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4.1 out of 5

"It was my friends birthday during our stay at this hotel and the staff were ever so accommodating. Our room was upgraded to a suite with the most stun ... " More

By a verified traveller on Fri 27 Sep 2019

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Standard Studio (2)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Junior Suite (Superior) (2)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Double Room Single Use

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Junior Suite (Standard) (3)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Junior Suite (Superior) (3)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Suite (Riverside) (2)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Água Hotels Riverside. During your stay, you're just a quick walk from Portimão Harbor. Features include free WiFi in public areas, free self-parking and a free beach shuttle.

  • Free WiFi
  • Free self-parking
  • Enjoy seafood and pool views while dining at Vista Rio
  • Continental breakfast served daily for a fee
  • Take a swim in the indoor and outdoor pools
  • Treat yourself to body wraps, massages or reflexology at Aguaviva Spa
  • Services include babysitting, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym, a steam room and a playground
  • 2.9 mi (4.6 km) from Slide and Splash Water Park and 3.6 mi (5.9 km) from Rocha Beach
  • Free beach shuttle service

Água Hotels Riverside ratings based on 12 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Água Hotels Riverside

Everyone (8) Family (2) Friends (1)
5 out of 5
It was my friends birthday during our stay at this hotel and the staff were ever so accommodating. Our room was upgraded to a suite with the most stunning view, and a bottle of champagne was left in our room for with a lovely well wish note for her birthday. They went above and beyond for us, I honestly couldn't reccomend this hotel enough.

Posted by on 27 Sep 2019

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Comment from Hotel Management

27 Sep 2019 by Manager

Dear Guest, Thank you very much for your excellent rating. We are happy to hear that we provide you with very pleasant moments. We look forward to your next visit

5 out of 5
Fanatstic property with amazing views, great pool and facilities! I was given free suite upgrade for birthday stay, nice gesture :) Resturant had great view of the river, buffet food was bit disappointing for the price.

Posted by , from London on 22 Sep 2019

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Comment from Hotel Management

22 Sep 2019 by Manager

Thank you very much for your excellent rating

4 out of 5
Be pre warned that it is not a tourist area - but Uber’s to the bars and beaches are only about €6 each way

Posted by , from Liverpool on 14 Oct 2018

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Comment from Hotel Management

14 Nov 2018 by manager

Thank you for your comments.

5 out of 5

Pleasure

Location: Nearby are restaurants bars and in the square about 15 minutes walk plus a park called estombar you can canoe swim walk rest and take the rays
All the staff are very helpful the hotel is very clean staff always working they is one fault but nothing to do with hotel is the smell coming from the plant next to hotel

Posted by , from p on 5 Oct 2016

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4 out of 5

Posted by on 25 Oct 2019

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Comment from Hotel Management

4 Nov 2019 by Manager

Dear Guest, Thank you very much for your rating. Warm regards,

5 out of 5
Sehr schön gelegen, grosse und saubere Zimmer. Freundliches Personal, grosser Parkplatz und angenehm temperierter Swimmingpool.

Posted by on 15 Oct 2019

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Comment from Hotel Management

16 Oct 2019 by Manager

Dear Guest, Thank you very much for your nice review. Regards

4 out of 5

Posted by on 30 Jan 2019

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4 out of 5
Hotel sympathique. Personnel tres a lecoute et serviable.

Posted by on 6 Jan 2019

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Comment from Hotel Management

8 Jan 2019 by Mangera

Thank you.

3 out of 5
Loin de la plage Petit déjeuner à revoir car pas bon

Posted by on 18 Aug 2018

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Comment from Hotel Management

24 Aug 2018 by Manger

Merci pour vos commentaires

4 out of 5

Hotel at a river

We had a nice Tim at the riverside hotel, the room and all the Staffel were real nice. Nevertheless, the beach and the city were in our opinion too far away.

Posted by on 1 Aug 2017

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Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from 20 January to 12 February:

  • Bar/Lounge
  • Business centre
  • Dining venue
  • Laundry facilities
  • Meeting facilities
  • Parking area
  • Spa
  • Swimming pool

Property Features

Água Hotels Riverside offers its guests a full-service spa, a marina, and an indoor pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and a meeting room. An outdoor pool, a children's pool, and a health club are also featured at the family-friendly Água Hotels Riverside. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. This 4-star Lagoa hotel is smoke free.

  • 1 building
  • 134 guestrooms or units
  • 3 levels
  • Built in 2011
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • Lift
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Lagoa Ferragudo Station (0.6 km / 0.4 mi)
  • Property shuttles: Free beach shuttle; airport shuttle
  • Parking: Free self parking

Room Amenities

Água Hotels Riverside offers 134 air-conditioned accommodations with a safe and designer toiletries. Rooms open to balconies. Flat-screen televisions come with satellite channels. Bathrooms include complimentary toiletries and hairdryers. This Lagoa hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • Private balcony
  • In-room dining
  • Flat-screen television
  • Satellite channels
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Designer toiletries
  • Telephone
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a continental breakfast daily from 8:00 AM to 10:30 AM.

Vista Rio – Overlooking the pool, this restaurant specialises in seafood. Guests can enjoy al fresco dining (weather permitting).

Room service is available.

Nearby Activities

A marina and a health club are featured at the hotel. An indoor pool, an outdoor pool and a children's pool are on site. Other recreational amenities include a steam room.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Bicycle rentals nearby
  • Water skiing nearby
  • Snorkelling nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Skydiving nearby
  • Casino nearby
  • Scooter/moped rentals nearby

Spa Services

Aguaviva Spa has 6 treatment rooms, including rooms for couples. Services include hot stone massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

  • Number of treatment rooms 6
  • Couples treatment rooms
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Sauna in spa
  • Hot tub in spa
  • Reflexology
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in, please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Água Hotels Riverside offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa and Mastercard. Cash is not accepted.

For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines Clean & Safe (Portugal)
  • Property registry number - 2991
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are not available

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 1.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.
  • A tax is imposed by the city: From 1 April - 31 October, EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately EUR 10.40 for adults and from EUR 5.20 for children
  • Airport shuttle fee: EUR 70 per vehicle (one way)
  • A facilities fee includes use of: sauna; spa; swimming pool

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Agua Hotels Riverside Hotel Lagoa
  • Água Hotels Riverside Lagoa
  • Agua Hotels Riverside Portugal/Lagoa, Algarve
  • Água Riverside Lagoa
  • Água Hotels Riverside Hotel Lagoa
  • Água Hotels Riverside Hotel
  • Água Hotels Riverside Hotel
  • Água Hotels Riverside Lagoa
  • Água Hotels Riverside Hotel Lagoa

You should know

  • Pool access available from 10:00 AM to 7:00 PM
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