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Robertson Premier Suites by Subhome

2.5 star property

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Photo gallery for Robertson Premier Suites by Subhome

Outdoor pool
Executive Suite, 1 Bedroom, City View
Lobby sitting area
Property grounds
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking available
  • Gym
  • Pool
  • 24/7 front desk
  • Housekeeping
  • Air conditioning

Explore the area

Map
2, Jalan Robertson, Kuala Lumpur, Kuala Lumpur, 50150
  • Jalan Alor
    ‪8 min walk‬
  • Changkat Bukit Bintang
    ‪10 min walk‬
  • Sungei Wang Plaza
    ‪11 min walk‬
  • Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪56 min drive‬

Room options

View all photos for Family Suite, 2 Bedrooms, City View

Desk, laptop workspace, iron/ironing board, free WiFi

Family Suite, 2 Bedrooms, City View

  • 75 sq m
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 King Bed

View all photos for Executive Suite, 1 Bedroom, City View

Desk, laptop workspace, iron/ironing board, free WiFi

Executive Suite, 1 Bedroom, City View

  • 50 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Suite, 1 Bedroom, City View

Desk, laptop workspace, iron/ironing board, free WiFi

Family Suite, 1 Bedroom, City View

  • 50 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Premium Suite, 1 Bedroom, City View

Desk, laptop workspace, iron/ironing board, free WiFi

Premium Suite, 1 Bedroom, City View

  • 42 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

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Lobby

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The price is €100
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includes taxes & fees
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About this property

Robertson Premier Suites by Subhome

Hotel with a fitness center, a short walk to Jalan Alor
An outdoor pool, a fitness center, and a sauna are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include self parking, concierge services, and a 24-hour front desk.
Robertson Premier Suites by Subhome offers 200 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. Accommodations all include kitchenettes. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. LED televisions are featured in guestrooms. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Robertson Premier Suites by Subhome, you're just a quick walk from Jalan Alor. Free WiFi in public areas, an outdoor pool, and a gym are available.
  • Free WiFi
  • Self parking available for a fee
  • Take a swim in the outdoor pool
  • Amenities include a front-desk safe, an elevator, and Library
  • Onsite recreation includes a gym, a sauna, and a playground
  • Within a 15-minute walk of Berjaya Times Square and Jalan Alor
Robertson Premier Suites by Subhome offers its guests an outdoor pool, a sauna, and a fitness center. Public spaces have free WiFi. Robertson Premier Suites by Subhome also features a library, a garden, and concierge services. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Kuala Lumpur hotel is smoke free.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (MYR 15 per night)
  • Limited on-site parking

Things to do

  • Fitness centre
  • Outdoor pool
  • Playground
  • Sauna

Family friendly

  • Kitchenette
  • Outdoor pool
  • Playground

Conveniences

  • Lift
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage

Outdoors

  • Garden

Accessibility

  • Lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • LED TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Kitchenette

More

  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MYR 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: MYR 15 per night
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

Property is also known as

Robertson Premier Suites Subhome Hotel Kuala Lumpur
Robertson Premier Suites Subhome Hotel
Robertson Premier Suites Subhome Kuala Lumpur
Robertson Premier Suites Subhome
Robertson Premier Suites Subh
Robertson Premier Suites by Subhome Hotel
Robertson Premier Suites by Subhome Kuala Lumpur
Robertson Premier Suites by Subhome Hotel Kuala Lumpur

Robertson Premier Suites by Subhome Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 19 out of 41 reviews
Rating 8 - Good. 11 out of 41 reviews
Rating 6 - Okay. 5 out of 41 reviews
Rating 4 - Poor. 4 out of 41 reviews
Rating 2 - Terrible. 2 out of 41 reviews

8.0/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The pool was amazing..it was huge although a bit more seating poolside would have been good. The apartment was big enough but as a 'self-catering' style accommodation it was poor. A fully functioning kitchen but we had to ask for cups to have a hot drink and after 4 days we got 2 glasses! There were also minimal utensils and little to encourage the use of the kitchen facilities. Bedding didn't fit the beds properly and the legs from the main bed were in a drawer in the kitchen! When we tried to attach them we realised they were absent as they were broken. The rooms were not serviced and we had to ask several times for more toilet roll. The apartment did look nice but on closer inspection there was paper hanging of the walls, plastic still left on some of the bathroom fittings and on arrival there was a kitchen sponge that was filthy and looked like it was only fit for the bin. There was also a constant unpleasant odour which we finally realised was from a waste pipe. Great location though as near to restaurants and central shopping area.
Stayed 10 nights in Sep 2019

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Staff & service
It is not bad however very much security staff are not so helpful and we needed to tell them daily about what we want number of towels tea water also the smill in the flat toilet is miserable.
Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has short term and long term rentals. This is not a hotel, but an apartment style. Pool is great. You can't expect room service as any other hotel, you get great rooms, but dont expect any customer service. One of the associate was rude, may be a cultural difference. Property location was great, closure to many iconic places.
Stayed 3 nights in Jun 2019

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Need improvements
Negative Points: We stayed in the family room whereby the bunk beds were sited in a room that had no air condition unit. The aircon in the master bedroom was not cold even at 18 degree celcius, and we had to keep all bedroom doors open to let the cool air from living hall circulated in. Limited TV channels. Supposed to have 4 towels but only given 3. No blankets given for the bunk beds. We had to request for towel and blankets. Aircon controller not working and we had to request reception to replace its batteries. Carpark area for guests were not secured, meaning public could park as well. And we had to pay for the parking fees and got the rebursement of parking fees at the end of the stay. Parking was quite a hassle. Check in process was slow, too administrative, took 15mins. No instruction on how to connect to WiFi in the room until we went back to ask reception. Plus Points: Clean. Cafes were nearby. Entering the building was secured. Quiet.
Stayed 3 nights in Jun 2019

10/10 Excellent

HP, Sarawak

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, nice environment, clean and secure
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Apr 2019

4/10 Poor

Stephen

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Disappointed expected something nice
Terrible service, No bottled water, No tea and coffee, daily housekeeping what a joke made the bed changed the towels sometimes, smoked a cigarette by the window and left ash on the floor yuk. 46 story building only two lifts operating for staff and guests everytime long wait and crowded not an enjoyable stay sorry
Stayed 5 nights in Apr 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and friendly staffs, very safe and nice environment
Stayed 3 nights in Feb 2019

8/10 Good

Hanafi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean,comfortable, and spacious. The tight security made me safe. The staffs were friendly.
Stayed 1 night in Dec 2018

10/10 Excellent

LEE, kualalumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near city centre
Stayed 1 night in Feb 2019

10/10 Excellent

thedoctor46, wonthaggi vic

Liked: Cleanliness, property conditions & facilities, room comfort
flawless friendly check in ,staff excellent ,security extremely good pool , great . quiet clean rooms , only local tv though, all close to usual haunts jalan alohr petaling st,could not fault hotel small stores down stairs good food available
Stayed 6 nights in Jan 2019

2/10 Terrible

An Qi

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Terrible and poor service!
Check in was bad! They couldn’t find our booking details and we were waiting at the lobby for closed to 20mins. When we finally gotten into the room, not enough towels so we called for housekeeping to bring to us, their ridiculous reply: you have to wait till next day 9am which we did not see the towels till we check out after 2 nights!
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room and comfortable, center of the city and quiet place... thanks
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and homey. Clean and safe environment.
Stayed 3 nights in Jan 2019

2/10 Terrible

Verified traveller

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Check in and check out is ok &room size is good The service is very bad Bad smell in room No alarm fire in room Noise from elevator Hard to enter and exit from gate In general very bad hotel
Stayed 4 nights in Dec 2018

10/10 Excellent

Markel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for families
Good place, clean&new, good for families close to markets and plenty things to do around
Stayed 1 night in Dec 2018

10/10 Excellent

Catherine Hancang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New residence. New apartments. Sopacious for 2+1 famlity. Very nice pool, big. View is nice. The surrounding area is clean. Area is close to everything. Stuff are responsive. This I didn’t like is: the rooms cleaning service is poor, they are not cleaning properly, only changing the towels and bed sheets. For 3 days they didn’t provide bottled water. Internet is little slow. The kitchen is not well equipped, it lacks equipments for cooking.
Stayed 6 nights in Dec 2018

10/10 Excellent

Mila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Jalan Alor.Convinient place and clean.　Best Price
Stayed 1 night in Dec 2018

4/10 Poor

paji, CA, USA

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
+ Good location. + Friendly staff. - Terrible room amenities {fridge, tv not working) - no room service - no wifi - rude security staff - bad smell in toilet - no hand towels - no hand soap - poor quality bath and shower gel
Stayed 2 nights in Sep 2018

10/10 Excellent

Fizi, Perak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pefect time spending at the new and modern style apartment with strategic location
Stayed 1 night in Sep 2018

8/10 Good

Andre

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

6/10 Okay

Jeff, Malaysia

Disliked: Staff & service
Waited for an hour to check in, waited since 3PM, 4PM only manage to get the room key. The room is quite big, location also very good, there's lot of rooms to improve for the service part.
Stayed 2 nights in Aug 2018