are also available. Housekeeping is provided on request.
The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at Imperial Swan Hotel & Suites, you'll be within walking distance of Family Fun Center. Enjoy features like a conference center and outdoor pool access.
  • Take a swim in the outdoor
  • Amenities include 5 meeting rooms, a conference center, and a computer
  • Just a 2-minute drive from Family Fun Center and a few minutes from Lakeside Village
  • Dogs welcome for a fee (restrictions apply)
Imperial Swan Hotel & Suites offers its guests complimentary use of a nearby fitness facility, an ATM, and a television in a common area. Event space at this hotel measures 7500 square feet (697 square meters) and includes a conference center. You'll have access to the outdoor pool and health club at a partner property.

Smoking is allowed in designated areas at this 3-star Lakeland hotel.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi

Parking and public transport

  • Wheelchair-accessible parking available

Things to do

  • Access to nearby health club
  • Access to nearby outdoor pool

Family friendly

  • Access to nearby outdoor pool
  • Cots/infant beds (surcharge)
  • Microwave
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Separate living room

Conveniences

  • ATM/banking services
  • Lift

Guest services

  • Front desk (limited hours)
  • Housekeeping (on request)
  • Wedding services

Business services

  • Computer station
  • Conference centre (7500 square feet of space)
  • Meeting rooms - 5

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Cots/infant beds (surcharge)
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Deep-soaking bath
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Microwave
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in fee: USD 25.0
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 10:30 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets: USD 25.00 per pet, per day, plus a deposit of USD 25.00 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 11 lbs per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per stay.
  • Cribs (infant beds) are available for USD 10.0 per stay.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 8.99 per accommodation, per night
The resort fee includes:
  • Internet access
  • Self parking

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 25.00 per stay
  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.0 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 10.0 per stay
  • Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 10:30 AM - 10:00 PM.
Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Imperial Swan
Imperial Swan Hotel
Imperial Swan Hotel Lakeland
Imperial Swan Lakeland
Imperial Swan Lakeland Hotel Lakeland
Imperial Swan & Suites
Imperial Swan Hotel & Suites Hotel
Imperial Swan Hotel & Suites Lakeland
Imperial Swan Hotel & Suites Hotel Lakeland

Imperial Swan Hotel & Suites Reviews

Reviews

4.2
Rating 10 - Excellent. 87 out of 1000 reviews" "
Rating 8 - Good. 91 out of 1000 reviews" "
Rating 6 - Okay. 138 out of 1000 reviews" "
Rating 4 - Poor. 188 out of 1000 reviews" "
Rating 2 - Terrible. 496 out of 1000 reviews" "

4.6/10

Cleanliness

5.2/10

Staff & service

3.6/10

Amenities

4.2/10

Property conditions & facilities

3.6/10

Eco-friendliness

Reviews

2/10 Terrible

Vicki

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a last minute reservation. We arrived at 4 pm for check in and stood in the lobby for 40 minutes. Finally, a lady showed up to take the other people waiting in the lobby to “look” at a room and stated she would be back soon. Just by looking at the lobby, it was full of old decor and dust. The bar area was closed and looked like it was used for storage. Items definitely not organized in there. Got tired of waiting and left.
Stayed 1 night in Oct 2024

8/10 Good

Taylor

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
They got me in when I really needed it and were really pleasant.
Stayed 1 night in Oct 2024

2/10 Terrible

JOCELYN

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Hurricane horrible
The hotel was horrible,
Stayed 2 nights in Oct 2024

2/10 Terrible

Heidi

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Terrible place! Had to travel for a last minute business trip to assist with storm damage, only to arrive at this hotel turning me away because they sold it out from under me. My card was already charged and it took hours, and multiple calls to get my money back.
Stayed 1 night in Oct 2024

4/10 Poor

jacqueline

Walked into the lobby and it was very stinky. The lady at the desk seemed to be flirting with 2 customers.. and finally said she would be right with me. Waited. While waiting I looked up reviews… and saw a few about sleeping with the bed bugs… so I left. Did not stay.
Stayed 1 night in Oct 2024

2/10 Terrible

Stephen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
very poorly run, staff inadequate
very poorly run. Stayed the night of the hurricane 10/09/24. check-in was haphazard, the restaurant was closed and all questions were answered by a nice Chinese girl who needed her phone to translate as she only spoke Chinese. Room was OK. I was never given a receipt or any paperwork, only the room key. I paid for 2 nights just in case, but only stayed the one night. No one was at the desk at any time that day or the next morning at 10AM when I left. Only person working was a nice Chinese man who told me to call the number on the wall and they could help me get my refund. I have called every day and left messages to no avail. The phone # online does not answer. Just disputed the charge on my credit card for half. Never stay there again,
Stayed 2 nights in Oct 2024

2/10 Terrible

lisa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Receptionist great rooms horrible ac doesn’t even work
Stayed 1 night in Oct 2024

2/10 Terrible

bienvenido

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever filthy
Building was so horrible filthy and dirty I didn’t even stay there
Stayed 1 night in Oct 2024

4/10 Poor

Herbert

Disliked: Cleanliness, amenities, property conditions & facilities
Very run down property with very limited number of employees. The room did not have trash cans or kleenex. The microwave did not work, the tv malfunctioned, poorly lit room, and a shower head that was only adequate. Also, check in took a long time.
Stayed 3 nights in Oct 2024

2/10 Terrible

Trisha

Disliked: Cleanliness, staff & service, property conditions & facilities
This place is awful there was so much mold in the room and the bathroom it smelled awful. The front desk lady was nice but it seemed a bit shady that I had to pay a cash hotel fee separate from what I had already paid for. This hotel is gross and over priced
Stayed 1 night in Oct 2024

2/10 Terrible

christine

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff barely spoke English. Desk rarely staffed. No room service. No restaurant. No pool. No bar. Amenities listed -false.
Stayed 1 night in Oct 2024

2/10 Terrible

corinne

Disliked: Cleanliness, staff & service, property conditions & facilities
If I can give this zero stars I would after being displaced from hurricane Milton nobody picked up the phone we showed up it smelled there was nobody at the front desk. Another woman was waiting an hour and a half for them to reactivate her key card and they have the audacity to try to charge me for cancellation. Do not even bother. I was not bringing my children or infant into that. I don’t care how displaced I was.
Stayed 2 nights in Oct 2024

2/10 Terrible

Regina

Travelled with partner
Worst hotel I’ve ever stayed in. Checkin took more than 45 minutes because staff was slow and seemed confused about everything. Carpet in hallway smelled like cat pee. Carpet in room smelled like dogs. Carpet was dirty and sticky. No garbage can, no coffee maker, no telephone, no comforter on bed. TV didn’t work. Door didn’t lock. Toilet had not been cleaned in weeks. Sink would not drain at all and filled up completely. Cigarette burns all over curtain. Pool was drained and covered with tarp.
Stayed 1 night in Oct 2024

2/10 Terrible

Kyla

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

Cheyenne

Disliked: Cleanliness, staff & service, property conditions & facilities
There were no rooms available nor was there any staff.
Stayed 2 nights in Oct 2024

2/10 Terrible

Christine

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk seldom staffed with poorly English speaking personnel. No hot water. Pool & hottub closed. Restaurant only served dumplings with bonefish speaking waitress/cook. No bar available. Pile of vomit never cleaned up off elevator on floor where we stayed.
Stayed 1 night in Oct 2024

2/10 Terrible

Uraiah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paid for a room and couldnt even get checked in!!!
I booked the hotel and was running late, so i tried to call the hotel to let them know i was on my way, i called again and again, about 10 times, and let it ring and ring and no one answered. When i finally arrived to the hotel, there were no staff at the front desk, just a paper sign saying check in was from 4pm-10pm. I can respect the time window, but with no notice online what so ever, i did not expect a HOTEL to not have ANY employees after 10pm and no one to check in guests. I paid for a room that i didnt even get to use. I had to sleep in my car the rest of the night. If there is any decency in you as a manager or business, please refund my money and i will still attempt to book a room with you again.
Stayed 1 night in Oct 2024

10/10 Excellent

Luz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything ok
Stayed 1 night in Sep 2024

6/10 Okay

Tammy

Travelled with family
Stayed 1 night in Sep 2024

2/10 Terrible

mariela

Business traveller
The hotel was smelling mold everywhere, reception, elevator, hallways and room, it was really the worst experience ever
Stayed 1 night in Oct 2024

6/10 Okay

David

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
No daily cleaning, no garbage pickup,
Stayed 5 nights in Sep 2024

6/10 Okay

Betty

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2024

2/10 Terrible

Becky

Travelled with partner
Disliked: Amenities, property conditions & facilities
The room was dark and there were only 2 lights on end tables and one didn't work
Stayed 1 night in Sep 2024

4/10 Poor

Alexa

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Clint

Liked: Property conditions & facilities
Disliked: Staff & service
Love it
Stayed 1 night in Sep 2024