6/10 Okay
IAN
Travelled with partner
6 Oct 2024
Disliked: Staff & service, property conditions & facilities
Pros:
- mostly friendly staff. Although one very rude waitress at the restaurant.
- essentially a private beach.
- nice looking resort.
- safe. It's far off the main road and has security.
Cons:
- for the price you're paying, it's not a premium resort.
- room doors and windows have gaps around them. This means mosquitoes can get in (staff would leave our front door open while servicing our room and bugs would get in).
- bed sheets were ripped. Towels were ripped. Walls were marked. Floor was chipped. I wouldn't complain if this was advertised as a standard hotel. It's meant to be a luxurious resort.
- we paid extra for a room with a balcony that had a bath tub on it. The bath tub leaked so was unusable the entire trip.
- the pictures are misleading. Unless you book a hut, your room is in a small block of essentially flats. Our room was only separated from our neighbours by a flimsy cupboard style door which was not soundproof at all.
- they have a price list for absolutely everything in the room in case you break anything. Which is fine, but doesn't give a good impression.
- the biggest issue was smokers. If you're a non smoker and don't like the smell of smoke then don't stay here. The hotel does nothing to segregate smokers from non smokers. Guests can smoke on the beach, by the pool, in the open air restaurant, on the balconies etc. It's disgusting. There is no escaping the smell of smoke. Even in your own room as neighbours' smoke from their balconies waft in the gaps.
IAN
Stayed 8 nights in Sep 2024
