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SureStay Hotel by Best Western Lenoir City

2.5 star property

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Photo gallery for SureStay Hotel by Best Western Lenoir City

Exterior
Lobby
Laundry room
Lobby
Laptop workspace, iron/ironing board, free WiFi, bed sheets

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Pet-friendly
  • Breakfast included
  • Housekeeping
  • Laundry
  • Air conditioning

Explore the area

Map
400 Interchange Park Dr, Lenoir City, TN, 37772
  • Fort Loudoun Hospital
    ‪19 min walk‬
  • Avalon Golf and Country Club
    ‪6 min drive‬
  • Lenoir City Park
    ‪9 min drive‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪28 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Laptop workspace, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Smoking, Jetted Tub (with Sofabed)

Laptop workspace, iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed with Sofa bed, Smoking, Jetted Tub (with Sofabed)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Laptop workspace, iron/ironing board, free WiFi, bed sheets

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Jetted Tub (with Sofabed)

Laptop workspace, iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed with Sofa bed, Non Smoking, Jetted Tub (with Sofabed)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Laptop workspace, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Smoking, Refrigerator & Microwave

Laptop workspace, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Smoking, Refrigerator & Microwave

Laptop workspace, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds, Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Laptop workspace, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Smoking, Refrigerator & Microwave

Laptop workspace, iron/ironing board, free WiFi, bed sheets

Suite, 2 Queen Beds, Smoking, Refrigerator & Microwave

  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Laptop workspace, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

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Lobby

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  • Breakfast included
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4.6 out of 5, Wonderful, (1001)
The price is €108
for 1 room
includes taxes & fees
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About this property

SureStay Hotel by Best Western Lenoir City

Hotel in Lenoir City with free breakfast and a seasonal outdoor pool
A seasonal outdoor pool, laundry facilities, and a 24-hour front desk are available at this hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a vending machine.
SureStay Hotel by Best Western Lenoir City offers 40 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This Lenoir City hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a seasonal outdoor pool.
Our customers tell us they can't get enough of the helpful staff at SureStay Hotel by Best Western Lenoir City. During your stay, you'll be within walking distance of Fort Loudoun Hospital. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self parking and RV/bus/truck parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include laundry facilities and a vending machine
  • Just a 2-minute drive from Fort Loudoun Hospital and 6 minutes from Avalon Golf and Country Club
  • Pets welcome for a fee
Free breakfast is available daily. WiFi and wired Internet are free in public spaces. A seasonal outdoor pool, a vending machine, and laundry facilities are also featured at SureStay Hotel by Best Western Lenoir City. Free self parking is available.

Smoking is allowed in designated areas at this Lenoir City hotel.

Guests are served free continental breakfast daily from 6 AM to 9 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking (free) on site

Food and drink

  • Free continental breakfast available daily 6 AM–9 AM

Things to do

  • Seasonal outdoor pool

Family friendly

  • Laundry facilities
  • Microwave
  • Fridge
  • Seasonal outdoor pool

Conveniences

  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • TV channels
  • TV

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Access via exterior corridors
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per pet, per night
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in May and close in September.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Knights Inn Hotel Lenoir City
Knights Inn Lenoir City
Lenoir City Ramada
Knights Inn Lenoir City Motel
Surestay By Best Lenoir City
SureStay Hotel by Best Western Lenoir City Hotel
SureStay Hotel by Best Western Lenoir City Lenoir City
SureStay Hotel by Best Western Lenoir City Hotel Lenoir City

SureStay Hotel by Best Western Lenoir City Reviews

Reviews

6.6
Rating 10 - Excellent. 94 out of 411 reviews
Rating 8 - Good. 112 out of 411 reviews
Rating 6 - Okay. 67 out of 411 reviews
Rating 4 - Poor. 71 out of 411 reviews
Rating 2 - Terrible. 67 out of 411 reviews

6.8/10

Cleanliness

6.8/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Consistent as I have stayed here many times. Most times there were things not available because of leaks, filters not being changed for heat, ac, etc. , but price is good.
Stayed 1 night in Nov 2024

10/10 Excellent

Bobby

Stayed 2 nights in Oct 2024

8/10 Good

William R.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Clara

Stayed 1 night in Oct 2024

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was mold everywhere in our bathroom. Cobwebs and spiders. I have picture. We only stayed one night versus the 4-5 we signed up for. We asked the owner/manager to give us another room. He said “sorry you booked through Expedia my hands are tied”. I explained we were checking out after only one night, he again repeated we should have booked through his Hotel and not Expedia. I asked if he had the number for Expedia and he said no he didn’t. I tried calling Expedia, and the only person I could reach kept trying to sell me something. This is our first and last experience with this horrible hotel and Expedia. I have instructed American Express to dispute this charge and will be sending Amex photos of this horrible Hotel! I don’t know what type of Vetting you all perform, however I will tell you in my 40 years of travel this was one if not the worst place we have ever stayed. Based upon the phone assistance I was given the day after check out I truly don’t expect to hear from anyone at Expedia!
Stayed 5 nights in Oct 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very kind and helpful.
Stayed 2 nights in Oct 2024

8/10 Good

Gurvis

Stayed 1 night in Oct 2024

10/10 Excellent

Jeffrey F.

Stayed 2 nights in Sep 2024

6/10 Okay

amber

Stayed 2 nights in Sep 2024

4/10 Poor

Marlon

Disliked: Cleanliness, property conditions & facilities
The hotel was not very full that evening not was it very full at 0500 that morning when I left so why would I be on the second floor? Because there was a concert in Knoxville that night and they were hoping to get more business. They did not. I signed a statement showing I had checked in but there was no amount on what I would be charged. When questioned, I was told they do not see the charges/agreements made between Expedia and I. You can bet they knew how much the rate was because she said I was lucky I got the room for around a 100$ because tonight they were going for over $200. The fire alarm in the room was hanging down from the wall. Stink bugs were in the room. I caught 3 in a cup and let them go, mirror was very slanted, commode was stopped up, pool had a green tint to it, and my comforter had several stains on it. Will not be staying here again unless I am desperate.
Stayed 1 night in Sep 2024

8/10 Good

Sunday

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Clara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in is good. 2 pm.
Stayed 1 night in Sep 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Christopher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and this is a very nice economy hotel.
Stayed 1 night in Jul 2024

8/10 Good

Christopher

Liked: Cleanliness, property conditions & facilities
😃
Stayed 1 night in Jul 2024

8/10 Good

Silvia, Temple

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very easy since I made the reservation to check in and cheap comparing other hotels around the area.
Stayed 3 nights in Jul 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is not much to share with Expedia about this property. It was just a nice place to rest my head after a trip to Ohio.
Stayed 1 night in Jul 2024

4/10 Poor

Logan

Business traveller
Disliked: Staff & service, property conditions & facilities
Front desk was very unfriendly. Outside of building is dilapidated. Covers are coming off the outlets in the room. Bedding was not as clean as I would have expected from a hotel.
Stayed 1 night in Jul 2024

10/10 Excellent

Kimi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great find! The family that cares for the facility were so nice! In the early evening they were walking the property and cleaning up the grounds, even caring for the another business parking lot. Now that's respected 💯
Stayed 1 night in Jul 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Good room, awful pool
Room was nice, staff was good, breakfast was pretty good, but the pool was awful. Very cloudy and lots of stuff floating. Need cleaned and chlorine perhaps, that was disappointing, but other than that, it was ok. I'd give it a 7.5 out of 10.
Stayed 5 nights in Jul 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good place
People that run the place stare at you going in and out it was very creepy.
Stayed 1 night in Jul 2024

6/10 Okay

Robert

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Wanted extra towels and they didn’t bring them while we were gone.
Stayed 2 nights in Jun 2024

4/10 Poor

David

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

4/10 Poor

Krystal

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

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